Atera

Vorteile

I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

Nachteile

The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

In Betracht gezogene Alternativen

Kaseya VSA, NinjaOne, SuperOps.ai und Pulseway

Gründe für den Wechsel zu Atera

We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint.

Vorteile

Mi permette di tenere sotto controllo tutti i server dei clienti in tempo "quasi" reale. Raccoglie le informazioni delle ILO dei server, allertandomi rispetto a problematiche quali dischi i fault o predictive, temperature eccessive. Ottima la funzionalità che permette di raccogliere le info anche da altre apparecchiature tramite protocollo SNMP (ad es. NAS, Firewall di rete, Switch)

Nachteile

La lentezza con cui a volte si aggiornano i dati nell'app. Non sempre l'indicazione che un server ha bisogno di un riavvio rispecchia la realtà. A volte è solo in ritardo il pannello a mostrarti il cambio di stato.

In Betracht gezogene Alternativen

SolarWinds Service Desk und NinjaOne

Gründe für den Wechsel zu Atera

Costo fisso annuale e non per agent

Vorteile

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Nachteile

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

In Betracht gezogene Alternativen

NinjaOne

Warum Atera gewählt wurde

ConnectWise Automate was overly complicated with a very high learning curve. Onboarding new techs and making changes that were rarely done were a nightmare. The cost for Connectwise was also getting to be very expensive for what we got out of it. Finally Connectwise Support has really fallen from when we signed on, to the point were the support was usless.

Gründe für den Wechsel zu Atera

Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting.

Vorteile

Very easy to install, immediate access to computers and can see all necessary information. The automated profiles is a game changer.

Nachteile

Have had issues when we took over from another IT company that was using Atera. Had to get a different uninstall script .bat file to remove their connection. (vs simple uninstall of Atera) It would be nice if that script were included in the Atera uninstaller.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Atera

Pricing! I much rather pay a per technician lisc and add as many computers as I want in the software. Ninja wanted $3/computer. That is insane. I have over 500 pcs that I manage and that would be way too much.

Vorteile

Atera provides monthly pricing for WebRoot SecureAnywhere, their own online backup and remote access via Splashtop and a ticketing system and RMM in a single console.

Nachteile

Will the features for automation were there, I found that the agent constantly stopped checking in and also the admin portal was sluggish. If they are able to

Vorteile

Per Technician license, Easy to use, works well and new features are added frequently

Nachteile

Lack of some of the features that are presented in similar prices products

Vorteile

ATERA simplified how to set new PC and make it easy to manage them remotely the staff working from home.

Nachteile

The good and the bad about having so much possibility with ATERA is the time you need to learn it all. But you are still able to start quickly with the available script and integrate application, after that its learning and discovering new thing each time you use it.