Procare Solutions – Bewertungsseite 2

Vorteile

I like that its multifaceted; attendance tracking, Food Program needs and billing/tuition.

Nachteile

Still has tuition express glitches when it comes to credit/debit payments. Still having to "force" a lot of deposit closures or manually enter payments that clear but dont show on the ledger. Parents think we are being "shady" when they make a payment that clears their bank, hits our bank, but doesn't reflect on their ledger. We have lost customers due to this.

Vorteile

As a director it is a very efficient tool for my teaching staff and myself to always be on top of attendance and all parent communication. Our families find it easy to use and especially love the photos and videos that are shared each week!

Nachteile

I would love if a Copy and Paste feature could be added. Sometimes teachers send a group message to an entire class which is easy but they'd like to copy that to send to a different group of students without having to retype. Often times they will type it in their phone's notes app and paste it into each message as needed on Procare. If procare had a copy feature it would save us time!

Vorteile

Procare Solutions is great for streamlining child care management. Some of the biggest pros include:
     •   Parent Communication – The app keeps families informed with real-time updates, messages, and daily reports.
   •   Attendance & Check-In System – Digital check-ins improve security and tracking for children and staff.
   •   Lesson Planning & Assessments – Helps with organizing curriculum and tracking child development.
   •   Regulatory Compliance & Record Keeping – Simplifies documentation for licensing and reporting.

Nachteile

I have no dislikes when it comes to Procare

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brightwheel

Gründe für den Wechsel zu Procare Solutions

The demo was really easy and there was no pressure to purchase

Vorteile

It is easy to use and makes the day-to-day operations manageable.

Nachteile

Some issues with the fingerprint scanner and updates but usually resolved with a quick re-start.

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Tadpoles und brightwheel

Gründe für den Wechsel zu Procare Solutions

Best options and functionality compared to other products.

Vorteile

We have loved the Procare desktop over the 15-plus years we have utilized it. Our favored features have always been tracking time cards for staff and students, and billing for families. The system is clear, organized, and usable. It is excellent to be able to go back to accounts and see the entire history of each account. The idea of Procare online to meet more Daycare daily needs seems like it could be a great system yet daunting.

Nachteile

After being a customer for over 15 years it was disappointing to be put into a new pricing. After this change was made and "online" was launched for us, many features caused confusion with parents, and changes were made to our account with no warning. It is also hard to grasp why the two systems only communicate some information but do not sync all information. Example: if we start tracking meals through the app, we can not generate reports on meals in the desktop version because this information will not be synced to desktop.

Vorteile

I like that it allows for in depth parent communication. I also like how easy the system is to use.

Nachteile

There are a handful of limitations within the desktop version for administrators. I wish there was an easy way to mark children absent. I also would like to see a higher quality documents system.

Vorteile

I love how user friendly Procare is. Very nice that we are able to run reports on class information, who has outstanding balance, and when a payment was made. I do also love how I am able to set up recurring invoices for each family. Very convenient also to have access to all staff information. I also use the Bank Account Activity report and Transaction reports often when reviewing payments

Nachteile

I do not like that our families are able to change their payment method each month. Even though I have them sign a financial agreement they still make changes. This is difficult because invoices must be adjusted for the CC fee. It would be nice to have an automatic late fee invoice for all outstanding balances.

Vorteile

I like the fact that the program is easy to use and has more complicated functions when needed. I was able to get rid of QuickBooks and do all my center management for students, accounts, and staff with payroll all from one program that I can also access from anywhere! I love their customer service. They are trained and can really help.

Nachteile

Are too many choices a problem? So many reports that it takes time to figure out what report you want. Once you figure out the report that works the best you are set. With data reports you can configure your own reports as well.

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Kahoot!, Kangaroo und brightwheel

Gründe für den Wechsel zu Procare Solutions

I have evaluated other management programs, but they all have about the same functions and are more expensive. I would also have a big learning curve moving to a new program and moving all my data so a new program would have to really wow me.

Vorteile

I like the ability to process tuition and keep track of payments.

Nachteile

I don't like the way that Daily Activities are setup. I wish the app had more of a social media feel where parents could view the activity and comment or 'like' what they are viewing. A previous app we used had the activities displayed this way and we found that this better supported teacher/family engagement.

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brightwheel

Warum Procare Solutions gewählt wurde

We made the switch because we wanted a product that would allow us to take payments and manage the finances.

Gründe für den Wechsel zu Procare Solutions

The choice felt like the best fit for our needs.

