Bitrix24

Vorteile

Flexible Handhabung, Preis/Leistungsverhältnis verspricht viel.
Der online-Support reagiert sehr schnell.

Nachteile

Die CRM-Funktionalitäten sind abgrotten schlecht. Mit Einbindung der Email-Konten unzählige, Dupletten und neue Leads, die sich laut Support nicht abstellen lassen. Keine Weiterentwickung im Bereich Segmente für Kampagnen im Marketing. Keine übergreifende Filterung von Unternehmen dann Kontakte.

Bitrix ist im Bereich Marketing und Vertriebs-CRM sehr schlecht aufgestellt und fehlerbehaftet.

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Vorteile

Bitrix24 ist sehr flexibel anpassbar an alle Erfordernisse.

Nachteile

Die Rechteeinstellungen der Benutzer ist sehr umständlich.

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Vorteile

Die Flexibilität und die Automatisierung

Nachteile

Das eine vorbereitete Mail nicht gespeichert wird, wenn versehentlich das Eingabefeld verlassen wird.

Vorteile

Am besten fand ich die direkte und schnelle Möglichkeit, mit dem Team in Kontakt zu kommen. Über die Chatfunktion und einen Überblick auf der rechten Seite kann man seine Kollegen schnell finden und anschreiben, telefonieren oder mit ihnen einen Videocall durchführen. So sind dringende Sachen schnell geklärt. Fast wie im Büro vor Ort. Als virtuelle Variante definitiv zu empfehlen. Was mir noch gut gefallen hat, war die Erstellung der Aufgaben. Es ging nichts mehr unter. Die Aufgaben kann man sogar in Teilaufgaben einteilen. Das ist ein großer Vorteil bei der Zielerreichung.

Nachteile

Per App kann man sich auch Sprachnachrichten schicken. Leider nicht über die PC-Version. Das fehlt definitiv, wenn man weder telefonieren noch tippen möchte. Ich wünsche mir zudem eine Möglichkeit, für Kollegen einen Abwesenheitstext sichtbar unter meinem Bild anzuzeigen oder eine Pushnachricht. Es kam häufig vor, dass ich als beschäftigt oder abwesend angezeigt wurde, es aber niemand wahrgenommen hat. Diese Funktion würde ich mir etwas präsenter wünschen.

Vorteile

Übersichtliche Darstellung und einfache Handhabung mit veilen Möglichkeiten zur Team Steuerung.

Nachteile

Im Feed einige kleine Bugs bei der Erstellung von Feeds per Copy and Paste.

Vorteile

Das einfache Zeiterfassen und Task Management.

Nachteile

Nach Zeitumstellung die verschobenen Zeiteinträge.

Vorteile

Zugriff für mehrere Nutzer ist relativ einfach und gut zu handeln.

Nachteile

Zeitliche Anordnung verschiedener Aufgaben ist relativ unübersichtlich und schwer zu überblicken.

Vorteile

Best part of Bitrix24 that I love is it combines all resources I require in one CRM.

Nachteile

Bitrix24 is quite hard to use at the start and learning curve is so long.

Vorteile

The customization of things, being able to make it what I needed for my company.

Nachteile

Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use.

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Vorteile

The design was very colorful and pleasing.

Nachteile

Navigation and use was awkward and time consuming.

Vorteile

You can manage tasks, chat with your team, and even handle customer relationships all in one place. It’s super convenient and keeps everything organized without needing a bunch of different apps.

Nachteile

What I liked least about Bitrix24 is that it can feel a bit overwhelming at first because there are so many features. The interface isn’t always the easiest to use, and it can take some time to figure everything out.

Vorteile

Bitrix24 is an all-inclusive workspace software. Most interesting feature for me is CRM

Nachteile

nothing to dislike about bitrix.24 it surpasses all other related software

Vorteile

It was the most popular in Easter Europe solution for decade. Widely used in India and some asian countries. Bitrix24 is CRM system designed for integration with native 1C Enterprise/Sales solution. It have integrated HR module, that makes is capable to be standalone solution for marketing team. Has integrated task tracking and project management tools as well has integrated time tracker. It has build in secure disk space to share files and data.

