Chargebee

Vorteile

Die Automatisierung und Integration in Zahlungsabwickler wie Stripe funktioniert gut. Top Auswertemöglichkeit für die gängigen SaaS KPIs.

Nachteile

Für unser B2B Geschäft ist die Individualisierung der Abos nicht ausreichend. Außerdem sind die Prognosefunktionen für Umsatz etc.nicht gut.

Vorteile

I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.

Nachteile

It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.

Vorteile

I like that I can access it from my laptop or my phone when I am out of the office for the day. It is also easy to navigate customers and their subscriptions

Nachteile

It can sometimes be a little complicated when dealing with customers subscriptions and the ability to modify the start date

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Vorteile

I like the idea of automated dunning emails and automatic follow-ups for customers. But so far, they haven't worked correctly.

Nachteile

Editing a subscription is a lot more complicated than other software. I don't like that you cannot easily view a screen that shows paid and unpaid invoices. I don't like that invoices get paid and there are no notifications. I don't like that you cannot enter payment information for a customer. We have fought with customers who previously were on auto-pay to get their information entered into this software. I don't like that once a customer has entered payment details and turned on auto-pay, ALL invoices will get paid once they are created, even if the purchase is not part of the subscription. If a subscription is set for auto-pay and a customer decides to buy training, they should have the option to pay individually. The only way to do this would be to turn off auto-pay every time you run an individual invoice.

Vorteile

I liked that it simplified revenue reporting, deferred revenue, and allowed revenue projections.

Nachteile

I didnt like that once a hard close was done on a period, it was not simple to reopen that period - like for audit adjustments.

Vorteile

It's very easy to set up subscriptions. There are lots of checks when setting a subscription up so that you can check that everything is correct before sending it live.

Checking and resending invoices and understanding credits is very simple which is great.

Nachteile

Adjusting subscriptions can be difficult. Often we have to cancel and reset up a subscription rather than simply editing the current one.

Vorteile

it kinda works and the user interface is has an attractive appearance compared to some others

Nachteile

-rediculously long / incomplete implementation
-very high cost compared to competition
-poor financial reporting tools
-poor visibility / access (too many buttons / pages to navigate to see important data)
-poor scalability of account management
-weak salesforce integration

Vorteile

The best way I can summarize what I liked about ChargeBee comes down to with the amount of available features, still having a minimalistic aesthetic to it. Not a lot of unnecessary clutter that isn't useful, just all the stuff you need, and none of the stuff you don't.

Nachteile

Everything related to invoicing. Now, I will note that our issues could have just been tied to issues related to limitations with Microsoft Partner Center subscription portal integration and ChargeBee. That being said, we had constant issues with the way invoices detailed how our customers were being charged and what was being credited, leading to long conversations with my customers explaining what they were reading.

Vorteile

I love how easy it is to grab a link to a plan when I'm in the middle of a call and process payment when a buyer is ready on the spot. Having that functionality helps me move sales along faster and more efficiently.

Nachteile

It is difficult to navigate the setup and customizations when needed.

Vorteile

It automatically handled a customer's plan upgrade, ensuring seamless billing without any manual intervention.

Nachteile

It took me a while to understand all its features and settings, which delayed its implementation into my billing system.

Vorteile

It's relatively straightforward and intuitive to use

Nachteile

There could be further capability in terms of customisation of subscriptions

Vorteile

I love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.

Nachteile

There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.

Vorteile

Chargebee automates the billing process for recurring subscriptions, saving businesses time and effort. The platform generates invoices, handles payment collection, and manages subscription renewals seamlessly.

Nachteile

I have found that Chargebee has a learning curve, particularly for users who are not familiar with subscription management or billing platforms. It may take time to understand all the features and functionalities of the platform.

Vorteile

I'm able to handle my payment processing, recurring subscriptions, license validation, reports and more all from the same product.

