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Tries to be too smart
Pros:
Sales staff and pre sales technical staff are amazing. They went above and beyond to get us up and running under very challenging timelines and circumstances. We have more than one location and the ability to share client information is great.
Cons:
Lack of flexibility in reporting, billing and data capture.
We lost all our client history during conversion.
Our Experience:
When we expanded from a small boutique Spa to a second bigger location at a resort it was obvious that we needed a better application for our Spa and Salon.
Shortcuts went above and beyond to work with our bank (not in US) to get CC billing working and get us up and running in a very short time.
Because of the time restraints we might have dropped the ball on our end in testing that Shortcuts could handle some of our special reporting and data capture request.
I wanted information like new client reports (three different categories of clients and consolidated) with our setup if a new client requested a special employee we have to choose if they are tagged as New or request..
Services in the resort have a Gratuity added but some guest also add an extra Tip.. This causes reporting challenges.
They offer some amazing reports that are built around their experience and what owners/managers need. But try to get something like..
All treatments done by an employee with a breakdown of treatment cost, was any discount applied, Gratuity, additional tips
All on one report.. Think Not..
Don't want to sound over critical, its a very good product but might not have been the best choice for us.
Antwort von Shortcuts Software
Hi Roderick! Thank you for taking the time to chat with your Shortcuts Account Manager Gabe this week. We look forward to the solutions we discussed being put into place to give you access to the reporting that you need. We really appreciate the feedback and thank you for being part of the Shortcuts family.
- Branche: Kosmetik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Shortcuts Software Review
We love this program/ clients can book on line. saves us time. check out and inventory very easy.
Vorteile
Easy to use. Support is great, anytime we have a question or problem someone helps. able to log in from home and girls can see schedule on phone.
Nachteile
Need to be able to color code clients. we have clients that have special prices and time we need. would be nice if they would be color coded so we can see that when they come up to pay.
- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Choosing Your Software
Vorteile
It encompasses what other brands do alacart into one easy to use, comprehensive data and growth oriented software solutions.
Nachteile
Earlier years struggled with products being launched what seemed prematurely, and promises of technology to come which seemed forever to happen. However over the last several years what you provide in my opinion of over 6 years the best software solutions for salons.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Shortcuts
Client complaints.
Past/future business.
Stylist performance.
Vorteile
Reletively easy to use.
Secuity levels.
Reports.
Friendly contacts.
Remote access.
History log.
Email and texting abilities.
Daily auto backup.
Client history.
Nachteile
The below need work before we can use them.
Waitlist use.
Walkin manager.
Online booking.
- Täglich für Mehr als 2 Jahre genutzt
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Easy to learn and use
It was simply to use and easier to get staff to use it quicker. Training was minimal.
Vorteile
Features are not as robust as other POS systems, so manuevering around is quite simple. It is easy to learn.
Nachteile
Features are limited, therefore we cannot get everything running the way we wanted. We had to do some workarounds to get the software where we wanted it to be. Some reports we wanted are not available.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Overall Satisfied
Shortcuts customer support is always available and very helpful
Vorteile
Shortcuts is very user friendly. I love how it keeps up with my client's histories
Nachteile
Sometimes the program license times out which is frustrating and takes unnecessary time I don't have.
The pricing is a little high currently but I've used it for 12 years and don't want the hassle of switching
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Shortcuts Software review
Very professional, reliable & friendly
Vorteile
Well organized & personalized for what I needed
Nachteile
As a sole proprietor, wish there was a price break. Also think for the overall price remote access should be included.
Think if computer qlitches occur, should not be charged to temporarily place on another computer
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Pros/cons
It does what we need it to do and easy to train new people. Customer service should be more knowledgeable and sales dept is no help at all.
Vorteile
I like it keep the history of clients for so long. It is easy to make appointments.
Nachteile
It is limited for marketing. With all the clients in our system we should have more marketing options. There are a lot of weird cliches that’s happen at end of day.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Shortcuts Software Review.
Is good to have available to contact Shortcuts when apear a problem. Some times it take a little longer but finaly you reach us.
Vorteile
What I like most is that I feel that is Adapted to my kind of bussines.
Nachteile
What I like least is that there are No support in spanish lenguaje. It will be more easy to comunicate if you can offer this service.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great for Beauty Salons and Barber Shops
Overall, I very like the software. We have had it in two businesses.
Vorteile
It is user friendly and there are a lot of reports that make it easy for you to access. It tracks working hours by just logging in.
