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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Best customer service
Vorteile
Doc360 customer support is the best - always quick to respond and helpful.
Nachteile
We'd like to see some more functionality around having the ability to review/comment on specific text when an article is a draft.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Product review
We are also very happy with how easy it is to create content to easily help our client base.
Vorteile
Document360 is a versatile tool for our customers as it acts as a great repository for our knowledge base.
Our customers are very happy with the timely content updates.
Document360 has been very helpful as a resource tool for customer service for our users.
Nachteile
At the beginning we were struggling a bit with the possibilities to place and resize pictures, creating tables but in the end we figured out a way that was satisfying for us.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Efficient way of store and manage your knowledge base
Using Document360 helps me to store my ideas and review them when I need it. And also it helps to share those ideas with my colleagues.
Vorteile
Document360 is the best option to your knowledge base. You can save, review and share your knowledge very easily and safely. And this software can used by anyone who has no any technical knowledge.
Nachteile
As a free trial user I couldn't find any issues yet. But if there is some more demo videos it will be more helpful.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Very easy to use and works great for our Help Center
We use Document360 for our customer help center and it works great for this use case.
Vorteile
Document360 is very intuitive -- it's nice to see previews of your changes, the analytics tool is helpful, and customer service is world-class. Their team is willing to help with anything and very receptive to product feedback.
Nachteile
It's not possible to easily change the font and size within some articles, although this is not a big deal since this can be accomplished via custom CSS.
- Branche: Tiefbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Self service software
Vorteile
Commenting feature: This feature was the reason we had to switch our existing software to Document360
The ability to have bi communication engagement within each individual article was well received by all our staff.
Nachteile
None that I am aware off , we have only been using less than a year
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Great product
I have good experience with the product so far. Looking forward to get all our content out in the portal.
Vorteile
I like that it is easy and does not take much effort to create professional looking documentation. The version control makes it easy to maintain multiple versions of a given product. Search is good. Support listens and is willing to extend product to solve future use-cases.
Nachteile
It can be pricy if you have lots of products and want to have a separate project for each product. It is missing multiple language support for the content of the articles (this is on the roadmap). It does not have fined tuned permission control of the articles and sections. Sometimes it seems a bit slow to load pages.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Easy to use Documentation solution for our users
New features are being added constantly and the bi-monthly meeting with our account manager to review new features and help us implement them properly really helps. Great company, great support.
Vorteile
The product makes it easy to organize and author articles to provide instructions/guidance for our users.
Nachteile
Pricing is a little bit high, but you get what you pay for.
- Branche: Informationsdienst
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Great experience getting started
Very impressed with the Sales team and the Customer Happiness team members. They are knowledgeable, efficient and friendly, which will really enhance our use of the tool.
Vorteile
There are many features to keep your knowledge base organized and the information secure by user type. It doesn't go overboard with the formatting, and a lot is templated so you can get started quickly.
Nachteile
Sometimes it's a little tough to find a helpful feature, like different levels of bullets, but the team is very responsive to questions.
- Branche: Bankwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Good Product documentation platform
Vorteile
Easy to use, great inbuilt organisation capability, user friendly.
Good markdown editor allowing for article page creation.
Nachteile
Can be improved by additional language support
- Branche: E-Learning
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Easy to build up a knowledge base to interact with partners
Vorteile
Fast, Functional, Useful, Easy to do and edit
Nachteile
Customer service needs to be improved, I were bothered by service staff for many times
- Branche: Computerspiele
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Good software, but not perfect for me.
Document360 is one of the most customizable knowledge base site providers available.
Vorteile
- Many design options within the app
- Custom javascripts
- Customizable landing page
- Easy to use
- Very fast and friendly support team
- modern design
- Great design flexibility
Nachteile
- The speed at which the knowledge base page loads is very slow compared to other providers.
- In addition, the view of the knowledge base page on the smartphone is very confusing and urgently needs to be improved.
- The design is very similar to Freshdesk, which might not be bad, but it would be better if you could choose between different, unique designs.
- Nevertheless, Knowledgebase360 is not cheap
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Simple, neat & easy for creator and viewer
To ease internal user able to view and read the articles as well to refer to the company's guide regarding company's system.
Vorteile
Creating and editing articles, collecting feedback from members before posting them, and creating a simple format for viewers to read.
Nachteile
Couldn't directly upload images/videos first in articles. Have limited video sizes.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Awesome Product!
Vorteile
The ease of use and number of features is outstanding
Nachteile
The announcements to customers is not great
- Branche: Biotechnologie
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Simplicity, Thorough, and Value
Vorteile
Simplicity, Thorough, and Value these are some words that come to mind about Document360. Exceptional Service! We had one minor issue when we first implemented the tool, we contacted them and they setup a conference call. Within 48 hours the issue was resolved AND fixed. I have not had an issue since. My company and I are extremely pleased with Document360 and what it accomplishes.
Nachteile
Nothing. The software is just awesome. Try their trial version and decide.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Knowledge base
Vorteile
much more features than other solutions which we looking for.
Nachteile
actually nothing. Its easy to use and setup.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Easy Knowledge Base Management
Vorteile
Easy to manage knowledge base articles, embed videos, emphasise points in articles.
Nachteile
Nothing so far other than we don't use the software as often as we should (although this is a fault of our own!)
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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A good colabration tool
Vorteile
The ability to host the knowledge base publicly or privately was one of our requirement which was met by Document360
Privately hosted knowledge base uses secure log in and can assign team access.
