AppFolio Property Manager – Bewertungsseite 6

Vorteile

There are so many features that are great, but there are too many to list. It is great to have all the information in one location from the guest card to the leasing. Having all the online rental payments go right onto their ledger saves so much time. We love also being able to pay owners and vendors from the same system. There are so many features we have not even begun to use and it is just a great system.

Nachteile

We do not like that we are not able to download the ledger with a total of charges and payments at the bottom of the ledger. They used to offer it and when tenants or cosigners had questions it was a huge help. Another issue we have is not being able to send the letters via email to the cosigners. Most of our tenants are students and the cosigners pay the rent and we need them to get the email letters. Few other things but the PROS outweigh the cons by far.

Vorteile

The product is very user friendly and easy to navigate. The product allows you to upload multiple photos along with a written explanation to give your clientele a clear view of their property.

Nachteile

The fact that I can not manipulate the templates to move sections around or add a new section to a corresponding area after the whole template has been completed. e.g. If I have completed the template with the master bedroom followed by bedroom 2 and I wanted to add the master bathroom after the master bedroom. I can not do this, I would have to added it at the end of the template, rather then slide it in under the master bedroom section.

Vorteile

The ability to have everything in one place. We switched to this software from another we had been using, and this has allowed us to not only gather better and more accurate data, but also has alleviated our need to make our own reports in excel as all of the company's key indicators can be measured all in the same system.

Nachteile

There are occiasionally things that pop up, that seem very remedial and common sense that don't happen. For instance, the entire platform allows you to sort your reports and data by dates. But if you want to see the delinquency notes on a tenant, you have to either look at all of them on the report or none of them. Or the ability once a move-out is complete to click "Undo" Move-out and correct a mistake, but once a move-in is completed, there is no undo button.

Vorteile

The ease of all of the features. I love the program and what it does for our company. Customer support is also a huge plus! They're always fast with getting back and follow up with you to make sure your issue got resolved. They just go the distance to make sure you understand the issue you may have or answer any questions about new features you haven't used.

Nachteile

Some features are confusing and don't make sense. Could be "dumbed" down a bit without having all the extra steps. There are also some features that I feel like we may be able to get use out of, but they aren't high lighted as much. Like the inspection aspect, I feel like we'd be able to use it but there's things in there that needed to be added. Also we would love to be able to write down keys/fobs that each tenant may have in their "units", but it only gives you the option of the key number. Just a couple things that need to be tweaked for us to use them efficiently.

Vorteile

Ease of use. Organized. Forward thinking and always updating with new features. Love many aspects including listing rentals, screening applicants, managing daily, tenant communication.

Nachteile

Owners do not have the ability to make folders for shared docs. Scheduling showings is great but glitchy, still requires too much manual input and has no ability to schedule in bulk. We work with this because the rest of the software is superb.

Vorteile

User friendly and great technical support!

Nachteile

lease templates are too much work to set up. Can't wait for the PDF upload capability so we can just fill in the blanks on the standard Illinois lease agreement. Wish there were more fields for property taxes and keeping up with issues on the properties.

Vorteile

Complete integration of property management duties, easy of use, and benefits management, owners, and renters.

Nachteile

Clearing the universal search. Doesn't default to a clear field.

Vorteile

The software is user friendly like any other software on the market.

Nachteile

This company does not have a division to Combat FRAUD. Their ACH Payment System has a gaping hole in their design that allows hacking and financial crimes. Once you report the crime, they do not respond to your need. I reported an ACH Owner Payment Fraud in less than 24 banking hours. They could have easily stopped payment to the hackers. But they do not have anyone in charge. They were in such a hurry to send money to the hackers but extremely slow to listen to their client. All they will offer you is excuses and a worthless letter of indemnity. I had contacted my bank to put a stop on this transaction. AppFolio could have done the same, but they did not. They willfully paid the hackers despite my notices. Then they asked me to reimburse them for their incompetence and payment to the hackers. I told them to write an extra letter of indemnity and sent it along the one you wrote for me. They retaliated and froze access to my data base without allowing me to copy any of my records. They are trying to extort money from  me for their incompetence. Do not trust this company with any ACH Transactions.

Vorteile

Good marketing product, nice integration with applications, lead generation, and designed website.