Vorteile

We've used Procare for about 8 years for our Before and After School programs, and this summer started using it for our summer day camps as well. I like the PIN check in / out option, as well as the option to set up carpools so that parents / authorized pickups only have to remember one PIN. The pricing is very reasonable. The app works well for communication with parents.

Nachteile

I wish it was easier to activate participants in the app. We sometimes have kids who are registered for the program but have not attended in a long time, so we inactivate them. But then they show up for a drop in, and it's not easy to re-activate them from the app.

It also takes quite a few clicks to get to the parent kiosk screen for parents to sign their kids in and out, and the steps aren't that intuitive. It would be nice to just have the parent kiosk with the PIN entry as a button on the front screen to get to it quickly.

Some of the reporting processes could be simplified - I wish we could customize the reports more.

Vorteile

I find ProCare to be very user friendly. Our families love having real-time updates of their child's day. It keeps everything very organized, student information, immunizations, daily activities, etc. I just have to click on a child's name and I have everything I need.

Nachteile

I would like to have the option of have several forms, right now, I can only have one form for families to fill out. I would like to have an interest form and an enrollment form.

Vorteile

I’ve used Procare at two different daycares and have loved it! I have also used a different app (Tadpoles), so I have something to compare against and I’d choose Procare 100%.
I love how easy it is to message parents through the app and stay connected.
It is nice that you can put in an activity for multiple kids at once.

Nachteile

I’ve used this app for a while and I still don’t quite understand how to put my lesson plans in?
Or how the evulations work on there but it will be a process of me trying to figure it out!

Vorteile

Convenient, easy, and able to access anywhere!

Nachteile

Some of the reports aren't as customizable as we hope for.

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brightwheel

Gründe für den Wechsel zu Procare Solutions

Because we already had Procare Solutions and making the change would've been to inconvenient with time.

Vorteile

That we have everything in one place, we can send out forms, newsletters, message parents and handle billing all in one platform.

Nachteile

We are school-age so our program runs differently, I wish the Standards provided in the lesson planner went up to school-age, but I have not yet found a program that is set up for school age students.
Parents don't like that they get updates for room changes/recess, etc. But if they turn off notifications, they don't get any notices including deadlines... it would be great if they could do customization for user end for that.

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brightwheel

Warum Procare Solutions gewählt wurde

We loved HiMama's (now Lillio) customer service and their platform was easy to use, but we couldn't send out forms, financial reports were VERY limited, and we were still having to use Remind to send out messages. Procare has everything on one platform and expanded financial reporting tools.

Zuvor genutzte Software

Lillio

Gründe für den Wechsel zu Procare Solutions

Combination of pricing and available services.

Vorteile

The ease of use. We started recently and the ease of use for both staff and parents has been amazing!

Nachteile

Nothing so far. We just started using the program so we haven't ran into too many issues yet.

Vorteile

The personal assistance as we transitioned over to Procare.

Nachteile

I find the administrative reports lacking practical applications for day-to-day use in the center. The online PRocare does not work with Kinderconnect to daily report to TWC-CCS.

Vorteile

It is truly an all in one system. While I do not use all of the features, there are so many to choose from; billing, payroll, parent engagement, portfolios, curriculum, and more. I am always excited to see what new things are being offered.

Nachteile

The price..... Mainly the high credit card fees through their integrated tuition express portal. We lose several thousand dollars a year to the high credit card fees. I could and did switch to another provider to save on the credit card fees, but the fact that it is integrated and posts the payments right away is what keeps me. It is expensive to invest in the system and all of the add ones as well, but it truly makes my job easier. I could not imagine doing this business with out it.

Vorteile

Procare is a great product for someone new to childcare management that needs a simple system

Nachteile

When we initially purchased Procare we bought modules and seats for local systems. Then several years ago we moved to cloud based services and minimal features and were then charged a monthly fee. Then about a year and a half ago we were forced to move to the full feature monthly fee even though we weren't using the features nor needed them. The new cost doubled monthly and made us look for a newer product.

Vorteile

ProCare takes care of all our needs in one easy platform. From tracking who is signing a child in and out, attendance, parent messages, incident reports, diapering, feeding and even napping, we have been able to do away with pen and paper for basically all classroom documentation. As administration that does not work hands on with billing, I am still able to see in-depth explanations to parents accounts and assist them when they have issues.

