Bloomfire – Bewertungsseite 2

Helpful and easy to use!

My experience with Bloomfire

Effective workplace forum

I enjoy Bloomfire!

Overall they are great!

Education

Great

Very Good, Close to Great!

Great program! Love the features. Could add more features. Definitely close to be being great.

lovely to use

Lack of expertise is sufficiently helped by using the website

The way a knowledge base should be

As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.

Enables employees with a trove of knowledge

Easy to use

Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

BF is easy to use but too limited in customizations

Pluses
-Easy to use and learn
-Easy to learn customization options
-Appreciate the HTML editing options

Cons
- The width of the BF doc is thinner than needed. It's very web 2012 versus today where you see wider panes. I know that it's easier to read in smaller widths but you can add the option of columns instead. Really helpful would be columns that can have images or text blocks within them.
- The change for the background to be one color. This is the common style with a lot of article based platforms (e.g. medium) but there's something off about the UI. It might be that the orientation leans to the left too much (b/c of the right side column of related content), the right side column is too large and removes focus from the main content, or that the default font is just too large (even on a mac retina pixel display, you don't get to see that much of the article display. it subtly implies more scrolling/long-ness of the article)
-You have bugs within the auto formatting detection. For example, deleting from a non-default text such as a title will change the text size to the styling of the text beforehand. Sometimes you can't get the text to return to a certain styling just from the tools bar. Instead, you have to use the html editor to correct the styling manually.
-Leaving the page (out of focus) and returning will show the cursor at the end of the page (this bug intermittently comes back).
- More formatting options like word would be preferred (specific font sizes, font colors, . For documentation purposes, formatting options allow the ease of use in highlighting or differentiating a lot of content.
- More image formatting options.
- Inserting a file takes up a bunch of space. Would prefer that adding a file is like a link or at the end like an attachment. The actual page real estate a file record takes is excessive. Also, I usually want to associate the file to some sort of text block but instead it's just floating in it's own area between two equidistant text blocks.
- Allow wiki style page of contents at the beginning of a BF page would help on complex articles.
- For the feed page, what about a table form for articles? You have tiles and a list view. I think you could optimize width by removing the filters on the side and moving them to the top or inset as part of the table's columns (when relevant) as filters.

Boomfire review

Not much

Frustratingly difficult

Frustrating

Great way to socialized sales content and news

It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research.

Good General Product

It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes.

The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy.

Information collaboration super highway

I think this software has given us a new outlook on our job. We have the ability to ask for help when we need it. And sometimes we're in our an entity that's unknown to us and collaborating with your fellow employees helps a lot. Because there's always someone that's older and wiser and knows a lot more than I do. Those are the people I love to learn from.

We use Bloomfire as a company intranet, it is easy to use and has great search functionality.

This software helped us get company info in one place and easily searchable.

Tax Service

I've been with JH since the onset of the portal. First season was hopeless. Second season was better, but not enough info was there. Now, lots of info, but can't find it in a timely manner.

Overall a Good Product

Like most software, there is room for improvement but this definitely gets the job done and features a sleek, clean look that all can easily enjoy and navigate.

A decent tool for Knowledge base

Overall the experience with Bloomfire has been a positive one. The centralized knowledge base has proven useful and the benefits exceed any of the drawbacks we have seen by a wide margin.

Ottimo per la knowledge interna

Double thumbs up!

My company uses this software across all of our key clients and we have seen excellent results. Being in a virtual environment, we strive to provide a great sense of community to the businesses that need help in understanding policies or procedures or those that need extra guidance on specific topics. We are able to create this environment using Bloomfire, thanks to the great features & functionality. We upload videos, have different series that can be quickly accessed by looking for certain tag lines and are able to use the space to recognize individuals who are excelling in their client project! We love this product and our clients do too.

Bloomfire in the contact center

We use Bloomfire as an internal knowledge base for our customer support team. It's extremely effective in documenting best practices and updates. The social components make it easy for our team to create their own content and have it reviewed by leadership before publishing. It also makes it easy for to share and track readership over time. The comments capabilities allow us to track issues and opportunities over time, as well. We use the analytics as part of our monthly performance evaluation to ensure our team is participating and collaborating in an effort to stay abreast of whatever is changing week over week. As we've scaled up, Bloomfire has helped us maintain the feel of a start-up in how we publish and disseminate updates as a department.

Great way to get the knowledge

We use bloom fire as a knowledge base.

Positive review

Easy to use

We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.

Good knowledge base tool

We found implementation very straightforward. We converted a trial account into a live account after about a month of experimentation. After publishing some internal standards for publishing we then started uploading documents from directory drives which made them searchable and much easier for our non-technical staff to locate.

Blomfire Review

Very good for locating information quickly.

Bloomfire Review

I have had some good and bad experience with this product, my company uses it for our clients and most of the are tech savvy so its pretty easy to use for them. The only negative impact was when we merged 2 different sites into one, all of the old outdated articles appeared at the top of the lists and buried all new relevant articles.

The best software I've ever used for my position.

I know I don't use Bloomfire anywhere near to its full potential, but it is still the best software tool I have found to help me in helping me manage corporate, product, and technical information for my company. I am a proposal director and use Bloomfire as a database to store all of our RFP questions and responses - along with important attachments and informational documents. The search features make it easy for me to find the exact information I need when pursuing a new client opportunity. It also allows my company's subject matter experts to review and update the posts as the product evolves.

Beautiful Bloomfire

Our organization has been using Bloomfire for 2 years now -- for 2 in Sales and 1 for a community of learning professionals. We've seen such a great impact that we hope to expand it to another 800 users in the service community.
Bloomfire has enabled us to consolidate information into a user-friendly, mobile accessible platform for users to not only get information faster, but to connect with a larger community of peers and to SME's as well.
And being a service organization as well, I can't say enough great things about Bloomfire's desire and execution from a service perspective. They listen and are ALWAYS willing and ready to assist. They are tremendous!

trust in bloomfire

my experience with bloomfire has met my expectations

Great tool to company-wide information!

Our company shares lots of information across several platforms. Bloomfire has helped my company centralize important documents in one place so that it's easy for all employees to look for what they need.

Bloomfire

While there's a lot I could speak to in terms of the product itself, specifically, I recently had an amazing customer support interaction with Bloomfire. I submitted a question/suggestion about something I was unaware was currently already an available feature in Bloomfire. I submitted my request, and within an hour, I had a phone call and voicemail from Chad, Director of Client Success, with an answer. Because I didn't pick up, he also sent me a follow-up email, which included a screencap video walking me through the process. I was pretty blown away by this level of fast and efficient customer support, which only makes me more of a supporter of the Bloomfire platform. Thank you for being a trusted source for in sharing information and resources!

Bloomfire saves my life everyday. It is such a good platform to share knowledge and connect...

This software makes it so easy to find content and more importantly, to direct clients to the content they need. It is also nice to have all collateral exist in one location. I feel like this platform is allowing us to break down the information silos that exist in our company. I highly recommend this product.

Serves our needs

We have been using bloomfire for a few years now and find it a great tool to have moderated communication within our client network. Customer support is always eager to help us out and after a few sessions we end up dialing in anything we needed done. There is a lot of power behind this platform and I would recommend seeing if it fits your business style.

Director of Playout and Delivery

We selected Bloomfire from the many knowledge management systems out there for ease of use, low administration overhead and web-based access. Over the 3 years, we have been using it we have moved from minimal adoption to wholesale adoption by our sales, systems architecture and customer service teams, safe in the knowledge that we made the right choice.

A decent knowledge management platform

Love this software

We use this software daily to organize our content, as well as to communicate any new program or product additions/changes to our our franchisees.

Not the sexiest but good enough

The default layout with thumbnails feels a little basic and not too appealing. It gets the job done and addresses what I need. I like the search but for my company to use a "blog" style central info store... can get quite infuriating.

Bloomfire is the answer!!!

Bloomfire is so amazing because its such a great product to have! Its literally the main source of knowledge for just about any question you could come up with for my company!

Blooming your business

Bloomfire is very use to use and share information across the board with everyone on your team. They offer straight forward layouts and templates for your posts which you can edit at anytime from any device. So everyone can have access to the most recent information.

Excellent knowledge management tool

Bloomfire is already shaping up to be an excellent tool for our KMS. We love the built-in screen recorder/webcam record feature. As the admin, setting the system up is super simple - could do almost everything by myself. We love the SSO option, the simplicity of the functionality, and amazing search function.

Personally, the sales process with Bloomfire was very comfortable - I never felt rushed or pressured, and Michael was fast to respond and thoroughly answered all of my questions.

The Bloomfire Community is a great resource - I've been using it as a go-to for quick setup help and best practices advice. It's invaluable!

Overall, I feel like Bloomfire is an excellent choice for a streamlined, purpose-driven tool to help organizations pool their employees' knowledge and expertise.

My daily go-to resource

I use Bloomfire every day. I keep training documents, desk level procedures and the forms our office uses in Bloomfire. It is a very easy software to use, and it fosters collaboration between our different teams.

Information update

I appreciate that I can find current updates in this overall.

Greatest Collaboration Portal on Earth

As a fast growing company, a location for training, sharing of ideas, storage for videos - documentation - and etc. is crucial to providing right now access. Love Bloomfire. The ability to upload and create content is sophisticated, seamless, and can learn in 15 seconds.

Bloomfire makes it difficult to distinguish between knowledge base and training materials.

The organizational features of Bloomfire are not very easy to use when you have a large set of internal training materials.

Bloomfire fit our needs exactly!

We were looking for an internal and external knowledge base and wanted to be able to write one post but control where it would be seen. Adding rich content, like videos, and pre-written documents was just what we needed. After we had a rich library of content, we were able to make use of series and direct our clients to information by simply including a link in our correspondence. Discoverability was also important so that our clients could find relevant information quickly. Transcribing videos and the ability to search within attached documents is very powerful for those needs.

RVP

Enjoyed it.

A great resource tool

I have had a good experience to date with the Bloomfire platform. Information is easy to create, store, and share. It is very user friendly, and Bloomfire provides good support tools.