Xoxoday

Vorteile

The UI is very easy to use. The marketplace has a lot of gift options to redeem and the customer team is extremely responsive and prompt in resolving the queries.

Nachteile

Sometimes it takes a while to get the codes but apart from that, there has been no problem.

Vorteile

Easy to use, multiple options for gifts are available

Nachteile

Nothing is such, a great product, and a company must have it

Vorteile

There is nothing to say. They appear to be defrauding others with the supply voucher. Please don't go for this.

Nachteile

There is nothing to say. They appear to be defrauding others with the supply voucher. Please don't go for this.

Vorteile

1. The variety of options to choose from is the prime outstanding feature.2. Instant redeem option3. Ease of use for fresh users

Nachteile

1. Customer Support needs lot of improvement.

Vorteile

Easy to use.
Bulk upload of the winner.
Wide variety of experiences in the catalogue.
Reports on what is spent and an easy cancellation process.
XOXO Points & Coupons are easy to share with the users.

Nachteile

Uploading a fund is a little long process and if added from a credit card 10% amount will be charged.

In Betracht gezogene Alternativen

Vorteile

great customer support team and proactive support now

Nachteile

less features and functions
low Engagement on the platform

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Xoxoday

Vorteile

XOXO day help ease of rolling out rewards and discounts for the employees in terms of gift cards.

Nachteile

I can't think of much, the software serves its purpose

Vorteile

I came across this system as I started receiving rewards from a survey site. The whole was so smooth, from redeeming the reward to reward cash deposited into my digital wallet. You just redeem and forget and let the software do the needful in the given time frame. Twice, there was some glitch in my digital wallet and my redeemed points were duly reverted back to the survey site and my points balance on it was automatically updated. It's smooth and hassle free.

Nachteile

I can't think of any as I am the end user.

Vorteile

Variety of restaurants, and the various prices of coupons

Nachteile

Not fast as I thought it is . I have to seek customer support to get the coupon code .

Vorteile

Ease of use, partnerships and availability globally

Nachteile

All things are good, cannot think of anything which can be improved.

Vorteile

I've really only used Xoxoday once. to claim my reward at Lowes. Once Customer support helped me out, I was able to successfully redeem my points. However, I'm not terribly IT savvy and the app wasn't very intuitive (at least my experience).

Nachteile

The flip side of above. Also, it seemed that the support team was reluctant to have a face to face discussion. Everything was electronic. It was very frustrating to not have a human being to whom I could describe my problem.

Vorteile

The ease of transforming points into vounchers.

Nachteile

The fact that there are not too many options for some countries.Also, some vendors establish a defined value for a voucher, you don't have the possibility to decide the amount you want to spend.

Vorteile

I used the Global Rewards Marketplace product the most and really liked everything that it offers. There are tons of options for you to choose from. Customer service experience has also been great!

Nachteile

I found a little difficult to navigate through the website. I didn't face any other issues.

Vorteile

Flexibility of buying anything and everything

Nachteile

Features while using it.It was difficult to find the correct process.

Vorteile

with ease and variety, shopping experience was awesome.

Nachteile

like everything abt the xoxoday, all good.

Vorteile

It is easy to deploy employee rewards in terms of vouchers as we don't need to choose what voucher to award but giving them the freedom to choose what they want to do with value.

Nachteile

The conversion rate happens four times within the system. We will need to top up our wallet hence the currency is converted from our local currency to INR then converted back to the currency we chose in the system (USD/ EUR / etc). Once we have awarded the reward, the awardee receives in the currency that we set and use it in the currency of the country he/she resides. For an example, we top up the e-wallet in Malaysian Ringgit, the platform uses INR to process the payment. We set USD as our plarform currency as we are a global company. When we award a USD10 voucher to an awardee, he/she will redeem it in their local currency, let say Malaysian Ringgit.

Multiple currency exchanges impact the value to drop significantly. Only if this is fixed, the platform is an awesome platform to be used for awarding team members and employees companywide.

Vorteile

The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities.

Nachteile

The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party platform. Once the payment has been through and the balance replenished, it took ages to get proper invoices for the operation. And to my surprise, only a part of a transaction has been invoiced. The third-party payment tool (Payoneer) commission has not been invoiced, although before making a financial transaction I specified that I need a proper invoice for this operation. The XOXO account manager just sent me to the Payoneer customer service (where I cannot get any proper reply) and stopped answering my emails. Now because of XOXO's negligence, we're facing problems with the financial audit. So I wouldn't recommend that any business that wants to keep their financials in order uses the platform.

Vorteile

User friendly tool and can be customized based on the requirements

Nachteile

More features can be added to the platform

Vorteile

Integration with Zoho People, Ease of rewarding or recognizing, survey platform, monthly engagement ideas

Nachteile

Graphics can improve - it will enhance the user experience or engagement - we can take a leap out of Workplace by Facebook.

Vorteile

The entire process is simple, and easy to understand. The voucher catalog is also right there, making it easier to search for details about the brands. The instant vouchers are usually generated and sent to the email address very quickly.

Nachteile

Sometimes, the platform takes longer to load. It has also generated the same order twice at one occasion. But these issues are not recurring.

Vorteile

Easy to use and integrate.
Great number of vendors and options to chose
Very simple interface

Nachteile

The name labels in the interface are little confusing if I want to add existing Company points to my rewards. Some fine tune required

Vorteile

I like the ease of sending/customising vouchers and campaigns as per my team's or org's need.
And moreover the reporting is very intuitive, however would need some additions though.

