Bandwidth

Vorteile

User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use.

Nachteile

The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them.

Vorteile

Its web based and makes self-management a breeze.

Nachteile

Having to create manual tickets for certain things like adding a trusted IP, but I understand its for security and allows their service to not be abused.

Vorteile

Platform is good. The features are there for the most part.

Nachteile

Their support during the new 10DLC requirements changes has been absolutely abysmal. Account managers making excuses for delays in 10DLC processing with enablement stuck for months at a time. Any business that can provide better support the Bandwidth would have my business instantly.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bandwidth

Vorteile

Port triggering, SMS integration, fairly reliable.

Nachteile

Different dashboards and logins for support, account management, hidden add-ons for 10DLC mandates not made available automatically, 911 dashboard, support dashboard.

Vorteile

I like it because whenever I need to talk to colleagues in other cities I only have to request a number and I get it instantly.
I have been able to assign numbers to employees who work together with me and we have been able to develop a very efficient collaborative work.

Nachteile

There is nothing I dislike about this platform.

Vorteile

Ease of use stands out first. As a daily user I count on Bandwidth to point thousands of phone numbers to my customers correctly and route tens of thousands of calls daily. We use 5 SIP providers in our business and I choose Bandwidth as the primary carrier over all the others every time hands down.

Nachteile

There is nothing I don't like about Bandwidth. They have all the tools on their site I need to do my job efficiently.

Vorteile

Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond! Very easy portal, the staff is great to work with!

Nachteile

I've worked with Bandwidth for a little over 3 years and I have watched the company involve and raise their expectations for themselves. There is nothing I do not like about working with Bandwidth!

Vorteile

Everything is user friendly on the site and the technical and customer support teams are always super fast in responding and escalate things easily and quickly for quick resolution. Very satisfied!

Nachteile

I would say the ordering of phone numbers can sometimes be tedious. The old version is what I use and it is much easier to navigate.

Vorteile

Bandwidth provides my company with solid product at a very competitive price. They are large enough to have the services I need and a quickly responding support department.

Nachteile

Bit hard to work with finance team on unique taxation issues. Not a huge deal just a bit annoying and was a corner case.

Vorteile

Tooling is great and easy to use. It offers much more customization without having to contact the vendor than anyone else.

Customer service is stellar across all teams.

Nachteile

It's not flashy and looks outdated (Not something engineers generally care about but I had to put something)

Vorteile

Bandwidth's API provides for a great customer experience on our end.

Nachteile

When it comes to carrier registration (10DLC) Bandwidths service could be improved. Their team generally takes a while to debug or come up with an answer for something going wrong.

Vorteile

Porting dept. Super Team, thanks for the consistent top-notch help.

Nachteile

Porting - pain in the butt. Especially with the increase in SMS and overall call volume due to the recent world health issues and remote worker movement.

Vorteile

The vast majority of the BW team goes the extra mile for their customers.
The customer-facing portal is clean and easy to navigate.

Nachteile

A dedicated Account Manager would be nice to have... or should I say if we have one, we're not aware of it.

I dislike how in many of the ticket replies we receive BW culture (I'm assuming) directs their employees to say "Team, we're...". Sometimes, it's not clear if the "team" is referring to BW's internal team... or if they're referring to us as a team all together. I understand this is kind of like going to Arby's restaurant and them calling you by name... "Susan, your order is ready"... trying to make the customer feel warm and fuzzy. It doesn't always translate well. I know this seems minor, but, it's an observation.

Would be nice if BW would request approval for all port-aways... like your competitors do. This could head off some slams and porting errors. Seems like it should be pretty easy to do.

Vorteile

BW is very user friendly the Support response time is very efficient the staff are personable and knowledgeable

Nachteile

Only 3 things I can think of as Cons but are not deal breakers.. You can't submit a trouble ticket from your original sign in. You have to sign into the support portal instead of being able to submit a ticket durectly from the original dashboard & when setting up campaigns there is, BW doesn't give notice if a clients number becomes removed as when they may change carriers & there is mo way to sort or search for a client w/o having to scroll through all setups to find the Brand.

Vorteile

Rarely any service issues, especially for domestic calling. Pricing is good especially if you do a decent amount of volume.

Nachteile

Nothing really. Any issues we've had have been minor and support was good about addressing them quickly.

Vorteile

Hands on real time updates, ordering and processing. We have been using several Bandwidth products and services for several years now and our business success depends on their services.