Nachteile

As with any technology, there are glitches. Things as simple as Procare not catching a child's birthday and changing their tuition accordingly has to be monitored because it frequently does not work. Other than that, our only downfall is that if wifi goes down, we lose some capabilities as cell service is not great in our building and many parents rely on a tablet kiosk for signing children in and out.

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brightwheel

Gründe für den Wechsel zu Procare Solutions

Procare seemed to fit all of our needs best at the most affordable price.

Vorteile

Procare is a one stop shop! They do everything we need and are always adding new features. The backend reporting side of Desktop is a game changer for administrators and the app has been crucial for maintaining consistent, quality communication between staff and families.

Nachteile

Nothing- we switched to another system for a year and as soon as our contract was up with the other guys, we ran back.

Vorteile

Procare is always trying to improve and add new features. Their online videos are always available and easily understood. We appreciate that when they are looking to implement something new we are able to be part of the Beta version and give feedback. Especially appreciated that Procare listens to our feedback.

Nachteile

There are some simple functions that we would like (for example - a place to put our own school calendar or other notices that parents can just view when they need. Additionally, a ProCare message or email alert that a parent has uploaded a document for our review. HOWEVER, we understand that they can't always implement what we feel is needed.

Vorteile

Their invoicing platform , is my favorite part once you learn the steps its pretty flawless.

Nachteile

The messaging, doesn't show when a parent or staff member has read a message so that can be confusing and frustrating.

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brightwheel

Warum Procare Solutions gewählt wurde

So that the school had a seperate invoicing/accounting software seperate from other parts of the church.

Zuvor genutzte Software

Planning Center

Gründe für den Wechsel zu Procare Solutions

When it came down to it, there were small features which that Procare outshined Brightwheel

Vorteile

The online MyProcare Parent Portal is a great way for parents to add and update their children's weekly schedules. And it's super nice that they can pay their bills through the portal as well.

Nachteile

Tuition Express frequently fails to post payments to random accounts when a parent pays online. This is a HUGE headache because you must goin to the accounts and manually enter the payments and then generate a deposit report.

Vorteile

Procare used to be just to manage student enrollment and tuition payments. Now it's so much more! We can send messages, photos and newsletters to parents, and we control who can view them. Staff use Procare to clock in, and payroll has become so much easier! We're hoping that using staff to take student attendance will increase the accuracy of the reports.

Nachteile

I have two teachers who are dissatisfied with the parent messaging to the point that they decided to use a different messaging app. That is due to the fact that they have no way to tell which parents have seen a message unless that parent takes the time to send a reply. A quick reaction button would help. We also have parents (i.e. our room representatives) who want to be able to message other parents and cannot. I am not a fan of the staff messaging system - if I send a message to all staff asking who can stay late, and then a second message asking who wants to order lunch in, there is NO way for me to tell which message a staff member is replying to because each response comes individually rather than as part of a thread. None of them can see the others' replies either.

Vorteile

I really like the whole communication aspect of ProCare. We are able to share information to parents as it's happening and then can in return reciprocate. I love that we don't have to do the old paper communication, it saves so much time doing it electronically and is easy to use.

Nachteile

I have found using the automatic billing feature that if a child is missing a sign in or sign out time that the system doesn't bill anything but most of all there is not error report or message that indicates that happened. We have found a lot of time wasn't billed and had to go back and figure that out.

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brightwheel

Gründe für den Wechsel zu Procare Solutions

The cost per month was much more reasonable with ProCare. Brightwheel wanted to charge by the number or rooms or children - I can't quite remember. I also like the features and easiness of Procare.

Vorteile

Love all the features, child log in/out, parent payments, staff hours etc.

Nachteile

I wish that parents could use credit cards and get billed directly for the fees based upon what they charge on their card. Another software we used could do this and we were told that Procare can't. I wish that this could be figured out as it would make it so much more convenient as we have to use Square when parents want to use thier credit card.

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brightwheel

Warum Procare Solutions gewählt wurde

Cost and features and ease of use and not friendly

Zuvor genutzte Software

brightwheel

Gründe für den Wechsel zu Procare Solutions

Cost and ease of use and amount of features

Vorteile

1. Ease of use: pretty intuitive and quick to learn even for my older employees
2. Online payments, can set up recurring plans, one-time invoices, receive payments.

Nachteile

1. Online registration: I love that you can customize but it is limited. Also, the information does not efficiently cross over to their profile, a lot of information needs to be manually typed in regardless of if it was included in the registration.
2. Customer service could be a little quicker. Although, it has gotten better over the last year.
3. Waitlist is a little hard to keep track of.

