Conexiom

Vorteile

I like the ease of use, compatibility with email and various ways the system is able to interact with our system. The reporting is also very nice and allows me to track our progress with order automation.

Nachteile

The process of setting up, testing, and making a customer go live can be difficult. There seems to be a little bit of disconnect between the programmers, and the account manager. I hope they figure out how to bridge this gap soon.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Conexiom

Vorteile

Integration was easy but time consuming. This is a good thing. It takes time to accurately go through all of the small decisions you make on a specific customer. Their process for setup is very thorough. Once everything is set, you are off to the races. Orders go in smoothly and quickly without mistakes.

Nachteile

The main interface is easy to use, but is not immediately intuitively obvious.

Vorteile

The time savings with data entry and the refocus of our manpower has been a positive impact on our daily functions. We received excellent assistance from our implementation manager, [sensitive content hidden]. There was some confusion in the beginning with regard to the role that Technical Plus had in the implementation process. But once we understood each one's part, it became easier to move along in the process.

Nachteile

In the initial meetings, the sales team demonstrated a feature of Conexiom that I was eager to use. Only to find out later that it wasn't available to us because of our ERP system.

Vorteile

Conexiom's ability to accommodate complex logic alongside their AI/ML technologies allows the users to build a solution to fit their needs.

Nachteile

Conexiom's portal is basic and limited. A user cannot have multiple portal logins open at the same time, which causes problems when needing to multi-task within the portal.

Vorteile

The best part of the software is it's functionality but that is only realized because of the people that have helped us develop solutions that meet our customers expectations over the years. Without the individuals on our account and their deep knowledge of our business needs and their ability to translate that into meaningful code, I'm not sure we would use this service for as many things as we do.

Nachteile

The cost is probably the most challenging item. It can also be difficult to manage the change management aspects of adjusting data entry personnel to this new way of doing things.

Vorteile

Conexiom allowed us to automate data entry required for order entry, helping evolve our sales function from order takers to order makers.

Nachteile

I would like to see better reporting, and the system struggles if the customer changes their behavior (e.g. how they enter the address on their PO).

Vorteile

Easy to use, easy to deploying, flexible to change the logic. We used on PO, Invoice, Order confirmation, etc.

Nachteile

Not software itself, but we internally inside rep has adoption issue, and we are fixing this.

Vorteile

Strong technology to automate the O2C process through SFA process using text files

Nachteile

Weak OCR capabilities as the platform failed many times mapping JPEG files for instance

Vorteile

The product has been simple to integrate into our ERP, new integrations are quick to implement and well supported by Conexiom

Nachteile

I don't work with the product day to day but my team haven't raised any areas of the product that cause particular issues

Vorteile

Very good product with very good customer support.

Nachteile

There are no cons that I can think of.

Vorteile

Versatility and breadth of options. The company never said the won't do anything - they said we will look into it.

Nachteile

I would like onboarding and maintenance offered as low cost extra.

Vorteile

How fast the orders are processed and the accuracy of the orders...

Nachteile

I can't think of anything I dislike about the software!!