Upvio

Vorteile

We use Cogsworth for scheduling patients and have integrated it into our patient booking. Cogsworth supports a number of teleconferencing solutions for virtual appointments and allows for customization of just about every single thing the customer will ever see from you. I absolutely love the instant SMS texts when a new appointment comes in. [SENSITIVE CONTENT HIDDEN] of the company, is probably hands-down the nicest and most personable customer service representative I've engaged with. Whenever we needed some new feature he had his development team crank it out in literally days. That kind of flexibility should cost thousands of dollars but is something the Cogsworth team does to always constantly be improving their product. The developers are super fast to help customers out as well and I never once felt like we weren't an important customer. The software is easy to run for multiple businesses and is easy to engage with for Staff members. Cogsworth is that one software that really captures just about everything you would need in a scheduler in one product. They just added a brand new feature to put customers on the calendar that haven't completely finished payment, which is absolutely brilliant as sometimes customers will abandon the process when it comes time to pay and may need some additional convincing to complete their appointment.

Nachteile

It is clear that their software is growing at a fast pace and they have added tons of great features to Cogsworth even over the short time we've been with them. Picking negatives is tough, but if it's something I had to say I liked least I would say that they could probably take a step back and look at all of their features that they've put together and reorganize the menus a bit to align with their current product offering better. At the end of the day I'd rather have the features than not, so this is nit-picking. They offer both Stripe and Paypal payments, but I would also like to see one more payment method like Square (as Square is HIPAA-compliant).

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Upvio

Vorteile

I absolutely love Cogsworth- I tried Calendly before and hated it. The pricing is similar, but I find the UI so much more intuitive than Calendly's. I especially like the "generate email signature" feature. It has saved ua a lot of money, because we originally wanted to hire someone to do signatures for us.

Nachteile

Some integrations aren't as flawless as google cal or zoom- especially ms teams (which we tried before zoom; but this might as well be ms teams, not cogsworth), but we found a way it works for us.

In Betracht gezogene Alternativen

Warum Upvio gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Upvio

Vorteile

My customers found the booking system useful.

Nachteile

Poor support, complex setup, and calendar integrations. Very expensive add-on services. Poor training materials and uses. Very unprofessional staff to connect with.

In Betracht gezogene Alternativen

Warum Upvio gewählt wurde

Gründe für den Wechsel zu Upvio

Vorteile

Cogsworth is feature-pack and so intuitive to use. Some of the features include multiple services, calendar integration, payment, buffer times, ability to select different types of meeting locations (physical location, online, etc), group bookings and the list goes on! In addition, I love how intuitive the tool is! It's easy to get setup and running FAST!

Nachteile

Honestly, there's really nothing I don't like about the software! The founder is open to suggestions and feedback and has implemented a lot of things based on feedback!

Vorteile

Agile team making continual improvements to the service. Easy to implement and learn. Company does an awesome job listening to its customers. End user experience of booking an appt.

Nachteile

We found a few bugs, but were thrilled to see all of them fixed within a couple days of reporting them.

Vorteile

I like it’s simplicity in booking appointments.
Customer support is available 24/7.

Nachteile

At this stage i can not say anything that I dislike.

Vorteile

1. No credit card required when signing up
Lots of times I didn’t sign up for a tool or a service as they required a credit card and after the trial, took money from my card without any notification.

2. It is very easy to set up
3. You can schedule multiple events
4. The form is easy to fill out
5. It is cloud-based which means I don’t have to download an app (I am always low on memory)
6. You can ask questions to the people you are going to have an appointment with

Nachteile

You don't have the ability to change the way the form from one question at a time to displaying all questions at once.

Vorteile

I started using Cogsworth by chance as the company I am employed in, is using it. I remember having a time management meeting and were brainstorming how to reduce time spent on administrative tasks.

As we spent too much time on making international calls, writing too many emails for scheduling a single appointment, was one of the most time-consuming tasks. One of the employees suggested using an appointment scheduling software and based on her previous experience, we chose Cogsworth.

Now we concentrate our marketing and sales efforts on more important tasks; the times of sending three to four emails is gone.