Nachteile

Importation and set up was an absolute mess. Importation team coded 60% of accounts wrong. Monthly issues arising from bill coding, lack of combined general ledgers for clients with multiple properties. Lack of centralized general ledger showing clean accounting. Complex and unwieldy client statements. Contentious unhelpful customer support that takes 48-72 hours to respond and frequently with non-solutions. Lack of local data control. Lack of local bill coding control.

Clients complain frequently that statements are confusing, badly designed, and the lack of a client general ledger makes large investment accounts virtually impossible to track cleanly.

Vorteile

It is so easy to coordinate managing rental properties across North Texas, all of California & Oregon with a central office in California & just a few feet on the ground in Texas. We absolutely love the notes feature, we can record all communication that a specific tenant has with any of our team members across the country & it is so nice when you need to recall a specific communication you can print a PDF with one click. Texting tenants usually garners a much quicker response than waiting for someone to return a voicemail.

Nachteile

Imagine you know a tenant is moving out tomorrow so today you pro-actively make a work order to send the locksmith over to change the locks tomorrow. The tenant isn't moved out in the system yet so the work order will have their contact info on it, confusing the contractor. Then when the job is completed & billed then that old tenant is going to automatically get a maintenance survey request, for a job they didn't order at an address where they no longer live.

Vorteile

The things I like most about this software are its ease of use, its intuitive nature and how it is ever evolving and improving as a direct result of user suggestion and need.

Nachteile

I am a loyal fan of AppFolio and have always wondered why more people don't seem to utilize it in my region.
But if I had to pick something I like least about it, it might be that it does so many things I think no one will ever be an expert at it.

Vorteile

We have had great success with AppFolio. Our interactions with customer service are productive. It seems like new or updated features are being added almost on a daily basis. Users can drill down into reports with more precision, new options are added on tenant and owner portals, and improvements to the dashboard customization are only a few examples. The company listens to their customers needs and wants - and then delivers! We have no intention of shopping for a new software company for our property management needs.

Nachteile

Reporting is hard to learn for new users. I believe this is because there are so many options, with new options being added all the time.

In Betracht gezogene Alternativen

Yardi Voyager

Warum AppFolio Property Manager gewählt wurde

I do not know the details.

Vorteile

User friendly, quick customer support and the ability to pull/create custom reports. The awareness that we the customer are always being heard.

Nachteile

Only thing I can say as a paying customer is we would appreciate some discounts on new products or at the very least a free trail run with some type of commitment from us some where later down the road

In Betracht gezogene Alternativen

Yardi Voyager und Buildium

Gründe für den Wechsel zu AppFolio Property Manager

Mainly due to the reason that I’ve dealt with or used the other software options in the past and had the most confidence in the implementation of Appfolio. Training people to use Appfolio as well as explaining how Appfolio works to a third party is much easier to do compared to the other options. These two factors, in my opinion are crucial when involved in the real estate investing industry

Vorteile

I like that I can send out bulk (and individual) email and text residents. I like that residents can enter work orders online.

Nachteile

My biggest thing is I don't have access to make changes to my property website. I have to go around the world and back. I don't like that I can't pick and choose when running background and credit checks. Sometimes I only need to run one or the other not both. I also don't think it's user friendly how you can edit charges when a payment has been posted and it's not user friendly when having to swap people to different apartments - more so when we have no vacant's and 2 future residents are posted and need to swap them was difficult. I also don't care for the fact that if another sister property doesn't pick their property while entering a prospect - I can see their guest card on my guest card list.

Vorteile

It's like the Quickbooks of property management. Super easy to use / user friendly. You can use it intuitively without even taking a tutorial, but they have plenty if you need them. I've reviewed a lot of different software products for property management, and AppFolio was without a doubt the best option. Transitioning files was fairly easy with AppFolio's help. Everyone learned the software quickly and easily.

Nachteile

Honestly, I think it still needs a good bit of tweaking on the HOA management side, as there are things like leases that are still included in moving in new homeowners which doesn't apply.

Also, the accounting side leaves a little to be desired. It looks backwards for homeowner statements, so it's sometimes hard to explain to them. But overall, it's also pretty easy to use and the support at AppFolio will fix anything you can't.

Vorteile

Portability ! I work mostly on the road with my Ipad and Iphone. I can set appointments , assign work orders do anything that needs to be completed for my daily business right in my Truck aka Mobile Office.