Nachteile

Usually support is helpful but there have been a few times when the feature just isn't available and there was no timetable given as to when it could be added (or how I could make sure the development team received my request). Two examples- you can't hide the subscription amount when someone is signing up for a free trial and if you have a free trial assigned to a plan the user can't skip the free trial if they want to be charged immediately (you can help them with this on the backend, which adds friction).

Vorteile

Chargebee makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.

Nachteile

Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!

Vorteile

I love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.

Nachteile

The issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.

Vorteile

At the beginning, when we started using this software, the setup was quite easy and just following their online documentation we could set up everything in our project.

Nachteile

Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that. On the other hand, 3DS implementation is very poorly documented if you don't use their in-house components. The support team is one of the worst I've encountered, they give you contradictory explanations, they don't even properly read the information you provide and it's very difficult to get the level 2 support.

Vorteile

The application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.

Nachteile

Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.

Vorteile

Chargebee has plenty of features that will ensures the platform can accommodate our product as it grows.

Nachteile

Lot's of features adds complexity therefore the learning curve is steep. Once you have it set up though, it's a very powerful platform. Trial subscription functionality could be expanded a bit. It would be could to be able to customise a user's trial journey a bit more.

Vorteile

Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Nachteile

Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".

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Vorteile

Really ease the pain of implementing payment processing. I have tried implementing Braintree without Chargebee and it was a nightmare.

Nachteile

I have nothing to complain. They are improving all the time and doing its job.

Vorteile

It is really helpful to have a place to start with all the templates and architecture. I was able to configure everything myself with no need for a developer.

Nachteile

Although it is a good thing that you can't just go in and delete things, the "archive" function still shows the custom fields to choose from in the email templates. Later in time, someone else may not know not to use it.

Vorteile

- Pricing plan
- Integration and Documentation
- Ability to setup coupons
- Direct integration with affiliate systems

Nachteile

Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Vorteile

UI and straightforwardness. Everything is set consistently and regardless of whether you have a past encounter with Chargebee it's exceptionally simple to become acclimated to it. Effortlessness and a speedy expectation to absorb information make it an extraordinary apparatus for all exchange based cycles.

Nachteile

In some cases we get issues with webhooks and API's on our different member framework that is associated with Chargebee, however I'm certain it is handily fixed. We trust that these reconciliations issues will be settled.

Vorteile

Easy to use
Simple setup
Great support

Nachteile

Missing the possibility to be able to add multiple invoice rovs to an invoice.

Vorteile

It's easy to set up payment links to send to clients and everything is process quickly.

Nachteile

Some features were a little convoluted but at least the help section is thorough.

Vorteile

It is quite intuitive and easy to use.

Nachteile

The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.

Vorteile

Chargebee Is a billing tool that has effective features.
Chargebee is reliable and simple to implement.
It has great customer support team.

Nachteile

I do not dislike Chargebee at all.
Chargebee has been brilliant.

Vorteile

The impressive capabilities of Chargebee has been making it a reliable revenue growth management software.
It has been so impressive.

Nachteile

I like the impressive features of Chargebee.
No dislikes for Chargebee.

Vorteile

Great integration with Salesforce
Great for multi-entities
Many useful features and overall ok product

Nachteile

The renewal team will rip you off : they will charge overusage fees (Over 12K per month on a 3K /month contract) with 0 notification sent, 0 approach from the account manager.
Once you try to renegociate, they don't want to use the overusage fees (36K in our case) to pay off the new contract.
Never had such an experience with any saas and we consume hundreds of them

Vorteile

I like the effective features of Chargebee.
Chargebee has been reliable when it comes to billing.

Nachteile

Chargebee has effective features .
No dislikes for Chargebee.

Vorteile

Chargebee is an easy to implement payment processing solution.
I enjoy the reliability of Chargebee.

Nachteile

No dislikes for Chargebee.
Chargebee has been the best.

