Xoxoday
Alle Bewertungen zu Xoxoday Filter anwenden
Nutzerbewertungen zu Xoxoday durchsuchen
Alle Bewertungen zu Xoxoday Filter anwenden
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Great service idea but a terrible customer service
Not great, poor customer service and sloppiness with financial obligations towards customer canceled any positive product features.
Vorteile
The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities.
Nachteile
The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party platform. Once the payment has been through and the balance replenished, it took ages to get proper invoices for the operation. And to my surprise, only a part of a transaction has been invoiced. The third-party payment tool (Payoneer) commission has not been invoiced, although before making a financial transaction I specified that I need a proper invoice for this operation. The XOXO account manager just sent me to the Payoneer customer service (where I cannot get any proper reply) and stopped answering my emails. Now because of XOXO's negligence, we're facing problems with the financial audit. So I wouldn't recommend that any business that wants to keep their financials in order uses the platform.
Antwort von Xoxoday
Nelly, thank you for taking the time to review our services. Our sincere apologies for not meeting your requirements and for your less than desirable experience.
A PG charge was applied by the Payoneer team which led to this issue. Internally, this is one of our highest priorities. You can reach out to my customer support team at [email protected] if there's anything else we can do.
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Xoxoday Day Review
Vorteile
The software can be customized but to a certain limitations.
Nachteile
It is not user friendly especially for admin user who will be editing too many employees. There is a need to review the interface based on user perspective.
Antwort von Xoxoday
Thank you for taking the time to write a review. Our products have undergone various changes to provide a seamless user experience. Please do re-visit and let us know your experience at [email protected].
