Chargebee

Vorteile

It's very easy to set up subscriptions. There are lots of checks when setting a subscription up so that you can check that everything is correct before sending it live.

Checking and resending invoices and understanding credits is very simple which is great.

Nachteile

Adjusting subscriptions can be difficult. Often we have to cancel and reset up a subscription rather than simply editing the current one.

Vorteile

it kinda works and the user interface is has an attractive appearance compared to some others

Nachteile

-rediculously long / incomplete implementation
-very high cost compared to competition
-poor financial reporting tools
-poor visibility / access (too many buttons / pages to navigate to see important data)
-poor scalability of account management
-weak salesforce integration

Vorteile

The best way I can summarize what I liked about ChargeBee comes down to with the amount of available features, still having a minimalistic aesthetic to it. Not a lot of unnecessary clutter that isn't useful, just all the stuff you need, and none of the stuff you don't.

Nachteile

Everything related to invoicing. Now, I will note that our issues could have just been tied to issues related to limitations with Microsoft Partner Center subscription portal integration and ChargeBee. That being said, we had constant issues with the way invoices detailed how our customers were being charged and what was being credited, leading to long conversations with my customers explaining what they were reading.

Vorteile

I love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.

Nachteile

There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.

Vorteile

I love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.

Nachteile

The issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.

Vorteile

Really ease the pain of implementing payment processing. I have tried implementing Braintree without Chargebee and it was a nightmare.

Nachteile

I have nothing to complain. They are improving all the time and doing its job.

Vorteile

- Pricing plan
- Integration and Documentation
- Ability to setup coupons
- Direct integration with affiliate systems

Nachteile

Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Vorteile

I love how easy it is to grab a link to a plan when I'm in the middle of a call and process payment when a buyer is ready on the spot. Having that functionality helps me move sales along faster and more efficiently.

Nachteile

It is difficult to navigate the setup and customizations when needed.

Vorteile

Fairly easy to set up subscriptions-based charges, as well as one-off charges. Easy to change customer details

Nachteile

Seems very clunky sometimes, and UI is not the best it could be

Vorteile

Ha sido un aplicativo muy útil para el área de pagos y facturación de la empresa.

Nachteile

Se podría mejorar la interfas de facturación

Vorteile

I loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other.

Nachteile

I would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from Chargebee to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed.

Vorteile

As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.

Nachteile

I don't have any complaints at this time.

Vorteile

Chargebee makes it painless to manage subscription billing on top of a payment processor or gateway, along with a modern interface from a team that "gets" SaaS. But the best part is their attention to you as a customer and their willingness to meet or exceed your expectations repeatedly. As a startup, this is invaluable.

Nachteile

As with any critical service, there are occasional data migrations or updates that must be navigated, but the CB team has always made this as easy as possible.

Vorteile

Streamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options

Nachteile

Chargebee's revenue recognition capabilities give you accurate insights into your business's financial health.

Vorteile

Has a full range of features and settings for subscription management.

Nachteile

Buggy and poorly implemented features that will leave you frustrated. For example you can sync orders with ShipStation which has a setting to use order billing address when shipping address is not available which sounds good however their solution for this is to silently send the billing address to ShipStation if a shipping address is set but it has a validation error. So you can mysteriously end up with orders in ShipStation with the wrong shipping address. Desperate sales staff who over promise. Slow & inexperienced support staff, that have plenty of canned responses to buy themselves more time.

Vorteile

Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.

Nachteile

The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.

Vorteile

Extremely easy to get set up and start taking payments.

Nachteile

A Xero integration would be useful, which they have built and are currently testing.

Vorteile

Simple integration and easy to use features make it excellent choice for any big business. It provides all necessary tools for an ecommerce business and very rigid on data security.

Nachteile

There are few plans but I must say it is very expensive to run for a small business.

Vorteile

The system is really good.
Can create multiple plans, adds on, good too to manage legacy customers and very intuitive to use after the initial setup .

Nachteile

requires a lot of tinge on the beginning to do all the setup. The person who is responsible for this need to be fully engaged in order to do the right settings.

Vorteile

Chargebee was easy to deploy and fits well within our product and use case. It also has great APIs that integrate directly with HubSpot.

Nachteile

The only drawback is the limited data its APIs send and that means we don't have all the subscription data we need in our CRM.