Nachteile

Sometimes the portal is hard to navigate to find what you are looking for but that's probably because I don 't work in it every day like my team does. Occasionally need to call in and request some porting assistance with an order.

Vorteile

Other than how simple the software is to navigate, the best part about Bandwidth is their customer service. I can submit a ticket and more times than not there is a resolution within the hour. They are extremely prompt as well as informative in their responses, making them very easy to work with.

Nachteile

The only negative experience I have had with Bandwidth has actually been resolved. Ordering numbers used to not be straight forward. However, Bandwidth recently updated their system making it much easier to search for numbers specifically.

Vorteile

Ease of use, gave me the functionality I required to ensure that I could get my work done without having to ask the for assistance

Nachteile

I know that passwords need to be changed on a regular basis but not that regularly, sometimes I got lost looking for the information I needed, probably my fault

Vorteile

Their support is excellent and responds quickly and service disruptions are minimal if any at all. Our technical account manager is always reachable and works with our schedule so that we may minimize service disruptions for our end users. Their rates are very competitive and their LNP process is quick and painless for porting in TN's.

Nachteile

Their web portal will have odd issues every now and then where you are unable to perform certain tasks but it does not affect service and they are quick to remediate the issue.

Vorteile

We enjoy using Bandwidth's APIs and BXML systems - they give us great flexibility while still leveraging Bandwidth's first class telephony and network.

Nachteile

Bandwidth in general has good access to phone numbers from most areas of the US. I hope they expand their footprint Internationally in the future.

Vorteile

Customer support, ease of use, features, API, E911 service is highly granular for PSAP information, SMS support

Nachteile

T.38 fax support is spotty, apparently due to inconsistent implementation in Bandwidth's service vendor pool

Vorteile

The bandwidth API has been very reliable, fast performing, and has the features we need. In the rare cases I have needed support they have been very friendly and helpful. We have been able to build interactive texting features into our software using the platform which has been a competitive advantage for us.

Nachteile

I have a hard time picking a con but maybe the time it takes to port a number into the system but in fairness to bandwidth that's often times related to the carrier porting the number out.

Vorteile

Not only is the software extremely easy to use, the turn around time and control we have as the end user over porting is 10x better than other carriers. Below are some of the features I love.

1. Being able to manually port numbers in an out with complete control the entire time
2. Control carrier level forwarding
3. Create and manage my customers the way
4. Ability to port lines where none of the big players can

Not to mention the customer support team is fantastic. Always there to help and always on top of things.

Nachteile

Lack of International Connectivity is the only Con that i can think of, but after recent talks it appears this is in the works and will be coming soon.

Vorteile

* Bandwidth's quality of service is great! We've never had any issues.
* Their customer service is excellent.
* Bandwidth's system for the end user is easy to use; however, if you need help with learning,
Bandwidth offers great guides and videos.

Nachteile

I do wish the interface of the system was a little more updated, but it overall, it gets the job done!

Vorteile

The support people that backs up the software.

Nachteile

none so far - bandwidth team has been providing excellent service to our needs.

Vorteile

Aucun leur service ne nous a apporté aucune aide malgré leur obligation

Nachteile

Le support/service client qui ne comprends rien et ne peut résoudre les demandes

Vorteile

At the moment none, maybe that will change in the future.

Nachteile

Profound disappointment and frustration with Bandwidth's A2P SMS Program and Account Managers, which has been nothing short of a nightmare. In August 2022, we were excitedly enrolled in their A2P program, expecting a tailored service that would cater specifically to our needs. However, to this day we are being asked to fill out form after form, re-register. We have yet to send a single message in over a year since apparently being onboard into A2P SMS product.

Firstly, the lack of clarity and direction from Bandwidth is appalling. Despite our explicit request for a rollout in just one country, Bandwidth presented us with a plan for a global rollout in 120 countries. This not only demonstrates a lack of attention to our specific needs but also reflects poor communication and understanding on their part.

// Hidden Transaction Fees
The financial aspect of our experience has been equally frustrating. We recently discovered, much to our dismay, that we have been charged an additional 3% for having a card on file - a fact that was never communicated to us with a dedicated account manager, a single email nor listed on any of our invoices. This lack of transparency and proactiveness in billing practices is unacceptable and reflects poorly on Bandwidth's business ethics.

Moreover, the constant change in account managers has led to a chaotic and disjointed service experience. With three different account managers (ie [sensitive content hidden]
and now [sensitive content hidden]) in 12 months, continuity and understanding of our project suffered greatly. This resulted in mixed messaging, particularly concerning the advice to bulk buy 10-DLC numbers.

