DaySmart Spa

Vorteile

The pricing is very affordable and a free trial is available which is helpful to test it out and see if its the right fit! Our clients have commented on how they enjoy the reminders which are available in both text and email. Confirmations are done quick and easy making more time for front end staff. It also has a mobile app available which is handy for on the go, I'm not stuck to a computer. Customer support is most excellent when in need.

Nachteile

Everything works perfectly for our business.

Vorteile

The ability to text patients and schedule from the App is by far my favorite feature of DaySmart. It makes following -up, checking-in or scheduling patients a breeze even when I am not in the office.

Nachteile

I want the ability to copy daily schedule and put into an excel spreadsheet. Additionally, I think text blasts should be included in cost and not an up-charge as your software already had a high price tag and this would cost you nothing.

Would like text reminders to be able to be customized to say DermBar not random phone number.

Vorteile

The Website was easy to construct. None

Nachteile

Several poor customer service they do not return calls or answer them promptly

Vorteile

For the most part, DaySmart Spa is simplistic to use and pretty user-friendly. There are so many features that are helpful from online scheduling, appt reminders, entering staff schedules, using multiple rooms, payroll, reports, maintaining and tracking inventory for selling products, easy checkout process.

Nachteile

It would be really nice if there was some way to be able to add a shopping cart to the website for those who would like to order products for the website or a link to add to a website that may be built by a web designer. The USB credit card reader didn't last long, however the software does allow you to enter directly into the clients ticket. You just have to make sure you actually go through process to run a card as it can be missed.

Vorteile

Great support! Cloud based convenience of access. Intuitive for basic functions, (less so for anything beyond) Unlimited users. Overall I prefer the desktop version but current situation requires cloud. Holding out hope for fixing the problems. Bonus: Didn't work with solutionreach which gave us solid reason to drop it.

Nachteile

Prepaids! This one thing makes me want to go back to the old system. Can only see client prepaids when creating ticket or using mobile app. Can't manually adjust prepaid without creating a custom package and/or ticket to add/subtract prepaid. Prepaid quantities (botox) must be added one unit at a time. Not practical! Can't run report of prepaids in the system.
Other:
Cloud access. Changes can be made that bypass rules like noon and midnight swaps that prevent issues when creating appts.
Limits checkouts to 2 payment types per transaction. Usually very good. SHTF when occasional errors don't explain what processed and what didn't. Requires user to rebuilt ticket from scratch. Open tickets mess up daily totals and can't be closed retroactively.

Vorteile

The colors and options for controlling the day to day clients are nice features. I really like that calendar is visible on my phone and the computer. It is also updated immediately vs other software that updates after several hrs at a time.

Nachteile

The colors of the services will not stay updated. It reverts back to the original color constantly. I don't like that I have reported over a month ago and no one has gotten back to me or looked into fixing this.
I have difficulty viewing the calendar on my phone and would like to see a feature that allows me to expand the calendar. The print is just TOO SMALL.

Vorteile

It is easy to use. Great customer service. They are patient to guide you step by step especially being not techy. Love online booking, be able to text with clients, do text marketing.

Nachteile

I wish they will have charting /emr. This is the main reason I an starting to look for another software as I want to get rid of paper charting. Fix how to upload photos because currently you upload one by one and and not be able to name the photos.

Vorteile

It is an easy to use platform, ticket centered and allows you to control every aspect of your medspa

Nachteile

Platform is obsolete,with a client server aspect that looks old. It is only in EnglishIt doesn't have whatsapp integration (who uses sms anyway)

Vorteile

Its easy to use and doesn't have too many problems. I also like that it doesn't need to be backed up to keep our schedule protected

Nachteile

You cannot re-open a closed ticket, sometimes the staff will accidentally close the wrong ticket when rescheduling a client.

Vorteile

It's reliable, there is an App for off site scheduling, Customer service is great!

Nachteile

I have nothing to compare it to but mostly we are happy with it!

Vorteile

The product is easy to work with, the way the schedule looks, App, text and communication ease, checkout of patient, marketing and friendly knowledgeable tech support.

Nachteile

The new online version you have to use QuickBooks. I like the desktop version when everything was included in software but I getting used to QuickBooks and it getting easier to adapt.

Vorteile

DaySmart Spa is easy to set up and deploy. For most organizations, the software is basically ready to use without much tinkering. There are a wealth of abilities on the full desktop application. The customer support team is also extremely responsive and helpful.

Nachteile

- The remote access licences are a hefty monthly expense depending on the number of employees.- The cloud software lacks some of the features of the desktop software, including custom reports.- The desktop software is only available on Windows, although there are instructions for running it on a virtual machine in Mac OS.

Vorteile

I’m able to view and alter the schedule anywhere. Notes are stores for each session. Price point is good. Email marketing is a plus. Notification when someone books online.

