Birdeye

Vorteile

It is so easy to send text messages to clients.

Nachteile

There can be many issues/delays with updating auto-texts for different office hours or holiday hours. We are told we can call BirdEye to make these changes, but then we are always required to send an email to BirdEye Support with the updated hours we would like. Sometimes there is a delay with the auto-text hours being updated, the update request might be inaccurate for our auto-response, or the auto-texts are sent to clients at inaccurate times/outside of what was requested. It would be nice for better consistency with update requests or for businesses to be able to control editing their own auto-responses.

Vorteile

We used Birdeye to manage patient experience reviews. It was easy to use.

Nachteile

We didn't experience anything negative while using it.

Vorteile

Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!!

Nachteile

I I would like the address book to have more fields so we could search lists according to what we are looking to text….

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Birdeye

Vorteile

We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use.
One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient.
I can also "add a tag" with the name of the doctor that referred our patient to our practice.

If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words.

On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out.

Nachteile

Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews.

Vorteile

Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

Nachteile

Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product.

Vorteile

Review organization and management. Internet scanning for reviews.

Nachteile

I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!

Vorteile

The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Nachteile

There is nothing that I don’t like about the software really

Vorteile

The tracking of Google SEO and keeping our office information streamlined on the web.

Nachteile

There is not much about BirdEye that we do not love.

Vorteile

BirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent.

Nachteile

The pricing. The pricing for BirdEye is way too expensive for the features provided.

Vorteile

I love this product for ease of us and it helps us keep track of reviews!

Nachteile

I don't have any issues either the software. I find it easy to use.

Vorteile

Ever since we started using Birdeye our reviews have grown by so many! The feedback is always positive and so helpful!

Nachteile

No complaints that I can think of, we don't use all the services but like what we do use.

Vorteile

Birdeye is easy to use! We love how visible it makes us on Google!

Nachteile

I think Birdeye is great! If I had to pick something that I don't like, it would be that sometimes the people in customer support can be hard to understand.

Vorteile

Easy to learn and work with.support easy to contact and quick when solving issues.

Nachteile

Cannot personalize messages that go out to clients.

Vorteile

With so many in the space of rating and reviews, Birdeye goes above and beyond by being super user-friendly. The dashboard for reviews saves me tons of time in responding to reviews and it's wonderful to have an "at a glance" look at all of different listings from one view. The benefit of this product far outweighs what little time it takes to easily get ratings and reviews from customers who may not have taken the time to do so on their own. Customer support is top notch!

Nachteile

No cons-- everything has been positive! If anything... my only regret is not finding Birdeye sooner!

Vorteile

This software allows patients to post reviews easily as it automatically identifies where they already have accounts. There is no need for them to log in or create an account to write you a great review.

Nachteile

I wish there was a feature where we knew which patients were going to have reviews sent. Families have the same email for several members, and sometimes they receive an email when they have already written a review. I would like a dashboard where I can control who receives an invitation to review.

Vorteile

The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!

Nachteile

There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!

Vorteile

Big increase in positive reviews within our first month of using BirdEye

Nachteile

we can't think of any cons at the moment

Vorteile

The review requests are automatically generated and patients are encouraged to leave reviews. It has fueled my practice growth! Also love the option to reply to the patient if they have feedback for the practice and how we can improve.

Nachteile

I had one patient complain that she already left a review and was still asked to leave a review after her service. I'm not sure if this is true or not.

Vorteile

We like Birdeye for the ease of reviews sent to our patients. We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp. They also respond quickly if a negative review appears. The text messaging is very helpful on a day to day basis to reach our patients.

Nachteile

I would like to see the software intergrate with our dental software Dentrix, so we may see multiple families due for treatment and or exams and account balances

Vorteile

What I like most about the software is the ease of communication with patients on every level is easily managed through one system/ software

Nachteile

I wish Birdeye chat's linked directly with the patients accounts in our dental practice management software. Birdeye has the capability to recognize the patients name, but we end up having to copy and paste any relevant information obtained through birdeye into each patients account. If the conversation waas stored and/or recorded directly into the patients account, it would be incredibly helpful!

Vorteile

Provides an easy way to communicate with patients. Makes access to dental care easier for patients but allowing them an easy way to schedule and communicate with the dental team.

Nachteile

Have not found anything to dislike at the moment.

Vorteile

We love this for allowing us to see reviews from our patients quickly

Nachteile

Can be an issue to figure out who actually wrote the review

Vorteile

Makes getting reviews automated. Patients use it on their own time.

Nachteile

The interface can be a bit more user friendly.

Vorteile

I liked how functional and easy it is to use.

Nachteile

We had some SIKKA software issues that did not allow us to receive reviews at one of our offices. The issues were eventually solved.

