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- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Moved from community edition to cloud seamlessly - a very capable tool with a reasonable price...
Used the community edition since version 3 and eventually made the move to the cloud product where we don't have to host it ourselves. That has increased performance and the migration was seemless.
Vorteile
A better than average support tool for our service team. We use this as our core ticketing system and internal servicing tool. Started with the community edition - which was great quality for the price. Moved to the cloud version recently and have been impressed. All the standard features of a ticketing system are available. The license fee is reasonable and all-inclusive.
Nachteile
The interface takes a little getting to used to at first. Our initial training time was longer than expected. Once users are proficient in the tool, it flows naturally - just takes longer to get started on day 1.
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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Effective Office Management Software
I can get a complete review of all tasks that have been assigned to the team. No need to waste time in setup, it allows to import device data for quickly available to use.
Vorteile
OTRS office management is a pre-configured software manage work in all areas. It help to reduce workload and save our time.
Nachteile
The only thing that I like least is that I found it a bit complicated.
Antwort von OTRS
Thanks for the review, Rajdeep.
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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OTRS has been a fabulous tool for tracking customer interactions
Our customer service improved because we no longer lost track of calls,follow ups, etc.
Vorteile
Flexibility: We can add/remove queues easily; we can define sequences of events, custom fields, link to external client DBs, etc.
Nachteile
Performance is "run of the mill"... but then, I'm also on fairly run of the mill hardware, too.
Recent versions have vastly improved the GUI interface. However, it is fairly dense - which I actually consider a Pro (efficient) but some people think it's distracting (cluttered).
Antwort von OTRS
Dear Mike,
thank you very much for such a great review. We work really hard to offer one of the most flexible help desk systems on the market, so I'm happy to see that reflects on your experience with our software.
Easily adjusting the system to your needs is one of the core benefits of OTRS and it will be even simpler with the new admin GUI of OTRS 6.
Best regards,
OTRS
- Branche: Bildungsmanagement
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
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Excellent Ticketing System
Overall, I had a really great experience with this program and would definitely recommend this program.
Vorteile
I'm currently using the OTRS-6 system for submitting work order tickets. Before using this system, I would submit a work order and the response time was slow. There was no way that I would have known whether or not the However when I submit a work order request under the OTRS-6 system, I immediately receive a confirmation email and the response time is pretty quick.
Nachteile
The only con that I see with this program is that there was no user guide available; however, the program is pretty user-friendly.
Antwort von OTRS
Thank you for taking time to share your thoughts.
