Aircall

Vorteile

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Nachteile

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

Vorteile

Easy to use, has mobile app but sometimes glitchy. I like how you can set office hours

Nachteile

My annual subscription renewed without any notice and when I found out on the day it was renewed for another year, I contacted them immediately and asked them to cancel. Even though I contacted them on the day, they refuse to cancel and decided that their policy states they cannot cancel once it's renewed. What an easy money grab to lock customers in for another year. Doesn't take much effort to cancel/refund?

Doesn't leave a good taste in my mouth and I won't be recommending Aircall to my network. There are other companies that offer more features for 1/5 of the price.

Vorteile

- Good ui
- Easy setup and easy routing configuration
- Good statistics tool
- Easy to buy more number

Nachteile

- Some sync failures with Hubspot
- Low support
- Some software bugs

Vorteile

Aircall présente une interface facile et accessible. Ce logiciel permet de communiquer avec les clients et aussi d'enregistrer et de gérer la distribution automatique des appels. C'est un service client très efficace.

Nachteile

Aircall présente des bugs par moment mais outre cela, c'est un logiciel très utile.

Vorteile

Aircall est un logiciel de centre d'appel qui permet de gérer la téléphonie d'une entreprise, de suivre et d'enregistrer les appels et également de distribuer automatiquement des appels.

Nachteile

Aircall ne présente pas d'anomalie ou de problème à mon avis.

Vorteile

AirCall ofrece una amplia gama de funciones para gestionar y supervisar las llamadas en un centro de atención al cliente, lo que mejora la eficiencia y la calidad del servicio.

Nachteile

La configuración inicial puede ser compleja y requiere tiempo para personalizar y ajustar las opciones según las necesidades específicas de la empresa.

Vorteile

Me encanta lo fácil que es escuchar las llamadas que realizamos y lo fácil de usar, a diferencia de otros sistemas este tiene un formato muy amigable, es como si utilizaras tu teléfono celular.

Nachteile

Entiendo que podría mejorar la estabilidad de la llamada.

Vorteile

It was incredibly simple to use. Literally log in … credential … short tutorial and you're up and running ... easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation

Nachteile

Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon's attempted to easy their way into the logistics sector despite quietly being the forefront this whole time.

Vorteile

This software is integratable on desktop and on our cell devices

Nachteile

Sometimes the quality of the voice is garbled and it makes it hard to conduct business

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Gründe für den Wechsel zu Aircall

Vorteile

Aircall makes phone support easy to manage – accessible, transparent, and collaborative.

Nachteile

it is not cost-effective, a bit expensive for a small enterprise

Vorteile

I love that it tells you what timezone the person you are about to call is in, and what time it is there.
The app interface is easy to use, it is much simpler than others I have used. with less button to press to get places, and everything in one place.

Nachteile

the quality of the calls is not great. I'd say the calls are crackly at some point in a call most of the time, and gets to the point that I have to hang up and re-call a person frequently

Vorteile

La facilidad y buena calidad de las llamadas

Nachteile

Me gustaría algun tipo de filtro para poder organizar el tipo de llamadas y poder recibir solo las que yo hago

Vorteile

Es muy fácil de utilizar y de instalar en el PC, las actualizaciones son sencillas.

Nachteile

Me gustaría que tuviera la agenda fuera automática, que se pudieran organizar las llamadas y suelo tener problemas de audio

Vorteile

What I like most about Aircall is how simple the interface is and how easy it is to use.

Nachteile

What I like least about aircall is how is doesn't seem to be compatible to AirPods. Anytime you try to use AirPods it creates a weird robotic sound for your voice and makes phone calls impossible. This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices. As modern as everything is using plug in headphones is not a very great option, especially when you are using a new Macbook that does not even have the port for old school headphones.

Vorteile

Easy to install and integrate into our systems. The entire team was able to use from day one.

Nachteile

Can be hard to understand the data and what it actual means

Vorteile

What I like most about this software is that we can use it on our desktops as well as mobiles. It is very helpful that we can attach customer profiles to phone numbers as well so when their call pops up we can view their profile.

Nachteile

I wish there was a way to be able to turn off calls on your mobile but only get them on the desktop, but still be able to have the app on your phone.

Vorteile

Easy to set up, the pricing is way better than most VoiP providers, and the user interface is easy to use. The soft phones work really well and the call quality is as good as it was on our desk phones. They handled all of the number porting and even set up the user profiles for me. No outages to date.

Nachteile

The support is a little slow to respond, but any issues that I've had since using them haven't been seriously urgent.

Vorteile

Ease of use and level of integrations are great

Nachteile

The cost per user is a little high, however we feel worth

Vorteile

Logiciel très complet, permet beaucoup d'option comme l'enregistrement des appels, et le compte temps de chaque user.

Nachteile

Vraiment cher pour une petit structure de gestions SAV.

Vorteile

The ease of use and deployment for our team has been super helpful, we're able to get agents up to speed on the phones quickly

Nachteile

From time to time connection and sound quality can be an issue

Vorteile

Ease of using, very simple to navigate its features

Nachteile

I've had a little difficulty with setting up my headset and adjusting the volume to where I could hear clearly, but that could be an equipment issue on my end

Vorteile

Love that it's just like using a phone- super easy to use

Nachteile

there is nothing i dont like- maybe just having a hold beep to know when i have a customer on hold

Vorteile

This software allows my company and my coworkers to further excel our company. I wish more people know about Aircall and and all the amazing tools that come with it!

Nachteile

Sometimes it can be glitchy but honestly I've noticed it's updates I forget to do !