Fusion Framework System

Vorteile

The Fusion platform has helped us build our continuity plans, categorize our risks, and incidents across our organization. Fusion is very easy to use, update, and everything connects together easily. The platform is very reliable and stable. In addition, Fusion has been thoughtful with integrations, such as with AlertMedia and Security Scorecard, which allows you to bring in additional data for context and awareness.

Nachteile

Because the platform is built on Salesforce, which is pretty easy to use, you're limited to what Salesforce can (or cannot) do - such as enhancements or specific customizations. Also, with Salesforce, additional seat licenses can be expensive.

Vorteile

I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process.

I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object.

I really like the incident management object.

Nachteile

I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.)

I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.)

Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.)

All these cons are correctable and have been and which is why I added the first PRO above.

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Warum Fusion Framework System gewählt wurde

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Vorteile

This software system helps moves important information quickly and effectively.

Nachteile

I have not found an issue with this software yet. Updates are easy with options to set it for a later time.

Vorteile

It was a good product that was easy to work with

Nachteile

Like most programs, I had hard time customizing it

Vorteile

That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.

Nachteile

The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.

Vorteile

Plan configuration and management, Incident management, Processes, Library Procedure Group options, Dashboard for reports, Application and Component records. We were looking to replace our old LDRPS and this was clearly a better tool.

Nachteile

The inability to remove/delete user accounts.

Vorteile

Ability to create guided workflows; ability to quickly build reports and dashboards.

Nachteile

Too expensive; endless amount of customization options that it causes confusion and missed opportunities.

Vorteile

The software is easy to use, easy to configure or customize,

Nachteile

This software doesn't have too many cons that I can think of

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Warum Fusion Framework System gewählt wurde

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Vorteile

The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome.

Nachteile

Support is limited, and a bit rigid, I wish Fusion was more customer centric.

Vorteile

I like to depth it adds to our BC/DR program. The ability to connect the dots and really see our dependencies and gaps.

Nachteile

It does take some extensive setup and in many cases data cleanup within the organization in order to connect all of the data.

Vorteile

Fusion Framework System unifica continuità operativa, gestione del rischio e automazione, con dashboard intuitive, simulazioni e conformità per resilienza ottimale.

Nachteile

Non ho trovato alcun svantaggio, è un applicazione davvero ben fatta.

Vorteile

Semplice, snello ed efficace in ogni suo aspetto

Nachteile

Assolutamente nulla di rilevante da segnalare, ormai è un software collaudato in ogni aspetto

Vorteile

It is not vaporware and does cover a wide area on a number of BC, DR, QA, EM, Risk, etc areas.

Nachteile

Limited by Salesforce platform and decisions. Can't run large reports. Have to export to run deep analytics. No real tools to measure performance of system or determine what the issues are. No Archiving built in. Audits require evidence within a audit window period "typically" in the past. Reporting ability with Conga is outdated. Even the new Adv Reporting should be called Adv Dashboarding. Executives DO NOT want to login to see those pretty pictures. Need a supported interface to PowerBI. SOQL is NOT SQL. Joins limited to 3 levels. Every SQL tool I have used to solve problems in the past is basically NOT allowed in SOQL. Lacking Audit tools to even use Shield product. Lack of advanced training specific for the tool. Need a 3rd party blog site to track and discuss issues that will NEVER be discussed or even allowed in the ENGAGE meetings. Limitations on refreshes, limitation on space for data, and the absolute need to engage with additional 3rd parties and tools for Deployments and backup and recovery. It is embarrassing that a Risk (BC/DR) tool does not even have "self coverage" of BC/DR within an RTO/RPO or MTO that would pass an audit much less a real event.

Vorteile

After the learning curve the system is easy to configure based on internal workflows, using the Salesforce lightning platform. All fields can be reported on using custom report generator. Records can look up to others through parent-child relationships, providing enhanced visibility for critical operations from a business, system, or even vendor perspective.

Nachteile

There is a learning curve required. Permissions and security can be tricky for users because settings exist at field level, in permission groups, profiles. Highly recommend vendor lead admin training.

