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- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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useful tool for customer support
Vorteile
it helps our business to manage customer interactions in a simple but effective way
Nachteile
i would like to have more tools to automate repetitive tasks
Antwort von OTRS
Thanks for writing and glad to hear it's helped with customer support. It may help to explore process management in order to automate some of those tasks. Here's a link to the documentation: https://academy.otrs.com/doc/admin/processes-automation/
- Branche: Fotografie
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Good Experience
Vorteile
The processing of a ticket is a really fast process, and has the main features required to provide customers support.
Nachteile
OTRS is not much intuitive, so if you're looking for an easy to use software, this one isn't for you.
Antwort von OTRS
Thanks for taking time to share your thoughts. Glad OTRS is working for your customer support needs.
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
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One of the best CRM's we've used
This software allowed us to automate repetitive tasks and allowed our team to focus on more important tasks
Vorteile
Seamless workflows with all our team members who are working remotely is the best feature of OTRS, results have been impressive
Nachteile
I believe that there's room for improvement in terms of customer support but it's overrally a powerful tool for workflow efficiency
Antwort von OTRS
Thanks for taking time to share your thoughts. We appreciate hearing about your experience.
- Branche: Kunst & Handwerk
- Unternehmensgröße: Selbstständig
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
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Problem Solver
Vorteile
OTRS offers different features that helps me go thoroughly and smoothly in my transactions with a minimum effort and maximum productivity. It is easy to navigate which is very helpful to me as a beginner. It organizes internal and external communication through clear structures. It literally solves my problem.
Nachteile
As a beginner, I haven't encounter any trouble using this software.
Antwort von OTRS
Thanks, Daisy. Glad to hear it's working well for your use case.
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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It is a great software very useful in the IT department of an organization
Ease to handle the eventualities with the stations of work and telecommunications of the organization
Vorteile
It is very easy to use. It has a lot of flexibility you can use custom fields and can be integrated with other applications
Nachteile
What I like least about this software is that it does not have a lot of documentation and sometimes it is usually a bit slow when the volume of information grows.
Antwort von OTRS
Thank you for taking time to share your review of OTRS. We appreciate your thoughts and insights.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Easy tracking of reported queries
Vorteile
user friendly and easy to use. enables escalation , owner updating and making notes to follow up.
Nachteile
users are copied with emails the replied mails create duplicate records in otrs
Antwort von OTRS
We appreciate you taking time to share your thoughts. Thank you.
- Branche: Verbraucherdienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Simplified Service Desk Ticketing Tool
Vorteile
OTRS is a great Open Source ticketing tool. I am really glad it's designed that way, I do not have to pay extra for options that I do not want. The Service Desk team is able to track each ticket and provide appropriate solutions which are documented in each ticket
Nachteile
No Cons at all. Once again, since it is an open source product, we get what we pay for.