Nachteile

Gamification is a little poor, and we always have to click download pictures the moment we get xoxo mails to our outlook, so that integration can be improved.

Vorteile

PLUS POINT IS IT HAS VARIETY OF OPTIONS TO CHOOSE.

Nachteile

ONCE I HAD A BAD EXPERIENCE WITH THE CUSTOMER SUPPORT WHICH I DIDN'T LIKE.
BUT NOW THEY HAVE IMPROVED A LOT.

Vorteile

This enables seamless rewards for your global teams without thinking about borders and different currencies and logistics issues

Nachteile

Platform interface can be more user friendly specially the admin pages and reports

Vorteile

We primarily use it for rewarding customer advocates in 30+ different countries. The best part of Xoxo Plum is that the end user can receive the gift card for any of the services listed in his country. This will eliminate the regional currency problem that companies face while running a high scale reward program

Nachteile

Customisation options are decent enough but needs improvement. Reply-to email should be customized by the end-user.

Vorteile

They respond FAST (even on weekends) - but their responses are scripted and does not help me resolve my concern AT ALL

Nachteile

WORST CUSTOMER SERVICE SUPPORT I have ever dealt with. Gives me automated responses for a turnaround, and does not attempt to assist me AT ALL

Vorteile

Xoxoday is very easy to use / navigate. It offers a variety of options to choose from through several online platforms.

Nachteile

Some survey times take time to complete. It would be beneficial to have unlimited time to complete them without restraint.

Vorteile

It is handy, very easy to use and having many option to redeem the points

Nachteile

when i will reedem points for book my show , it will take 7days

Vorteile

the convenience is what makes me use it again and again
the customer support is excellent

Nachteile

i have been using it for the last 3 years and have not faced any issues
there are no disadvantages

Vorteile

Number of options and tie ups in terms of redeeming. Ease of Use.

Nachteile

Platform charges in a few redemptions are a little high

Vorteile

I like how it allows us to redeem points on various apps and mostly it has its own products as well .

Nachteile

Nothing of such, did not find any glitches in the last 6 months

Vorteile

Wide variety of choices,
easy and instant order
fastest delivery.

Nachteile

Till now had good experience, didn't face any issues.

Vorteile

It is user friendly and lot of options to explore and select from.

Nachteile

There can be options for restaurants too

Vorteile

The prices are really exiting and easy to use

Nachteile

Can not redeem immediately using as coupon is sometime difficult

Vorteile

helps me maintain a good mood with the team and share appreciation as well.

Nachteile

It could have better mobile layouts, and is not the best when in low bandwidth network.

Vorteile

Xoxoday is very active and one of the best site for gift cards, my experience with this site are extremely exceptional their customer support are very helpful and accomodating. I will recommend this site because it is very user friendly and helpful site.

Nachteile

Nothing I can say about the Cons just a positive of Xoxoday.

Vorteile

It's easy to use. It give me many surveys in a single day. Gift points is enough according to surveys. All over, one of the best❤️ I love lifepoints ❤️

Nachteile

Sometimes surveys will disappeared when I loggin. Please give more time to stay survey on website.

Vorteile

Response through mail Quickley and solve the problem within hours if we have a problem and sending gift cards quickly

Nachteile

Website slow sometimes running huge members paricipate in website

Vorteile

I use this because of a Website I use. The person help me.

Nachteile

I just had problem receiving my gift card. That was taking care of.

Vorteile

This platform is well designed and is an great tool for employee engagement. The analytics portion of the platform is very useful to track and engage with our organization.

Nachteile

We wish that we could filter posts on the main page and then to be able to give points to employees that is not always posted publicly. Managers would like the option for public and private appreciation.

Vorteile

Xoxoday is a great idea that any one can buy the giftcards and share it in employees and team for motivating team. It really great idea and plan for excitement.

Nachteile

Nothing to say at this point of time as per my knowledge and experience.

Vorteile

My employer started using this platform and sent me some rewards over past two years. Recently I noticed that $250 worth of rewards were expired few months back. I was never sent any reminder from this platform and customer support says that there is no way to get them back now. Also they did not tell me if the expired rewards were sent back to my employer or were monetized by the platform.

Nachteile

No customer loyalty, looks like the entire platform is designed to make money on expired rewards

Vorteile

Ease of gift card and voucher management, quick redemption and updates

Nachteile

Experience have been taken out post COVID, no of options is lesser

Vorteile

uploading Import Recipients from CSV & Plum pro Report Features

Nachteile

did not like any features least about xoxoday on portal

Vorteile

Simple to use, bulk upload to send a lot of awards at one time, tracking and redemption reporting.

Nachteile

Any ideas discussed has been tweaked or adjusted for future sprints.

Vorteile

Integration with my existing business is easy

Nachteile

Customer response is late, need to improve on that

Vorteile

Reports and insights Easy to useCan track the budget and manage funds

Nachteile

Sometimes system shows error message while redeeming

Vorteile

fastest and accurate solutions, IT features are rightly enabled

Nachteile

More instructions and checks to be implemented

Vorteile

Large Variety of brans associated with Xoxoday. Customization available

Nachteile

The Xoxoday platform is not working properly sometimes due to technical glitch this result in delay

Vorteile

The processes are quick and works fairly as promisedRedemption/ Delivery processes are well explained

Nachteile

The website goes blank when logged in, doesn't ever work on m-web/ desktop/ incognito.