Shortcuts

Vorteile

I started from the begin| ! Was a wise move on my side ...

Nachteile

None ...It wasn't so easy for me personally
change in mind set and moved forward and learned a new and better wat 4

Vorteile

This salon software is so user friendly. It is easy to train my staff to use this. We use Shortcuts to schedule clients appointments and for point of sale. The variety of reports and marketing lists is great.

Nachteile

We really have not had any problems with Shortcuts. If we could not figure something out, the support is outstanding.

Vorteile

Over twenty years ago
They were the best now they are the worse

Nachteile

Too many bad things on this software.
Keep crashing
Expensive
Over an hour to get to talk to someone
Have used for many many years and now they are saying I have a contract for over 2 years left.
Etc etc not a friendly used software

Vorteile

Familiarity and ease of use. company is always trying to improve functionality and features

Nachteile

i wish I had remote access to all features at any time like mind/body

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Shortcuts

Vorteile

The amount of things it can do for the cost.

Nachteile

Could have more robust reporting and customization of reporting.

Vorteile

Right about now I can't think of a single thing.

Nachteile

Lack of support. It is outrageous that your software stopped updating online, when we called the response was, 'we are working on it'.' When we called to cancel our service 1 year out of our contract you charged us for an extra 2 months. We lost thousands not being able to see our appointment book as we do our bookings remotely.

Vorteile

It was easy to set up and cost-effective fro my needs.

Nachteile

I didn't have any problems with the application.

Vorteile

Well branded
Desktop reliability
Not much really

Nachteile

Archaic in terms of design and use.
Very Expensive
Being charged for training for what should be support
Long contracts (3 years) with an autorenewal clause that made me feel like I am being held as a hostage.
The arrogant attitude of the company

Vorteile

It's a fairly easy to use appointment system with some good features, albeit a rather dated configuration. Reports are good and system is capable of handling multi sites, although additional licences are needed.

Nachteile

Since Shortcuts was bought out by Jonas, the support, software and general feel of the company has declined. They are very contract focused, with long contracts. Hardware is expensive to buy and it still requires the software to be loaded onto the computer, instead of cloud based like many newer systems. They have lots of 'bolt ons' to regular fees, ramping up the monthly costs. additional licences are needed for additional terminals or remote access, again increasing costs.

Vorteile

How easy it is for us to use and clients! It's made our salon lives so much easier!

Nachteile

That I didn't find it sooner ! It's amazing!

Vorteile

This is a quick and easy software to use within our busy salon

Nachteile

Sometimes this system needs rebooting as there can be a syncing error that occurs

Vorteile

I love looking up reports on how the salon is doing as a whole as well as individual!I like in a second being able to tell a client when she last visited us what she paid ect.

Nachteile

Client look up will only show you so many names and then u have to switch your look up by phone number or last name,which we cant always recall

Vorteile

Reports, customer service, personalization

Vorteile

I do all my training with this software. It’s easy for me to train with, user friendly, simplified steps. Step-by-step process which eliminates error.

Nachteile

At the check out if another service/product is added on after ‘confirmation’ is clicked, you have to put in 0.00 to the EFT to combine the whole price. Confusing to train on.

Vorteile

User friendly, responsive technical support, excellent reporting, console is great, stylists can see their schedules from their smartphones and make/change client appointments, texting clients reminders, etc.

Nachteile

Some explanations of reports are hard to understand, scheduling stylists is challenging sometimes

Vorteile

Reports. Software was able to generate reports for different aspects of business

Nachteile

Booking system is archaic and online booking is even worse

Vorteile

So pared to other software there was minimal positives. Only our designated account manager.

Nachteile

and is something we are constantly apologizing to our clients for.
We would to Shortcuts advise to listen to your clients more and actually attempt to improve your software to stay relevant within the current climate.

Vorteile

Loved that I could get a custom app for my own salon without having to spend thousands on my own developer. My clients love that they can book online from the app or Facebook/Google. Love that I can take deposits for appointments if I need to and that the checkout process for clients is so easy and can be done right from the chair! (we use a tablet with the app to do this part).

Nachteile

While I haven't had to call the help desk much, there might be a bit of a wait on the phone, would love to have the help desk available on chat and live during biz hours. Other than that, no complaints, it helps me run my salon smoothly and I'm happy about that!

Vorteile

Online booking and text confirmations and 24 hour support.

Nachteile

No training on all it has to offer, kind of expensive and they go up in price. Shortcuts doesn’t really help unless you ask.

Vorteile

I love how easy Shortcuts is to use.
When I do have a problem, the support staff are very helpful.

Nachteile

I'm not a computer person, BUT Shortcuts Education Team made it easy for me to learn.

