DaySmart Spa – Bewertungsseite 2

Initial review

Why we love Orchid Medical Software

We have worked with Orchid Medical Software for over 5 years now. I can say, having been in the industry for over 12 years, that this is the BEST software company I have worked with. The program is user friendly, and has worked synergistically with our practice's continued growth. Getting through to customer service is always easy, and Ryan is the best! He is a great listener and consistently makes recommendations that continually work with our practice's immediate needs. I always cross my fingers that I get Ryan when I call in!

This is such an upgrade from our previous software!

Integration and mobility

Huge amount of issues with the marketing program

I spoke with Pat S today to help with a huge marketing issue and he has been the first and only person that has been able to walk me completely through what some of the issues could have been. I'm still very concerned about how the marketing process will work properly tomorrow. The marketing program is not the most friendliest to work with. Huge Thank you to Pat for his help.
It would be helpful to be able to speak with the same person on one issue each time so that they are familiar with the issue as well.

Do not buy this software.

Purchased this software. The training was not adequate. The software was inferior. When I asked for a refund, the customer service person was rude and suggested the software had to be returned within 30 days of purchasing for a refund however, the sales person advised me to buy it 90 days prior to opening the business. The company basically took the money and ran. I advise you to do your research and proceed with caution with this company/software.

new medial aesthetic office opened a few months ago

All of the customer service reps I have delt with since initiating this software have been very helpful. Today David was most helpful in uploading Orchid to an additional office laptop and ensured all was functioning properly along with having a very pleasing manner. It was a pleasure having him assist me today!

No hassle scheduling!

It took a little getting used to for me, as I am used to 'just pencil me in' but this software has made the scheduling aspect of our company so much easier! And the customer service is wonderful! They are always willing to help and take the time to explain things in a way that even I can understand!

Orchid is an awesome product.

We just started using Orchid and we absolutely love it. Tech support is very helpful. The program is very user friendly. Anything you need to know is just a phone call away. The only reason I gave 4 stars on customer service is because of the long hold times. Otherwise it's GREAT!

Orchid - a five star spa program

Orchid is a must for any spa business. It is easy to use, understand and keeps the esthetician and the spa organized and efficient. The technical support was excellent!

Awesome and easy application

Very Easy and helpful, very care and nice costumer support. Fast software and great quality.
reminder for clients with text messages is great options.

This software has so much capability and we are constantly learning!

I like how responsive the technical support people are. They have walked me through step by step to help resolve any questions that I have. Thank you

It was great

The support staff was very helpful and very patient with me... Sense I didn't know what I was doing..
I am grateful...
Thank you

Orchid software has helped manage the medical spa I work at.

Since getting Orchid at my work, it has made managing our clients so much easier. I would recommend this software to anyone!

Great Customer Service

The produce sold itself. The customer service made this deal even better. Thanks for the great product and amazing staff.

amazing and easy

The best medical spa software available. Easy to use, fantastic customer service and extremely versatile.

Great scheduling program!

Great simple scheduling tool to track my client information and notes! Highly recommend it!

Great software!

It is very easy to use and it helps keep the business efficient and organized

One stop shop for everything

You will not be disappointed with this software.

very manageable

Easy to navigate and great system.

Great Product

Helps organize and maintain order

Customer support is great!