Nachteile

I wish each user in Appfolio could get an email address via gmail that works directly with the software. That way all emails that come in from tenant or owner would be connected/viewed via Appfolio. Our local school board uses Gmail as their server. example : [email protected]

[email protected] or [email protected]. That would be sweet!!!!! and promote Appfolio at the same time.

Also, offer a training course for individuals that want to help offices implement Appfolio into their business. Many companies get Appfolio but don't use it to it's full extent. They need help with a live person in office. You could offer a certification course and have people independently help with after the data is in the system.

Vorteile

The accounting is the most robust I have found and do like most of those features.

Nachteile

I am still unable to text all my tenants at once for emergency situations, this has been requested for years now by hundreds of managers along with myself and its obvious that Appfolio does not listen to most requests no matter how many people have asked for it. I also do not like that I cannot use an outside screening source and the very high cost to screen through appfolio. I also do not like the high cost of a website.

In Betracht gezogene Alternativen

Buildium

Warum AppFolio Property Manager gewählt wurde

The product was not function and had a lot of issues.

Gründe für den Wechsel zu AppFolio Property Manager

I was referred by another property management company that I know the owner of.

Vorteile

I love that the software is user friendly, has help videos and have well written instructions for all topics, and they listen to our suggestions and implement them as soon as they can.

Nachteile

I actually like everything about the software.

Vorteile

Most of Appfolio is easy to use and the online portal is great for tenants to pay and put in work orders.

Nachteile

This software is not the all inclusive piece of software that is is advertised to be. One of my biggest issues is that the support for adding documents to a lease are extremely limited. This is completely unacceptable as there are multiple documents that are required by federal law that can not be integrated into the online lease that have to be done outside of Appfolio.

There are many more things about this software that annoy me on a daily basis that need to be fixed as well.

Vorteile

Flexibility and ease of use. It allows you to delete transactions and edit them. Great training videos and articles. Enhancements and updates are made regularly.

Nachteile

Inability to assign due dates on manual invoices and an easier override of monthly late charges, making the latter process quite laborious. My only other criticism is applying credits in the diagnostics panel. It should populate the fields and then let you edit. Instead you have to enter everything line by line.

In Betracht gezogene Alternativen

QuickBooks Enterprise

Warum AppFolio Property Manager gewählt wurde

Skyline was very inflexible, no training provided, not user friendly.

Zuvor genutzte Software

SKYLINE

Gründe für den Wechsel zu AppFolio Property Manager

Ease of use and two very talented sales rep who made our choice a no brainer.

Vorteile

I love that it is easy to use. While I personally come from a technical background, the entire company must be able to effectively use the software daily, and getting up and going only takes a day!

Nachteile

It is a closed system. You cannot easily use it with other software aside from exporting reports.

Vorteile

Property pages, Work orders, vendor pages, and being able to see the owner/tenant portal is great. There are so many features, even after using it daily for years I still learn new things.

Nachteile

I wish there were more bulk features, for guest cards, and forwarding emails/letters through the system.

Vorteile

Everything. This one software does everything I need it to to manage all of our 1500 properties. Maintenence, owner statements, marketing online, etc. It just has everything we need.

Nachteile

User control. One thing I would like to see it have is allow the admins to control the user levels and set permissions that meet our company's needs. The built in user roles are great, but they don't cover what our different departs do completely. For example our maintenance department needs access to owner information to send out maintenance requests to them. The default Maintenance Coordinator roles can't do that so we have to give them Property Manager access. The problem with that is that they can see much more information that they don't need access to and there is no inbetween levels.

Vorteile

Follows the flow process of property management. AppFolio easily allows me to complete the tasks for three employees. There are redundancies that prevent common and costly mistakes. Having an advertising module built in is fabulous. We only use AppFolio for advertising, The maintenance module continues to grow in functionality and the electronic Lease process reduces time and work required from our Leasing Agent.

Nachteile

IF I had to say something, I would say that changes for the sake of changes can be counterproductive. Just when I feel comfortable with a new feature or process, it changes. I think this is due to shift in mobility demands from the new generation moving into the work force and AppFolio has to meet these demands or become just another past property management software.

Vorteile

Excellent full service solution that constantly improves driven by user suggestions and any changes in legislation.

Nachteile

Application flexibility - more fields need to be mandatory or have the user determine which is mandatory.

Vorteile

Easy to use. Product is always changing, improving with technology.