Vorteile

The amount of customization available within this software is exceptional. In addition, the out-of-the-box solution is very usable with limited customization if your organization needs a quick setup. The customer service is quick to respond to questions, and updates are made regularly to improve and enhance they system.

Nachteile

It is difficult to track all of the changes made within the software, so when educating other administrators or making future improvements rely on your own documentation of changes/customizations. Otherwise, it may require significant assistance from Fusion to implement new customization without disrupting current processes.

Vorteile

Customization. If it doesn't do what you would like out of the box you are able to add and develop features you desire or need.

Nachteile

Certain functions are involved in their use or customization such as Incident management and plan implementation. It means that you need specific administrators that are familiar with this functionality.

Vorteile

Fusion
-Provides easy to manage and monitor risk management
-Dashboards to provide status updates across the enterprise

Nachteile

-The biggest challenge is not with the software but getting management aligned with the capabilities and making time to add on additional features of the software.

Vorteile

I like that Fusion offers good out of the box functionality, with the ability to customize modules for my business. Our BC program has made changes to the application, when needed. However, we've been able to leverage much of what Fusion offers from day 1.

Nachteile

The cost is not prohibitive, but getting new users licensed makes for a new user experience to be slow within my organization.

Vorteile

The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system.

Nachteile

It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for!

Vorteile

The software allows for a Business Continuity / Emergency Management team to build the application desired to support THEIR defined program...not the program the vendor has defined.

Nachteile

It can be intimidating. There is so much flexibility, it does take a team lead to maintain the application. There are APIs that can be put in place to pull / push data between supporting applications (architecture, incident management, CMDB) if Fusion is not used for these features as well.

Vorteile

BC and DR planning
Vendor and Risk Management
Incident Management

Nachteile

Conga reporting is still a challenge and we avoid using it.

Vorteile

The reporting features are extremely useful to our organization!

Nachteile

For some of the most useful features, there is not documentation on how to implement without direct intervention by the Fusion team.

Vorteile

Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.

Nachteile

Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been.

Vorteile

I have used a number of business continuity software systems, as this one is the best one I have used to date. It is more user friendly, more intuitive the all the others I have used. I like the fact it is be customized to fit the Firm rather then the other way around.

Nachteile

The software changes/upgrades, whilst may appear small, can actually change a lot in the layout of our plans and sometime with little or no notice to the customer.

Vorteile

Fusion has the advantage of being hosted on the Salesforce platform. This allows it to leverage tools developed by Salesforce in other verticals within Fusion over time. System is very flexible.

Nachteile

Your organization should be prepared to dedicate 1/2 FT to fully utilizing the product or by Fusion hours. Also, if your organization is transitioning from a paper based process, there is a tendency to carryover older processes into the new platform. Fusion is best utilized in more then just BC-DR so that the Enterprise can leverage data for common use; such as, vendor risk management.

In Betracht gezogene Alternativen

Vorteile

Fusion is very customizable and customer service is very good.

Nachteile

While Fusion is very customizable, sometimes we would prefer more guidance from the Fusion team so that they direct us in the optimum way the tool should be implemented.

Vorteile

Fusion Framework is customizable to meet the needs of the organization. Other products require you to adapt to their product.
The dashboards, reports and ability to have a vision of organization through a 'single glass' view
Continues to evolve and adapt to request of its client and user base

Nachteile

Difficulty to use and navigate. This is a software that would be hard to allow infrequent users to utilize in updating plans and documents as it is not intuitive and has a steep learning curve.
Different modules are not 'easy' to correlate. Working with the BIA process and then tying those processes and organization structure to a module like Risk is Silo'd and difficult at time to set-up with our professional services.

Vorteile

The feature I liked the most about this software tool is how customizable it is to the needs of my organization. We can capture all the data elements we want in the different objects and are able to search and report out various views of the data. It is the ONLY place in the organizations that ties business process to all the elements that process needs, from people, buildings, applications, suppliers etc.

Nachteile

Ad Hoc reporting in terrific but the Conga report builder is difficult to use and modify for the actual "plan" documents

Vorteile

It's built on the Salesforce lightning platform and therefore extremely configurable. Meaning you can configure this to get exactly what you want.