Nachteile

The analytics needs to be improved. Information like who intended to schedule an event but left it undone or halfway. It will help me analyze their behavior and check if there is any step the user is avoiding to fill in.

Vorteile

I am a highly organized person and keeping everything in order is a high priority for me. With Cogsworth, I feel relaxed as I am sure all the meetings are arranged accordingly. I share my my available time with my colleagues, boss and the clients.

Cogsworth helps me stand out as a professional who saves time and efforts. Nothing makes me happier than sending a link, just asking to choose a date for the meeting. There can be no misunderstanding on the scheduled appointment.

Nachteile

My choice of an appointment tool has never been questioned as I carefully choose all the tools and software to work with. This is why I love Cogsworth and there has never been any significant feature that annoyed me

Vorteile

Cogsworth makes it easier for me to organize thousands of interviews. I keep everything organized and still have time to rest, no confusion or overbooking. If there are various topics that I want to discuss, I can create multiple events and they can choose the one related to them.

You can also ask questions to the person you are going to have an appointment with. To make their job easier, you can give them multiple choice, mark required fields and fields you would like to know but it’s not compulsory. There are stored responses which help save time and generate ideas. It is really effective for me and for my professional level. Apart from saving time, it enables you to get valuable information and make better communication, prepare better arguments for your target audience.

Nachteile

It does not let me white label. Sometimes I want the person not to know what software I used so that they think I have done some magic work. Other than that, I am satisfied with both the plan and the price.

Vorteile

Solid automation of patient engagement. The team went out of their way to help us set up, train everyone on it and make sure we implemented it correctly. They also advised with PMS integration. We found that it was better to get specialist schedulers and tele software rather than all in one PMS that does a many things but not too well.

Nachteile

Would love more reporting. Right now we need to use CSV or API to do that.

Vorteile

Cogsworth website is very easy to navigate and find the information you need.

When I signed up, it was really fast to send an email and verify my account. This step was very fast and easy, I liked it a lot. This was my first impression of Cogsworth and for me, it showed the care and attention for their product and their job the team has.

Scheduling is so simple and lets me do everything in no time

Nachteile

I would like the free plan to have more features than it has now. I tried the "Solo" plan and it was difficult to come back to the basic plan. I would really love to have email follow-ups.

Vorteile

We have a unique scheduling use case that caters more toward larger teams. Cogsworth has helped us over the last few years streamline our entire provider schedules and automate the customer journey.

Nachteile

Deposit payments would be good and native forms - which I know to be coming.

Vorteile

When a person wants to connect with you and make an appointment after the lead chooses the topic of the appointment, my available date and time slot, I ask for their name and the email so that I can send them customized emails. This is a good way of lead nurturing as you know that if the lead contacted you, wants an appointment with you, he is already in the consideration stage and all I need to give them is guidance, sometimes discounts and special offers. This increases the chance of turning the lead into an actual customer.

I not only save time but also my marketing efforts and budget on it as now me and my team generate leads easier than before using Cogsworth.

I also like the idea of having Privacy and Policy section right under the booking info. So if the lead is concerned about their privacy and how we are going to use their information, they can read all the necessary information.

Nachteile

I find it difficult to find something I would say I don’t like. I am happy with the features.

Vorteile

It is transparent and all the team members can see who's booked when, when they have available time and if the person chose a team member or gave no preference who they will talk to. Based on this, we judge the team's performance and discuss why website visitors chose that very team member over others.

This has been really helpful and the need to spend more time on discussion and communication lessened due to the fact that nobody needs to prove us anything; the result is just there!

Nachteile

There is no backend translation, only front-end. There is no translation of user interface into other languages, you can only translate the booking form.

Vorteile

We are currently looking to buy a subscription to this service, since it is really convenient for Customers to book a meeting via our website. Their portal is pretty much straightforward and easy to setup. It is also easy to integrate the code to our existing website.

Nachteile

Maybe the least liked about Cogsworth is the portal booking interface. It needs a lot of rework as the customer can only see a week and then click on NEXT until he / she reaches the date he wants. There should be options for a MONTH view at least and then. Also after booking confirmation, there is NO LINK to BOOK ANOTHER SERVICE. There is also very minimal customizations you can do with the booking page. I was hoping it would be like booking a HOTEL.