Vorteile

Survey responses provide quick access to customer needs

Nachteile

Multiple reminders going out to the patients irritated some of them

Vorteile

I love how easy it is to use! It is very user friendly!

Nachteile

I don't have anything that I don't like about this product. It's a very good tool to use!

Vorteile

I like that I don't have to be 'tech' on this. I have handed off management to it to someone else in the office who isn't as techy as me.

Nachteile

no complaints as of yet. Was able to get help with the issues I did have.

Vorteile

It does what it promotes. Simple..ease of use...I do not have to monitor constantly if they are sending information to my patients and reporting easily accessible and user friendly

Nachteile

I did not know about Birdeye much sooner

Vorteile

It is easy to use and I like to be able to view the email reviews.

Nachteile

Refreshing Sikka Software almost twice a month

Vorteile

I like that I can access daily reports to see how we are doing in our industry. It is very user friendly!

Nachteile

I'm still looking for something to complain about.

Vorteile

Works well with getting reviews with patients. It also gets patients engaged with the practice and it builds on everything

Nachteile

Just takes some time to get everything integrated with our management software

Vorteile

The ability to manage and SHARE client feedback across platforms!

Nachteile

No cons to report at this time. Very excited to get started.

Vorteile

Knowing when a good or bad reviews comes in from google. You can go into birds eyes and reply which is plus.

Nachteile

Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls. I had to filed a complaint with BBB before they return my call. Terrible customer service. Spoke with manager he was not very nice. They couldn't fix the problem so I had cancelled the contract which was difficult to do.

Vorteile

It works and it is as simple as that. The support for Software always answers any of my question in a timely matter. That is all I need.

Nachteile

I have not had a problem with software yet...

Vorteile

I love that it is super easy all we had to do was to sign up and everything was handled for me. I am super excited how it has helped us generate good honest reviews.

Nachteile

We had a couple issues setting up one of our offices getting the listings built out but Birdeye fixed it right away.

Vorteile

Easy to use, quick responses from the support team

Nachteile

There is nothing I do not like about the software

Vorteile

This software makes it so easy for us to request a review from a patient. It also is very user friendly for the patient to give a review and doesn't require a lot of explanation prior to sending out the review request.

Nachteile

The only thing that I would like is a lesser response time for the review to post.

Vorteile

Easy to use and great customer service

Nachteile

None it’s been very helpful.

Vorteile

This software works seamlessly with my practice software. It is extremely user friendly!

Nachteile

None. I haven’t had any issues at all. Setup was simple and customer service was always available!

Vorteile

I can access BirdEye from anywhere, in order to help our patients. The app is on my phone and it makes it so easy to communicate quickly.

Nachteile

Since I have been using BirdEye I have not disliked anything.

Vorteile

The link for customers to leave reviews is simplified and easy.

Nachteile

There are small attributes that need fine tuning if we were to use all features to their fullest functional ability

Vorteile

I really like that I get notified when someone leaves a google review and that it will let us auto-respond.

Nachteile

So far, I have not found anything that I did not like about the program, but, I have not been using it for long!

Vorteile

Simplicity in sending review requests. Patients have stated it was easy and fast to leave their thoughts!

Nachteile

At this point we are enjoying the product!

Vorteile

The most appealing feature to me is the amount of customer support and detailed FAQ list making it easier to get started for first time users.

Nachteile

The whole set up seemed a bit intimidating and overwhelming at first but once I got started I realized it was relatively simple.

Vorteile

Ease of use, the ability to track all of our locations at one time and the ability to respond to reviews directly form dashboard.

Nachteile

Can't really think of anything that I dislike. Its easy to use and uncomplicated. Overall, it been a good experience form day one of implementing it in our offices.

Vorteile

The initial call was very informative. The customer representative was very professional and timely in getting back to me.

Nachteile

We just started with Birdeye and so far I think it is very user friendly and I don't have any complaints.

Vorteile

The notifications I receive which alert me on the reviews we receive.

Nachteile

For the time being I cannot see anything negative. I haven't used enough to be able to have a negative opinion on it.

Vorteile

Simply results on getting positive reviews. So far, so good. I'd love the opportunity to re-review in 6-9 months but currently I'm impressed.

Nachteile

1. Ease of transfer/ability for BE to extract data. 2. Need to know/use more of it. (Partially I need more time or assistance in delegating the marketing aspect of this).

Vorteile

Reviews rolling in on the first day - I LOVE BIRD EYE!

Nachteile

the cost - wish it was a little cheaper but I do see the value of the cost

Vorteile

That it gives patients the option of writing a personal review they can post, or a review they can send directly to us. It also gives patients the freedom to review and comment on their experience.

Nachteile

I haven't found anything I don't like as of yet.