Document360 – Bewertungsseite 4

Vorteile

I have been a Document360 user for a while now and I really like that it is accessible from any device. It helps in creating very rich content due to its knowledge base platform which comes with a great search engine.

Nachteile

There isn't any thing that I necessarily dislike about this software however it could be improved with thing like a 24/7 chat service to assist the users Review collected by and hosted on G2.com. Otherwise It's perfect.

Vorteile

Maintaining a knowledge base on this software is both intuitive and easy. The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.

Nachteile

One con is that I think the MIS on page visits could be more advanced by I don't really expect that for the current cost.

Vorteile

The use is very simple, the installation is done very quickly. Our entire team can use and update this tool without the need for specific computer knowledge. we can update the information quickly, and adapt day after day to our own evolution

Nachteile

We would like to have more modification options on the appearance, and even minimal follow-up on the most consulted pages and the number of visits. Solution that are not included in our choice

Vorteile

Very simple setup, from an IT side, with very little maintenance needed for our end users.

Nachteile

Nothing immediately comes to mind. We were able to solve all our problems and the system continues to receive updates from the Document360 team.

Vorteile

By far Document 360 has been a lifesaver when it comes to daily operations, very friendly and easy to use in both the front end user and back end.

Nachteile

So far it has been great! Had sync up meetings.

Vorteile

The product is intuitive to set up and manage. Creating and updating articles is really easy.
The support / customer success team is eager to help and to build and deploy new functionality.

Nachteile

Since it's a relatively new product, it doesn't have the full maturity of a product that has existed for years. But it's quickly growing towards full maturity.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Document360

Vorteile

Easy to use. Apart from being a good solution for writing your documentation, the statistics are very helpful: Geography (visitors), Performance (views, reads), Search (popular and no results), and Link Status (redirect, broken) are what we use the most.

The Support is great, they respond quickly and are very helpful!

Nachteile

Needs more personalization features out of the box. Theoretically, you can select from any font for your articles, but only a few are selectable from the UI and the rest need some engineering from their side.

Vorteile

It's really easy to get started and both the creation, editing and management of our content have become accessible to multiple people in our organization

Nachteile

There are some bugs that are solved after a quick refresh. However, Document360's team is always on top of these bugs and tries to solve them as soon as possible.

Vorteile

I love the look and feel and the menu bar on the left. It's easy to read through the content and easy to navigate quickly to what you're looking for.

Nachteile

I would like to see more customisation and different layout options, for example, a better way to display popular articles and more control over the visuals.

In Betracht gezogene Alternativen

Warum Document360 gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Document360

Vorteile

It includes features such as article creation and editing, knowledge base organization, search and discovery, access control, analytics and reporting, integrations, mobile-friendly design, and multi-language support. The software's user-friendly interface enables teams to find and share information quickly, increasing productivity and collaboration.

Nachteile

Suggest for improvement include the user interface, search functionality, integration options, collaboration features, reporting and analytics capabilities, mobile app, and security features. Some of these areas may already be in development or have been addressed in recent updates.

Vorteile

I like being able to build the software in exactly the way my company wants/needs it, whether simple or complex. While we use it in simple ways, I can easily see the ways it is helpful in complex ways as well.

Nachteile

Nothing wrong with the software, it just feels a little old school in some ways. The amount of settings is overwhelming sometimes, and difficult to sift through and understand in detail.

Vorteile

Ease of Use and implementation - my team was able to get the hang of it almost intuitively.

Nachteile

I think the homepage builder could have more features for customisation, design and personalisation

Vorteile

Easy to use, yet the suite of publishing and admin tools is comprehensive.

Nachteile

The document review process with stakeholders could be aided by having a way to share a link to an unpublished document.

Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal.

Technical Support for specific issues can be hit and miss at times.

Vorteile

The features of document360 is so sufficient for building a complete knowledge base

Nachteile

Nothing to mention . Currently we are satisfied with the product

Vorteile

The articles display really nicely. The software is overall pretty easy to use. I like having the option to include a table of contents and links to related articles when I created an article. I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.

Nachteile

I believe there are a few things that could be done to make the software a little more user-friendly. That being said, the team appears to be open to making changes that will improve that point, and one of my suggestions is already being given attention, so I'm very happy with the product and the team so far!

