PhoneWagon

Vorteile

I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it.
- Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers.
- Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently.
- Support - I've needed help a few different times and they are quick and helpful.
- The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds.
- Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.

Nachteile

They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.

Vorteile

The implementation was very simple and the user interface is easy to use. The software is awesome!

Nachteile

I do not have anything bad to say about this software.

Vorteile

Very decent and mature product
Quite simple to use
Low Price reflecting quality of service.

Nachteile

Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: [SENSITIVE CONTENT HIDDEN]
Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup.

Vorteile

The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne.

The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service.

All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time.

Have my support 100% and looking to slowly grow this company.

Nachteile

I haven't really had any major issues and it works as I need it to with my Google Ads agency.

Vorteile

The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible!

Nachteile

I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.

Vorteile

Phonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects. The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon.

Nachteile

Can't think of anything, honestly. It's been a solid tool.

Vorteile

I can't see a lot of good points with PhoneWagon

Nachteile

The platform and support are very slow. It takes very long time to have a phone number. For having accessed to report, we have to log-in again. It's like we leave the platform to reach a new one.

Vorteile

The ease of use and the integrations.
Their documentation is top notch and they have a great support team behind the product.
I could not live with it, it's an essential tool to our lead generation.
You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features.

Nachteile

Nothing that I can think of. It just works.

Vorteile

This stuff works and the team is HIGHLY responsive. I love this offering

Nachteile

Nothing yet... so far everything has worked well...

Vorteile

It is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving. It's not only cheap compared to other solutions, it's also easy.

Nachteile

The interface could have been a little better, but so far, there isn't any big cons.

Vorteile

The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation.

Nachteile

We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.

Vorteile

After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none.

Nachteile

The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!

Vorteile

Usability, data is presented in a straightforward, easy to digest manner.

Nachteile

I have no complaints so far about PhoneWagon's software.

Vorteile

Super simple to set up, very clean UI, outstanding customer support. I've messaged their helpdesk way outside of business hours and gotten a response within minutes.

I also like their pricing model, I'm using the unlimited package and it's been great to help me understand what advertising sources are working for my clients. I love that I don't have to pay per minute. I started on the free trial and was ready to convert over after my first week. Very happy with my decision.

Nachteile

So far, so good. I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients.

Vorteile

The design is beautiful and everything makes sense. I like that even my office manager is able to use it without asking any questions (and that says a lot!). All the features are there - dynamic numbers, multiple users and client logins with different permission levels, robust reporting, etc. And they allow you to use true 800-numbers unlike a lot of the other call tracking systems out there.

Nachteile

can't think of any right now.

Vorteile

The simplicity of the navigation and dashboard makes using the platform very easy. The ability to toggle between client accounts with a simple drop down is huge.

Nachteile

I wonder if there is a global view of all companies on 1 dashboard. This allows you to see all of the accounts at a high-level and then maybe have the ability to drill down into the account. Maybe it's already and I missed it.

Vorteile

I just love how quickly they are to help/get back to you. I haven't had any issues with them at all.

Nachteile

None, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business.

Vorteile

Extremely easy to set up. I was using my free trial within 15 minutes of deciding to try it out. I liked the reporting options.

Nachteile

There was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use.

Vorteile

So easy to set up call flows and welcome messages. I love the interface and weekly emails. It is very easy to call out and send auto response messages as well which is great!

Nachteile

Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive.

Vorteile

Some of the great features is local numbers , automatic text responses, Google Adwords integration. Tracking on successful phone campaigns cuts down on lost time. .

Nachteile

What I like least is that people are now getting leery of the local number . We are getting more no answers and hang ups .

Vorteile

We love the capabilities and the people are great to work with. We did setup with the customer representative and she was wonderful. Very patient and took her time to make sure we understood everything.

Nachteile

We don't have any negative feedback at this time.

Vorteile

First time set up was simple. They provide easy instructions with video. Being able to track calls at an affordable price point is just what we needed. The customer service team is very responsive and helpful. They seem to really care about their customers.

