ConnectWise Automate
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- Branche: Unterhaltungselektronik
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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ConnectWise Automate is great for remote monitoring and management of IT systems.
Vorteile
I love how easy it is to automate tasks and manage devices remotely.
Nachteile
However, the interface can be overwhelming and takes time to get used to.
- Branche: Metallabbau
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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An IT professional's trusty sidekick!!
I use this software on a daily basis extensively. Even with the cons, I would not use any other software!
Vorteile
This software is robust. Management of assets within this software seems endless. Company locations can be organized as groups ("locations") and further broken down into subgroups. Hardware and software on each machine the agent is installed can be closely monitored. Alerts can be configured for just about anything, then delivered in a preferred method of logs or emails. Can also be integrated with Chocolatey to provide IT professionals with the ease of installing and updating software remotely. It can also be configured to handle Windows updates!
Nachteile
Slow to load. I recommend loading this software at the beginning of the day, because you never know when you have to immediately ScreenConnect to a machine and resolve an issue. There is also a huge learning curve. My company contracted someone to come out and train us and help us configure it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Packed with Features and Information
We use Connectwise Automate to get on top of client issues before reaching out so that we can have a better, more knowledgeable interaction with them. It's a very necessary tool in our organization.
Vorteile
There are tons of features in this software. It provides a console interface with verbose information that allows a tech to do quite a bit of troubleshooting before having to remote onto the computer. You're able to run commands from CMD, view mapped drives, view/add local user accounts, and more. What I also like is, after establishing a connection to the computer remotely, you can also close the console window without having to close the remote session window.
Nachteile
Some info in the console can be hard to find because there is just so much information. There are two features I feel are missing from the console though:
1. The ability to view and edit the registry from the console.
2. The ability to view the file system from the console.
- Wöchentlich für 1-5 Monate genutzt
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Amazing automation with quick access to needed tools.
Great automation and multi-session remote control. Asset management and grouping is also very good.
Vorteile
The back-end automation of Connectwise Automate (previously Labtech) is the real power. Screen Connect allows you to view remote workstations and servers while still allowing the user to see the screen. Even better is that other Automate users can join the same session without kicking the first user out. (Great for training/escalations/etc). Asset discovery and grouping create powerful combinations that you can use to dial-in your clients' environments with ease.
Nachteile
Like any good automation tool, it does take a lot of time to get the solution dialed in for your needs. Don't expect it to work for you right out of the box. You will need to spend time with it honing it to your particular needs.
- Täglich für 1-5 Monate genutzt
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So much power, but still simple to setup and use
Vorteile
I love the new interface, and I'll be very happy once it is rare that I have to use the old interface at all. It is very powerful, but for the basic tasks I do multiple times a day, it is still intuitive. I love the integrations not just with ConnectWise Manage, but with the other systems we use.
Nachteile
Like any RMM, it will take months to get everything configured, and it won't always work like you expect it to.
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Amazing Product, Amazing Support
Vorteile
This software is so much better than our last platform. We are able to do a lot more, and more importantly automate a lot more. Fantastic customer service
Nachteile
There is a lot of set up involved and a lot of training in order to be prepared to use this platform.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Great product, WOW!
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
Vorteile
I can't believe how much work we were doing manually - switching to automate has truly freed up a huge amount of our time so my engineers can focus on projects and larger tasks.
Nachteile
The onboarding process is a little extensive but their team is very helpful along the way. The learning curve is probably the hardest part of this process.
- Täglich für 1-5 Monate genutzt
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Makes IT support a dream
Vorteile
I like that I can write scripts and schedule regular maintenance activities to perform the functions that I would normally have to log in to a client site remotely. This makes me more efficient and allows me to effectively grow my client base without compromising my support quality.
Nachteile
I've only used this software for a short time period but I'm completely satisfied so far. I can't find a negative; they even give you starter scripts to work with
- Täglich für 1-5 Monate genutzt
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Exceptionally capable and reliable!
Vorteile
Once properly configured, it has allowed for quick and easy monitoring, updating, troubleshooting, and management of the computers, servers, and networks at our many office locations.
Nachteile
With advanced capability comes advanced configuration. The initial set-up and roll-out of the software was a demanding process. However, the customer support and resources available were both excellent and, once set up, we were running smoothly.
- Wöchentlich für 1-5 Monate genutzt
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Conference meetings
Vorteile
The product provides good quality, long conference with many participants, in addition, recording options are impressive along with the application sharing.
Nachteile
The product does not have a full functionality comparing to other competitors. in addition, connectivity is not perfect.
- Branche: Medizinische Praxis
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Powerful and robust remote management software
Vorteile
Very powerful and can perform just about any function needed given that you know how. Techs must take caution that learning this is a beast and your job could end up being managing this software full time since there is so much to it.
Nachteile
It can be very time consuming to get your feet on the ground with Connectwise Automate which can suck up most of your free time and transform your job.