Nachteile

It is heavy weight and can slow down at deskt top use but awesomely fast on mobile. It has build in time tracker but no attendance controls. Focused mostly on 1C Enterprise integration for Customer module. Lot of manual iterations and need more automation for more leads loaded customers flow.

Vorteile

Bitrix24 is the most convenient project management and team collaboration platform.

Nachteile

Bitrix24 can have a more cost effective pricing plan for large teams.

Vorteile

I liked The most liked feature is bitrix24 all in one approach.its providing a wide range of tools within a single platform .bitrix24 is convenient,easy & simple output for all type of businessess. bitrix24 can be accessed from any device through internet

Nachteile

Bitrix24 have full of advanced features.so if you have less knowledge then you have to learn

Vorteile

Cheap, costumizable, always update and affordable

Nachteile

Slow, bad support service, limited report dashboard

Vorteile

It's a very good task management, team communication and project tracking tool. It offers a lot of good features like chats & video calls, meetings, calendar, time tracking, task reminders, document sharing etc.

Nachteile

It has a complex user interface that for a newbie is difficult to understand. It is a costly program with limited customization options.

Vorteile

This is an all-in-one platform that has all the features and tools that I really need to do my business. It is amazing because it has AI-assistant which makes work more simple. Am able to have video conferences with my colleagues to communicate on sustain things at ease. This platform is always helpful to me.

Nachteile

Bitrix24 is fine by me and has no issues.

Vorteile

I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting . and it is easy to use .

Nachteile

Limited time for free version of bitrix 24

Vorteile

Customisable, relatively easily with support from notes and bitrix chat support.

Nachteile

Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand.

Vorteile

I use Bitrix24 on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place.

Nachteile

I have never come across even a slight bug on Bitrix24 even though I am a new user.

Vorteile

Bitrix24 is one of the best telemarketing tools that I've used so far, despite a few drawbacks, I still recommend its services for the following reasons:
-It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are ideal for streamlining workflows and enhancing productivity all in one place.
-It endorses team collaboration and improves teamwork.
-It's cost-effective and I find it to be far way more affordable than some competitors
- It provides a great customer support. Bitix24 has dedicated support teams spread out across various countries including my country- a great way to serve customers.

Nachteile

Negative remarks with Bitrix24 are :
-Call volume is limited. There are limitations in the number of concurrent calls that can be handled which tremendously affects operations that require high-volume calls. For instance, we are used to making at least 700 phone calls daily.
-There is limited customization
-Call quality and reliability are highly affected by unstable internet connection, an issue we face in our country. Sometimes you're on the phone with a client and suddenly, you'll lose them due to network instability -It's mainly because of this factor that we had to switch to a different service provider.

Vorteile

Bitrix seemed to me to be a platform with a lot of functionalities that I did not use, but that, if they were used, I consider that it would provide fantastic utilities for that team. As for the messaging and notifications functionality, I found it very good and perhaps “traditional”, but effective.

Nachteile

What I have to say is that the platform has many functionalities that perhaps are not taken advantage of because everything is quite messy and even chaotic due to the amount of elements on the screen that are seen, this should be improved.

Vorteile

Really good support and high quality CRM with many advanced options

Nachteile

Took time to learn but it is worthy, It makes me work of 3 people

Vorteile

Many functions, acts a global enterprise solution.

Nachteile

Some features and functions are not elaborated and thought well.

Vorteile

It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration.

Nachteile

Not sure of any downside because it makes for seamless collaboration with my team mates. And it's free!

Vorteile

Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their employees. It is user friendly and very easy to submit time sheets.

Nachteile

Bitrix24 can be a little confusing to work for the first time but once you get the hang of it, there is no trouble.

Vorteile

We always get an upper hand when using Bitrix24 to manage our projects as it brings us all together under the same roof and allows us to work in unison and collaborate effectively. It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know. Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done and what's pending.

Nachteile

Bitrix24 has a been straightforward to use product and having not experienced a single issue, i can say it has been giving me a perfect experience.

