Bloomfire

Vorteile

I started using Bloomdire since last year, at first I was a bit skeptical, but I realized that it is one of those platforms that makes your work easier, especially when searching for information and making decisions, I really like the interface it is Easy to use and the search function is efficient, Bloomfire significantly simplifies the search for information in our marketing department. the platform enables quick access to the information you need with just a few clicks or searches, surpassing traditional web searches in speed and reliability.

Nachteile

Bloomfire is a software with useful tools, but it is not easy to understand for new users, it needs to be more intuitive so that the learning process does not take a long time, another aspect that needs to be improved is to be more open to customization, so that Users can adapt them to their needs.

Vorteile

Key aspects: searchability, how it looks, and organization features.

Nachteile

I feel that the reports could be enhanced. We would like to pull data easily such as documenting if/when people are logging in. Right now the process is extremely manual (you have to look at each person individually). However, customer service has been wonderful in assisting us in this. Additionally, it would be amazing to update some of the formatting options. The bulleting in particular can be very finnicky.

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Gründe für den Wechsel zu Bloomfire

Vorteile

Bloomfire is one of the few systems that my company uses that has not yet had a massive outage. It seems like it's fairly customizable.

Nachteile

I don't know if it's Bloomfire or my company's implementation of it, but searching for a knowledge base article is an absolute disaster.

Vorteile

The search features and the capability to have the blogs/ articles created within it.The archival system and the version controls are the best ever features..

Nachteile

having 2 links created for the same post when it is mapped under 2 groups.

Vorteile

Easy to use - for uploading and downloading content

Nachteile

Nothing really, but to get the most out of it you really need a plan for organizing the content. Their team helps with that, but it's not something you can just do and forget about - you need to constantly be thinking about how to maintain the content.

Vorteile

I like how you can search any venue in your company and get the information of that venue; Contact information, age range allowed, hours of operation, detailed descriptions and photos of venue, cuisine types, dietary restriction accommodations, ect...

Nachteile

Some venues are missing contact info or hours of operation, etc... (details listed above.)

Vorteile

The ease of use and search capabilities! No more physical copies of manuals or parts list for us to dig through! Also, being able to have multiple communities to support other parts of the business.

Nachteile

We weren't successful in connecting it to Salesforce but we found it wasn't necessary for our operations. Also, we are dying to have the Bulk Contribution feature. When we take on certain contracts, we have to upload 100s of documents one by one and it can be time consuming.

Vorteile

I love that articles relating to policy changes and event announcements are easily accessible and available through one platform. Many questions my colleagues have can be answered by referring to Bloomfire app.

Nachteile

I would like the articles to be in sections, i.e., events, policy, etc.

Vorteile

Product is very easy to navigate and use on a daily basis. I love the flexibility with it, as it allows us to accomplish what works best for our team. The staff at Bloomfire is fantastic and always willing to help.

Nachteile

Bloomfire met all of our expectations. There was nothing that occurred that caused us to have to change our original idea and concept we were wanting.

Vorteile

Very intuitive and easy to use. Searchability was key for our company and it certainly delivers on that! Our customer success manager goes out of her way to ensure her clients have the information and tools they need to ensure a positive experience, from implementation to deploying and leveraging new features.

Nachteile

The content update process seemed a little cumbersome at first but I think that has improved over time. In general, there's nothing about the platform that I don't like.

Vorteile

Easy to understand and use. The search function makes the job so easy.

Nachteile

None that come to mind. I have personally never had issues with Bloomfire.

Vorteile

The search feature allows users to search and retrieve information within the site. Very useful

Nachteile

As I have only used Bloomfire for aa short period, I have no opinion at this time

Vorteile

The Ability to use the platform to learn new skill are the most important things for me.

Nachteile

It is easy to use and search on the platform

Vorteile

Very easy to use and maintain contact with indiviuals.

Nachteile

Can be hard to use when someone needs to be moved around.

Vorteile

Bloomfire is exceptionally user friendly both for end users and back end admins. It is so easy to customise the platform, add your own content, manage users and maintain an archive of information. The Bloomfire team are always a joy to work with and offer quick, effective support.

Nachteile

Some aspects can feel overly manual at times - for example we often have end users searching for content using phrases we hadn't anticipated or possibly typos. As such, the word/phrase is not connected to the post and they do not find what they are searching for. It would be great for this search to connect phrases together a little more extensively.

Vorteile

I love that I can search for anything within my company and 75% of the time I can immediately find what I need.

Nachteile

There are times when I know something is there but because I do not use the exact term it was labeled as I cannot find it immediately.

Vorteile

This product is very easy to use. The platform is also visually appealing

Nachteile

There aren't any cons to me I love Bloomfire

Vorteile

Documents are so easy to find and are organized!

Nachteile

That I cannot email a document to myself. This may be a company limitation though

Vorteile

We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality.

I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Nachteile

The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots.

I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings.

Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles.

Prior to this change, the product met our needs and was highly functional. That is no longer the case.

Vorteile

The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Nachteile

Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

Vorteile

Very simple and easy to use, low learning curve. Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

Nachteile

User interface can be improved in certain cases. Users are often confused as to what groups they are posting to.

Vorteile

Its ease of use for posting and sharing content. Its searchablility of content and the clean way it delivers the results.

Nachteile

The cost. It is very hard to justify to upper management that does not see the value based on the same values the dev team does. We constantly have to push back against management who wants to move towards a cheaper knowledge base system.