Vorteile

Easy to learn and understand, confirmation text with clients.

Nachteile

Help desk, we wish it was quicker to get a hold of an agent.

Vorteile

Inventory features:
being able to set the max. and min. for each product
Inventory reports

Nachteile

You have to click so many things to check someone out and to add services

Vorteile

Pretty easy to use and good functionality

Nachteile

The cost far outweighed the viability of product and for $200+ per month. Far better software for much much cheaper.

Vorteile

User friendly, great support and integration with other software

Nachteile

some options are not available with the version we have

Vorteile

I love how easy this product is to use. It makes the business easy to run. I love how it sends out reminders to my clients and also changes to the color of there reply. It’s easy to adjust times and services! I recommend it to anyone!

Nachteile

No cons. I love shortcuts! Highly recommended.

Vorteile

Gain de temps,Facilité d'accès;Multitâche

Nachteile

Complexité,Absence de visualisation,Limitation d'utilisation

Vorteile

It support is prompt and answers the concern as best they can

Nachteile

Too many steps for operating system in a fast pace salon

Vorteile

The technical support are quote knowable and mostly friendly.

Nachteile

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers.
They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing for features that you can't use properly are extra costing. Overall I paid for the extra services so that I could use the software to it's best and after signing the contract there only some features available.
The confirmation text messages are very short and their online marketing system to create marketing emails (when it works as it rarely does) looks like its from the 80's. I had a MAC pc and had to install other software with a technician that cost me over $1400 to get sorted out to be able to use Shortcuts on a MAC, it gave us so much trouble I eventually bought a Windows computer from Shortcuts that cost me $2500 plus. I have spent so much time and countless hours working "for" shortcuts instead of it working for me.

I have asked to be released from my contract for Shortcuts and they would prefer to have a customer that will never return than lose 12 months of something that doesn't and has never worked for me.

When I have asked for education to that on my part I know I am using it to it's fullest ability, I have been quoted a few hundred dollars each time.

Vorteile

Shortcuts is an out of date and overly expensive salon software which doesn't have the capabilities that it advertises.

The reporting feature is useless and makes it impossible to know how your business is performing. They don't even have a good client retention report that is easily accessible, which we consider our most important KPI. There is no option to use the full features of the software remotely which is really hard if you run a business with multiple locations (I cant be in two places at once).

They tie you into long contracts and conveniently don't mention that when you upgrade to a new feature the contract starts again. I believe that this is because they know that if they offered rolling contracts they wouldn't have any customers. If you read the google reviews you will notice I'm not the only person with this complaint.

After years of being a customer of Shortcuts I feel that I've been treated appallingly. I don't want the hassle of moving I just want software that works for me, but after promise after promise of 'new features' which are always 'coming soon', I'm tied into paying for something that still doesn't suit my needs. So I'd really prefer to try something else. But they make it impossible for you to leave.

Due to it's failure to adapt quick enough and improve the software so that it is suitable for a modern salon owners, you'll be better of choosing a different software that does. Avoid at all costs.

Nachteile

Lack of remote capabilities, poor reporting, poor online booking system & app. Not great for use on an iPad. It's just outdated and doesn't evolve quick enough.

Vorteile

It looks nice

Nachteile

Its useless, not user friendly, over priced and very basic

Vorteile

- Online Booking
- Client Booking App.
- Cloud Appointment Book
- Staff Anywhere Schedule Access
- Remote Access
- Visually Appealing
- Touch Screen Friendly
- Easy to Use
- Always Innovative
- Consistent Training Available through Webinars, Email Articles, & You Tube Videos
- Helpdesk is always willing to help

Nachteile

Maybe the wait time on the Help Desk, but that is to be expected during peak hours. They recently added a call back feature if you don't want to wait on hold. That sure is a plus.

Vorteile

When the cloud functionality is working where I can access the software from a remote location.

Nachteile

The software itself feels very antiquated. It is my no means a user friendly interface. My stylists and staff complain about using this product on a daily basis. Support from Shortcuts has been an issue as well. Being an east coast based salon, their non-emergency tech support doesn't open until 9 am Pacific which has presented problems if I need assistance or have an issue. Training on the product was less than stellar as well and was condensed because the trainer was going on vacation and wanted to have things wrapped up before he left.
Unfortunately I am forced to use this overpriced, hard to use software because my franchisor has made it mandatory and I have no choice. There are so many other options available that are easier to use and less expensive.

