Boost.AI

Vorteile

The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions.

Nachteile

Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available.

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Warum Boost.AI gewählt wurde

Gründe für den Wechsel zu Boost.AI

Vorteile

This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.

Nachteile

If I have to say something negative then it is a lack of communication with regards to the product road-map.

Vorteile

Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials.

Nachteile

Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency.

Vorteile

The ease of use
Particularly great on Nordic languages
The user interphase
The quality Assurance during the training sessions

Nachteile

It would be great to have a multi tenant user interphase making more developers working simultaneously.

Vorteile

Ease of use is probably its greatest strength. We were able to train a group of our own people as AI trainers in merely a few weeks. None of them had any previous experience or education regarding AI or computer schience. The learning material is very comprehensive and consise.

The user interface is very well designed. Everything is very fluid. No waiting or loading times when implementing new material. It just feels very smooth. It is hard not to love it.

It took a remarkably short time to build a conversational AI that was helpful for our customers. And we are mostly self sufficient in adding additional material. Employees that used to answer questions from customers by phone and e-mail are now spending their days training the AI.

We have some ideas for improvements. Little things that could improve the user interface and speed up work for the AI trainers even further. Boost have a forum where we can make our ideas known and other users can upvote ideas that they would like implemented. The ideas that get the most upvotes are implemented in the next patch. It is a great system.

Nachteile

There is nothing we don't like about it. Nothing at all.

None of our employees who use it has ever spoken a bad word about the software. Note that this is very unusual. We implement a lot of new software and there is always something that gets on your nerves. People always have something to complain about. Not so with the Boost AI.

Anyone who has ever used it, loves it.

Vorteile

- First of all very strong NLP & NLU capabilities
- Scalable in large and complex organisations
- User friendly and easy to use API connectors
- Automatic Semantic Understanding (ASU)

Nachteile

There is the potential to further develop methods to measure the end-user's satisfaction. It would been nice to have if you could more easily connect this feedback to third-party systems.

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Vorteile

it is very user-friendly and easy to work with after a short introduction. The results are consistently good and predictable. This makes planning the work much easier for us. It is a great chatbot platform, one of the bets ones I have personally seen.

Nachteile

When we started working with them, the product was still rather young. They evolve constantly, but there are still always some features in the backlog that would e extremely useful for us. I think it will be a much more mature product very soon and I look very much forward to it. Despite everything, the company is flexible and willing to provide workarounds whenever possible.

Vorteile

I like that it's easy to use, and the tool for searching conversations with many different things to filter on. I like that our AI supervisor suggest things and functions that could be of use to us.

Nachteile

I wish it was easier to filter on coneversation ID. I wish it was possible to see which browser the chatbot was used on, and wich operating system. Could have more courses

Vorteile

A chatbot is only as good as you make it and Boost has enabled business to do exactly that. The tech is top tier and the tools make it really easy for business to train and maintain the bot.

Nachteile

Analytics is the most challenging thing about this. Both in measuring customer satisfaction and also if the customer also actually did get the help they needed (First contact resolution)

Vorteile

Boost.ai's Conversational AI platform is a joy to work with. It's equipped with all the necessary enterprise features, easy to use (without coding) and extremely scalable due to world class NLU. It's easy to integrate with other systems and customer channels, enabling customers to develop transactional Virtual Assistants.

Nachteile

There's nothing special that comes to mind.

Vorteile

This software has many tools for AI trainers, I can understand how it works with AI predictions, It has great analytics tools and strong model training features. I can manage the entire process of the virtual agent implementation.It is very easy to use, it can be connected to other software through APIs.The company has good learning materials, same as marketing, webinars, news, etc.

Nachteile

I'm looking forward for more languages to be supported. I would like to see more features for building voice agents.

Vorteile

By far out-classes competitive NLP/NLU models, especially in the Nordic languages.
High focus on Research and product development in close sparring with partners and customers.

Nachteile

Certain aspects of enterprise readiness is still in development, or only recently implemented.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Boost.AI

Vorteile

The ease of functionality. Undoubtedly the best AI on the current marked.
The ease of use. This is a very flexible solution.
It has endless configuration possibilities.
Adore how scaleable it is. You add users and the service it offers does not decrease. The service of the support team is above what I expected. Thank you.

Nachteile

Nothing at all
Can not think of anything

Vorteile

The best NLP capabilities of the chatbot solutions on the market and easy to develop and implement.

Nachteile

The solution could be more configurable for the admins/developers and the pricing is also reflecting the quality of the solution.

Vorteile

Superior NLP performance, easy to train AI, highly packaged and easy to use, easy to integrate to back-end.

Nachteile

Could be easier to expand/hook to complementary products, could have more open API's to access and modify data.

Vorteile

VCA still requires a lot of manual input to work, but boost.ai has succeeded in making programming simple and intuitive. In addition to smart technology, boost.ai focuses on talented employees who have the ability to motivate and teach customers and partners. Such an engagement infects all of us who work indirectly with boost.ai

Nachteile

The technology is still expensive to use for smaller companies, but here the development is fast.

Vorteile

We've used multiple AI chat software products, I noticed that Boost.AI works simply really well. Every AI chat bot requires some setup but this was really easy with Boost.AI. I think this is due to the neutral language processing. Something else I liked about Boost.AI is that is was also easy for our team to learn using the software.

Nachteile

I can't think of anything that I disliked about Boost.AI. If I had to say something, then I'd say to support more languages.

Vorteile

-Very good NLP understanding
-Very easy to use and create conversational flows by the AI Trainers
-Boost.AI has a good ambition to gather feedback from customers and develop their product even better
-Regularly coming new features / addons

Nachteile

-Doesn't have all the features which we want to have yet

Vorteile

We set it up really fast and got great user interaction almost immediately. The process to make it deeper and more impactful since initial set up has also been very enjoyable and successful.

Nachteile

the synonym list could be more responsive and the search bar should always be on top.

Vorteile

Easy to use and new material is quickly trained i det model.

Nachteile

Nothing special to report ..................................

Vorteile

User friendly - workflows and configuration
Time to market
Underlying algorithms the reduce training need
innovation like cold start and ocr

Nachteile

Improvement opportunities
multi language support ( blocker in some cases)
voice support, messenger integration ( compared to competition claims)
cheat sheet comparing to competition and ROI templates
Roadmap with approx timelines

Vorteile

Easy to create good customer experience with the tool

Nachteile

Better overview of intents when the bot gets huge