Atera

Vorteile

It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more!

Nachteile

I cannot think of anything. This is the best ITSM tool so far.

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Gründe für den Wechsel zu Atera

Vorteile

I like how it's simple to streamline, automate and manage entire IT operations and infrastructures with Atera.It provides remote support to our clients in real-time.It is simple to access,view and control our networks and devices remotely using this tool.It is very secure tool to use.

Nachteile

So far so good as this tool runs smoothly to deliver great performance thus nothing to complain.

Vorteile

Atera is great on IT Ticketing and infrastructure.
Alerts and notifications with advanced reporting techniques.
It offers very friendly support on customer services and help desk.

Nachteile

It is remotely accessed dynamic and perfect. Zero dislikes.

Vorteile

Sincerity speaking, automation is what I value the most. It is simple to use the ticketing, install the agent, and connect the devices to the appropriate business. Quite steady, in fact. I get new features rather often because of continuous product development. It also offers me options for third-party integration. It significantly aided us in streamlining our system automation, system health monitoring, remote administration, and IT support. giving us insights that were previously only attainable when the computer was physically present within our network.

Nachteile

Tickets cannot be given to customers at a specific time, such as a ticket that would become active tomorrow at a specific hour. Indeed, the blade has two edges. The price continues rising while they keep adding things. I wish the bottom tier were consistent. Device discovery via networks is an extra cost. My mid-tier subscription ought to contain this function. For accurate reporting, systems will occasionally need to have the Atera service re-enabled.

Vorteile

Atera simplifies security and compliance; the frequent upgrades offer me a piece of mind to work more extensively in IT administration because everything is under control and, in many respects, automated by Atera. Automations are simple to set up and plan, and attractive reports are generated when scheduled automation occurs. Remote users are simple to configure, have a tiny client software footprint, and are quick to instal. Frequent updates and excellent customer service seal the bargain. It is the ideal tool for the task.

Nachteile

I'd want to see this app become more strong so that it can be depended on to get into the distant device and control it in order to assist my team. Some sub-tools are ineffective for our systems. I'd really want a better ticketing and consumer billing system. I'd also want to see Atera perform Compliance Scanning on PCs to ensure they're compliant.