Nachteile
It's not so much the software, it's is the fact that you have to pay for ever little feature to grow your business.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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So far so good
Vorteile
It's easy to use. The customer service is great no matter what time of day you call. I've called over the weekend thinking that i would have to wait till next business day and i was able to speak to someone right away.
Nachteile
The only issue i have is that the cost is based on how many employees you have.
- Branche: Hochschulbildung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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business manager
there are moment where its easy to access, but when the system reboots and a transaction is still showing pending in the system. it is pain trying to clear things up
Vorteile
its easy to search up customers name at some points
Nachteile
Its need a more creative board to allow front desk clerk to access more and key tips needs to pop u.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Satisfied
Vorteile
That its user friendly. I also love that I can log in on my cell phone and see my book anywhere.
Nachteile
That I can't have more then one Bar code on products. Company change packaging and Bar codes all the time so there are lots of times I have the same product with different Bar codes
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Disappointed
Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly
Vorteile
I have not really got a problem with this product. I rarely use in the old days they had an amazing team
Nachteile
I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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booking software
Fine for the way I use it.
Vorteile
It is a point of sale system so it keeps track of inventory as well as if pateints have packages.
Nachteile
It does not enable me to use it like my dental software where I can have an actual pateint ledger and I can write us notes i more detail.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Best so far
Handles ALSMOt everything I need in salon software
Vorteile
Best visually that is available and easy to use
Nachteile
Not open to certain custom options would like more custom reports and access to interact with 3rd parties
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Shortcuts Software Review
Overall pleased with service. The ability to login and see appointments and have online booking has been very beneficial.
Vorteile
I like being able to login and see appointments and point of sale from home. I like the reports I am able to access. I like the online booking that is available for our customers.
Nachteile
I wish customers could book 2 or more appointments at same time in an easier fashion.
- Branche: Verpackung und Container
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Detailed and easy to use!
Helps to organize my business
Vorteile
I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly
Nachteile
The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great service
Amazing
Vorteile
All of new updates , except for the texting when you move clients from one stylist to another need
Nachteile
Need to work on the texting part, has a few problems
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Feedback
Overall I am satisfied with my experience with Shortcuts Software and staff
Vorteile
User friendly and great customer service/help desk
Nachteile
Access via phone or remote desktop. Difficulty navigating remotely
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Good software
Not bad but it has room for improvement.
Vorteile
The graphic interface and the way the info is presented
Nachteile
The reporting feature is limited, scheduling employees can be confusing.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Shortcuts new features
Easy to use and keep tracks of all reports
Vorteile
Cloud and new marketing campaigns sms and email
Nachteile
Slow if you try to checkout clients and look at the appointment sometimes crash.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Shortcuts Software Review
Wry happy
Vorteile
Simplicity of the software even my older employees find it easy
Nachteile
I need to update my system monitor and software updates . Don’t know
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Shortcuts Software Review
Vorteile
How easy it is to use and the support from the Shortcuts team.
Nachteile
Trying to figure out the online booking. I was the issue not the software.
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The Worst Company to do business with
I wish I didn't have to fill in any stars. In all my years of working with software companies Shortcuts is the worst in customer service. All they were interested in was to get my business at the risk of not being truthful about supporting my operations. It wasn't until I got my training did I learn that they could not configure the software to meet my needs, after the sales team and the scheduler promised they could take care of my request. The hours I wasted on the phone for problems running the software, adding information, ConnectMe (was the worst) failed online booking cost me considerable time and money. No matter how much I complained it was the same story, "I'm so sorry, we will do our best to help you resolve your problem" Updated to Windows 10, then it got worse. ConnectMe could not function without error messages popping up. Their tech group could not figure out how to fix it.
Antwort von Shortcuts Software
First of all, we want to thank you for taking the time to provide feedback. Your review, and the comments from all our customers, is incredibly important to us. We currently specialize in software for salons, spas, barbershops and cosmetology schools. Unfortunately, as a salt cave, we may not have been the best fit for your unique business model. We did raise this at the outset, however we apologize if you feel we could have communicated this more effectively. We want all our customers to be happy, and will be reviewing your case as we continue to improve our communication moving forward.
- Täglich für Mehr als 1 Jahr genutzt
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Highly recommend
Vorteile
Easy to use, highly known so lots of new staff already know how to use. Online booking on Facebook and Instagram and marketing are great and I love the consultation forms on my tablet that my customers can sign. Report and manage staff from home and staff have access of their diaries on their phones.