Vorteile

Features like tags, SEO, snippet and variable etc. all the features are very helpful. Article and content editing is very easy and cool. This feature in which we can add video, audio and any other file is really very helpful and enhances the whole eperience.

Nachteile

Session expiry which happens often is what i found to be a drawback of this application. And some other complications in content editing.

Vorteile

Document360 makes building a guide website very flexible, and in a very facilitating experience, you can assemble different sessions and topics for articles and manuals. Fantastic customer service where the team is constantly pursuing suggestions and satisfaction.

Nachteile

I wouldn't consider it a big issue, but despite numerous features, there is a need to upgrade the subscription plan.

Vorteile

Markdown editor is good and easy to use, well suited for technical documentation

Nachteile

Some technical issues, slowness, UI issues

Vorteile

The main reason I switched to Document 360 was because the KBS used previously was complicated and also outdated in comparison to what is available in the market these days. After shopping around a bit, I decided to go with Document 360 because its team went the extra mile, with regular and prompt check ins and patiently answered all my concerns due to the previous KBS experience. The transition was trouble free thanks to the team.. I have used the product for 6 months and counting.

Nachteile

It costs a bit more in comparison to the other products in the market.

Vorteile

It's user friendly, with useful features.

Nachteile

Sometimes, articles are locked for a longer time than they should.

Vorteile

1. Easy to manage knowledge base within the company2. Highly flexible and customizable3. Easy to find relevant information4. Good KB for our product

Nachteile

Sharing private docs is a problem. Need secure link for it.

Vorteile

The biggest time saver for me, is the ability for Document 360 to create articles and multi-step processes by simply uploading from a Word doc.

Nachteile

Some of the set-up was not intuative, but easily resolved by playing around and experimenting.

Vorteile

Its Flexibility in designing online document portals
The control around the portals
And rapid support, with an online response in under 1min on average with someone who knows 99%.

Nachteile

The published navigation is split across left and right

Vorteile

Fast learning curveIntuitive interfaceI've never had any problems or bugsProduct assistanceThere is everything you need to create a knowledge base

Nachteile

Onboarding functionality and interactive guide.

Vorteile

With Doc360 I dont have to care much about styling, spacing and formating. Every change I do is tracable and easy to check in the right panel.

Nachteile

I am little bit dissapointed about the way I have to "re-write" tables from microsoft office or excell. You cant just copy-paste a table.

Vorteile

Better able to organize content that most KB platformsLooks and feels great to useContent building is user friendlyUser experience is robust and intuitive

Nachteile

Setting up default formatting can be a bit challengingPreview while creating content is quick but not side by side

Vorteile

Document360 made implementing our Knowledge Base so easy. It's super easy to create a branded, professional knowledge base and is highly customisable to your company's aesthetic.The customer service is amazing, the live chat is great for all those questions when you are getting started.

Nachteile

Sometimes it can be a bit slow and I have encountered a couple of bugs but D360 have been quick to resolve when these have been pointed out.

Vorteile

Starting and progressively organizing information while creating a visual hierarchy has been easy. The interface has been fairly intuitive for me and the search feature is proving helpful.

Nachteile

I've had a bit of difficulty with formatting when creating a new article by copying and pasting from an existing article, but I think this is in the process of being fixed.

Vorteile

Easy to use interface & excellent customer service.

Nachteile

It was a little challenging to find all the features.

Vorteile

Easy to use without much training. For the most part, able to just jump in and learn while you go.

Nachteile

There are some features with the WYSIWYG editor that need to be improved. For example, numbered lists should be easier to create. They are working on making these changes, though.

Vorteile

Easy to use and good UI UX. Also for normal users it is easy to create documentation pages. Fokus on providing good online documentation.

Nachteile

Unfortunately we do not have the need for these kind of software anymore.

Vorteile

Easy to learn. Easy to customize. Many options.

Nachteile

Formatting content is sometimes a little buggy. HTML Content does not always look the way you expect it to look.

Vorteile

Compared to the previous softaware I used I am happy with the below features that suits by business.
- Auto back up and restore
- Article versioning : you can keep a log of all changes and go back to a particular point to undo and see what are the old vs new changes.
- Structured and organises
- Advanced search feature with SEO abilities

Nachteile

There are a few add on I would like specific for my business and Document360 are working on a customisation for me.

