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- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Very positive and worth the investment
Vorteile
Bird Eye has provided an easy to use platform that helps my company request and generate more reviews and customer feedback. The number of reviews added to our profile went up 100% within the first 6 months of using the service. It has been well worth the investment and we will continue with the service for the foreseable future.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Review of Service
Good
Vorteile
Love how it increase our google reviews good value for investment
Nachteile
How the not so good ones still get posted.
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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very useful
Vorteile
This software provides very useful customer information
Nachteile
I do not have any negative comments about this software
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Great at generating reviews
Vorteile
It has great ease of use when sending requests.
Nachteile
There have been many glitches and bugs when trying to use.
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Nothing else like it
The way that Birdeye alerts and captures reviews, and lets you share reviews is unique and valuable. Pricing could be better. It's disappointing that you can't share Yelp reviews.
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Online Reviews Increased Exponentially
Vorteile
It did what was promised. Our online reviews increased immediately. Almost every person I send the review links to writes one. We got as many reviews in 3 months as we did all year last year.
Nachteile
The website it created for us to hold the reviews could have a more professional appearance.
- Branche: Landwirtschaft
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Great
people have given us good ratings and reviews.
Vorteile
So far everything. Thank you for such great service. I am looking forward to working with you on our promotion.
Nachteile
nothing yet. I have only just started using this software and I am not familiar enough with it yet to make a statement.
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Just started with BirdEye - Looking forward to great things
Vorteile
Has most or all the functionality most businesses would need. Online platform well laid out. Seems very easy to use
Nachteile
Some things not 100% due to Google upcoming changes. A bit pricey but I'm new so maybe the cost will be worth it once my reviews start flowing in
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Great Product and Great Customer Service
My overall experience with BirdEye has been great and I will definitely keep using their software.
Vorteile
Setup up was so easy, customer service was knowledgeable and friendly. The software was very APP like and super easy to implement.
Nachteile
There is nothing I don't like about this software.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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everyone is very helpful!
Vorteile
Generating great client reviews is very simple. The ease of sending out review invites is wonderful.
Nachteile
we really do not have any complaints about this review software at this time. We are please with the level of service we have been provided.
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Very User Friendly yet Powerful
All in one place Management
Vorteile
Dashboard by far and the fact all the Reviews are in one location so you can respond to the customer.
Nachteile
Not being able to Edit a Current Campaign Maybe I am doing something wrong. Will try later to see how to fix
- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Exceptional and essential
Social media reputation management.
Vorteile
The essential nature of social media is on the top of all modern businesses. BirdEye offers ease of use and effectiveness of product.
- Wöchentlich für 1-5 Monate genutzt
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So far, I am impressed with the ease of use.
Vorteile
I like how everything is put into one link and is much more user friendly for clients. I also like that text messages are sent besides emails.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Reputation Management
Vorteile
I like that I can set up custom campaigns for various email blasts.
Nachteile
The review sync gave me issues, and it wasn't easy to complete. I had to have a customer service rep help me. I also dislike that when you upload new emails, it isn't easy to select just those new ones.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Overall good but shortcomings
7/10
Vorteile
Can see all the reviews in one location.
Nachteile
Can’t control timing when review requests can be sent
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Great Customer Service
Vorteile
The software is very easy to use. I also love the design layout.
One of the rep is wonderful to work with! Our office had questions regarding the program, He made a video demonstrating step by step how we can better utilize the software.
Nachteile
I have only used the software a handful of times, so far I have no complaints.
- Branche: Forschung
- Unternehmensgröße: Selbstständig
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Love this product
Responsive to my needs
Vorteile
The ease of sending a link to my raving fan and seeing a review on google minutes later
Nachteile
Have not spent enough time w it to comment on
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
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STAFF WAS KNOWLEDGEABLE AND ABLE TO ANSWER MY QUESTIONS
Vorteile
ABILITY TO BOOST POSITIVE REVIEWS AND FILTER OUT NEGATIVE REVIEWS WITHOUT THE NEGATIVE REVIEWS ALWAYS ACTUALLY COMING BACK PUBLICLY
Nachteile
PERSONALLY, I HAVE NOT USED THE SOFTWARE ( BIRDEYE ) ENOUGH TO FORM ANY NEGATIVE OPINIONS ABOUT IT.