Nachteile
Onboarding the software to our organization was challenging
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Great SaaS Tool for Knowledge Management
Vorteile
SaaS model makes deployment easy, I had everything up and running within a week; Conversion from MS-Word is very good, almost seamless; User management is pretty good with its self-service registration.
Nachteile
Some fundamental features such as multi-language are locked behind enterprise edition; Performance suffers a little when you have many documents under one category.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Good KB software for general use
We were looking for a KB software that allows us to have customer facing and internal facing instances so that we can provide consistent information between customers and our internal teams. Internal sections would need to be protected from general readers. The product solves the challenge. Customer service and support has been stellar. My experience interacting with the team found that the company works with users to help solve challenges.
Vorteile
It's easy to setup as it is offered as a service similar to our own products. Not having to figure out system requirements and hosting needs is a breeze. Overall usability is good, and simple to get a good KB site up and running.
Nachteile
"Reader" count and security features being offered by tier doesn't make much sense. I can understand limiting the number of editors, but requiring an expensive tier to provide content security doesn't make much sense.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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An easy to set up knowledge base solution with a fast customer support!
- We now rolled out a knowledge base for our tool including URL mapping (customers love it!)
- We make use of the SSO feature
Vorteile
- easy to configure
- great onboarding process & follow-up
- fast customer support
Nachteile
- we are missing analytics on the user-level (we need to use a workaround while we expected to do this from within the tool)
- sometimes we have the feeling some of the features are not fully tested (as we had several bugs, some of them on security level)
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Category Manager is awesome
Vorteile
1. Document360 is having many rich features and one of them is “Tree view structure” which make our readers to find what they want exactly.
2. We could incorporate all our articles under the appropriate categories and sub categories which is simple and clean
Nachteile
The Landing page for Categories would be great to have and we hope they will release it soon.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Good Software, Very Good Support
Vorteile
The availability of the customer support and the help of them was very useful.
Nachteile
Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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We feel our knowledge base is more secure with Document360
Vorteile
1. Document360 offers wonderful backup capability to make sure your knowledge base platform.
2. It allows two types of backup which is the system daily backup and manual backup. So, we do not worry about accidently deleted articles at all.
Nachteile
We are expecting that the multi-language capability to be released soon, as this is a feature we would like to see.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Knowledge base
Vorteile
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Nachteile
Product has a few flaws like iffy Safari browser support or small bugs in text editor.
- Branche: Computer-Software
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Amazing Customer Support
Vorteile
This product met all of our needs and their team was very easy to work with. Every time I ask them "can we do ____?" the setting or feature has been there.
Nachteile
While I love all of the features and the ease of use, there is a small bit of HTML writing that is needed from time to time. However, they do have a WYSIWYG version for help pages that can be utilized as well.
- Branche: Immobilien
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Document360 knowledge base
Vorteile
the product was user friendly and easy to create knowledgebases for product documentations. The mark-down editors built in functionality is straightforward to use.
Nachteile
The audio file insert for certain formats was not simple to use, I struggled. This was dealt with by the support team.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Recommend Document360
Vorteile
Document360 is very simple & Clean with few inbuilt securities.
Customising pages are very simple and Searching details inside Document360 is fast.
.
Nachteile
Yet to discover cons .
For now its satisfied our need
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Perfect knowledgebase platform
I would really recommend Document360 as a knowledgebase.
Vorteile
I really liked how easy it is to edit the knowledgebase, and it comes out as an interactive, searchable platform. They have regular, monthly updates and their support team is also very helpful.
Nachteile
There isn't anything that I specificaly didn't like.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Good product
I am creating a user guide for my client. Easy to use.
Vorteile
I could get started with it insantly. I can document and publish using this product.
Nachteile
Does not allow me to document Categories
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Great Documentation Tool and easy to use
It is a great option for documentation and is completely customizable, works well and is easy to use.
I loved the fact that the product was well thought off and did need too much customization from our end
Vorteile
It is a great option for documentation and is completely customizable, works well and is easy to use.
I loved the fact that the product was well thought off and did need too much customization from our end
Nachteile
I haven't used it enough to encounter any problems yet
- Branche: Industrieautomation
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Good learning tool
Vorteile
It’s very flexible and makes easy for new members to learn
Nachteile
It can be hard to set up with other app
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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User friendly and easy to use
Satisfied
Vorteile
Detailed auditing and notifications send directly to email
Nachteile
None so far . Would like to see video demo of the features.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Useful software
Vorteile
-It doesn't require CMS integrtion
-Customised look and feel
Nachteile
I haven't used it enough to encounter errors
- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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easy to work with and with a great customer support
We have just started using it but are happy with the results
Vorteile
it is very easy to use, important features for us are included
Nachteile
We are using the business version but feel, that the enterprise version is to expensive
- Branche: Bildungsmanagement
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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A very nice tool for learning and collaboration
Vorteile
This software makes it easy for new team members to be able to learn and figure out how to do things.
Nachteile
It can be hard to set up with other applications we use often.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Great Tech Support!
Vorteile
Doc360 tech support was extremely dedicated and helpful when we had to customize our knowledge base to meet some of our needs.
Nachteile
There were some tweaks/adjustments we had to make to the code to meet our needs.
- Branche: Sport
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Sportradar Review
Vorteile
Clear and easy to use
Fast communication with D36o team
Nachteile
Not enough API options taht allows integration to the 3rd party products
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Best knowledgebase tool out there
Vorteile
Easy to do initial setup, wide range of customisation possibilities, regular briefings on new features, possibility to report bugs and make feature requests.
Nachteile
The occasional bug, some features could be made more intuitive.