Chargebee – Bewertungsseite 2

Vorteile

There are many things that I like about Chargebee, but the thing that I like most is the fact that it makes billing easy. No more worrying about whether or not I am being charged the right amount, or if I am being charged at all. Chargebee takes care of all of that for me, and all I have to do is sit back and relax.

Nachteile

I think that Chargebee is a good product but there are definitely some areas that could be improved. Sometimes payment gateway doesn't load and it show error which is bit frustating.

Vorteile

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it.

It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.

Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Nachteile

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better.

Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.

It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Vorteile

As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.

Nachteile

I don't have any complaints at this time.

Vorteile

We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say.

Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Nachteile

The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

Vorteile

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Nachteile

Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else.

Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! )

First chance we get, we get away from this scamming company!

In Betracht gezogene Alternativen

Recurly, Odoo, Zuora, Stripe und Zoho Invoice

Vorteile

The backend code looks nice, but the frontend is a disaster.

Nachteile

Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad.

In Betracht gezogene Alternativen

Recurly

Warum Chargebee gewählt wurde

I don't like Wordpress or PHP and wanted something more modern. Unfortunately Chargebee's code is old and crusty and worse than Woocommerce.

Gründe für den Wechsel zu Chargebee

I should have done more research. Chargebee is a 'unicorn' with 300 million dollars. I don't know what they spent the money on, but obviously not the code. It's all marketing and hype.

Vorteile

- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Nachteile

I faced literally two issues through the course of 6 years using Chargebee in production.

Vorteile

It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!

Nachteile

Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.

Vorteile

nice options available to flexible pricing options for SaaS.

complete suite to manage invoicing and recurring payment.

The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Nachteile

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Vorteile

Chargebee makes it painless to manage subscription billing on top of a payment processor or gateway, along with a modern interface from a team that "gets" SaaS. But the best part is their attention to you as a customer and their willingness to meet or exceed your expectations repeatedly. As a startup, this is invaluable.

Nachteile

As with any critical service, there are occasional data migrations or updates that must be navigated, but the CB team has always made this as easy as possible.

Vorteile

I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.

Nachteile

Some of configuration is complex to understand. But thier customer support is quick to help us.

In Betracht gezogene Alternativen

Stripe

Vorteile

Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.

Nachteile

Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.

Vorteile

Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too.

Nachteile

With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base.

Vorteile

Streamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options

Nachteile

Chargebee's revenue recognition capabilities give you accurate insights into your business's financial health.

Vorteile

Chargebee allows our team to seamlessly manage subscriptions and recurring revenue. UI is simple and clear, with all the features required

Nachteile

We haven't had major issues with Chargebee in about two years of working with it

In Betracht gezogene Alternativen

Stripe

Vorteile

This gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools.

Nachteile

Some of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data.

Vorteile

The seamless integrations is enables as well as the automation that come with it.

Nachteile

The UI can be a bit dragging and makes it difficult for one to stick on the software.

Vorteile

The tax calculation for me was the feature that saves me a lot of time and money .But you can customise everything fast and easy

Nachteile

In the beginning the setup take a lot of time about 3 months and it was a quite complex

Vorteile

The implementation into our product and Slack. Statistic overview. It is very easy to set up customer and provide them also with info/status mails too.

Nachteile

To be honest, chargebee gives me more that I expected :D. Billing and subscription service was that what we need. And of course, the different types of mails notifications.

Vorteile

Has a full range of features and settings for subscription management.

Nachteile

Buggy and poorly implemented features that will leave you frustrated. For example you can sync orders with ShipStation which has a setting to use order billing address when shipping address is not available which sounds good however their solution for this is to silently send the billing address to ShipStation if a shipping address is set but it has a validation error. So you can mysteriously end up with orders in ShipStation with the wrong shipping address. Desperate sales staff who over promise. Slow & inexperienced support staff, that have plenty of canned responses to buy themselves more time.

