Egencia

Vorteile

1. Control your travel management with a single platform
2. You can create approval level, hold your booking and book even for 24hrs without any charges
3. Flight, hotel and car rental management for your company without multiple accounts
4. create your itinerary one by one or a single itinerary
5. Get all the report or one by one the way you want
6. A single payment options or you can customise your payemnt method if you want.

Nachteile

1. If your corporate card is out to limit, they will hold your booking and no exemption
2. Sometimes some flights are not showing in this platform
3. Hotel prices are showing little higher than regular price sometimes
4. Extra charges if you take assistance from customer service agent. that's wired
5. Sometimes, you have to go through their customer service agent to cancel/rebooking your arrangements.
6. During rush our, its very dificult to reach their customer service agent.

Vorteile

Egencia has a plethora of features for our team regarding business travel, but my personal favorite are the savings we have access to when booking. Flights have not been the cheapest this year, but with Egencia, we're able to book group business travel efficiently with great deals.

Nachteile

Oddly, our team has experienced some bugs with the app, which one would think would be seamless, as the app is used the most while traveling.

Vorteile

Easy to learn and use and great for the masses.

Nachteile

Not catered to high volume or executive travel.

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Gründe für den Wechsel zu Egencia

Vorteile

That all of my trip details were in one place and my rewards systems could be used.

Nachteile

It was not intuitive booking hotels within your company's policies. I booked the wrong room type multiple times and it was very frustrating.

Vorteile

The portal is easy to use, reporting is straightforward and it has good uptake among our users

Nachteile

We are currently being aggressively moved off of our credit facility. We broadly support Egencia's move in this direction but strongly object to the way it is being carried out - i.e. without much warning such that it interrupts critical business processes

Vorteile

Able to see overview of full trip and in the app

Nachteile

Customer service, competency of people , waiting times

Vorteile

the desktop site has intuitive abilities & links receipts for you; it works just fine.

Nachteile

In today's day & age, you need an app that is easy to use, fast & has all of the functions the desktop site has. This does not.

Vorteile

ease of use of the searching page + negotiated prices with hotel

Nachteile

not enough indications on the payment + missing a page for group reservation

Vorteile

Hotels, Cars, Air all in one place. Easy to identify what falls in or out of my company's travel policies as I am booking.

All online. Don't need to call and talk to anyone.

Nachteile

The only consistent thing about Egencia is how slow it is. It constantly crashes or tells me it's run into an error. Searches can take forever to complete, with no guarantee that it'll succeed. One time it took me literally over two hours to just book a hotel for a last minute work trip. It's a disaster.

Vorteile

Ease of use and friendliness and helpfulness of staff

Nachteile

Too many scheduling conflicts or booking conflicts

Vorteile

The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options.
As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency.
Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors.
We have been very pleased with the Egencia platform and the professional account reps and travel agents.

Nachteile

When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences.

Vorteile

Egencia is a fantastic service. The tool itself really separates itself from other services in two ways. First, the tool is tightly interconnected with other tools/providers. The intergration with Outlook is seamless and the flow of information into reporting and expense tools makes that process very easy. Second, Egencia has world class customer service, in a situation where you need to have an issue resolved, their agents take ownership and quickly resolve the issues on your behalf.

Nachteile

The tool shines in the desktop environment but is somewhat limited through mobile. Improvements in that functionality would go along way.

Vorteile

I like how user friendly the software is. I don't get confused about where I'm going for each trip, since it's laid out so well.

Nachteile

The UI could use some updating. It looks a little old. Other than that, nothing!

Vorteile

Easy to see flights options when booking.

Nachteile

Difficult to track expenses and see what has already been submitted.

Vorteile

The great thing about Egencia is it allows me to set up guidelines for groups of employees, allowing them to book their own travel. It saves me so much time personally, by not having to speak to the employees that are traveling out of state with all of the specifics regarding flights and hotels. Just going back and forth alone trying to book a flight--- is worth it. Especially if there are flight issues, it's nice that the employee can call Egencia directly and get things resolved.

Nachteile

The reporting has changed a bit within the past year. It would be much easier if I could see ALL flights that are booked instead of having to search for something specific like South West or other airlines that may not automatically come up. A transaction code might be easier so I could better track when charges are applied. (this comes into play with hotels)

Vorteile

I love that I can quickly book travel for work and everything is automatically expensed to the company. It is so great that I don't have to book on my own then create a reimbursement then get it approved through multiple managers and then get my money back at some point in the future.

Nachteile

I cant say that there is anything I like least. If anything it does take a little to get acquainted to it, but nothing incredibly difficult.

