ConnectWise Automate
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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Packed with Features and Information
We use Connectwise Automate to get on top of client issues before reaching out so that we can have a better, more knowledgeable interaction with them. It's a very necessary tool in our organization.
Vorteile
There are tons of features in this software. It provides a console interface with verbose information that allows a tech to do quite a bit of troubleshooting before having to remote onto the computer. You're able to run commands from CMD, view mapped drives, view/add local user accounts, and more. What I also like is, after establishing a connection to the computer remotely, you can also close the console window without having to close the remote session window.
Nachteile
Some info in the console can be hard to find because there is just so much information. There are two features I feel are missing from the console though:
1. The ability to view and edit the registry from the console.
2. The ability to view the file system from the console.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Great product, WOW!
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
Vorteile
I can't believe how much work we were doing manually - switching to automate has truly freed up a huge amount of our time so my engineers can focus on projects and larger tasks.
Nachteile
The onboarding process is a little extensive but their team is very helpful along the way. The learning curve is probably the hardest part of this process.