Nachteile

The products are always improving but they are being rolled out before talking to more users of what they are looking for in the new product. It seems to fit some but not all.
It's becoming "yardi like" with each add on costing more and more. Things used to be included and now it feels as though the company is more profit focused.

Vorteile

Very user friendly; clean look; multiple search functions; decent reporting; user portal functionality; great implementation team; decent support; continually adding new features and enhancements; affordable - great value for the investment

Nachteile

Very limited for commercial property management applications; accounting platform does not adequately support multiple or independent accounts for individual properties; tenant and owner profile info pages are very limited for a commercial

Vorteile

Appfolio is so easy to use, both for us as managers and for homeowners using the portal. Appfolio has spent a great deal of time figuring out which features are the most beneficial and perfecting those features.

Nachteile

There are a few very minor technical things but I am sure they will get fixed as Appfolio is constantly making improvements.

In Betracht gezogene Alternativen

Buildium

Warum AppFolio Property Manager gewählt wurde

I started onboarding with Buildium when we first started our company but they were making the onboarding process too difficult so we switched.

Zuvor genutzte Software

Buildium

Gründe für den Wechsel zu AppFolio Property Manager

Ease of use and customer support.

Vorteile

Very organized, the tabs on the left make it very easy to jump from category to category, and you can limit what certain people have access to. It’s very easy for the tenants to pay rent and report maintenance issues, and for the owners to see everything to do with repairs, rent, their pay outs and other fees. It also makes documenting communication easier for reference, and makes it faster to get information to the contractors and vendors we use.

Nachteile

When a tenant moves in on any day other than the first of the month, the accounting system automatically lumps the first months rent and the prorated rent together. This can’t be changed until the first of the following month, this has proven to be confusing for the new tenants. Also, we can’t search work orders by property, we have to go into the owners ledger to see what’s been paid for each property.

Vorteile

I appreciate and could not run my company without your help, your website and software. Using your site has helped me organize and better able to manage my clients and tenants. I also appreciate the accounting and how specific it can be, or it can be more simplistic for clients who are not as sophisticated in using some of the more advance features of the site. Over all, developers at Appfolio seem to spend a lot of time with the evolution of the site constantly, and it shows.

Nachteile

I have real estate agents in my office and a couple leasing agents. I manage the property management company, alone. I recently found out if I should die or no longer capable of operating the management company, Appfolio would not be able to guide my next of kin with closing my account and help to guide my relative in the allocation of funds to different owners/clients. I do believe Appfolio should have a feature, even if there is an additional cost, that would help reconcile the funds and close the account.

Vorteile

We like the fully integrated platform across our Business functions. The customized webs portal and its design to fully integrate the leasing platform through to public facing websites. The mobile computing was seamless and identical to working on a PC.

Nachteile

Customer service is no -existent. No dedicated support available. Often takes 2-4 weeks before we receive a response, if at all. I am uncertain if we can grow our company on partnership with AppFolio without major improvements to the client support and experience.

Vorteile

Batch invoicing is nice in that it pulls the data in for my review/edit quickly. I like the ability to copy (Repeat Bill) an invoice. Great that I can search for GL by name or number is great. I like that the system remembers items filled in previously and gives you the option to select them. Search options and reports work well.

Nachteile

Cutting checks and knowing what the actual Trial Account Balance is - this is not linked well to the check cutting process. When there is an issue with a specific invoice during the ck cutting process it does not tell you where the issue is when I have 100's of cks being selected (It would be nice if you could say deselect the invoice in question and would state the property/vendor/invoice#). I am not able to put an invoice on hold to avoid cutting a check before I am ready. When selecting a vendor in the Mthly Billing GL report (Customize) you can't see the address to ensure you are selecting the correct one, slows my search and must make several searches.

Vorteile

The ease of access and the fact there was an App for the property management program

Nachteile

Had too many issues, help support was no support compared to PropertyWare.

Vorteile

Very easy to use tenants really like portal

Nachteile

So far have not found anything that I do not like

Vorteile

Transitioning to AF has saved us at least 30% in our time in doing the same thing we have been doing in Yardi. The capability of online rent payments has the tenants do the job for you. The capability to pay bills through ACH has eliminated the need of having to cut checks, mail them, having to put stop payment on lost checks, not talking about how much faster the bill payment process has become. We are happier, renters are happier, and vendors are happier. The capability of monthly financial reports being electronically provided to Owners in their own portal has made our clients more satisfied. The capability of attaching everything directly into the software has made it possible for us to go 99% paperless, no more buying paper, no more file cabinets, no more time spent on filing. All of the above and much more has allowed me as the Finance Manager to close the month at 2 weeks earlier than I used to.