Nachteile

Email lately has been difficult to execute. I’d like clients to be able to change their existing appointment on their own when booking online. I would like the promotion tab to allow time additions, like add 10mins on one appointment for birthday month.

Vorteile

Lots of features under one roof. The platform is mostly quite stable.

Nachteile

We use the local software implementation. We’d love to go web-based, but DaySmart has been very slow to implement the features we really need. Our subscription fees are very high, presumably because they’d like us to switch to web-based. Also, there are a few annoying problems with the software that they keep promising to fix “in the next release,” but they never do.

Vorteile

Does most of the basic features needed. Inconsistency between PC, iPAD and Cell interfaces is maddening. Have to trains employees on which device to use to perform functions. Most notable is the Membership which can only be managed from a cell or iPAD

Nachteile

Software updates are random and without notice. There should be announcements for new features and updates. There needs to be better help for new features. I cannot generate a report on the sale of Services.

Vorteile

DaySmart is so easy to use, we don't have any formal training for new employees. If they use it for 5 minutes, they can do almost everything they need to know.As our accountant, I LOVE the QuickBooks interface. It makes my job incredibly easy to keep up with day to day entering of data.

Nachteile

Some of the marketing emails & texts are not as customizable as I would like.In the DaySmart phone app, I have to tell it every time what employees I want to see on the schedule. Then, you may have to hit the back button 1-11 times to see the schedule. Why can't it remember that I want to see everybody that is working as the default?

Vorteile

I absolutely enjoyed everything and the ease of using it and implementing the software into our business. I even loved having an Orchid service friend (I call him a friend haha) on speed dial. I could just call and go straight to his desk and ask him questions, or email the support team anytime without bugging them.

Nachteile

Unfortunately 2 things & 1 of those 2 was the ultimate deal breaker as we did have them up & running until coming to this sad problem. The first thing was, their app couldn't notify the employees when a client gets checked in. What I mean by that is similar to a text message, if our nurse practitioner is with a patient & her next pt arrives, said pt is now checked in, app will notify FNP & whatever ringer she has it on- will ring, in which case it should vibrate. Their app is not able to do that, but you know what it's not a big deal. We were spoiled for many yrs with that feature & we will learn to get over that moving fwd. The one that broke my heart was not being able to break down services in the reports by groups for a month & by the day by detail. We have staff meetings & we initially use the breakdown to go over what we have done for the entire month. Also, we use the detailed practical breakdown for revenue & cost. For instance, a Group: >Aesthetics- under that would be >facials- under that would be type of facials for that month. So say 1. basic facials: we did X amount of those for X amount of $$ 2. hydrafacials: we did X amount of those for X amount of $$. So now we take that breakdown & see what cost goes to payroll, what cost goes to profit, & what cost goes towards product. They cannot provide that report in such high detail right now, unfortunately. We had to cancel with them for now.

Vorteile

I love the messaging software! Love not having all these texts on my phone with client communication.

Nachteile

Payment processing is super challenging! So many errors and embarrassing when trying to check your clients out.

Vorteile

We love how Orchid lets us customize just about everything! The booking and check out process is very easy and the whole program is easy for new staff to learn.

Nachteile

That it is not web-based and not set up from multiple locations to share the same client, staff and services database, you have to re-enter clients, staff and services for every single location's database. And that the email and text features are very limited in communicating via 2-way text or having more appointment reminder text options as well as email marketing... would be great to have a leads database where if people fill out their info on our site that the data is captured into orchid as a lead and when they come in for service they turn into a client. Marketing to leads vs clients would be a nice feature. Also would love a add holidays we are closed to the scheduling feature so when doing recurring schedules for Staff they are not scheduled on holidays automatically.

Vorteile

Not alot

Nachteile

All the features that I needed and was sold on were not available. No show protection was one of the biggest. software very complicated. Credit card processing charged more then they said. did not give me my 100 that they said I would get when I bought the machine and processed a certain amount. The Credit card company had to many hoops to jump through to continue to use them. need simple not system checks I have to run every month then you charge me 35 for that. non of what you said (sales person) actually came to pass. I will never recommend your software and i will make sure I let people know how dissatisfied I was.

Vorteile

The scheduling software works well. The online booking portal is very helpful. The ability to take photos and add to a patients chart is helpful but they need to be bigger and able to enlarge.

Nachteile

The photos that we can put with each chart are helpful but the software limits you on not being able to actually use the photo to enlarge it and study before after photos.

Vorteile

I am able to schedule my clients for services, track inventory and keep track of my clients through notes and services.

Nachteile

I had trouble using a different point of sale company. I with to using the CloverFlex. It is much easier but I have problems with the unit not finishing the sale with some of the clients credit/debit cards. It is embarrassing for both of us when this happens.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu DaySmart Spa

Vorteile

When we first opened, we used a system that used 3rd party apps for a few functions. These apps were faulty and caused many problems. We switched to DaySmart and it's been a great change to have everything in one software and have it all work.

