Chargebee

Vorteile

I liked that it simplified revenue reporting, deferred revenue, and allowed revenue projections.

Nachteile

I didnt like that once a hard close was done on a period, it was not simple to reopen that period - like for audit adjustments.

Vorteile

It's very easy to set up subscriptions. There are lots of checks when setting a subscription up so that you can check that everything is correct before sending it live.

Checking and resending invoices and understanding credits is very simple which is great.

Nachteile

Adjusting subscriptions can be difficult. Often we have to cancel and reset up a subscription rather than simply editing the current one.

Vorteile

it kinda works and the user interface is has an attractive appearance compared to some others

Nachteile

-rediculously long / incomplete implementation
-very high cost compared to competition
-poor financial reporting tools
-poor visibility / access (too many buttons / pages to navigate to see important data)
-poor scalability of account management
-weak salesforce integration

Vorteile

The best way I can summarize what I liked about ChargeBee comes down to with the amount of available features, still having a minimalistic aesthetic to it. Not a lot of unnecessary clutter that isn't useful, just all the stuff you need, and none of the stuff you don't.

Nachteile

Everything related to invoicing. Now, I will note that our issues could have just been tied to issues related to limitations with Microsoft Partner Center subscription portal integration and ChargeBee. That being said, we had constant issues with the way invoices detailed how our customers were being charged and what was being credited, leading to long conversations with my customers explaining what they were reading.

Vorteile

It's relatively straightforward and intuitive to use

Nachteile

There could be further capability in terms of customisation of subscriptions

Vorteile

Chargebee provides excellent customer services

Nachteile

Can be expensive for small businesses.

Vorteile

I love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.

Nachteile

The issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.

Vorteile

At the beginning, when we started using this software, the setup was quite easy and just following their online documentation we could set up everything in our project.

Nachteile

Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that. On the other hand, 3DS implementation is very poorly documented if you don't use their in-house components. The support team is one of the worst I've encountered, they give you contradictory explanations, they don't even properly read the information you provide and it's very difficult to get the level 2 support.

Vorteile

- Pricing plan
- Integration and Documentation
- Ability to setup coupons
- Direct integration with affiliate systems

Nachteile

Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Vorteile

UI and straightforwardness. Everything is set consistently and regardless of whether you have a past encounter with Chargebee it's exceptionally simple to become acclimated to it. Effortlessness and a speedy expectation to absorb information make it an extraordinary apparatus for all exchange based cycles.

Nachteile

In some cases we get issues with webhooks and API's on our different member framework that is associated with Chargebee, however I'm certain it is handily fixed. We trust that these reconciliations issues will be settled.

Vorteile

Easy to use
Simple setup
Great support

Nachteile

Missing the possibility to be able to add multiple invoice rovs to an invoice.

Vorteile

It is quite intuitive and easy to use.

Nachteile

The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.

Vorteile

I love how easy it is to grab a link to a plan when I'm in the middle of a call and process payment when a buyer is ready on the spot. Having that functionality helps me move sales along faster and more efficiently.

Nachteile

It is difficult to navigate the setup and customizations when needed.

Vorteile

Fairly easy to set up subscriptions-based charges, as well as one-off charges. Easy to change customer details

Nachteile

Seems very clunky sometimes, and UI is not the best it could be

Vorteile

Great software to gather customer billing info

Nachteile

Hubspot/CRM integration is not great, we haven’t been able to transfer all necessary info

Vorteile

This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.

Nachteile

There are a lot of amazing features that you can only access with much more expensive plans.

Vorteile

I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.

Nachteile

It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.

Vorteile

As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.

Nachteile

I don't have any complaints at this time.

Vorteile

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Nachteile

Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else.

Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! )

First chance we get, we get away from this scamming company!

In Betracht gezogene Alternativen

Vorteile

- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Nachteile

I faced literally two issues through the course of 6 years using Chargebee in production.

Vorteile

nice options available to flexible pricing options for SaaS.

complete suite to manage invoicing and recurring payment.

The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Nachteile

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Vorteile

I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.

Nachteile

Some of configuration is complex to understand. But thier customer support is quick to help us.

In Betracht gezogene Alternativen

Vorteile

Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.

Nachteile

Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.

Vorteile

Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too.

Nachteile

With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base.

Vorteile

Streamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options

Nachteile

Chargebee's revenue recognition capabilities give you accurate insights into your business's financial health.

Vorteile

Chargebee allows our team to seamlessly manage subscriptions and recurring revenue. UI is simple and clear, with all the features required

Nachteile

We haven't had major issues with Chargebee in about two years of working with it

In Betracht gezogene Alternativen

Vorteile

This gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools.

Nachteile

Some of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data.

Vorteile

Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.

Nachteile

The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.

Vorteile

Great tool for automated recurring billing. My team was up to speed fast and didn't face any issues. Intuitive.

Nachteile

Not enough filters option to sort the base of users. Matters especially if you want to export lists.

Vorteile

The system is really good.
Can create multiple plans, adds on, good too to manage legacy customers and very intuitive to use after the initial setup .

Nachteile

requires a lot of tinge on the beginning to do all the setup. The person who is responsible for this need to be fully engaged in order to do the right settings.

Vorteile

I fell in love with ChargeBee's interface and sleek outlook. They have rich features to offer, perfect for companies who look for a solid alternative to manage their subscription transactions.

Nachteile

Their pricing is something that may bring a challenge for small companies to adopt it. Otherwise, this is nice for large enterprises, even SAAS companies with solid revenue track.

Vorteile

This product allows us to offload some of the product configuration and pricing build that we would have had to do and business users can now configure new product / feature combinations.

Nachteile

There are still features I wish existed such as more customization on how the pages look in the shopping cart experience.