Vorteile

Bitrix24 has been a good and reliable solution to us and thats why we constantly use it to collaborate during our works mostly in projects. The support we get is exceptional and the team is very dedicated to ensure we solve our issues as quickly as possible. Communicating during projects is easy thanks to the video calls, online meetings and the instant messaging functions. We have also seen Bitrix24 keeping our files very safe.

Nachteile

Bitrix24 is not very user-friendly to use and for us, we needed some training in the initial stages so as to learn how we can make the best use of its features.

Vorteile

It combines CRM, file sharing, time tracking, task and project management tools in one central repository.

Nachteile

I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues.

Vorteile

At 1st glance it looks great, like their platform can do anything your businesses needed but it is false adervisting.

Nachteile

They do not actually manage their own business or customers, Instead, they pass you off to shady channel partners from all over the wold who lie and cheat to take your money. When you complain, they say (we have a no refund policy)

Vorteile

At first glance- Bitrix24 looks fresh, smart, and inviting. The pricing was reasonable.

Nachteile

After starting using it I realized it was not as smooth as I thought. Many back-office issues, settings are sometimes a mess and pricing went up after a year. I also had privacy concerns.

Vorteile

Unique multi-purposed UFI design for mega and encrypt project and tasks management and UC, UCaaS and BIM services under one umbrella.

Nachteile

I'm much OK with all modules it has, nothing to air for now.

Vorteile

es bastante útil para la productividad de las compañias. Junta muchas soluciones que se integran entre todas muy bien y permiten automatizarse, lo cual hace el trabajo del equipo mucho mas facil, asi como el seguimiento a las negociaciones/tiquets de soporte de los clientes

Nachteile

Por ahora nada.. todo lo he podido resolver con la documentación o el acompañamiento de los asesores de soporte

Vorteile

Ferramentas de tarefas, CRM, Telefonia, Criação de Sites.

Nachteile

Dificuldade com mensagens, grande dificuldade de implementação, compreensão e funcionamento do consentimento de e-mail marketing. Fomos muito prejudicados pois na implementação ninguém nos ajudou com isso e também não é tão fácil assim de configurar uma maneira de identificar os cadastros que permitiram ou não o consentimento. Isso foi muito traumático, ficamos praticamente 1 ano sem poder mandar e-mails.

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Vorteile

La automatización inteligente de procesos permite dar un orden a todas las actividades empresariales.
Aplicando las reglas de automatización en cada uno de los embudos ayuda mucho a que se tendga un control y seguimiento de cada uno.
En mi empresa se ha usado mucho la base de conocimientos para que el personal esté entrenado en el uso de la aplicaicón y esto ha ayudado a que la curva de aprendizaje sea más rápida.
La consolidación de redes sociales en canales abiertos es fantástico y permite una gran forma de aprendizaje.

Nachteile

Que en la telefonía no existen números disponibles para Ecuador y si bien se pueden usar otros números de otros países, esto no suele dar la confianza suficiente a los clientes para poder responder llamadas. Luego se que existen otras formas de implementación de telefonía pero aun se ha hecho dificil omplementar.
Quizá por se una mejora nueva, se requiere de una carga inicial del inventario a través de un tercer software, creo que eso se mejorará con el tiempo

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Vorteile

A interface da plataforma e muito linda o site inteiro e lindo e agradável isso e fato!
O que mais me encantou foi o fato de tudo ser editável e ajustável, isso favorece as empresas adequarem a ferramenta de acordo com suas necessidades.
Hoje trabalho na área da advocacia, e foi incrível o quando a ferramenta se adequou as minhas necessidades e as necessidades empresarial.
ja usei o bitrix24 em outro negocio que possuo, e incrível como se encaixa perfeitamente a diversos tipos de negócios.

Nachteile

O plano do Bitrix24 e muito caro, o que torna inviável para minha contabilidade.
E claro que um serviço como Bitrix24 oferece, merece o preço que e cobrado, pois e excelente em termos de qualidade e de suporte.
Como a minha empresa e de pequeno porte ainda há recursos para migrar para o plano pago ainda, e tendo como principal fator e que os recursos gratuito ja oferecem tudo que preciso para gerenciar as demandas da empresa.