Nachteile
I'd like more webinars weekly instead of monthly they are good but I would like more of them. It's good to go back over the things that I sometimes forget
- Täglich für Mehr als 2 Jahre genutzt
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Simple and easy to use great for everyday running of salon appointment bookings
Vorteile
once you have it set up you can almost forget about it, the program runs itself without having to work at it daily
Nachteile
I would like a little more business reports especially on staff performance and product usage. Some of the function for online do not work here in Canada
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Great system!
Easy to customize appointments and services. Online booking is great and different log in securities are a plus.
Vorteile
Easy to maneuver and customize, the training sessions are great and super helpful, customer support is always quick to respond
Nachteile
Had issues with the second license that couldn't be worked out. Followed their instructions and spent money to have a direct line installed and it still didn't fix it.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Shortcuts Software Review
It has been good, my employees do not tend to have a problem with it
Vorteile
We just learned about the mobile cloud and it is awesome.
Nachteile
The initial set up is probably the only thing that was difficult as always
- Branche: Kosmetik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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My experience with Shortcuts software
Vorteile
The software is easy to use. The product is stable. Support is great. Online training is a key benefit for our new employee.
Nachteile
The cloud is great would like to see more tools.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Daily use in a barber shop
Vorteile
I like the integration of the web site and our appointment calendar, the customer service of the company
Nachteile
They extra un- necessary steps to take a cash or card payment
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Es un sofware muy facil de usar,
Vorteile
Este software de salón es bastante fácil de usar. Mi personal puede ser fácilmente capacitado para utilizar esto. Utilizamos accesos directos en el punto de venta y para concertar citas con los clientes. Existe una amplia gama de informes y listas de marketing.
Nachteile
Really, we haven't run into any issues with shortcuts. If we were unable to solve a problem, the service is excellent.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Solid, good number of features, a little clunky
Using Shorcuts to run a franchise salon.
Vorteile
Most features are implemented well. Good support videos. A lot of functionality. Can eventually figure out most things by myself.
Nachteile
Touch screen functionality is of limited use. Some menus, use cases make no sense. A lot of ‘garbage’, such as settings, configurations, data pile up and little can be done about it. Configuration issues aplenty and sometime impossible to track down what is actually happening. Poor integrations with some providers and tools. Loyalty program setup lacks sophistication. Customer support can be difficult to deal with. Trainers are fair to poor.
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Bad
Never recommend
Vorteile
Nothing worked well. Always glitches and terrible online access
9/10 times unable to access
Patient double booking and no help from the staff
Customer service not great and couldn’t care less
Nachteile
Everything is a hassle
Support is so difficult
Definitely changing that system and would not recommend to anyone
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Review
Vorteile
Limited; we don’t like a lot about Shortcuts but have to use it
Nachteile
Crashes frequently
Not user friendly
Reports are antiquated
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Best Tech Support EVER
I think your help desk team are the bomb! They are patient, clever and delightful to work with. I feel they are extension of my business team. If only all help desked HELPED as well as your do. THANK YOU!
Vorteile
The help desk! Software will always have bugs etc or you get new staff so the shortcuts help desk are integeral part of our team to have a smoothing running business
Nachteile
Some of the cloud intergration is clunky however functionality overrides that. I wish with online booking deposits people could imput their gift voucher number as deposit.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Great software for our Barbershop
It’s been a great software, easy to learn and they have great quick friendly tech support, when needed. Rarely needed.
Vorteile
Shortcuts keeps accurate account of our daily production, money & client information.
Nachteile
That it’s not free, lol. We have no complaints.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Excellent
Vorteile
Super easy to use, the team are amazing! Always very helpful.
Nachteile
Nothing, I absolutely love the product.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Short Cuts in a school
We have had quite a few problems with combility
Vorteile
All kinds of neat features. Client data base,
Nachteile
It is very complicated to teach students to use. The problem is this generation really don’t give a darn
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Couldn’t reccomend shortcuts enough.
Shortcuts are an asset to have in the salon. It looks professional and is easy to use once you know your way around. They have a great support team to help you with any queries, only issue with that is when it’s not an emergency you can sometimes be waiting for around 20 minutes to speak to someone. Sales reprentative is a massive help, even when really he doesn’t have to. If you’re struggling to decide what package to get, I recommend the best package as the app and online bookings have saved us so much time, especially in the busy periods.
Vorteile
cuts down on no shows and saves time answering messages and phone calls with the online booking system.
Nachteile
Only con I’ve found up to now is that when a client wants to move to a different day you have to cancel them and then go to the different day and enter the booking again.
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Shaman helped a lot
Shaman is very patient, professional and would make a great teacher.