Vorteile

Patients can confirm & reschedule their appointments remotely. Less back and forth

Nachteile

Would like more native integrations.

Vorteile

While making an appointment, Cogsworth step by step guides you on what to do and on the third step, it gives you the overall image of the appointment. You see the date, time, the city and the country you are in, you also see similar information of your partners.

If you want to have more information on the person contacting you, you can ask them questions like "What's your name?", "What's your email"? "What's your phone number?" and other necessary questions for knowing who you are going to have an appointment with. For a doctor, this is very useful as I can add questions to know which patient has a certain problem.

You will never miss anything as you get notifications. You can even choose to get an SMS if you are going to be without an internet for a while.

Nachteile

The software doesn't support Indian specific payment gateways

Vorteile

I was particularly impressed by the number of options for tweaking the appearance of public facing booking pages which allowed me to get the branding and messaging exactly right for my business. The booking flow is very user friendly and well designed.

Nachteile

My biggest gripe is the number of add-ons with some developments only accessible by paying more which is often a monthly fee.

Vorteile

It is very fast and easy to set up a meeting or change something in the schedule. Also, the website can be connected to users mail, and it will notify them about your upcoming meetings. It makes their job easier and they don’t have to make lots of clicks, go to a landing page.

Nachteile

It doesn’t have email marketing as part of the platform. I do get notifications about my scheduled events but as a marketing strategy, they don’t send emails like newsletters, reminders to upgrade to the paid plan and so on.

Vorteile

We needed a scheduling solution for our marketplace, so we signed up to a bunch and finally settled on Cogsworth. Good interface, solid API and SDK.

Nachteile

Would love to have prorated billing as it is a bit annoying having to buy credits each time.

Vorteile

I am able to completely customize my availability within the system. It also links to my Google calendar, so it updates itself when I make certain times busy on my schedule. I also like that it sends an automated accept from the person scheduling with me, that way I don't have to scratch and claw to grab that accept.

Nachteile

I wish Cogsworth synced with my Gmail to create a full calendar view within my email so my clients don't have to go through the trouble of clicking the link, then finding the day and time.

Vorteile

I used to write thousands of emails to people I needed to make appointments with. When I first leant about Cogsworth, I thought it would just save a couple of minues of my time.

But it turned out that I saved lots of time, not just a couple of minutes! Also, I am not good at soft skills so writing emails is usually a torture for me. I need to check everything thousands of times before sending it.

Now, with Cogsworth, I just embed it in my email and the person chooses an available time slot.

Additionally, sometimes I add some questions for the person to answer and it helps me sound more professional, as though I never forget anything.

Nachteile

I find it difficult to mention something that is a downside for me. Perhaps the only thing is I would like it to have a whitelabel. But it's not disturbing for me so I am satisfied with what I have.

Vorteile

It meets all the user requirements all the automated simple requirements that the customer needs to work with when using the software... Its simply interesting and amazing

Nachteile

Nothing mainly the only least thing I have about the software is nothing mainly it meets all my requirements

Vorteile

We like that Cogsworth has a multi business model in one account. This makes it useful for resellers and franchises.

Nachteile

I wish we could do part payments with coggy

Vorteile

The software is very user-friendly and has many customizable options making it look and feel like part of your website - not a third party scheduler. The customer support team is fantastic - they have always solved my problems within 24 hours whether it was clarification needed on my end or making an update to the software.

Nachteile

Add-ons are a little confusing, but all it takes is asking the support team for clarification.

Vorteile

Easy, intuitive and simple to use.

The software does a great job at making the hassles of booking simple.

Nachteile

The only major drawback here is that the software is still growing.
But despite that, there are hundreds of addons which make this program usable right out of the box!

Vorteile

Cogsworth is full-featured and ready for primetime. While it might not have every single feature out there, it's pretty robust and flexible. I love that I can embed my scheduler in my live chat or anywhere else on my site, or a popup. I also love that I can set up flexible notifications and reminders for both me and the client. The app is easy to use and doesn't get in the way, and the onboarding is excellent.

Nachteile

No payment processing yet. I'm told this is coming at some point, but this is a huge feature and will help make things better. You can use a third party processor if you know how to set up webhooks, but it would be nice to be able to do it right in Cogsworth.

Vorteile

Now it is much easier for me to have meetings. As a developer, I am an introvert with poor writing skills. This tool solved my problem of getting stressed every time I had to write an email for an appointment

Nachteile

I just needed a tool to embed in my emails and synchronize my calendar and I am happy with these. To understand what needs improvement, I guess one needs to use all of the features

Vorteile

- Anyone (even our new admin) can create a customized clean-looking online booking calendar with Cogsworth's drag and drop form builder.
- What we like is also the capability to send sms reminders to customers on their upcoming appointments.
- Easily integrate into website or use their url as landing page

Nachteile

Most of the features which make Cogsworth amazing seems to chargeable as a recurring subscription. Personally we think is rather costly when you start adding up all the amounts.

Vorteile

Simple to implement and useful tool for service providers wanting an easy way to get online bookings. Sync with google calendar and set reminders.

Nachteile

Prefer cname flexibility instead of just an iframe embed alternative into our own branded domains. Another plus point would be online payment integration. Usecase - our consultation professionals charge by hour slots and only upon payment received, the booking slot gets confirmed.

Vorteile

Cogsworth is like my personal assistant but without a voice. I like the way everything works in Cogsworth. Everything is organized and it is really easy to use.

Nachteile

I think they should improve automated emails they send to their users. I regularly check my emails, even promotional ones.

Vorteile

Im amazed at how easy to start setting up online bookings and appointments. Keep your identity/brand consistent with logo upload and use the custom fields provided (drag drop editor) to collect the type of input you require. Everything is hosted by cogsworth so there's no need for domain and web hosting. Time-saver and syncs with my Google calendar too.

Nachteile

How about setting up country filters to block out spams? In some scenarios, service providers (eg. handyman repairs, etc) only need online leads/ bookings from local areas and not elsewhere (eg. other countries).

Vorteile

I like that I am able to set the number of slots available for booking of my webinar and use my webinar link as the vid location.

Nachteile

Would be good to have a ClickMeeting integration.

Vorteile

It is very fast and easy to make your all day ready. If you need to make an important note, you can change its color or have an alarm as a reminder.

You can custom staff schedules which makes your appointments, inviting new people easier.

Also, it can make a notification for a short time period. One of the advantages is that it has a history, and you can always find your previous notes too. Also, it has a free plan which has all the necessary features I need.

It makes my schedule transparent and whenever my boss wants to see my load, he can have a look at the time slots and understand it himself.

Nachteile

You can't alter fonts and sizes. Sometimes I want to get creative and change the fonts but it’s not possible here.

Vorteile

I love how the booking system looks, and how it can appear as a pop up on your website.

Nachteile

I would like a patient records section and patient history form that can be sent in advance of appointments.

Vorteile

Usually, I use new tools and software considering the fact that they base their efforts on the drawbacks of already existing similar tools/software. Cogsworth is just what I need. I just spend a couple of minutes opening 30-minute time slots and send it to the people I am going to talk to. Then I go do my business and at the end of the day, I check my appointments for the next day. Easy and affordable!

I like it that you can choose to ask questions to your partners. It gives you an idea on what to base your speech

Nachteile

There should be a better on-boarding. There is a guidance, a tutorial but if the setup was done one by one, meaning they guide you to set up your calendar, then give the embed code which you could choose to skip. And all the setups could go this way, it would be easier for everyone to quickly be on-boarded.

Vorteile

I love Cogsworth's UI and how simple it is to set up services and start using it to get some appointments. I'm using it to get some bookings for online English lessons and so far it's great.

Nachteile

The only problem is that you neet to purchase add-ons separately for recurring appointments, payments, etc. I believe this should already be included, but I suppose it's a good business strategy for the founders.

Vorteile

There are a couple of services our startup has and with Cogsworth's help, we are able to let our customers choose the service they want to talk about. As we get their emails, it becomes easier for us to contact them as leads.

Our team has scheduled working hours so the job

Nachteile

There is no appointment buffering; I hope it will be released soon.

Vorteile

Cool design, makes it easy for my clients to book an appointment with other members in the team and we don't have to worry about each other's availability because we can connect our own calendars.

Nachteile

The simple feature of displaying available time when you click on a date is lacking. It's only available if you get an add-on. Actually a lot of features are unavailable unless you get the add-on for it.

Vorteile

Is easy to configure (using their drag-drop form builder) and start accepting online bookings (embed or url-based), which 2-way sync with our gmail. The form widget has a clean and non-clutter UI, which is a big plus - no distractions.

Nachteile

Every seemingly small features like booking redirection, pretty url, Google analytics tracking, etc is chargeable. Though it dont seem much but everything adds up quickly.

Vorteile

When you have lots of tasks to do and one of them is communicating with the clients, you never want to miss a second of your time on extra administrative tasks. Now I just share my appointment link with external people and they are able to book time with me. And when they select a time period, Cogsworth shows the available time.

Nachteile

It is relatively new and the features that I need, are marked as "Coming soon". I need "Custom staff timezones" feaure and once it is available, there is nothing else I require from this appontment scheduling software

Vorteile

The video tutorials are great. It is more than just a calendar appointment setter, it allows you to specify your services where clients can specifically book you for them. It's a great small business tool that saves valuable time.

The UI itself is blazing fast and easy to use.

Nachteile

Very hard to come up with dislikes actually. If anything, I am not sure if an upgrade to a pro offers a trial period or if it's an outright upgrade.

Vorteile

Love the product so far - great price for building forms, SMS reminders and email follow-ups. Have enjoyed using the product so far and will continue to use. Customer service has been great too.

Nachteile

Wish it could integrate with more tools such as Zapier but sure there will be more features soon. Not very intuitive at first but can pick up fairly quickly.

Vorteile

I have tried it, and i really like the integration with the other calendars and other people as well. I like the system where others can book online into the calendar. Its integration and automation is the biggest advantage that I like the most, plus its easy, fast and saves time.

Nachteile

I dont see any particular reason to dislike, since its made in a very minimalist way. I have all that I need and nothing extra. If we have more analytics in it, and more sophisticated tracking system that would be great, again it is just nice to have feature.

Vorteile

When I learned I can schedule my appointments this easily, I suggested the company I am working for to use this software. And now everyone in the company uses it. We are all happy to have made our job easier. We no longer write emails to our clients. Especially in our development department, everyone likes Cogsworth as they never liked communicating via emails.

We are also planning to use this software as a lead generation tool by embedding it in our website.

Nachteile

As I was the one to suggest this software, I had a thorough look at its features and the pricing. There is nothing in this tool that I dislike. Especially when the free plan offers all the basic features need for our job

Vorteile

Easy appointment scheduling process with automatic reminders. Customers get notified once they have booked the appointment. The free trial was very generous and got us over the line within days. Saves an absolute bundle of time!

Nachteile

I think there needs to be a middle pricing tier.

Vorteile

It works brilliantly and does everything u need it to do. Really been a huge help for me and my company. Saved me hour and of work.

Nachteile

None really. Maybe it’s a new product and had a few things that are coming. Also no app. But that’s all ok really.

Vorteile

After looking through other similar programs, I found Cogsworth to be the one that could offer me exactly what I needed and at a competitive price. Not only does Cogsworth allow me to schedule multiple events with subsequent follow up emails and such, but it also links up to my Google calendar so I am always up to date about what is going on. I love that it is user-friendly and that I am able to navigate very easily through my dashboard.

Nachteile

The only con I would have is that it doesn't seem as if I can separate my events on Cogsworth to separate events on Google Calendar. It only allows me to link to one calendar on Google.

Vorteile

Customers book their dental appointments by using this software, outputs are remarkable. Confirmation comes automatically on the phone number and email. The tutorial video is really helpful.

Nachteile

Processing of the website is quite slow, optimization is required.