Vorteile

It was very easy to roll-out and start using right away.

Nachteile

There were some probles initially but they were solved quickly by support.

Vorteile

This software is easy to use. Document360 allows the user full customization of the system. Our customers are very pleased with this feature of Document360.

Nachteile

This software doesn't allow simultaneous editing of a document by more than one person.

Vorteile

Document 360 was accessible from day one and allowed our business to create a knowledge base quickly for our customers. Easy to create and even easier to navigate.

Nachteile

Certain customers are always weary of making another new account on the internet.

Vorteile

It was really straightforward to set up and populate. The interface is very intuitive and the initial guides built into the software are really helpful. The customer service that backs this up is exceptional. They're very responsive to any questions and were happy to help us choose the right plan. This continues with regular meetings (if you want) keeping you informed of new features. I get the impression it's constantly being worked on and very much in response to customer feedback.

Nachteile

It would be good if it could be integrated into more third party apps.

Vorteile

The user interface is easy to work with and makes building out enjoyable.

Nachteile

I'd like to see more integrated apps and more options for importing. Hopefully in the future Document360 can continue growing even more.

Vorteile

Very easy and intuitive tool for KB
Gives complete ownership to writers to manage the end-to-end workflow of documentation
Inbuilt image and table styles make work much easier
SEO and Analytics give broader understanding of how to design KB

Nachteile

Inflexible home page editor
Introduction of span styles on copy-paste
Junk characters with periods, quotes, etc.
Difficulty in working with callouts
Unavailability of preview or staging for intermediate check or review

Vorteile

This software is user friendly and easily customizable.

Nachteile

To date, I have not encountered any negative issues with Document360.

Vorteile

So intuitive and easy to use. Generates consistent looking documentation so quickly.

Nachteile

Well there are a few features. No spell check is a bit of disadvantage but overall, new features are being introduced at a rapid rate.

Vorteile

Clean organized software. Customer support is excellent. Account managers always find time to respond to your questions and they always bring a technical person to the meeting in case there are technical concerns. Beta features are available for users. Feedback is always considered.

Nachteile

At first it was unclear who our main Account Manager would be.

Vorteile

Easy to use user interface with flat design. Auto complete search feature is a timesaving blessing. User management with powerful user rights can be assigned to end users.

Nachteile

So far didn't identify any cons. Prefer to see video tutorial as learning tools.

Vorteile

Feature of keeping all my user guides private or public was mandatory for us, the ability to sign securely and access documentation was a great feature from Document360

Nachteile

The software meets our expectation and has no issues

Vorteile

From an administrative point of view, this platform is highly available, secure and intuitive.

Nachteile

One feature that would benefit from some additional functionality is the IP restrictions feature found in Access & Security. Having the ability to import a list of IPv4 addresses would be very helpful. Also, being able to use CIDR notation for address blocks would be great.

Vorteile

-workflow management
-extensible notifications

Nachteile

i have not ran into any limitations or problems within our use case

Vorteile

Document 360 is really easy to use. Articles are easy to edit and publish. Great customer service if any issues occur.

Nachteile

Haven't come across many issues, and even if they occur, they are fixed quickly.

Vorteile

We have more that 2 products and worried to have aseparate knowledge base with its brand identity.
Document360 resolved our problem and now we have three separate knowledge bases with its unique brand identity.

Nachteile

Copying articles from one project to another would save a lot of time and would be great to see this feature.

Vorteile

1. Document360 supports integrating with our third-party ticketing, chat, feedback and notification platform. So, we never thought of losing our clients any more and happy to have all the necessary platforms in one place.

Nachteile

The Chat feature to run through 24 hrs with automated response will suite all time zones.

Vorteile

Centralised knowledge management that it works as an extension of other features and integrates perfectly your favorite third-party tools like Zendesk, Freshchat, Olark, Google analytics, etc. making Document360 the preferred choice for all knowledge management needs. The private documentation allows us to maintain files of high-security user login access. Training is well laid out and there is plenty of support from the team and enough online resources to reference.

Nachteile

There isn't that many... feedback analysis feature is very basic, needs to extend where the visitor can input their comment. This will help in shaping the documentation.