Nachteile

I would like to see remaining services from a package in the software and not have to look on the mobile app. Also, in the afternoons, the software seems to slow down. Our IT dept suggests shutting down in the middle of the day. That doesn't seem like the best solution long term.

Vorteile

I have used this scheduling/pos software for over ten years now. The customer support is terrible - no one can ever figure out what’s wrong or why the software is acting up or how to help solve issues. This has been the same and has gradually gotten worse in my experience.

Nachteile

Reports aren’t comprehensive or customizable enough.

Vorteile

The software is user friendly. Booking appointments is simple.

Nachteile

Software changes without notice. Also, there are functional fixes that need to occur that have not been addressed.

Vorteile

Support people were friendly and "tried" to do their best.

Nachteile

They always had something go wrong and would then need support which took time from actual work!

Vorteile

Daysmart Spa software is very intuitive and easy to use.

Nachteile

The development of a white-labeled patient facing app would be very helpful with marketing efforts.

Vorteile

For the money, it satisfies all our needs.

Nachteile

The integration with the cash register did not work.

Vorteile

Fully integrated system to help manage all our client needs, from customer date, contact management, reporting, marketing and social media support

Nachteile

Still waiting for them to take the entire desktop system to a online system with all the features the desktop system has.

Vorteile

Booking is a little better than previous software programs

Nachteile

Customer service is awful. Chat can NEVER help. If we have any questions we have to schedule a call or wait on hold for an hour. I have to have 2 booking programs one for the spa and one for classes because this one is not capable of both so the price is way over priced. Many features missing that would be very beneficial.

Vorteile

Easy to use scheduling for a small company

Nachteile

After 8 years of not having small tweaks addressed in their updates, we have been left no choice but to seek different software. Major updates arn't sent in advance with explanation of changes. Changes haven't even been beneficial from what we can tell.

Vorteile

The calendar is easy to read and can be customized for each employee.

Nachteile

DaySmart needs to be refreshed every time you make a new appointment, so it is time consuming.

Vorteile

easy to make appointments, easy to manage inventory

Nachteile

checkout. Connecting the proper software to check out payments to work with DaySmart.

Vorteile

easy to use, scheduling tool is nice and easy

Nachteile

reports are basic and do not allow you to really drill down into basics of your customer procedures. It's also difficult to gain insight into your top selling services and matching customer data. Another example is if you want to call customers who are due for a procedure it's very complicated to get that information

Vorteile

I decided to try this software for our med spa. The interface is visually appealing and easy to use. A feature that I did not know it had when I trialed it and was really happy about, is the revenue projections. I love seeing week to week what our projections are and what % booking we have.

Nachteile

Most of my issues are user related, but I struggle to clearly see what my employee's commissions are. Payroll is taking me longer than I want to just find the information. I called for help and they were wonderful and talked me through it. But I forgot by the next time I had to do payroll. I also wish I could upload pdf files to the clients chart to store the electronic intake form that we send out ahead.

Vorteile

the ease of scheduling and the text message feature

Nachteile

Not being able to add notes on an already scheduled ticket

Vorteile

There are so many user-friendly features that make this software the standard for medical spas.

Nachteile

Updates bring advanced features that sometimes requre new training.

Vorteile

It's easy and clean, the screens are very easy to see. I really like the feature that you can use to move appointments.

Nachteile

I wish that the reports could be filtered out a little more, or sorted in a specific way. It would be nice to be able to customize them a bit more.

Vorteile

Easy to use live chat system with VERY competent reps.

Nachteile

System timed out too fast so I wasn't able to stay with the same rep (which is a non-problem since everyone is professional and it seems the prior chat logs are visible).

Vorteile

The onboarding to the cloud was clear and easy

Nachteile

More marketing opportunities would be fantastic

Vorteile

The customer support when needed is always fantastic. Software is extremely user friendly.

Nachteile

It doesn't integrate with many other types of software (like loyalty programs).

Vorteile

It's easy to use and it has very specific items for our business

Nachteile

We don't find something else at this moment

Vorteile

We aren't impressed

Nachteile

Poor package creation, poor customer service, difficult to track deals and previously purchased packages, poor refund ability.

Vorteile

We have been using Orchid for almost 11 years and have found it to be very easy to use. Plus I have had some amazing help by our rep. He truly has been a delight to work with.

Vorteile

It's simple to fill appointments. That's about the easiest thing to do.

Nachteile

Making payments is difficult as well as getting tips.

Vorteile

We like the client database center and the booking system.

Nachteile

I find it has too many clicks to access client information and future bookings.

Vorteile

It's easy to use and that's probably it..

Nachteile

This software is not ready for user consumption.