The cumulative effect of these issues has been a significant loss of trust in Bandwidth and a sense of shared revenue loss. The program, which was supposed to be a stepping stone to greater success, turned into a source of continuous frustration and disappointment.

In conclusion, our experience with Bandwidth has been extremely negative. The lack of focus on our specific needs, poor communication, hidden charges, and inconsistent account management have all contributed to a situation where our expectations have been thoroughly unmet. I'm compelled to share this experience openly as a caution to others who might consider engaging with Bandwidth for similar services.

We expected professionalism and efficiency but were met with a series of letdowns that have significantly impacted our business.

In Betracht gezogene Alternativen

Vorteile

Bandwidth provides us with the ability to provide our clients with a high level of call quality, consistently. We mainly use Bandwidth for routing calls once they leave the datacenter. The web GUI is fairly straightforward.

Nachteile

There have been a few repeat instances of call quality issues, but these kinds of problems have been rare and far between. At times, the site will throw an error during a routine task / order attempt, but then it will go through on the next attempt. Nothing that breaks the experience for us, but it happens often enough that it's worth mentioning.

Vorteile

I own an IT MSP and hosted PBX company. I've been using Bandwidth.com for about a year now, coming from VoIP Innovations and Telnyx. I signed a 2 year contract and overall I'm satisfied. The rates are very low, and the network is very reliable in my experience. Customer support is average. If you call in for support you won't get much help as you're usually directed to send in a support ticket via email or their website.

Nachteile

Lack of features. If you're only needing origination, termination and E911 then Bandwidth.com is perfect in that area. Coming from other carriers like VoIP Innovations and Telnyx, who offer many additional features that Bandwidth.com lacks.. Email to fax, and SMS to email to name a couple.. Bandwidth does offer SMS but you have use their API to implement it, so if you aren't a programmer, good luck. Due to the lack of features available, I still subscribe to a couple of other carriers for services that Bandwidth.com does not provide which is unfortunate.

Vorteile

It is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need.

Nachteile

Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date.

Vorteile

Bandwidth's services cover just about every telephony based need a customer could have, and are supported by a dedicated team of support staff.

Nachteile

The pricing of services could be more competitive.

Vorteile

Support is really great.

When porting on network they are fantastic

The provided API support is very powerful provided you know how to properly utilize it.

Really fast provisioning of new DID's, great searching abilities for finding new DID's.

While they don't advertise it they pass T38 signaling through their system without issue and without changing any headers.

Nachteile

Each part of the service is broken down into a separate login portal requiring the management of multiple logins for what should be 1 server.

When logging into any of the portals their website feels it needs to open a new tab with every step leaving the last page open..... "Tip no one wants this ever"

Searching DID's within your control is clunky and very slow due to the interface design. If you have to search and change the settings on multiple DID's it is very unintuitive and slow.

They do not support right-clicking and opening many elements in a new tab due to poor web coding.

If you know how to utilize their API you can work around a lot of their faults but if you are going to use their product as-is be aware it will take much longer to accomplish simple tasks like setting a line to call forward than it should.

Vorteile

Our delivery is very consistent and we hardly have issues with it. The support team and our account manager are also very easy to work with.

Nachteile

The dashboard has great reporting for SMS, however we're lacking in the Voice reporting. I would love to see a new system for the voice stats.

In Betracht gezogene Alternativen

Warum Bandwidth gewählt wurde

Gründe für den Wechsel zu Bandwidth

Vorteile

We use Bandwidth as a provider because they are cost effective. The product is good when it is working

Nachteile

Toll Free Verifcation process is less than adequate. Waiting 23 days to get verified when they say 5 days is the norm. Getting a response or update is also lacking. It would be helpful if your group was pro-active in letting customers know about delays. We have to continually ask.
Also - for some of our customers, Bandwidth will randomly not deliver messages. This is a major pain point with our customers.

Vorteile

I like that you can request changes by adding notes to the existing port order or you can call into Bandwidth porting team and they can update the port request for you.

Nachteile

Although I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.

Vorteile

Perfect company, incredible customer service and competitive pricing.

Nachteile

Nothing so far. Bandwidth covers all our needs.

Vorteile

The ability to manage all of carrier specific assets from a single portal. Ability to reconcile numbers, records and service offering makes Bandwidth one of the best in its class

Nachteile

I would like to see more ability to trap the calls as and when the happen and driven from the portal for any particular number. Debugging wise this will avoid a support round trip.

