Conexiom

Vorteile

I like the ease of use, compatibility with email and various ways the system is able to interact with our system. The reporting is also very nice and allows me to track our progress with order automation.

Nachteile

The process of setting up, testing, and making a customer go live can be difficult. There seems to be a little bit of disconnect between the programmers, and the account manager. I hope they figure out how to bridge this gap soon.

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Vorteile

It is user-friendly, accurate, simplifies work, allows more time to perform other important and urgent tasks.

Nachteile

I can't think of anything I like least about Conexiom.

Vorteile

On a really busy day I send orders to Conexiom and I know it is done no worries.

Nachteile

mapping with older orders and sometimes I needed more mapping of a PO, and it was timely

Vorteile

The integration with SAP is solid and a huge benefit. It slotted in well with our processes and has improved our order entry time greatly. The functionality also helps identify order discrepancies that are easily identified to help reduce errors and has a benefit to the overall order to cash cycle.

In addition, the support we received from the team at Conexiom during and following the deployment of the software has been excellent.

Nachteile

Potential improvements to API functionality (lookup of SAP tables in certain fields etc) would be a benefit. Also, the ability to check against SAP for address fields for account determination would be great.

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Vorteile

The using the service, we were able to reduce the number of sales orders that had to be manually entered by half.

The service itself has been extremely reliable. We haven't had many issues with downtime and the communication from Conexiom has been great.

Nachteile

The customer portal could stand a few more features.

It would be nice to see a listing of all documents processed in one pane. Instead, we have to look at documents on a per customer or per vendor basis.

Vorteile

Reducing order entry errors. I enjoyed the peace of mind it gave with reading the document exactly to what the customer needed.

Nachteile

That it doesn't adapt to different style of documents. Sometimes a customer will place a PDF order, and another time they might place an excel file. It doesn't happen often, but we did have one account that had different layouts and we had to decide to make 2 accts or change the customer.

Vorteile

Integration was easy but time consuming. This is a good thing. It takes time to accurately go through all of the small decisions you make on a specific customer. Their process for setup is very thorough. Once everything is set, you are off to the races. Orders go in smoothly and quickly without mistakes.

Nachteile

The main interface is easy to use, but is not immediately intuitively obvious.

Vorteile

Mapping is similar to crystal report parameters.

Nachteile

Integration was slow due to misunderstanding upfront.

Vorteile

The time savings with data entry and the refocus of our manpower has been a positive impact on our daily functions. We received excellent assistance from our implementation manager, [sensitive content hidden]. There was some confusion in the beginning with regard to the role that Technical Plus had in the implementation process. But once we understood each one's part, it became easier to move along in the process.

Nachteile

In the initial meetings, the sales team demonstrated a feature of Conexiom that I was eager to use. Only to find out later that it wasn't available to us because of our ERP system.

Vorteile

Conexiom's ability to accommodate complex logic alongside their AI/ML technologies allows the users to build a solution to fit their needs.

Nachteile

Conexiom's portal is basic and limited. A user cannot have multiple portal logins open at the same time, which causes problems when needing to multi-task within the portal.

Vorteile

The flow of Conexiom uses our EDI VAN to process orders as we do with other customers using EDI. This provides us with the ability to standardize how things are processed in our ERP system. Once learned, the flow is very intuitive and it will scale as we grow.

Nachteile

Custom parts are not easily transferred into Conexiom, although the logic would be very difficult to translate it anyway, so there is still some interaction with customer service. We are just installing it now, so our exposure is limited.

Vorteile

The best part of the software is it's functionality but that is only realized because of the people that have helped us develop solutions that meet our customers expectations over the years. Without the individuals on our account and their deep knowledge of our business needs and their ability to translate that into meaningful code, I'm not sure we would use this service for as many things as we do.

Nachteile

The cost is probably the most challenging item. It can also be difficult to manage the change management aspects of adjusting data entry personnel to this new way of doing things.

Vorteile

Once our connections were in place, testing was a process that was clear to follow. Our implementation manager [sensitive content hidden] was fabulous and ready to guide and answer questions.

Nachteile

My technical experience was limited when we started this process. At first, I was very intimidated by the technical aspects. [sensitive content hidden] was very patient and made sure that mapping and other areas we were not familiar became clear for our implementation team.

Vorteile

The ability to view alerts for amending PO's, accepting them, or rejecting all together. The dedicated 2 week sprint for on-boarding!

Nachteile

Initial on-boarding model was not effective, but has since been corrected and a new on-boarding or sprint methodology has been implemented that works great!

Vorteile

I like that Conexiom is customizable and flexible meeting my customer needs to send orders via PDF, MS Excel or PDF. It is very easy to work with the technical team to get results and setup new accounts with the mapping templates. I have trained several of my staff to be independent in setting up accounts. It allows us to spend time doing customer care instead of order entry!

Nachteile

I think that there are aspects of other offerings such as Direct Connect that still need a lot of work. It is an area that I am interested in, but need more research to find the right portal customer/platform to use it.

Vorteile

The AI learning feature is impressive. Once we have "taught" the software to discern key data points on the forms, the upload directly to our ERP is seamless.

Nachteile

The expense. The automation definitely reduces labor, but we've not achieved a significant ROI greater than the implementation and subscription expense.

Vorteile

It is very user friendly. The process is simple. This software allows our customer service department to focus more on the customer versus order entry.

Nachteile

I like everything about the program. Easy to use, great support

Vorteile

Conexiom is a powerful service for order automation with our company. Conexiom supports all aspects of integration, creation of mapping strategies, and continues to expand the options available to us.