Vorteile

I love having an all-in-one solution for our children's center. Customer service is generally very responsive.

Nachteile

There are still some features Procare is lacking, in my experience. I'd like to get notifications (as the administrator) when teachers create incident reports and I'd like a way to confidentially communicate with enrolled families within the platform, for example.

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Tadpoles und brightwheel

Warum Procare Solutions gewählt wurde

Affordability and the combination of features work well for us

Zuvor genutzte Software

Tadpoles und brightwheel

Vorteile

Financial record keeping and parent engagement.

Nachteile

Teacher tracking of children's progress.

Vorteile

I used Procare Online since before it was Procare ONline. I like the portability and the price. The features were updated regularly and it made enrolling and tracking so easy and precise for my childcare Program.

Nachteile

Some of the features still need to be updated. Integration with our food program and options state learning domains would be nice. We have the domains there but it has to be inputted manually.

Vorteile

Once you set it up, it is easy to use. We are able to keep employee classes, timecards, student vaccinations, etc. all in one place! We also use the app so we really like the ability to communicate with our parents.

Nachteile

The credit cards fees and the monthly fee can be high.

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brightwheel

Warum Procare Solutions gewählt wurde

It didn't so what Procare does. I had trouble keeping track of who had been billed and who hadn't.

Gründe für den Wechsel zu Procare Solutions

Brightwheel was more expensive monthly.

Vorteile

I like the all in one aspect where you can run your entire program using this software.

Nachteile

I don’t like that the software is only windows based therefore you cannot use Apple products for the desktop version. They are missing a lot of important report run options as well.

Vorteile

I liked the idea that it would do billing, online payments, parent engagement, and attendance tracking all in one. It doesn't. It does it all in three or four, and the parts don't talk to each other.

Nachteile

If the desktop and online versions both have a feature that says "immunizations," they should sync. I should not have to enter things twice! We painstakingly enter the children's schedules in the desktop version for billing, and online it doesn't even tell us what days of the week they're scheduled, let alone what times! Parents can pay through the app, which is great, but if you want it to automatically charge them the 3% fee for credit card use, they can't pay through the app but instead through MyProcare.com. The desktop version has a button for Tuition Express. Is that the same as their website, tuitionexpress.com? Of course not! Can you see the same stuff? Nope. Don't be silly! Is the product support number for all the things the same? Nope, different one for each aspect!

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brightwheel

Warum Procare Solutions gewählt wurde

Cost, and all of the features we needed were supposedly combined into one product. It's NOT one product. It's a bunch of different ones that sort of talk to each other, but not quite. We're going to continue to use ProCare for our billing and online payments, but go back to Lillio for the parent engagement aspect.

Zuvor genutzte Software

Lillio

Gründe für den Wechsel zu Procare Solutions

The fact that we were already using ProCare desktop to do our billing.

Vorteile

Very helpful as always whenever there was a problem I couldn’t figure out they were always helpful and prompt about it.

Nachteile

I really don’t have any complaints I have had all my business needs met through procare.

Vorteile

It's easy to navigate through. I am able to see all of the locations underneath me signing in one time.

Nachteile

Not user friendly in different aspects. Safety concerns when it comes to what the parents can do.

Vorteile

Everything is located in one place and is easy to use. They are constantly adding new options and are quick to resolve an technical issues that arise.

Nachteile

The monthly fee is a bit higher than other comparable apps.

Vorteile

I think Procare has been helpful, but it needs to improve to meet the demands of the young parents.

Nachteile

Procare does not have the ability to send messages or Newsletters as an email and a text message. Young Parents today read their text message faster than an email.
Also the Procare app is useful but if a teacher or assistant needs to contact a parent quickly, they cannot just touch the phone number and be connected.

Vorteile

The customer service is amazing! Any time I need to message or call my issue or question is immediately handled and fixed. They also reach out afterwards to make sure you are all set and see you have any additional questions!

Nachteile

I wish there was an option for automatic payments without additional fees.

Vorteile

The communication my parents and teachers can have to assure that the children have the best environment and tools for that individualized experience.C

Nachteile

I wish there were a few tools with the billing to truly be more turnkey than it is at the moment.

In Betracht gezogene Alternativen

Lillio

Warum Procare Solutions gewählt wurde

Cost of use Classroom ease of use in notating children's care and education

Zuvor genutzte Software

brightwheel

Gründe für den Wechsel zu Procare Solutions

The portability of the program and the comfortability and ease of use with the external extensions to the program.