Vorteile
Great product useful. Very pleased. Thanks
Nachteile
Could be more reasonably priced. Thank you.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Good program
Vorteile
Easy to use when you get its logics and learn where what located.
Nachteile
Many functions are not intuitive such as minimizing program window...
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Great Software
Very good software, great customer service. I recommend this software to everyone.
Vorteile
When we first started looking for a software for our salon, we first looked for simplicity. We have a few computer-illiterate employees and we wanted to make sure it was easy to use. For me personally, I was looking for ways to be able to generate reports, statistics, etc., in order to improve the buisness. This software offered the best of both worlds. The Shortcuts helpdesk is also very helpful. They are always available, 24h/day. Shortcuts also offer excellent programs targeted towards marketing.
Nachteile
I can't really find any cons anymore. We had a few things we had asked the company to improve when we first got started with the program. Very simple things that we could live without, but could help us stay on top of things when the spa got busy. Since the upgrade, I can't pin point anything.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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beauty salon
it’s great
Vorteile
easy to use and keep up with numbers for the year
Nachteile
remembering how to use everything taught
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Really easy to use
Vorteile
The simplicity of the UI.
Phone & Tablet Support.
Nachteile
The resolution of the stylist headshot images.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Shortcuts Salon Management Software
Vorteile
Very powerful with good reporting and great customer support.
Nachteile
Some of the navigation is cumbersome, occasional bugs, customer reviews are directed to mylocalsalon rather than Google, not all features are available via cloud.
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SHORTCUTS IS VERY USER FRIENDLY AND PRODUCES EXTRA INCOME
I WOULD AND DO RECOMMEND THIS PRODUCT TO ANY SALON OWNER THAT I KNOW..ALSO, MAKE SURE ERIC, ANGEL AND ERICA STAY...FOREVER....GIVE THEM A BONUS AS A MATTER OF FACT, OR A RAISE, OR AT LEAST A BOX OF COOKIES.
Vorteile
EASE OF USE, GREAT SUPPORT, 24/7 SUPPORT. THE STAFF IS VERY FRIENDLY AND KNOWLEDABLE. ERIC, ANGEL AND ERICA ABSOLUTELY GO OUT OF THEIR WAY TO MAKE THINGS HAPPEN. ALL BUSINESSES SHOULD HAVE EMPLOYEES LIKE THEM. THE ONLINE BOOK, SET AND FORGET, AND TEXTME ARE GREAT FEATURES THAT NOT ONLY TIME AND MONEY SAVERS, BUT ALSO REVENUE PRODUCERS. SET AND FORGET KEEPS US IN THE CLIENTS MIND ALL THE TIME WITHOUT WASTING 1 SECOND OF MY TIME. JUST SET THE PARAMETERS AND IT MAKES MONEY FOR YOU.
Nachteile
ALTHOUGH SET AND FORGET IS EXCELLENT, THE SETUP COULD BE MORE USER FRIENDLY..ALSO WOULD LIKE TO CUSTOMIZE SOME REPORTS
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Shortcuts review
Can't work cheaper without it. I wish they would make the payroll commissions more flexible. It would save me time adjusting the staffs hours each pay day.
Vorteile
Simple to use. It does the marketing for you too now.
You can lock the staff out of doing dumb stuff and also see it from home when you want.
The computer layout is like the book, cards and cash register. No annoying buttons to bother you. Its a Touch screen - you hardly have to look at it to check someone out and book appointments you can just do it Easy while your chatting. I LOVE IT. It tells you everything in the reports that is going on
Nachteile
It cost a lot to get the software. We have had to buy it three times (for our three shops) - We wouldn't consider running without it though. That would be worse.
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a cut above hair studio review
the only thing i would like to see is an additional time schedule on the other side of the computer screen...for easier appointment scheduling for stylists whose column is on that side
Vorteile
i was very reluctant to commit to a new software program for my salon...i did not want to give up our appointment book that we have used for so may years...i just didnt think it would be that much better for us to go thru the learning process...
i admit, we moved VERY slowly and implemented everything on jan 1. it has been so great..i am amazed at how much i like it.. so professional, so organized, and so much better than before (yes, even better than our old appointment book!) thank god everyone at shortcuts was so patient with me..
Nachteile
do not have any cons
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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GRRRRRR 2 step login!!!!!!!
Vorteile
The simple KPI reports I would really like don't feature on Shortcuts, in an easy to follow area for my staff.
Nachteile
I REALLY don't like being FORCED to use the two step authentication log in screen, when I'm not even a cloud based user!!!!!!!!!!!!