Aircall

Vorteile

Als Telefon-Software im Sales, in Verbindung mit Hubspot als CRM, hat es gut funktioniert

Nachteile

- Betreuung und Service waren unter gewohnter Qualität, wie man es von anderen SaaS Produkten kennt- Von Anfang an wurden kleine Rechnungen für Services verbucht, die wir nicht vereinbart hatten, was die Zusammenarbeit sehr anstrengend gestaltete. Es wurden bspw. User ohne unsere Beauftragung hinzugefügt und EU Calls

Vorteile

Bedienerfreundlich...mehr ist hier leider nicht aufzuführen

Nachteile

KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen

Vorteile

Das Einrichten funktioniert sehr einfach.

Nachteile

Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr.

Vorteile

Nichts - und mehr gibt es nicht zu sagen

Nachteile

Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel.

Vorteile

Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM.

Nachteile

Ehrlich gesagt ist mir noch nicht negatives aufgefallen.

Vorteile

Der Powerdialer, wenn er denn alle die Nummern, die nicht anrufbar sind, automatisch herauslöschen würde.

Nachteile

Andauernde Störungen, schlechte Programmierung.

Vorteile

one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it

Nachteile

the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Aircall

Vorteile

The call management system is very good.

Nachteile

Sometimes call quality is poor if my connection is not perfect.

Vorteile

The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific hours and after key presses, and allows uploading of custom files for voiceovers or hold music. You can also copy configuration from similar IVRs to save time when creating new call flows.

Nachteile

When creating a smartflow, deleting some steps (time restriction rules, keypad presses) also deletes the options below. There is no option to delete only the selected item and keep the branches below. I also wish that Aircall would integrate a solution for hunt groups to external phone numbers.

Vorteile

The Aircall user interface was very simple and pleasing to look at. My experience with the support team was decent.

Nachteile

I was constantly having issues with using Aircall. My microphone was always automatically turning off/becoming restricted which wouldn’t resolve unless I were to fully restart my computer.

Vorteile

Nothing, super buggy, numbers kept getting blocked by Spam

Nachteile

CUstomer success team is non existent, numbers are spam and blocked

In Betracht gezogene Alternativen

Warum Aircall gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Aircall

Vorteile

Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.

Nachteile

The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of

Vorteile

The integration with Hubspot is fantastic. This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation. Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency.

Nachteile

Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology. We have had difficulty with quality of calls at times but this is usually corrected after restarting the call.

Vorteile

Aircall is a simple software that integrates with hubspot incredibly well. The features it does offer are great, and do not bloat the software.

Nachteile

I think that Aircall could offer more in terms of reporting, as currently users cannot see any reporting, only managers.

Vorteile

Good phone system and set up is easy but thats where it stops

Nachteile

Horrible Communication for a premium price

Vorteile

Ease of integrating with systems such as HubSpot and Salesforce. Also the general use, call routing, recording and automation is doing what it should do

Nachteile

No video conferencing software and AI possibilities are behind competition

Vorteile

I love the immediate use of the product that is available. I truly do love the customer service as well!

Nachteile

I really don't have any cons that I've found while using Aircall yet.

In Betracht gezogene Alternativen

Warum Aircall gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Aircall

Vorteile

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Nachteile

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Vorteile

The simplicity of the app and the ease of use is good.

Nachteile

On the management side, it lacks many reporting features found with competing apps

Vorteile

The user-friendly interface and seamless call routing have made a noticeable impact on our productivity.

Nachteile

Occasional call quality issues and limited integrations with certain CRM platforms have been a bit frustrating.

Vorteile

Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.

Nachteile

I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.

Vorteile

easy to install and roll out to the team, very little work needed on the reps front.

Nachteile

took a while to get through some recording limitations that they had, but worked through them with their team.

Vorteile

Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.

Nachteile

Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.

Vorteile

Disappearance of the physical telephone, portability

Nachteile

Special numbers not available such as short numbers

Vorteile

The possibility to set availability hours

Nachteile

There is nothing noticeably negative in my everyday use.

Vorteile

Aircall is an Easy use software, Link with Hubspot, Recording

Nachteile

I don't really have least to tell you about Aircall. Sometimes we have some bugs that impact the link between Aircall and Hubspot. When we contact a number, the name of the number is not good.

Vorteile

Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is.

Nachteile

There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.