Nachteile

We have owners that own a few buildings, we call them multiple property owners. When reports are being uploaded to their portal, AF doesn't assign a name by property that would make it easy for owners to differentiate which report is for which property without opening the files. We have Owners that are not happy about that.

Vorteile

Ease of use and easy customer serivce interactions

Nachteile

important features to our company aren't implemented soon enough but at least they have the option to submit and vote!

Vorteile

cloud based
master search function
often see new feature upgrades + introductions

Nachteile

Does not partner with other valuable services we use (compliance: site compli, external legal counsel, security deposit alternative products). Does not lend itself well to using external brokers for leasing purposes. Would like for EXTERNAL brokers to submit applications to us via the platform.
Does not have a good case management system for individual projects and/or legal cases. Does not lend itself to very necessary compliance efforts. We require tenants to submit certain types of documentation to us on a yearly basis.

In Betracht gezogene Alternativen

Yardi Voyager

Warum AppFolio Property Manager gewählt wurde

old product was very archaic. Not cloud based.

Zuvor genutzte Software

SKYLINE

Gründe für den Wechsel zu AppFolio Property Manager

clearly superior, although not perfect.

Vorteile

Web-based, easy to use and train new employees to use, mobile app.

Nachteile

Over the last year, we had Appfollio charge back to us over $9,000 in tenant disputes that we were never made aware of. One charge-back was for about 4-5 months of rent for a property and the other was for two months of rent. When we contacted Appfollio on both cases they refused to take responsibility and reimburse the money. One chargeback was done about 6 months after payment and the other 2 months after payment.

We like the software but we are now looking to change to a new software since the cost and liability of Appfolio have become too high. We pay about $3,000 a month in application fees and software subscription fees and have been using the software for about 9 years, however, Appfolio would not reimburse us even a penny. Appfolio never notified us that there were disputes so that we could get involved in disputing the chargeback.

Vorteile

It has so many great features, especially integration with the tenants. We can do electronic leasing. Tenants can pay via the portal. We can capture our email and text communications within the software, when used appropriately. Overall, it is a fantastic product but it does have the usual annoyances that come with every software.

Nachteile

For as good as it is, it sometimes lacks the most basic features. For example, the software will automatically prorate rent for any new lease, but it does not prorate the adjustment for renewal leases. You have to do that manually. Furthermore it does not permit maximum customization of reports. There are fields that show up on some reports, but not others you might like them to show up on.

Vorteile

Appfolio is great for single family and multi-family property management. I have used it in the leasing role and the manager role. In both cases, I found it to be intuitive and easy to use for individuals with a variety of skill levels.

The maintenance portal was probably one of the best I've seen. I can start with a resident's service request, send it to my vendor, make notes along the way, add photos & attachments, receive and attach the invoice to the work order so that all of the relevant pieces are in 1 place, accounting pays it and the check then becomes associated with the invoice that's associated with the work order. When an owner has a question about an expense on their statement I can get from their statement, I am no more than a couple clicks away from an answer with loads of documentation along the way.

Nachteile

This software would not be ideal for a company that participates in the LIHTC/Section 42 program. It seems to be sufficient for use with residents that participate in programs like Section 8, though. Some data sets also require that you pull two or more reports to see all of the data you need. The reports are highly customizable, once you learn how to use them, but some of the data is just not available from one report to the next.

Vorteile

Easy navigation throughout each piece. The leasing and accounting flows easily to the reporting. All of the pieces link very nicely.

Nachteile

The balance sheet sums all of the bank accounts into operating cash and escrow cash. It makes it hard to see individual bank account balances on the balance sheet.

The late fee program is very laborious when dealing with 2000+ units and residents.

The minimum fee bills on a unit even if you didn't collect income. There is a lot of work to make sure we don't bill when the unit is vacant.

Vorteile

lots of features, automation, easy to track tenants payments and delinquencies and work orders.

