Urbest

Vorteile

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

Nachteile

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Vorteile

The simplicity, user friendliness, modern approach and workflow.

It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it.

Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

Nachteile

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured.

It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

Vorteile

ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service . The Reporting. Statistics.

Nachteile

Obligation to be connected . You must convince the Customer and tenant . we need to be with tenants to use.

Vorteile

Application tres simple d'utilisation.
Premet un suivi des interventions sur sites.
Les messages instantanés avec les utilisateurs.

Nachteile

Probleme de synchronisation entre l envoie des demandes et la notification de demande recu.defois plusieur minute avant de recevoir la demande.
Retour de plusieurs locataires qui ne peuvent pas envoyer de demande quand les personnes qui sont enregistrées sont abscentes.( compliqué pour elles )

Vorteile

The flexibility of the solution. URBEST can evolve following our needs.

Nachteile

Nothing for the moment, even if we are using URBEST for almost one year

Vorteile

easy to use, easy to share, low cost versus competition, copes with a vast pallet of requirements, meets all clients expectations and beyond

Nachteile

nothing at this point and given clients feedback. AS the company grows more feedback of customer experience will be incorporated in the current solution to the best benefit of future clients.