Vorteile

*Egencia is very easy to use from a user interface perspective.
*Egencia is available on desktop and mobile application.

Nachteile

*Egencia is the WORST business travel booking system on the market.
*Egencia has helped me and my team lose business deals because we relied on Egencia broken logistics and code to flat out miss flights, screw up car rentals and book hotels that were at capacity.

Vorteile

NOthing. It is cheap so therefore you get what you pay for.

Nachteile

This is one of the worst companies I have worked with, online and through customer service. There is constantly a glitch in their system and therefore the customer support team only respond with "its a glitch, try it again". Nothing is consistent. Sometimes​ flights book automatically, other times they don't and then someone needs to go back and book it but if you are not quick enough then that flight is gone. It is not streamlined​. The pages that you use to books cars, hotels, planes could be simplified and much quicker/easier.

Vorteile

Hmm, really difficult to say as it is not a convenient solution in any way. I suppose I LIKED, (past tense) that they could work with southwest but that has since come and gone.

Nachteile

Primarily the customer service. Most recently, I had called in to change a reservation and was routed to someone who didn't speak english and cancelled the wrong reservation. After there "investigation" it was all via email with no option to speak with a manager regarding my concern. I wouldn't subject your employees to potentially losing money over poor service, an inflexible platform, not to mention they nickel and dime you for every reservation. I am constantly seeing charges come through my T&E system for charges that I can't explain when submitting reports. I have wasted numerous hours of my work day fighting with this company for the past year. Do yourself a favor and look at different options.

Vorteile

I can count on it to work and find good options. Got stuck in Minneapolis late at night where hotels were full, got great help from Egencia emergency support.

Nachteile

I would say it works as expected. No major cons for me.

Vorteile

I love how easy and seamless it is to book multiple travel options, such as car, hotel, and flight. Also how easy it is to manage reservations and compare prices!

Nachteile

very busy look interface. something a little more user friendly and simply would be great!

Vorteile

Egencia is a straightforward product that I found to be intuitive and simple to navigate.

Nachteile

It seems like some flight options that are available through the "open market" aren't accessible via Egencia, and I'm not sure why. otherwise, it's great.

Vorteile

There are several things that I like about Egencia, but the mobile app really sells it for me. Egencia's mobile app gets updates about flight changes before United's mobile app does. The first time this happened, I saw the updated terminal in Egencia, but the United app still showed my original terminal, so I that is where I went.....Lo and behold when I got there, the agent was just getting on the speaker to announce the terminal change. Ever since then, I use Egencia 100% for everything while on a business trip.

Nachteile

There are times when Egencia does not show all of the available flights, and you have to call customer service. Customer service is excellent, and has always resolved my issues but they charge to do this.

Vorteile

Egencia is a breeze to use - even with traveling a few times a week, submitting expenses takes minutes. Very simple to fit into an already busy day.

Nachteile

None that I can think of right now. Very simple.

Vorteile

It consolidates all of the flights available into one view that I can filter down into specific requirements I have (time/day/cost/ect)

Nachteile

The software doesnt appear to add much beyond something like Google Flights which is a free service. It can also complicate the booking process because you are booking through a tool that also then books through the normal airline.

Vorteile

Egencia has a good customer support base.

Nachteile

Egencia is not the most user friendly. It is difficult to use at the beginning until you use it a few times.

Vorteile

I've used Egencia at a few different employers and it has always made planning business travel easy. Navigation through the site for booking is easy and the presentation is clear to understand. I have never had issues with finding and planning trips.

Nachteile

The one thing that I think could be improved upon is the mobile app. It does lack some of the features and control that you get with the desktop site.

Vorteile

it is a centralized system for all booking needs and has all information in once place that is easily accessed and used

Nachteile

the prices on offer are typically not the best or cheapest price and travel changes and or updates seem to have too many steps to need to be taken to complete

Vorteile

It is easy to use. It has reporting function.

Nachteile

It can add more features like more complex reporting to increase usability.

Vorteile

I think this is a pretty easy to use utility for business travel booking.

Nachteile

I wish the interface was bit different or updated more regularly.

Vorteile

I like how everything that I need to setup a trip is all in one place. It is very convenient to have everything under one application. I am then able to make changes to the trip and view itineraries together on one application. This is an incredibly helpful tool for planning a business trip.

Nachteile

Nothing comes to mind that I would want to change about this software.

Vorteile

I like that you can store travel document and payment information to make repeat bookings easy. You can also organize employees into different travel groups to increase controls.

Nachteile

They claim to get deep travel discounts but their rates don’t seem to be much better than publicly available sites.