Vorteile

Has great customer services.
It's UI and API are very user friendly and intuitive.
Has very amazing features that makes it easier to work with it.
Very cost friendly.
Also communication has always been great while working with it.

Nachteile

I haven't come across any major flaws while using this great platform,I therefore have nothing that I dislike towards it.

Vorteile

The best thing is how quickly the turn around time is for the number ordering and updating

Nachteile

The spreadsheets for emergency Services and the lack of help when asking questions to support

Vorteile

Bandwidth's platform is well-regarded by developers, who appreciate its scalability, reliability, and ease of use. provides comprehensive documentation and resources to help developers get started with their platform and make the most of their services.

Nachteile

The port tool does not provide information about the carrier of a number if it is not portable.

Vorteile

-Great customer service!
-Easy to understand
-Portal is user friendly
-Easy to Submit Ports and order New Numbers

Nachteile

- Unable to edit comments or delete attachments in orders
-Availability of numbers in some rate centers slim or none available.

Vorteile

Incredible UI that's easy to use and navigate, from provisioning, to porting, to reporting and seeing the status of all active (and aging) numbers along with features. Out of all the carriers we use, this is the benchmark for excellence.

Nachteile

Not much, everything is easily accessible from the start. The only thing I would like is a better way to handle certain tasks en masse, but their customer service is great and can handle any request.

Vorteile

The customer service team are very friendly and professional. Dealing with Bandwidth is a breeze and that makes my life easier.

Nachteile

Response to critical issues is sometimes lacking which delays our ability to service our customers. Overall, great service and experience!!

Vorteile

The portal! It's so user friendly and has a really nice design to make finding things easy.

Nachteile

The updates provided in a port request. They seem to just run on and on. There has to be a better way to provide us updates.

Vorteile

They do a great job with responding to tickets and providing support.

Ports through bandwidth easier than other providers by far, which I really appreciate. Support team for porting is good as well.

Nachteile

I have to use 3 portals to manage Bandwidth, the main portal for hosting; a seperate portal for tickets; and a 3rd portal for e911. I don't mind that their are 3 seperate portals, it just managing login and for 3 accounts is annoying, especially when they have separate parameters.

Ideally I would like to be able to login once and also get from one portal to another through links. Even just providing links for the other portals on each of the portals would probably be helpful.

Vorteile

I like the feature ability on individual numbers, I also like the number porting and the ability to go back and retrieve old records. I particularly like the way we are able to set up our sub-accounts with the appropriate locations, and the ease of access to locate numbers associated with each location.

Nachteile

That I have 4 login locations. Also, when removing numbers from a location, I have found that I can only remove/disconnect 1 number at a time.

Vorteile

The Bandwidth team is very professional. They are easy to get to and respond quickly.

The customer service is very high quality.

There setup is mature and works with very high reliability. If there is any outage, status is provided at regular intervals.

Nachteile

There are a couple of missing features for our use-case: within US and Canada the service is great, however, the international calling rates (last time I checked, which was over a year ago) need to be lowered. Also, for post-paid accounts, the short-code SMS rates are much higher than regular SMS rates (which might be true for other vendors also) so it will be good to provide some mechanism to turn short-code SMS feature off for an account or phone number.

Vorteile

Bandwidth's system is simple to use and order numbers from. Their support team is exceptional and very quick to reply with personalize answers that resolve our questions and issues. They do a solid job notifying us of changes, even if they're changes being made by others such as phone carriers.

Nachteile

We aren't always able to purchase the numbers we want, which is due to their somewhat limited inventory. This isn't too widespread an issue, but numbers in certain areas can be challenging and even impossible to get.

Vorteile

The database is real time. When requesting products most of the time you get an immediate response. Also the functionality is very easy to learn and train on. Set up under administration is also very easy and the turn around time for new colleagues to use the sight is same day.

Nachteile

Multiple logins for databases. One for ordering, one for trouble tickets, one for 911. It would be nice if they were all merged under one site. Also if the order could fall out to a rep when notes are applied that would be great. Typically there are instructions needed for the team when submitting a port. Those notes aren't viewed if the orders flow through BW automation.

Vorteile

Great customer service and ease of use. Very responsive on all issues. Order submission and tracking is simple

Nachteile

911 is a separate module and requires you to add the numbers a second time. Cannot get CSR data readily.