Vorteile

Aircall is easy to set up and to use daily. We've been using it for 2 years and will likely keep doing so in the year to come. The desktop app is practical, and so is the call recording feature. We're looking forward to the call transcription feature.

Nachteile

Aircall can be a bit unreliable at times. We often encounter minor bugs and glitches, which never last long but can be frustrating for daily users. The Pipedrive and Help Scout integrations work OK but sometimes result in lots of undistinguishable call recordings.

Vorteile

Whisper feature of this software is amazing it’s really helps alot and make the user experience better

Nachteile

One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others

Vorteile

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Nachteile

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

Vorteile

Aircall helps you keep track of who you called and when. You can record calls, track how long you have been talking to someone. They recently added a tag option where you can tag your calls making it easy to analyse things and be organized.

Nachteile

Too many cons because using this app really all depends on how strong your internet is.

Vorteile

Aircall makes filtering calls really easy. The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy.

Nachteile

The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics. Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics.

Vorteile

Easy to manage and assign regions/numbers to a person
The analytics is very extensive but not available separately now (or on lower plans)
Desktop app

Nachteile

Interruptions - while using the same number at the same time, sometimes calla were dropped
Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc
SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent

Vorteile

Se connecte facilement et rapidement, l'ergonomie est simple et fluide, agréable à utiliser

Nachteile

La qualité audio est parfois médiocre lors de certains appels

Vorteile

L'installation facile et complète des applications sur les postes des collaborateurs.
Possibilité facile de gérer les équipes et les files d'attente afin de repartir au mieux les flux et les worflows.
Connexion avec Hubspot facile et Modjo !

Nachteile

L'application a de nombreuses mises à jour, ce qui est une bonne chose en soit, mais nécessite des installations.

Vorteile

Easy to use, has mobile app but sometimes glitchy. I like how you can set office hours

Nachteile

My annual subscription renewed without any notice and when I found out on the day it was renewed for another year, I contacted them immediately and asked them to cancel. Even though I contacted them on the day, they refuse to cancel and decided that their policy states they cannot cancel once it's renewed. What an easy money grab to lock customers in for another year. Doesn't take much effort to cancel/refund?

Doesn't leave a good taste in my mouth and I won't be recommending Aircall to my network. There are other companies that offer more features for 1/5 of the price.

Vorteile

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

Nachteile

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them

1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager

2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed

3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

Vorteile

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

Nachteile

I can't think of anything negative about Aircall.

Vorteile

L'outil est simple à utiliser. Les intégrations sont faciles à mettre en place.
L'équipe onboarding est de qualité.

Nachteile

L'outil n'est pas très poussé en termes de fonctionnalité VOIP par rapport à la concurrence.
En même temps, les tarifs d'Aircall sont exorbitants comparés à ceux de leurs concurrents, sans justification apparente pour cette différence de prix.

La valeur du produit ne justifie pas du tout les montants dépensés - aucune flexibilité à ce sujet.

Vorteile

Simplification de la gestion des appels
Intégration avec Salesforce très fluide
Bonne retranscription écrite même si encore perfectible

Nachteile

tarifs un peu élevés
pas de possibilité d'avoir un forfait illimité en SMS

Vorteile

It integrates with our existing tech stack and helps sync info between Front and Salesforce.

Nachteile

Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best.

Vorteile

- Good ui
- Easy setup and easy routing configuration
- Good statistics tool
- Easy to buy more number

Nachteile

- Some sync failures with Hubspot
- Low support
- Some software bugs

Vorteile

Love this tool so much and the support team are fantastic. CRM integration with HubSpot is super helpful

Nachteile

Not much really to say, potentially more automated settings would be helpful

Vorteile

Facilité d’utilisation de l’outil, bonne prise en main.

Nachteile

Les numéros peuvent être parfois flag comme spam

Vorteile

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Nachteile

Easy to use, relatively cheap, good UX it has also never broken.

Vorteile

Very fast to maneuver, it pops up quckly on the screen, from background.

Nachteile

Doesnt have emojis for text, and sometimes the

Vorteile

I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Nachteile

It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.

Vorteile

Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM.

Nachteile

For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall.

Vorteile

It's easy to use, user-friendly and has not delay when in terms to calls and other uses.

Nachteile

What I didn't like about the Aircall was their login system.

Vorteile

We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well

Nachteile

- The speed with Hubspot could be improved- SMS integration could be better