Vorteile

Since we have been using ProCare they have continued to add new features and make upgrades. When they added the name to face feature it has been really helpful for our 15 minute nap checks.

Nachteile

I would like to be able to add photos directly in the messages.

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Tadpoles und brightwheel

Gründe für den Wechsel zu Procare Solutions

It seemed to have the most features we wanted at the best price point.

Vorteile

I love how Procare has allowed out center to switch to one software system instead of using 2-3 like we used to. It has allowed us to grow stronger relationships with parents thought messaging and getting to send them photos though out the day of there child!

Nachteile

When updates are done sometimes it affects the online version and causes it to run slow or be down for a bit. However they are very quick to get it fixed.

Vorteile

I appreciate the reports functions and formula billing! Customer support is always helpful, positive, and very informative! We have had a great amount of feedback from our families regarding how much they enjoy the versatility in updates, and the live updates and photos throughout the day

Nachteile

I think there are some opportunities for functionality that are overlooked. For example, we cannot edit the parent phone numbers through the desktop site and then have them synced through the dashboard online. Our teachers have voiced that they would like the ability to edit messages to correct small spelling errors or realign the message for further clarification. We can also not generate a report that reflects scheduled days vs attended days. - which would be helpful for corporate reporting. Also, having parents electronically sign incident/ accident and move up sheets would be great.

Vorteile

Procare is very easy to navigate and offers many customizable features. Customer service is friendly and helpful!

Nachteile

I love everything about Procare except the high transaction fees they collect with each batch payment. For a non-profit, private Christian school, the annual cost exceeded $10,000 and we had to discontinue use and go with another company to solely handle billing and payment processing which is so much more affordable. Unfortunately, it is not as easy to use and we wish we could switch back to Procare.

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Tadpoles

Gründe für den Wechsel zu Procare Solutions

A former Director made the purchasing decision and I am unsure of what comparatively influenced the decision.

Vorteile

I like that it can do so many things, billing, attendance, family engagement, messaging, staff timecards etc.

Nachteile

I wish that it was more of an all in one rather than the online vs desktop. A one stop shop is really what centers need.

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Tadpoles

Warum Procare Solutions gewählt wurde

We used EZcare and Tadpoles, but then EZcare merged with Procare and Procare eliminated our need for tadpoles

Zuvor genutzte Software

Tadpoles

Gründe für den Wechsel zu Procare Solutions

tadpoles wasn't yet equipped to handle subsidy billing

Vorteile

I like that I can do my billing through Procare and messaging to parents is wonderful

Nachteile

What I don't is the added fees if you want to use the digital curriculum. I feel if it's part of procare it should be included in with the price.

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brightwheel

Gründe für den Wechsel zu Procare Solutions

I chose Procare over Brightwheel because of the pricing and user friendly

Vorteile

Procare has made out invoicing so easy and efficient. Late and overdue payments have become a thing of the past as our clients are able to see their running balance and pay easily.
The Dashboard and student tracking is a definite plus.

Nachteile

You are not able to message a teacher privately or directly. This becomes an issue if Parents need to speak to one teacher.

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Lillio, Tadpoles und brightwheel

Gründe für den Wechsel zu Procare Solutions

Cost, customer service and recomendations

Vorteile

Communication ability with staff and parents.

Nachteile

That the employee information does not sync the way the children's information syncs.

Vorteile

One of the best features for me is the Parent Communication app. I can send updates, photos, and messages to parents throughout the day, which keeps them in the loop and reassured about their child’s day. The parents love it, and I can tell the kids enjoy seeing their progress reports too!

Nachteile

nothing, there is not one bad thing I can say about this app.

Vorteile

I like being able to message with parents and to see the billing status of each family.

Nachteile

As the director, I can't message privately with parents. I also wish that the desktop version and the online version could work together. I had used the desktop version previously and liked some features very much, they made my job easier.

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brightwheel

Gründe für den Wechsel zu Procare Solutions

We felt hounded by the Brightwheel representative.

Vorteile

The capabilities and straight forward features

Nachteile

The interface can be slow and choppy, I would love to have a parent community/family “board or communication” capability of some kind for families to have and communicate with each other. Also for us to post in and have families like and comment

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brightwheel

Gründe für den Wechsel zu Procare Solutions

Cheaper product for same functions of product