Vorteile

Fast and easy setup, Intuitive UI, Rich features, Flexible, Stable, Great support

Nachteile

None! Never had an issue.

Vorteile

Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.

Nachteile

The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.

Vorteile

Great to integrate into any website builder

Nachteile

Difficult to configure but the onboarding process with the engineer fix this issue

Vorteile

Extremely easy to get set up and start taking payments.

Nachteile

A Xero integration would be useful, which they have built and are currently testing.

Vorteile

Simple integration and easy to use features make it excellent choice for any big business. It provides all necessary tools for an ecommerce business and very rigid on data security.

Nachteile

There are few plans but I must say it is very expensive to run for a small business.

Vorteile

We rely on Chargebee for the recurring element of our business. It is incredibly flexible in the types of subscriptions you can create, and how you want to manage them. Every single element of every customer's subscription is customizable.

Vorteile

We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.

Nachteile

Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.

Vorteile

I LOVE that you get to start for free while you're getting set up and building your business. That option is very valuable to me and the clients I work with. That is probably the #1 reason my clients have chosen the platform in the past.

Nachteile

There's so much to set up and sort out, and while it's nice that they reach out to hop on a call and give support (they reach out too much, actually), I'd rather have tutorials or even just a clearer sense of what to take care of first, what comes next, and on and on.
It also surprises me at times how seemingly simple things are not handled simply. For instance, you should be able to send invoices without a client's credit card, or set up multiple payment plans within the same product.

Vorteile

Great tool for automated recurring billing. My team was up to speed fast and didn't face any issues. Intuitive.

Nachteile

Not enough filters option to sort the base of users. Matters especially if you want to export lists.

Vorteile

The system is really good.
Can create multiple plans, adds on, good too to manage legacy customers and very intuitive to use after the initial setup .

Nachteile

requires a lot of tinge on the beginning to do all the setup. The person who is responsible for this need to be fully engaged in order to do the right settings.

Vorteile

The setup was smooth and did not take a lot of time. It integrates well with stripe and complements its feature sets.

Nachteile

Not a lot that i hate about Chargebee per se but i think integrating with accounting software even on the Go plan would have made it even better.

Vorteile

Chargebee offers a powerful API to help with managing subscriptions, plans and customers

Nachteile

The v3 of the customer portal doesn't support all features of v2. Hope that will change

Vorteile

That I could start subscriptions for my customers and also invoice them with their profile(accounts).

Nachteile

It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts. Their software is heavily into coding and having the coding experience. It's definitely something not worth my money

Vorteile

Their freemium plans is great for startups. You don't have to pay Chargebee for anything until you generate $50000 of revenue on their platform. They also offer a test playground where you can mess around without breaking anything, which is nice.

Nachteile

Transitioning some of the data from the playground environment to the live environment was a bit confusing.

Vorteile

The set up was easy and tailoring the customer front end was really quick. We had connected our Stripe account and were up and running in less than one hour. The reporting seems really in depth and excited to be able to run reports in many different ways.

Nachteile

I wish there was a "lite" or startup pricing tier. As a small business the cost is a bit prohibitive on top of the processing fees.

Vorteile

Inexpensive payment portal and customer database solution

Nachteile

n/a

Vorteile

I fell in love with ChargeBee's interface and sleek outlook. They have rich features to offer, perfect for companies who look for a solid alternative to manage their subscription transactions.

Nachteile

Their pricing is something that may bring a challenge for small companies to adopt it. Otherwise, this is nice for large enterprises, even SAAS companies with solid revenue track.

Vorteile

This product allows us to offload some of the product configuration and pricing build that we would have had to do and business users can now configure new product / feature combinations.

Nachteile

There are still features I wish existed such as more customization on how the pages look in the shopping cart experience.

Vorteile

Chargebee was easy to deploy and fits well within our product and use case. It also has great APIs that integrate directly with HubSpot.

Nachteile

The only drawback is the limited data its APIs send and that means we don't have all the subscription data we need in our CRM.