Vorteile

My organisation uses Egencia for hotel and travel booking. I found good choices of hotels in my chosen destination.

Nachteile

I was disappointed with the customer support. I had to call n number of times to the customer care to reschedule my flight booking. Also it would be better if we do not have to take approvals from multiple managers.

Vorteile

I really like the ease of using Egencia. I book flights for myself as well as other co-workers several times a year. You get a list of several flights with different airlines and you're able to make your selection with the time of day you want to travel. It's easy selecting your seat too. You can book your return flight with ease also.

Nachteile

I haven't found anything that I didn't like about Egencia and I've been using it for years.

Vorteile

Egencia generally is easy to use, helps me parse through lots of travel options quickly, and has solid support (note exception below)

Nachteile

I don't like how it is difficult to book round-trip flights with different outbound and inbound carriers; there are also some challenges I've had with their support team around late rescheduling of flights.

Vorteile

Very good proposals for the scheduling of my travel by plane. possibility to book the hotel, and rent a car in the same time. The prices are OK.

Nachteile

A bit long to obtain the invoice by e-mail, but i got it quickly with a call to the custumor center.

Vorteile

Engencia’s biggest pro is how it sorts the price range in accordance with your company’s business policy. It allows me to easily determine what flight, hotel, or car is the best options.

Nachteile

Not really a con, but sometime there are too many travel options provided. I struggle sometimes going to through every flight option. I always find myself using the sort function.

Vorteile

Fairly easy to use and required user profile set-up. It allowed searching for travel arrangements with the company parameters/business rules pre-set.

Nachteile

It allowed you to see other flights that did not fit your business rules which felt like a tease. That meant layovers/connecting flights were often cheapest and there was no way to override and book a flight costing higher over the minimum priced flight. This did not allow any flexibility for scheduling requirements when traveling. The travel time windows were also very broad.

Vorteile

Ease of use
Live agent customer support
Mobile app access

Nachteile

Cost associated for live agent that is not highly publicized

Vorteile

Dummy proven, easy to use without steep learning curve. Similar interface as their commercial portal Expedia

Nachteile

hotel and air fare at one glance. fit to SME whom just need simple approval on flight and hotel.

Vorteile

The site is easy to use but what really set this company apart was their customer service. I have called in numerous times in a complete panic and was always pleased with the service I received and the positive attitude the agent always had.

Nachteile

Sometimes I cannot get the same flights that are available through the airline so after time searching I will have to go to the airline direct but it is rare.

Vorteile

The customer service is awesome and easy to get in touch with in the case of fight cancellation! Easy UI to navigate - very straight forward.

Nachteile

Nothing to complain about! It's been great at both companies I've worked at.

Vorteile

Easy to find flight options and put together a full itinerary

Nachteile

No way to ensure lowest price (like when viewing flights on an incognito window)

Vorteile

Bookings are made simple and the option to show your organisations preferred hotels is useful when sifting through hundreds of options.

Nachteile

Payment options can be a little unclear - had to pay myself for what I thought was a company booked reservation (and reclaim later)

Vorteile

Ease of use. It's search fields are comprehensive and easy to understand. It is intuitive to navigate which assists those who may not be so tech savvy. The reporting dashboard is so awesome. It has comprehensive data which is so easy to manipulate.

Nachteile

What I like least is the flight itineraries often get stuck in spam. For companies who have very secure and heavy spam filters this can be an issue. Not much else to complain about.

Vorteile

Very easy to book business travel as my work email was linked to the company's account. Therefore I could purchase travel without the hassle of having to expense it later on.

Nachteile

Occasionally the website was a bit too cluttered and not easy on the eyes to see where I needed to input relevant information to complete my travel purchase.

Vorteile

Search, make a your choice reservation, pay and receiving the confirmation very easy/fast way - Easy to use.

Nachteile

I had a problem once (my fly was cancelled because the hurricane) but the system could not give me the option to remark the fly without fee. So I had to make a call.

Vorteile

How easy and intuitive it is to use to book travel.

Nachteile

A couple times it said it couldn't book my travel at this time and stalled out, but it apparently did go through. Seems like a glitch.

Vorteile

I didn’t like it at all. No pros to list.

Nachteile

It was more expensive than a direct booking, deprived of my points for the stay at a hotel, and had a cancellation fee.

Vorteile

One stop shop for securing hotel, flight, and transportation if you like. Very happy with the ease of use. Mobile application is great.

Nachteile

When there is an event special rate it is difficult to schedule with Egencia. I had to schedule via a rep which would charge the company an additional fee.