Birdeye

Vorteile

The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.

Nachteile

For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.

Vorteile

As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice.

Nachteile

The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock.

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Vorteile

Ease of use with automatic surveys being mailed immediately after closings.

Nachteile

We did not seem to have as much traction and social media and get as much review participation as other platforms.

Vorteile

Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature.

Nachteile

Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot.

Vorteile

The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews.

Nachteile

During most monthly meetings, they tried to upsell us on products that we didn't really need.

Vorteile

Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access.

Nachteile

Some integrations take longer to set up, but support is there every step of the way with updates.

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Vorteile

We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too.

Nachteile

We would have liked to see a few more options in reports.

Vorteile

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Nachteile

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

Vorteile

Review management features, the social media integration is fantastic! Very easy to use.

Nachteile

SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.

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Vorteile

So many additional features without having to hire another partner.

Nachteile

So far after a year we have had great success.

Vorteile

I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied!

Nachteile

None really, I do think the site speed could be a little faster.

Vorteile

How user friendly it is. It allos easy utilization throught the product.

Nachteile

I currently do not have any cons pertaining to the software.

Vorteile

I love the dashboard and how easy the onboarding process is for my clients. My MSP has many clients in different industries using Birdeye. They all love it and appreciate it.

Nachteile

Nothing. Everything is really good with this product.

Vorteile

Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.

Nachteile

Not all company are perfect but they will try their best to help your company.

Vorteile

It is a user friendly platform that helps generate, manage and market our clients reviews.

Nachteile

It is a significant financial investment.

Vorteile

Results and accuracy as well as flexibility

Nachteile

cost it is expensive and sometimes hard to learn and connect everything

Vorteile

Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service

Nachteile

Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.

Vorteile

Ease of use, it is a very simple and handy tool to use for Review Management!

Nachteile

The setup can be cumbersome but other than that no real complaints.

Vorteile

The product selection and the dashboard

Nachteile

some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed

Vorteile

User-friendly Interface
Intuitive design
easily integrates with other platforms

Nachteile

A little clunky for our application
Mid-high price-point

Vorteile

We used Birdeye to manage patient experience reviews. It was easy to use.

Nachteile

We didn't experience anything negative while using it.

Vorteile

That I can text links to inquiring clients

Nachteile

That it logs me out everyday and I have to re sign in

Vorteile

One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights.

Nachteile

Despite the numerous advantages, Birdeye is not without its challenges. For beginners, the numerous features can be somewhat daunting, leading to a steep learning curve. Despite these minor hitches, the comprehensive features and reliability of Birdeye make it a worthwhile investment for any forward-looking business. The customer support came alongside every need quickly.

Vorteile

None. Would not recommend they are impossible to leave from

Nachteile

Still trying to charge another year. Supplied my recording re sign up and this was from a year ago.
Did not notify on the roll over and I missed out by a few day.
Would not recommend at all be very careful.

Vorteile

Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results!

Nachteile

We do not have any issues so far with Birdeye.

Vorteile

It is so easy to send text messages to clients.

Nachteile

There can be many issues/delays with updating auto-texts for different office hours or holiday hours. We are told we can call BirdEye to make these changes, but then we are always required to send an email to BirdEye Support with the updated hours we would like. Sometimes there is a delay with the auto-text hours being updated, the update request might be inaccurate for our auto-response, or the auto-texts are sent to clients at inaccurate times/outside of what was requested. It would be nice for better consistency with update requests or for businesses to be able to control editing their own auto-responses.

Vorteile

Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently.

Nachteile

Everything is easy with Birdeye after successfully integrating with all the social media platforms we use.

Vorteile

AI Functionality
- Summarizing reviews
- Review responding

Ease of use
- Bulk uploading contacts for review generation
- review monitoring
- Local listings
- Super effective reporting that does not take too much time to generate for effective presentiations

Nachteile

Cost. This product comes at premium price.

Vorteile

Nothing. They are a terrible and outdated company.

Nachteile

Everything. They should not even be in business. Customer Service? Poor. Technology? Poor. Innovation? 5 years behind.

Vorteile

Absolutley nothing, what they promised sounded good but they did not deliver at all!

Nachteile

They lied and lied just to get me to sign up

Vorteile

The AI generated review responses are great, emails when a client submits a review are very helpful

Nachteile

Wish it was easier to have a review disputed and removed

Vorteile

Ease of use, customizable campaigns and incredible customer support!

Nachteile

Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received

Vorteile

The social media scheduling was handy ..

Nachteile

The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood.

Vorteile

I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.

Nachteile

I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).

Vorteile

Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.

Nachteile

Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.

Vorteile

Birdeye worked well enough for review management. I think that everything they do can be done in zapier or high level for about 1/10th the cost.

Nachteile

The contract states that it is 12 months. Ok fine. HOWEVER- it auto renews and they won't let you cancel until the next 12 months. It's worse than a big box gym membership. And guess what?? It's a total scam because once everything is set up in birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract.

Vorteile

How easy it was to see residents responses.

Nachteile

No cons. I currently love everything about the product.

Vorteile

Birdeye is easy to use. It has an app, which is super helpful.

Nachteile

I can seem to get the app to show me when I have notifications.

Vorteile

It gave a good overview off all online standing in one place.

Nachteile

Didn't always show that I had replied to all posts.

Vorteile

Easy to use for businesses as well as clients.
We have received a significant increase in reviews
The chat feature has changed our business for the better.

Nachteile

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

Vorteile

The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.

Nachteile

more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.

Vorteile

The all-in-one backend to manage all features is easy to use and streamlines the process. We also appreciate the one-on-one support we receive from our account manager.

Nachteile

I think the texting feature needs to be more streamlined for onboarding our customers. The pricing is extremely confusing and pretty high.

Vorteile

Being able to automate review responses saves my team HOURS of work each week. It's been a huge game changer.

Nachteile

Birdeye does a lot of things right and has continued to release many different features over the years we've been working together. I can't think of anything I dislike about Birdeye. Any issues I've had have been handled right away. They have been more than accommodating.

Vorteile

You can have all your channels linked in one platform, which makes really easy to manage

Nachteile

Sometimes it would take a while to get updates in some channels. Also the website layout could be improved

Vorteile

It is very helpful for payment processing
It offers great reputation management
comes with a live chat feature

Nachteile

Well, Birdeye has lived to its promises and no issues.

Vorteile

Ability to have all clients fall under one account and dashboard.

Nachteile

Would like for the texting tool to be more robust.

Vorteile

Birdeye allows you the flexibility to send out messages at different times and also allows you to customize the SMS message and email and include branding/logos of the business it is coming from.

Nachteile

I think the cost of the Review Solicitation & Management product is too high compared to other competitors in the space.

Vorteile

Everything can easily be managed, monitored, and updated in the platform.

Nachteile

It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.

Vorteile

Birdeye is AI powered & has a good user reputation.
It has a 30 day free trial with no credit card needed.
I found it easy to use.

Nachteile

I found it has integration issues.
There was missing features.

Vorteile

The ease of the platform set up. I also really like the social media scheduler with AI capabilities

Nachteile

Cannot input graphic into email campaigns. App is not very robust.