Vorteile

FUSION is a flexible utility that allows our company to build our vision on resilience capabilities in a flexible way, gradually, without additional hidden costs (licenses and development).

Nachteile

FUSION could come with additional pre-defined modules and templates for immediate implementation and piloting in big organization. Storage on a cloud comes with inevitable questions on security, even if supported by certifications and scrutiny performed by the provider.

Vorteile

That it's a database where we can connect the dots from BC to DR information, run reports and it is user friendly to our internal clients/customers.

Nachteile

The expertise needed for Conga. Also, it took a while for us to get use to how to add fields etc. I think the implementation could be done in phases as it's a lot of information during initial implementation.

Vorteile

The ability to customize and add pieces as needed and the interaction with the fusion Support Groups

Nachteile

Some areas require Fuel Hours for additions and modifications. This is expected but there have been some instances we should be able to do this.

Vorteile

It is so user friendly. I was a end-user trying to design and build a system to store all of our data under one roof. The reports are so easy to run and adding fields is easy too.

Nachteile

Some limitations, like adding photos or colors schemes is limited.

Vorteile

Ease of Role based access control and providing limited access to different level of associates.

Nachteile

Bulk upload is still a tedious task, we had write a application using it's apis for bulk upload to ease of the work load.

Vorteile

Easy to configure, scalable and versatile

Nachteile

Notification setup - took us 6 months to reach consensus for notification

Vorteile

Customizable to our exact needs

Good support from [SENSITIVE CONTENT HIDDEN] and team

Nachteile

Occasionally photos are hard to deal with. Also creating charts for export within the system is not available,

Vorteile

Ease of use for non-admins; Reporting capabilities; Integration potential

Nachteile

Most system configurations and changes require vendor assistance, at cost.

Vorteile

This software is helpful and can be customize for the costumers benefits.

Nachteile

I do not believe there is anything that comes to mind.

Vorteile

Some automation has been helpful to making processes go further. It's also useful to have more data in a single database.

Nachteile

Many processes using it are more complicated than what we had done in the past and requires numerous workarounds.

Vorteile

The ability to draw data from multiple points around the organisation to identify previously unknown gaps.

Nachteile

The flexibility of the tool meant the tool came populated with multiple templates which was a little overwhelming at first.

Vorteile

The varied functionality of fusion is excellent. Very adaptable

Nachteile

The reports are great on screen. It would be great to be able to print these

Vorteile

Streamlined approach to developing a plan and mapping components. The system is easy to navigate and the dashboard provide a good overview of the current status of the Program.

Nachteile

The project is in its final stages and haven't identified any weaknesses as it is primarily an out of the box implementation. Once deployed we may find areas that we need to tolerate and work with the Fusion team for enhancement.

Vorteile

Ease of use as an administrator and for our end users.

Nachteile

The verbiage and terminology can be a little confusing at times.

Vorteile

It is highly configurable and flexible software.

Nachteile

It has tons of unknown capabilities if exposed would bring tremendous value - support is great but leaves to you with little training to help to fish for the next time. Primarily used for Business Continuity but with limited support for Disaster Recovery

Vorteile

The flexibility of the Fusion team to help implement a product that was beyond our customer base expectations.

Nachteile

Not sure I have anything here as all the requirements were met.

Vorteile

Configuration Flexibility and ease of use, Lightening Platform

Nachteile

Some dependancy on Fusion resources for config or a skilled internal resource

Vorteile

The overall capabilities of bringing all major components o plans together including plan procedures and processes.

Nachteile

Size limitation and performance of Conga when creating plan output.

Vorteile

- Admins can easily customize
- All the objects (modules) one might need to run a complete BCM program

Nachteile

Before the Lightening Upgrade, the user interface was not very user friendly or intuitive. One must be open to change their about the traditional way of running the program. Pricy

Vorteile

Ease in reviewing and analyzing end to end processes. Found it an excellent source to guide newbies to document their processes risks and prep teams for Audit

Nachteile

Configuration and planning templates need to be improved

Vorteile

powerful platform with documented interrelationships

Nachteile

terminology, implementation, some complicated user info