Jitbit Helpdesk
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- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Determined Help Desk for Firms
Vorteile
Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded.
Nachteile
Jitbit Helpdesk has an impressive solution in making customer help distinct.
- Branche: Maritime Wirtschaft
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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The Stable and Dynamic Approach for Customer Help
Vorteile
itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face.
Nachteile
itbit Helpdesk is aggressive and quick to resolve the arising challenges.
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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JitBit is the next big thing!
If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys!
Vorteile
Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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JitBit - An average app with nice features
Average with some nice features.
Vorteile
The ability to change an email into a Ticket saved hours of support.
Nachteile
Pricing and the support that was unwilling to address mayor issues and development requests for a custom report.
- Täglich für Mehr als 1 Jahr genutzt
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Affordable and easy
We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier.
Vorteile
Low price, responsive customer support, very nice UI.
Nachteile
Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this.
