Lucernex

Vorteile

The user friendly finding of needed information. The people who work on/with lucernex always are willing to find any possible solution for a users case, ease of most configurability, integratable programs, reportability on almost all things

Nachteile

Cost tracking ability, bidding module does not show capex/internal budget lines to compare bids to, unable to select all to check in as an admin, no punch list built in, project side issues can take a while to resolve

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Gründe für den Wechsel zu Lucernex

Vorteile

Out of the box, it works as advertised with yes initial set up required, but intuitive workflows and processes. Add to that best in class customization and you have both initial and advanced solutions available.

Nachteile

Support ticket turnaround times are improving, but have historically been slow. When they are fulfilled, it's usually successfully team as the knowledge level on the support team is great.

Vorteile

I like the workflows and how you can customize forms, pages and templates.

Nachteile

Customer Service and tickets lack if you don't get the core people. They outsource customer support to places like Brazil. Customer service needs help, why do you make us explain the business impact for support tickets? You have to pay if you want to sit down and pick someone's brain about how to set up something new like the bidding modules.

Vorteile

I love the customizability and the ease of user interface. The help section is great along with the Dashboard options.

Nachteile

Security user setup is difficult and needs to be more Admin friendly. Also need to Drag and Drop feature for documents!

Vorteile

It's customizability, flexibility and reporting.

Nachteile

Some inconsistent features and support frustrations.

Vorteile

Its customizable to our companies needs.

Nachteile

still dealing with reporting issues and datamart

Vorteile

I like the functionality of the ASC 842 schedules and ability to customize the payment options

Nachteile

I think the reports could be more streamlined. I find myself needing to run multiple reports to get the information I need.

Vorteile

Very user friendly, reports are easy to run and change based on data needs.

Nachteile

When it times out due to not being used after 15 min or so.

Vorteile

Customization of almost everything; variety of reporting outputs; ability to have automation; the ability to report on everything

Nachteile

User interface; users allowed to check out workflows and documents but not check in