Vorteile

These guys are abnormally responsive, so much so it's almost un-businesslike. They added international call forwarding and speeded up their scripts to improve the pagespeed of all of their user's websites. Getting them to do this wasn't like a visit to the Dentist or a company that never responds.

Nachteile

Don't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up.

Vorteile

The software is clean, simple to use, and overall well thought out for individual or multi-location businesses.

Nachteile

The software falls short on the agency side, and the reporting doesn't allow for export as easily as others. Twilio's tech integrations like the ones from NoMoRobo and other services would easily put this software over the top!

Vorteile

The platform is great, there is no learning curve, automation can be a breeze thanks to that. It's so visual that you will figure it out in less than 10min.

Nachteile

No cons, it does what it offers at a great price.

Vorteile

IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER

Nachteile

NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE

Vorteile

Extremely easy to use. You can get set up in minutes. Customer service is amazing. They respond in minutes. Being able to set up companies in my account has saved me and my clients time and money.

I was previously using Dialog Tech and they were not as helpful and not supportive of agency partners.

Nachteile

That I sadly didn't know about Phone Wagon earlier. Had I known, I would have saved a ton of money.

Vorteile

I like they don't limit how many times you can change the phone number. It's easy add and easy remove.

Nachteile

Support could improve but once you get everything right. You don't even need them 😁

Vorteile

The software is very user friendly and the implementation of the tracking was effortless. The customer service is outstanding.

Nachteile

I love the entire software so I truly have no comment for this section. It really is great software!

Vorteile

The software and API are easy to work with.

Nachteile

There really aren't any complaints. Team have worked with us to give us what we need.

Vorteile

Simple and to the point - unnecessary noise.
Top of the line support team - anything I need help with, they are there to visually walk me through it.
I have used several other call tracking software in the past and I continue to be impressed by everything Phonewagon has to offer at an awesome cost.

Nachteile

Dynamic numbers need a pool of numbers to pull from, instead of just 1.
Sometimes calls are tracked via a recycled number that is not relevant to my accounts.

Vorteile

How easy it is create a new, localized number for each campaign. Also, the AdWords and Google Analytics integrations can be done in less than 5 minutes. Very straightforward and easy.

Vorteile

Great product/software and the people that work there are incredibly helpful. Especially [SENSITIVE CONTENT HIDDEN]!

Nachteile

Cant think of anything I didnt like at all.

Vorteile

Great platform and the best price anywhere. I have shopped them all. This is an easy ans effective platform to work with. Everyday I discover new ways to look at the data. I love the ability to block numbers.

Vorteile

Unlimited voice storage, custom whisper and quality assurance recordings, inexpensive in price, Good for agency use.

Vorteile

So easy to use, cost effective, great customer service....can't beat it! I love that my clients are now able to put some hard statistics on the success we are having for them...I love it and they love it.

Vorteile

I spoke with a customer rep and his customer service was exceptional! Everything was well explained and the platform is user friendly! I was able to figure out how to use it before instructions were given. I highly recommend PhoneWagon!

Vorteile

I am very picky when it comes to software used by my company. I did a lot of research to see which Call Recording software would be a perfect fit for my marketing corporation. Finally, I came across Phonewagon and they really did their job! I use this software for my of my clients and I love working with them. customer service agent is very helpful; he reaches all my demands and helps with coding or any troubleshooting I may have. (which are none) since PhoneWagon works perfectly.
The recording system is very good quality and very easy to use! I love it.

I would definitely recommend this product to anyone trying to track conversions! This is the way to go.

Vorteile

Call availability in USA. Easy to setup multiple campaigns and companies.

Nachteile

Setup ideal for USA & Canada campaings, other countries lacking numbers or availability.

Vorteile

The EASE that it is to get started. And don't let me forget about the customer support.

Nachteile

The UIX seems a bit too much - I wish it was more smooth looking.

Vorteile

The transparency of pricing. Easy to price when on-selling to clients compared to other tools. UI/UX is fantastic and their customer support is quick and responsive.

Nachteile

As an Australian business, the changes need to be made manually by the team. Looking forward to being able to have full control over Aus numbers.