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Vorteile

da evolução, sou usuario desde 2018 e de lá para cá houveram várias inovações interessantes

Nachteile

existem algumas configurações, principalmente em tarefas e projetos, que eram muito boas, mas foram retiradas, mesmo solicitando o retorno sou ignorado

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Vorteile

Tiene muchos beneficios, en desventaja puse cositas que me han pasado

Nachteile

Que el primer plan pago tiene muy pocos usuarios y para empresas pequeñas para nosotros es muy complicado adquirir un plan mas costoso.

Que no hayan grupos de trabajo.

Que no se pueda facturar servicios aparte

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Vorteile

I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated.
Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features.
Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it.

Nachteile

As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn.

Vorteile

O Tadashi é legal, sempre que precisei ele foi bem solicito mas o problema é que para coisas mais complicadas precisamos pagar e até oq era pra ser fácil virá difícil nessa ferramenta.

Nachteile

O kanban de tarefas é interessante mas não possui uma priorização, se a tarefa é urgente ela não fica no topo da coluna.

Qualquer coisa extra que vc precise de ajuda do suporte você terá que pagar, e o design da ferramenta é muito ruim e pouco user friendly com várias funções escondidas, fora o curso deles que promete ensinar mas não auxilia nada de forma profunda.

Vorteile

De forma gratuita te entrega herramientas de gestión que en otros software de gestión web te cobran.

Nachteile

La app móvil no es tan intuitiva y dinámica como su versión web. Ahí faltan mejoras.

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Vorteile

Es un sistema totalmente integrado con todo lo que necesito para gestionar mi negocio. La integración con otros sistemas que utilizo también es sencilla.

Nachteile

Hay margen de mejora para Bitrix para cerrar las características de «última milla». Algunas características parecen estar separadas del sistema. OpenSlot es un gran sustituto de Calendlly, pero no me da el correo electrónico del tercero que programa una reunión conmigo, por ejemplo.

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Vorteile

Flexibility, adaptability, it has a lot of tools and a strong api directory.

Nachteile

It does not have multiple steps automated campaigns.

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Vorteile

Open Channels and messaging integrations with mostly all social media platforms and the website builder.

Nachteile

I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable to my business operations. I hope that we can be allowed to tailor fit our plans so I can only select the features that I need and what I really use. I feel like I am wasting the value of money I pay because there are lots of features that I really don't need and don't want to use. I also hope that the Forms can be as diverse and customizable just like CognitoForms which is what I use for customer orders, I can't use the Bitrix24 Forms because it doesn't have the kind of flexibility of CognitoForms. CognitoForms is far more superior in this area.

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Vorteile

Bitrix24 has a wide array of features which allows me to save time since I do not need to keep integrating with external apps.
Instant messaging and live chat are the key features which I like using.

Nachteile

Bitrix24 has nothing that I dislike since it facilitates all the capabilities that I need.

Vorteile

Gosto especialmente das tarefas e projetos.

Nachteile

Assinei um plano e aos poucos foram retirados recursos que estavam previstos para o mesmo. Com isso forçam a migrar para um outro plano que custe mais caro.

Fosse apenas isso, poderiam ter proposto um ajuste de preço e estaria tudo bem.

Feito da forma que fizeram, quebrou a minha confiança. Como posso ter certeza de que o padrão não se repetirá e num futuro próximo o novo plano contratado será também "enxugado" me forçando a migrar novamente?

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Vorteile

It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit.

Nachteile

it is a bit expensive compare to other CRMs.

Vorteile

I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned.

Nachteile

It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.

Vorteile

Tiene muchas funcionalidades útiles en diferentes áreas, es muy amplio y facilita el trabajo colaborativo.

Nachteile

Han incrementado precios de manera abusiva, han quitado opciones de manera unilateral incluso en los planes mas caros, prometen una cosa al principio y todo puede cambiar si así les parece. Tienen un contrato abusivo y poco fiable para el cliente y ellos tienen toda tu información prácticamente secuestrada sin opción a llevártela a otro lado o si quiera a respaldara de manera frecuente