Their continued development and growth in solutions supporting our business objectives firmly establishes Conexiom as a partner in our business.

Nachteile

Reporting is a challenge, however, it will take both of our companies and a third party to reach solution. I know Conexium will be ready when we are.

Vorteile

Conexiom allowed us to automate data entry required for order entry, helping evolve our sales function from order takers to order makers.

Nachteile

I would like to see better reporting, and the system struggles if the customer changes their behavior (e.g. how they enter the address on their PO).

Vorteile

When submitting files to Conexiom to process they are returned in a matter of minutes. Making mapping changes is very simple. The monthly reports are great for keeping an eye on usage and team member compliance.

Nachteile

The hardest part was the setup of the various vendors. However, one you set them up there is no maintenance unless the vendor changes the file format..

Vorteile

Automating a manual processes. Customers can submit purchase orders to our group and they are automatically converted to an order. It's a huge time savings!

Nachteile

I wish there were an easier way to communicate with the mapping team when something isn't right. We currently update the mapping in the portal, which is fine. It would be nice to have a to have more 2 way communication.

Vorteile

Onboarded 100+ customers in just under three months. Productivity gains saved hiring three people in customer service. Integration was easy to Eclipse. Customer support was fantastic.

Nachteile

Mapping SPA's was very difficult compared to mapping PO and AP invoices. So many different formats and specifics needs for SPA's made it difficult.

Vorteile

Easy to use, easy to deploying, flexible to change the logic. We used on PO, Invoice, Order confirmation, etc.

Nachteile

Not software itself, but we internally inside rep has adoption issue, and we are fixing this.

Vorteile

Strong technology to automate the O2C process through SFA process using text files

Nachteile

Weak OCR capabilities as the platform failed many times mapping JPEG files for instance

Vorteile

We use Conexiom for the purpose of automating PO entry and it works like a charm and the people at Conexiom have been and are a pleasure to work with.

Nachteile

I think the UI has some improvements yet but as most of their program runs in the background it doesn't matter as much as it would in other software.

Vorteile

Conexiom can minimize human errors like typos.
You can save time on processing multiple orders from the same customer.
Save time!

Nachteile

It takes time to process mapping requests, because it has to be done manually.

Vorteile

The product has been simple to integrate into our ERP, new integrations are quick to implement and well supported by Conexiom

Nachteile

I don't work with the product day to day but my team haven't raised any areas of the product that cause particular issues

Vorteile

Wasn't too hard to implement. Does what it says.

Nachteile

No real cons. Implementing wasn't hard .

Vorteile

Very good product with very good customer support.

Nachteile

There are no cons that I can think of.

Vorteile

Versatility and breadth of options. The company never said the won't do anything - they said we will look into it.

Nachteile

I would like onboarding and maintenance offered as low cost extra.

Vorteile

Very easy to use. Customizable for each of our customers

Nachteile

Sometimes response time is longer than you might want in a specific situation.

Vorteile

How fast the orders are processed and the accuracy of the orders...

Nachteile

I can't think of anything I dislike about the software!!

Vorteile

Easy to work with the support staff/mappers.

Nachteile

Slow to move around within the site and it seems the network or site is often sluggish.

Vorteile

100% guarantee for accuracy and no duplication of order entry. Takes steps out of our processes that we can be confident in. Increases our ability to get orders quickly visible to our suppliers, due to automation involved.

Nachteile

A bit pricey but understandable, as it does save a lot of labor costs by eliminating manual order entry steps and credits due to order entry mistakes.

Vorteile

It's easy to use and allows you to manage how you want the work to flow.

Nachteile

No Cons. If we asked for it, Conexiom made it happen.

Vorteile

Easy portal to navigate and onboard customers.

Nachteile

No manuals supplied, but you can obtain documentation online.

Vorteile

Helps bring more time back into my team's day by using order automation.

Nachteile

When pos get left in limbo. Better and faster communication required when a PO is under review.

Vorteile

Great implementation team! Very focused on our business needs of customization.
User friendly platform for sales order automation, easily scalable solution, compatible with various ERPs.
Easy account setup process.

Nachteile

The reports available are giving a good overview on present and historical critical elements of the process. Yet, I would love to be able to easier generate customized (detailed) reports as a user.

Vorteile

Once we have been able to get our customers loaded and mapped properly, it has been a wonderful tool.

Nachteile

The amount of work needed on our end. Had we of been super busy, this process would have taken was too long.

Vorteile

The way the code seamlessly transitions into Eclipse and reads the customer's PO as it states - customer information, quantity, part number, UOM, PO, etc - making it easier so we can get orders processed without fudging on the numbers and text!

Nachteile

If your team is working on the digitally reading of "image" po's that would be nice, though not sure how realistic.

Vorteile

Feature are easy for use, nice dashboard stats, easy to implement new customers with specific pdfs as an input file.

Nachteile

Better notification system would be very helpful.

Vorteile

ease of changing items on cross reference files, accessability, customer service

Nachteile

There were a few mapping difficuties with some of our customers

Vorteile

An excellent tool to Automate Order and AP invoice creation process. easy to use and onboard Trading partners.

Nachteile

I am expecting more API /connectors out of the box.

Vorteile

The flexibility to be able to be able to work with Conexiom and tailor some requirement of the tool to meet the complexity of the business needs.

Nachteile

Some limitation on the capability at initial deployment but this is a minor issue as the conexiom team are always willing to listen and learn how they can improve/enhance the product.