Vorteile

Bloomfire has meet every request we've asked of them. The evolution of customization they have offered us is truly above and beyond, especially during these times. Things just get better and better with time.

Nachteile

I think there's been some frustrations in wanting it to be an exact or close replica of what more popular search engines are within our Enterprise. It's wishful thinking, right? No. The reality is when you voice your wishes to Bloomfire they come so close you honestly wonder do they sleep?

Vorteile

All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.

Nachteile

There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.

Vorteile

- ease of use
- tags and categories
- comments
- possibility to save as drafts
- Salesforce integration

Nachteile

- limited editing options

Vorteile

I love the ease of using the product and the versatility. We call it our content google at work because that is literally what we use it for. It helps our veteran agents and the new agents all alike.

Nachteile

The bookmarked tab can be a little overcrowded. I wish there was a way to organize it into separate folders.

Vorteile

Easy to find information and procedures. Has step on solving problems

Nachteile

More recent and current updates on older posts

Vorteile

Hands down, nothing compared to their powerful search engine, AI, and deep indexing capabilities.

Nachteile

Honestly, love the application that I cannot think of anything I dislike!

Vorteile

What I like most about Bloomfire is the ease of customizing, modifying, and updating the knowledge management platform, which gives access to and the most up-to-date information to many employees on the property, especially remote workers.

Nachteile

If I had to list one thing, I least liked about Bloomfire, it would be the editing tool when updating contributions. It would be great if you could select multiple columns and rows and edit the font all at once. Also, to save customized hex color codes for text color and backgrounds.

Vorteile

Our company uses this product as the information bible we have been building it up for years and this is used daily with all our agents and it is a very easy and effective way to get the info you need and if the info is not there that is an easy way to add it.

Nachteile

adding links and making informational articles can run into formatting is a challenges and sometime finding information can be difficult

Vorteile

Its user friendly and everything populates so quickly.

Nachteile

I have only good reviews for it. It reminds me of GOOGLE in all the best ways.

Vorteile

Amazing SearchEase of UseContent Management

Nachteile

Lack of CustomizationsAPI integration with O365Quick upgrades and deployments can help

Vorteile

ease of use, the design is organized well and works well with managing several databases and file information

Nachteile

There aren't many features I dis like about Bloomfire

Vorteile

Robust search functionality is the most liked feature on Bloomfire.

Nachteile

No advanced features. No API integration.

Vorteile

Great place to hold valuable information. Easy to work around.

Nachteile

Nothing for now. Thank you for bring great and allowing us to use such a great software.

Vorteile

Search functionality , Front page customisation

Nachteile

It would be better if we have bulk upload functionality for doc upload and access

Vorteile

information with just a few words. To be able to look up and know what is needed to help my guest.

Nachteile

i haven't found anything that i don't like about Bloomfire.

Vorteile

The ease of navigation when i need to find documents

Nachteile

The format has changed from last school year so it has been an adjusment

Vorteile

Working with Bloomfire has a been such a delight! Their team, features, functionalities and team support has greatly supported my work as a Community Leader on my team at company I work with. It's such a great Knowledge Management tool for companies!

Nachteile

I don't have much to say about what I least like about Bloomfire.

Vorteile

I love the main page and how you can change it to tailored it to our needs

Nachteile

sometimes it is hard to remember where the answer is and the search button and the tags are just too much. you really need to remember some key words for the search

Vorteile

Ease of use
Searchability
Ability to filer

Nachteile

Sometimes you are not able to filter the search and the result is too broad.

Vorteile

Bloomfire offers a user-friendly platform with some quite impressive features to utilize.

Nachteile

I desire greater flexibility when it comes to the newsletter. I believe it currently limits our creative options for engaging with our users.

Vorteile

Bloomfire’s search functionality works infinitely better than the folder/file structure of alternatives. Search does not require an understanding of the filing structure, so all users can benefit without the need for training on filing nomenclature and structure. Bloomfire makes it easier for our 110+ fractional Chief Marketing Officers and Chief Sales Officers to learn from each other as a result.

Nachteile

I would love to see an integration between Bloomfire and Dropbox so that documents in Dropbox could be read by the Bloomfire engine without actually having to be moved into the Bloomfire database.

Vorteile

All features are very easy to use, is eays to access from the App or web, is cheap, is fast, is key

Nachteile

Sometimes it move slow in the app and to search for info needed

Vorteile

How quick and easy it is to use. As soon as an idea comes across it can put through bloomfire and implemented across all branches within a moment. In addition you can easily track who has or has not reviewed it

Nachteile

To be honest I dont have anything to say in this category

Vorteile

Ease of use and accurate search functionality

Nachteile

I have no complaints about its functionality

Vorteile

Bloomfire is an amazing tool! We were using Sharepoint and it was clunky for saving and sharing. Adding Bloomfire to our toolbox has really helped make our team more self sufficient and allowed people to be more resourceful when they need information.

Nachteile

Really easy to use no suggested updates

Vorteile

Provided access to books that do not have physical access to.

Nachteile

Sometimes it can be difficult to search.

Vorteile

I am use Bloomfire daily, it is an excellent knowledge repository for us.

Nachteile

It requires a good, systematic approach to group, organize and find items

Vorteile

the simplicity of all of it is unmatched.

Nachteile

its hard to say there is anything i actually dislike