Nachteile

The cons are: Accounting, Lack of open API, and customer service. If I have a client in my office asking me a question and I can't figure it out on Appfolio there is no number for me to call Appfolio and ask. I can submit a support request, but Appfolio tells me they'll get back to me in 48 hours. Is that what I have to tell my client? yes. Horrible customer service. Their accounting is not easy, and they know it. We have had many support requests due to accounting and 9 times out of 10 they tell me they have to work on it and get back to me, which is always the next day. That's right, I have to wait 48 hrs to hear back from them, then they take another day to figure it out. Miserable accounting features. Finally, the API is closed. They can't be everything to everyone. There are great companies out there that specialize in many things. Instead of embracing them and letting them talk to the Appfolio system, they wall them out and don't play nice with others.

Vorteile

Easy access and easy to learn. Tenants, owners, and staff are able to learn very quickly using Appfolio. Thank you for that.

Nachteile

Guest cards- The number of emails I get about guest cards. I have removed my email and unposted/posted the unit but I feel I still get them. There has to be a way so that none of the staff receives them. A check I can mark off in my settings.
Rental applications- I would like more options than approved, denied, decision pending, canceled, or converting. I need an option between decision pending and approved or a status that says new application.

Vorteile

AppFolio is easy to use and is great at keeping data organized and searchable. It is constantly being updated to help make it function better on mobile devices. The more I learn about Appfolio the more ways I find that help me function better at my job. The safety features and warning boxes are very helpful to make sure changes aren't made that would effect data incorrectly.

Nachteile

The formatting changes are hard to get used to when you have a system that works well for you. But over time you get used to the changes and they work out fine. I enter lots of tenant receipts and the auto-recall feature is not as intuitive as I would like it to be. With the most recent changes the calender feature does not move on the screen with the scroll bar.

Vorteile

Nice search function. Nice visual layout.

Nachteile

No support, Only shat, no email no phone. VERY long delays and no follow up.
No useful customization for reports, No 1099-Div, roll out updates are never beta tested with users.
No integration with other software at all.

Vorteile

Ease of use and extent of information available

Nachteile

Mobile phone view is more difficult- but still very functional. Would. like the Maintenance portion to have ability to send out work orders in Spanish.

Vorteile

Appfolio is a User friendly, highly intuitive software program for the Property management Industry. Having used another major program previously, I can say that Appfolio has addressed a variety of shortcomings of the other program and has done so with a eye to Customer use and clear understanding. The customer service/ tech help/ problem solving- we consistently receive far surpasses our previous program as well as that of customer service outside our industry that I have worked with. I so appreciate the constant refining of Appfolio's program areas- much of which comes via customer requests and reviews. I can heartily recommend Appfolio to any size property management office.

Nachteile

The hardest thing for me to get used to was not having a hard close at the end of each month. That said, I totally understand now what their philosophy is and embrace and appreciate the fluid, continuous accounting method. The other aspect is not really a software issue, but a user issue. Sometimes I can't keep up with all the upgrades- a good "problem" to have!

Vorteile

I like that we can receive help very easily when needed and everything is in one program. Very useful for our company as well as the tenants and homeowners.

Nachteile

The biggest issue that we have and most people using this program is that the tenants when moving out there needs to be a way to refund them their deposit through ACH. Just like we do with homeowners and vendors. These days with Covid-19 and the way the Post Office is continuing to lose the checks in the mail. This would be much simpler. Also if a tenant overpays for some reason we should be able to put the money back in their account. This would be a very helpful tool for all Property Managers.

Vorteile

I love that this software is constantly updating and releasing features based on user feedback. It tweaks and fine tunes to fit the needs of the people using it (instead of the other way around like with some software).

Nachteile

When we initially were looking to make the transition to Appfolio, we didn't like that they couldn't process credit card payments or accept owner contributions online. Both of these have long since been resolved and released as features.

Vorteile

Appfolio has a lot of features and many time saving elements built in to the program to allow you to accomplish more work in less time. They are constantly adding new features and improvements which are often driven by customer requests. The program is relatively easy to navigate and the learning curve for new users is usually fairly quick.

Nachteile

Some new features have created problems which Appfolio didn't plan for - although they have been good about fixing them (eventually). Certain requests for new features and improvements have been ignored even with a high level of support from the users. Many of their added features have been obviously driven by Appfolio's desire to find additional revenue streams from users. This isn't necessarily bad for the end user as many of these features are helpful by reducing time and efforts to accomplish their work, thus somewhat paying for themselves. However, other user requested improvements appear to be ignored which may be due to their lack of income generation for Appfolio or at least require extensive programming to be added to the product.