Bloomfire – Bewertungsseite 4

Great customer service...easy to use!

Very Useful Corporate Tool

We have implemented Bloomfire as a corporate tool in the hopes that our busiest resources can have their load lightened with a single source for all our Documentation. In addition the ability to ask questions within our community has been a great help. Despite this tools inception in the Summer of 2016 we are still working through having everyone getting used to using it. It is a work in progress that we believe is well worth the effort.

Great tool for communication and peer-to-peer learning

We use Bloomfire as a forum to share company news and process changes with our branches. It also serves as a place for employees to ask questions of each other and find out how other branches handle business processes and issues. The interface is very intuitive to use.

Good "Intranet"

We've been using Bloomfire for about 3 years now as our company "Intranet". It's a great tool for us to store and retrieve pertinent information/forms/trainings for not only our new folks, but folks that have been with us for a while.

Bloomfire use by FreightPros

We use Bloomfire for internal process documents and SOPs. All teams have access to all documents so we can get a better idea of who does what, and how.

Incredible Support Team!

Bloomfire has been there for us every step of the way. They're always ready to answer questions, find solutions and assist us when we need it. I can't say enough about their customer support.

User friendly

Information regarding processes and job aids is easily accessible through this platform.

Useful tool

Bloomfire for Sales Marketing Materials

Luke Peirsel - McKesson Review

I have been using the platform for three years and have seen many improvements over this time. It has become easier to use and the functionality has increased exponentially. However, some things have become a burden. I think there should be an option to print directly from the viewing screen without downloading. Also, it should be simple to combine posts that have been around since series were the best way of adding multiple docs together.

Truly I think the largest problem I have seen is the increase in cost per subscriber. I do not feel the platform has come along as much as the cost has increased.

Thanks,

Bloomfire review

Rachael's Review

I love Bloomfire. We use it for my company to post internal/external documents from our marketing, training, and legal department. It's user friendly and I love that people can ask questions that are posted to the public so everyone can see the response. I highly recommend Bloomfire.

Brian Gilbert Review

Just starting to learn. One way to improve for me is in the rooms. When I invite someone to a "Room" It sounds a little creepy. "Brian Gilbert has invited you to a room" Would be better if it said, Brian has invited you to a create space, collaborative space, brainstorming session, etc. Also, I'd like to be able to types notes directly into the room instead of creating a post, putting it into a group and then bringing it into the room. Still a great software solution for us

Miracle Foundation loves Bloomfire

Bloomfire connects our team across the world. Bloomfire's technology allows us to store our onboarding and training in the cloud, and connects our team members in the US and India.

Bloomfire User Experience

The tool is very capable, but not easy to master without very structured training. Our internal team has put together guides for what and how information is shared in Bloomfire. It would be helpful to have a 'built in' basic guide.

Bloomfire has helped us develop a knowledge base we can share across our entire organization.

The bloomfire platform has created an easy to access platform where we can share important information with team members where and when it suits their schedule. The ability to search and organize information makes it an easy to use platform for all of our team members.

Takes communication to a whole new level

It's a great way to not only communicate with your team and peers, but it also creates a motivating atmosphere. They beg to have their customers good comments posted to gain recognition.

Great way to empower our sales stuff

We sue it as a way to keep sales updated on industry news, marketing collateral, events and activities. It works great, brings new features every few months and is easy to use.

Bloomfire is Awesome

I will continue to use Bloomfire. It does have a lot features that are helpful in our daily jobs.

Bloomfire rocks

Bloomfire has allowed our team to build a place where we can come together and connect across all of our team that members that are spread around North America to share best practices, ask questions, & share a wealthy database of materials that we all need.

Clunky Mobile Performance

Mobile app is clunky since the last update and our users are losing faith in using it on their mobile devices. They turn to the web browser version where they have to download content to use it when they are on the go. We had a stash option on mobile before where the reps could use their documentation on the fly without wifi...now they are expected to log in to obtain those stashed documents...well, this requires wifi and completely kills the perk we purchased licenses for in the first place.

Pretty good

I like Bloomfire, but I think its success depends on your company's culture and their willingness to invest energy into it. It can certainly be a powerful tool.

Bloomfire makes our support team feel empowered!

Since we integrated and onboarded Bloomfire as resource on our support team, the Customer Heroes have been able to find information and become informed about events independently. Thanks Bloomfire!

Definitely A Helpful Tool

We use this tool at work to share basic knowledge about our other tools and processes. It's pretty handy, though it's not all that intuitive. Rather difficult to format posts or questions the way you need - However, it does allow you to insert different media types into the posts, which is nice (although you cannot do this with the Questions/Answers, which can be frustrating).

Knowledge base usage

Hi.
We used Bloomfire to provide ourselves with a knowledge repository in our company. Very easy to contribute. Searching was fast and responsive. Editing tools very user-friendly. I like it a lot.

Bloomfire is user friendly and engaging

Great potential, but needs improvement

There is great potential for Bloomfire to fit our business needs. Areas that need improvement include the search function, white space reduction, server speed responsiveness, and additional layout options.

Disappointed

I found the product hard to use, and we had a really bad customer onboarding experience. We are using Guru now which we love. It has a logic to it that fits into our workflow.

Bloomfire Review

It can sometimes be hard to navigate and I'm not sure the search function is as useful as it could be. I often try searching for things and if I don't use exact wording I don't get what I'm looking for.

Great Collaborative Knowledgebase

Bloomfire is easy to use and relatively inexpensive. We use it in our call center to keep our agents up-to-date on all of our policy changes. The ability for users to ask questions and flag posts is very helpful. The only downside is text formatting. Even if you to the HTML markup, the formatting doesn't always show correctly.

Easy to use!

Overall, Bloomfire is a great place to document processes on our team. It's easily searchable and customizable to our business. Definitely recommend it for teams that need to find a centralized place to store their important information.

Helpful for sharing insights

Bloomfire - Enterprise review

If you need to get up and running fast with minimal expense, have a lot of videos and content to start posting, and have users at worldwide locations this is the way to go.

Linda's Review of Bloomfire

We have two "groups" in where I need to search for a phrase. I find it confusing to search between the two groups, or to "limit" the search to properly only look in the single group. Otherwise, I find the product fairly straightforward. :-)

Above average functionality, design and features could improve

Bloomfire's functionality is above average, but analytics features could be re-worked and design could be more appealing. The bloomfire customer support staff is great.

Bloomfire has helped our CX team tremendously!

Having one central knowledge base for our CX department has been a game changer. Efficiency is very important for us, and Bloomfire has helped us save time that had previously been wasted on searching through emails, Google docs, and asking repeat questions.

Fantastic way to share knowledge

We use bloomfire as a knowledge-share place for all of our students and faculty alike to access information on how to use educational technology. It's an easy-to-use intuitive solution that saves IT staff time.

Great way to share knowledge

Bloomfire is a great tool

We used bloomfire to organize City data on flood events for use by city officials, a public ally appointed task force and public stakeholders. It was a very successful tool and easy to use!

bloomfire review

My use of bloomfire and it's features has been fairly pleasant. my company (whole foods market) uses bloomfire often to communicate information and process documentation to our end users and business partners

Good System

I find the ability to link live Google Docs to a post really helpful. I mostly go into our system to answer questions that others have. I do post resources a lot and find myself going there to see what other teams' resources are. I find it relatively easy to use.

Bloomfire Sales Portal

Bloomfire allows our sales team to publish documents and articles that they can then share with the other team members. It allows to questions to be published and allows for any other person in the group to answer and share their experiences which is helpful. You can track to see who is participating by viewing items and is one common spot for everything to be contained. Bloomfire has helped our sales team be more efficient and effective working together.

Bloomfire is Awesome

Good

Bloomfire resume

Business User at Shopify - Bloomfire

- great experience, easy to navigate and disseminate information across the org
- no complaints, but I don't feel I've been exposed to any advanced functionality
- would be keen to learn what MORE Bloomfire offers besides hosting the content

Pretty cool.

I do like Bloomfire and use it a lot for referencing our internal articles. I don't see it being much different than using a free Wordpress with some blog categories though, it seems there is tons of ways to accomplish this overall. It works smoothly and makes our team better overall. Thank you Bloomfire. :)

Bloomfire Feedback

I have enjoyed working with Bloomfire and appreciate the ease of the software and product. The ability for me to connect with my external users has been seamless with the use of this application.

Cloud service

Best online community development tool for your buck

Bloomfire is a user-friendly social platform that enables users to post, question, and consume information in a "system" that helps drive engagement and learning. The mobility function via their app is fantastic and separates them from their competition and was a primary driver for us using their tool.
Plus, their staff is customer-focused and responsive to our needs so you truly feel the value of the partnership.