Vorteile

Chargebee has been instrumental in helping our software company's monetization team streamline development resources by automating payment collection, invoicing, email notifications, and subscription management. Additionally, Chargebee's customizable platform and support for 30+ payment gateway integrations have empowered us to experiment and iterate faster, adapting our monetization strategies to meet customer needs. The real-time SaaS metrics and analytics insights provided by Chargebee have been invaluable in understanding our subscription business's unit economics and making data-driven decisions for business growth. Furthermore, Chargebee's seamless integration with popular tools like Shopify, Squarespace, MailChimp, and Google Analytics has significantly enhanced our operational efficiency.

Nachteile

While Chargebee offers a comprehensive set of features, there is a slight learning curve involved in fully harnessing its capabilities. As a Product Manager, I had to invest some time in understanding the platform and its various functionalities. However, once familiarized, the benefits far outweigh the initial learning investment

Vorteile

We have 2 months with this free version and we have automated the invoice in some departments, we continue to link other systems and we are ready to purchase a license.

Nachteile

At first I did not trust this software, but if we have automated many invoices, we are on the way to a new version to move forward with more data.

Vorteile

The easy of using the organ for a new user

Nachteile

The over all set of and to speak with customer service

Vorteile

The system is fast and provides a great development experience.

Nachteile

The changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome.

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Vorteile

I have used chargebee as a consumer, it has been very smooth and helpful when processing online payments and transactions

Nachteile

I haven't run into any issues with Chargebee

Vorteile

Mi piace del software la parte contabile con molte possibilità di avanzamento ma a dei problemi

Nachteile

A dei problemi di gestione nei pagamenti che andrebbero sistemati

Vorteile

Fairly easy to set up subscriptions-based charges, as well as one-off charges. Easy to change customer details

Nachteile

Seems very clunky sometimes, and UI is not the best it could be

Vorteile

It seems like good solution for many needs, from recurring billing to payment management, Chargebee can be a valuable tool. A good plus is that there is no need to build our solutions from scratch and several integrations are available to streamline the workflow. The big advantage is reducing the amount of human processing since all information is inside the platform.

Nachteile

The UX can be improved and it can take some time to understand how to use the several option.

Vorteile

Great software to gather customer billing info

Nachteile

Hubspot/CRM integration is not great, we haven’t been able to transfer all necessary info

Vorteile

Chargebee provides excellent customer services

Nachteile

Can be expensive for small businesses.

Vorteile

La plataforma es de gran ayuda con la facturación en negocios, aumenta la eficiencia a la hora de facturar.

Nachteile

En mi opinión el plan Rise debería tener soporte por chat y telefónico en tiempo real. Fuera de eso todo bien.

Vorteile

Ha sido un aplicativo muy útil para el área de pagos y facturación de la empresa.

Nachteile

Se podría mejorar la interfas de facturación

Vorteile

I like that it's simple to use and rich in features. It offers an easy-to-use user interface, good customer service, and is very configurable. Also, it works with any payment method and supports numerous currencies.

Nachteile

The setup process can be time-consuming sometimes, but still manageable.

Vorteile

This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.

Nachteile

There are a lot of amazing features that you can only access with much more expensive plans.

Vorteile

I loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other.

Nachteile

I would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from Chargebee to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed.

Vorteile

Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Nachteile

The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

Vorteile

The software is compatible with zapier which makes it easy to connect to other apps. or programs.

Nachteile

This company is based in the Philippines so the customer support for US-based customers is almost nonexistent. The online chat support is a complete joke because they just enter in "tickets" and never one ever follows up with you regarding an issue or concern. Once I sat down to track the payments that were being processed and the payments "could not authorize payment" but the system was marking the payments as paid. So customers are confused as too why they got an email says they paid but no payments removed from their account. The revenue story is unreliable and I have had to hire someone just to go inside of Chargebee to make sure the payments actually processed. Can you imaging hiring someone to double-check software?

Vorteile

We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.

Nachteile

There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick