SetMe

Vorteile

I appreciate having access to macOS machines from a company we trust and highly value, Techline. In perfect timing, this product became available when we needed to white-glove a few projects with our macOS fleet.

The road map they provide shows an encouraging and tentative timeline for implemented features. We look forward to the unattended access, session transferring between our team, and branding/customization!

Nachteile

It's a new product, so with that comes bugs. But customer support has been exceptional (shoutout to [sensitive content hidden]) in responding to issues, so we are thankful for this product.

Vorteile

not sure ... but certainly improvements over fixme. I would like the downloads function to be a bit more obvious when i goto www.set.me :: like a login link on that page.. Support has been VERY RESPONSIVE and has implemented several of my "wonderful" suggestions. :-)

Nachteile

improve: I think that little square to minimize the top ribbon should go on the far left or right side so it doesn't eat up screen real-estate. I typically keep it there, but that extra vertical space getting used by the little square is a tad annoying....also: the scroll bar at the bottom of hte screen for multiple monitors needs to be bigger and a bright color like GREEN on BLACK or somthing so it obvious that there are multiple monitors .... ALSO: on unattended, sometimes when i connect to clients, they still have things open, would be NICE if maybe: the TEXT window auto-appeared in teh middle of their screen maybe to alert them that remoting is now happening, or something like that: I think maybe instead of just opening their screen that the bar appears to either texxt or remote open or something just to cause a delay maybe.

Vorteile

MFA authentication though smart phone apps. MAC remote support. Connects back to remote sessions after restarts (fixme would have problems with this).

Nachteile

Top bar is annoying when in remote sessions. Scale it in to the window or allow it to be auto-hidden like in fixme. Admin rights to install setme as a service require the customer to click allow where fixme would just work. Still major clipboard issues just like with fixme if connected to more than one remote session. Less likely to connect back to remote session if joining a domain or changing any network or user profile settings than with fixme. Malware scan tools find SetMe as a threat. Some customers get stuck at connecting (after they have given us a the code) with SetMe and FixMe works fine.

Vorteile

I like that the product is constantly updated to keep on top of the security aspects. We also like the unattended features and the means to secure who can and cannot access certain workstations.

Nachteile

The fact that they push updates at any particular time and there are times when you are in a hurry to access a workstation that you have to wait for the application to update.

Vorteile

The ability to switch monitors, locking the remote screen so that shoulder surfers can't audit the technician's work.

Nachteile

At first, SetMe was slightly less responsive than FixMe.IT. Now, I can't detect any noticable difference.

Vorteile

Ease of use. Easily able to scale users screens. Ability to disable user end keyboard and mouse access. General look and feel of the application.

Nachteile

Nothing immediately springs to mind, having used other tools on helpdesk SetMe is right up there with the best.

Vorteile

How easy it is to remote into computers in my district. We have used other programs before and it is always hit and miss if I could be able to connect to them.

Nachteile

My only issue so far is with multiple screens. If I want to show them all it can be a pain sometimes to slide around. But it still works better than any other program I have ever used.

Vorteile

Easy remote access suite, fluid connectivity.

Nachteile

Not able to connect via the web/phone, it would be helpful in a lot of instances.

Vorteile

Really easy to use software for both client and support users, great UI, excellent support. Love that you can now see system info and paste clipboard data as keyboard strokes.

Nachteile

The ctrl+alt+del button is too easy to click when trying to select the sub-menu the enters clipboard data as keystrokes.

I've had numerous instances where Windows UAC pops up, I misclick on the tiny button to open the sub-menu that contains the function to enter clipboard data as keyboard strokes, accidentally click ctrl+alt+del and it closes the UAC. I've also accidentally clicked the windows+L option above which equally should be in a separate area.

If you accidentally click the Windows+L button while you're working on a users machine while they are away, it can be very frustrating if you don't have their password to log back in.

Vorteile

Easy to use, quick to operate. Nice that it works cross-platform. Also the price is right.

Nachteile

Program itself updates all the time. Seems like a couple times per week it's going through an update.

Vorteile

Simplicity of use. Management and Connection is straightforward and quick.

Nachteile

UPDATES - I know they're still developing, but seems like there is an update every couple of days - Each update requires the new software to download, update, and often log back in. Once it's finished and you're logged in, everything is quick but it's become a bit annoying at the frequency.

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Vorteile

The evolution of features from FixMe allow for more flexibility in how I connect and manage my remote computers and servers. Their support has been *very* accepting of feedback and incorporating ideas into new versions of the product.

Nachteile

Some design UI leaves less room to see important information that I use when connecting to multiple machines at once, say during a maintenance window. I would like to see the connection information condensed so allow me to see all of my connections at a glance without scrolling.

Vorteile

All the great featured of FixMe.IT but now with Mac support. Also, if you are a FixMe.IT customer they will migrate your connections to the new service. This includes all of the unattended account credentials, etc.

Nachteile

I would love to see support for mobile devices. I think this is still lacking. Also, the price increased by about 33% on a monthly basis. But with the price increase over at FixMe.IT it is only a little more a month for all of the advanced features.

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Vorteile

If you are looking for an easy to use, low cost, full featured, very well supported remote control and support software that handles both Windows and Apple products than this is the way to go in my option. Constantly updated and worked on by the company it is feature rich and a solid support tool. Very happy with it and I have been using it since the FixMe days.

Nachteile

Right now the only con I have with the software is I am not a fan of the control panel colors scheme. I wish I could change it away from the pastel look. LOL. Seriously. I do not have any other complaints.

Vorteile

Very user friendly, and priced at a great price point.

Nachteile

Updates require full reinstall of admin console.

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Vorteile

Extremely easy to use! End users only need to provide a 6 digit code which couldn't be much more simpler.

Nachteile

Getting onto Mac OS can be sometimes a challenge as it needs extra requirements to run but that more of Mac thing really.

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Vorteile

It's easy and straightforward to set up a remote assist session,
the client is lightweight and does not cause a lot of performance impact on the host's PC.

Nachteile

The clipboard might break sometimes during the support session.

Vorteile

good value for price and it always works

Nachteile

it took me a bit to get used to the new ui but once i got used to it i like it better than the old one.

Vorteile

Remote settings are perfect. I can remote to a user who has internet access fast and help them log in or what ever issue they are having.

Nachteile

I really don't have any negative feelings about this software.

Vorteile

Search and layout of my computers improved drasticly from previous program. And reporting of my users time and connections is great.

Nachteile

I have no cons that I can think of for how we use it.

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Vorteile

Clean interface, reliable, constant updates and features, stability, price.

Nachteile

I would like more granular control of the screen size and mouse movement. I don’t like that it automatically moves around the screen sometimes when I have a single smaller screen and working on a system with 2-3 screens that are larger.

Vorteile

included details of the devices. the recent and favorites tab.

Nachteile

Unable to do connection with a single connection, ie. working at home on my laptop I would like to connect to my primary workstation in the office and jump to users workstation which fails.

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Vorteile

the ability to blank the screen on the customers computer while doing remote work.

Nachteile

despite clicking save my login info, it never does.

Vorteile

Convenient software to access client computers

Nachteile

Amount of logins multiple techs can’t help

Vorteile

That I don't have to connect again after a restart

Nachteile

Multiple monitor controls. Two monitors visible is hard to control and switching between 2 is cumbersome.

Vorteile

It's there when you need it, make remote troubleshooting easy.

Nachteile

Haven't found anything to dislike yet, hopefully never.

Vorteile

User friendly, great admin features to allow unattended access to other.

Nachteile

We need to be able to access nearly 200 Android tablets (Samsung) to help staff troubleshoot. Unattended.

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Vorteile

Ease of use. I have an environment where both Windows & Mac is used. My Mac clients are way to work with and my Windows clients are easy to work with.

Nachteile

Ease of use. I have an environment where both Windows & Mac is used. My Mac clients may have issues downloading and configuring the client and my Windows clients are easy to work with.

Vorteile

It's nice being able to finally have the app installed on my Macbook Pro instead of running it in a virtual machine and remote into field test engineers' computers. File transfer between Windows and Mac is very fast, works great even when you drag and drop large files or archives between computers. The reboot and reconnect features have been improved, and I also like having a variety of settings that allow me to choose how I want to see and control the remote desktop.

Nachteile

Price could be lower, but seems to reflect the market. Looking forward to the unattended access functionality which I'm told is expected to be released soon.

Vorteile

Ease of implantation and use.

Nachteile

Constant updates that automatically occur and delay me connecting to a machine for a few minutes.

Vorteile

I was having an issue when using SetMe where my machine would act like the CTRL button was being held down. I logged a ticket and support quickly identified a bug in SetMe when using the KeePass autotype feature. They came back to me a few days later to advise a fix had been pushed out. I opened SetMe and sure enough update was waiting, completed update and issue was resolved.

Nachteile

I don't have any issues with the software now but I would love to see Android and iOS support in future.

Vorteile

It is working on iOS and very users friendly

Nachteile

I'm looking forward to appear unattended client feature

Vorteile

I enjoy the ease of use for both the user and expert

Nachteile

Nothing that I can think of off the top of my head