Vorteile

Lo que más me impacto fue la programación de citas pues esta me ayudo a brindar un mejor servicio a mis clientes, también es muy fácil de usar y se adecuo perfectamente a las funcionalidades de mi empresa

Nachteile

Hasta el momento me ha funcionado perfectamente, ha llenado todas mis expectativas y cumple con lo requisitos para ser el mejor software de mi peluqueria

Vorteile

I enjoyed the ease of use as well as the different functionalities . It was easy to learn for new stylist .

Nachteile

The customer support was iffy sometimes and the software would fail very rarely.

Vorteile

The marketing and reports and the promise of better customer service when using their hardware too that has turned out to be a complete joke!

Nachteile

It has been a very costly experience as we started having issues with our system after about 12 months and they continually passed the buck giving minor solutions but never really fixing our issues. Eventually our computer completely crashed and then we were told it wasn’t their problem and we had to pay for our own technician costing us $500 only to be told that shortcuts had actually put very outdated software on our system originally.
Now our hardware is 12 months out of warranty and the screen is crashing. Seriously I’ve had computers for 10+ years before that have never had the amount of issues as this computer has had and they really don’t care about trying to fix anything or offering any solutions besides buying another one off them.
Would seriously never buy anything from them again!!

Vorteile

I feel that this is THE most easiest software to learn, use + train others to use. It’s so user friendly and simple and we have never had any one of our staff have a problem using it. The business reports, marketing, inventory + online appointment sections are incredible and keep our business running smoothly and effectively. I also love the 24/7 customer care that’s available at any time if you need them.

Nachteile

There is nothing that I don’t like, It’s always been a pleasure even after all these years of using shortcuts.

Vorteile

Great reports
Does walk in and appointments

Nachteile

The software keeps shutting down. The system kicks back payment and kicks out customers every time it shuts down, which is multiple time a day. You call the “help” desk and they say they are aware of the problem and they are working on it. However they are not fixing it and they are not compensating for the payments it kicks back when it shuts down.
The debit part of credit card machine has been down for 2 hrs!!!! We can take payment as credit but not debit, I call they told me that they set it up wrong but I have to purchase a new machine to fix the problem. Of course I’m in a contact and stuck for now.

Vorteile

a number of good reports (KPI's) are generatd

Nachteile

the data base lacks structure, we are a high volume barbershop providing 750 to 900 services per week. We have numerous clients with similar names, including father and son, brothers etc. To better differentiate, our clients if you data base configuration included a filed for middle initial, and last name suffixes such as Jr, Sr, 1st, 2nd 3rd etc it would make it easier to correctly identify the correct client. If the wrong client is selected it can result in improperly cutting their hair as the notes are wrong because it its not the correct client. Also you need to establish a daliy report that provides hair cut times

Vorteile

The only good thing about this product is technical support

Nachteile

This software is difficult to manage. Very expensive software for what it does. Recommend using a different software company

Vorteile

I love the clean and professional look of shortcuts. I like that there are so many things you can do from booking appointments, marketing to clients, and even auto scheduling reminder or no show texts and emails.

Nachteile

The two things I would like to add to shortcuts is the ability to keep card information on file to charge no show or cancellation fees as well as a way to be able to txt clients and have them respond. Right now we have to use a third party for each of those features.

Vorteile

Shortcuts software is extremely user friendly in our salons. They have an expansive educational library on their website that make training new staff a breeze.

Nachteile

The only downfall we have with Shortcuts is its not a true shared database. We have multiple sites so having one pool of client data would be ideal. They have work arounds like global clients but it creates duplication in the files and data per site.

Vorteile

Realmente no puedo decir algo en concreto q me haya gustado mas, porque realmente todas sus funciones son vitales para llevar un negocio, tiene mogollon de detalles que te hacen super facil una buena gestion sin llevar trabajo alguno......estas al corriente de todo en todo momento.......solo tienes q pensar que te gustaria saber y te aseguro que este programa lo tiene.....es increible!!!!!!

Nachteile

De momento a dia de hoy no hay nada q extrañe porque lo tiene todo

Vorteile

I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts. Shortcuts keeps everything organized and running smoothly.

Nachteile

The only down side to this software, when using the online booking feature, everything is a-la-cart. It is an issue for the salon industry, since we often book clients back to back. For example, one client would be a color and cut, during their processing time for the color, we could book another client in there. Not all clients know to book the color with a blowdry/cut, some only book the color portion which does not always leave us enough time to fulfill their request.

Vorteile

Very easy to setup and use. So many features from inventory to customer appreciation to scheduling clients with one to many employees. I know a few salons that use this software and love it. All in one package for everything you would need to run a salon/spa.

Nachteile

The only thing I was not happy with was that the credit card software was an add-on (like most software platforms) and since we are an education facility we had to go with the standard package. This means you have to have another solution for a standalone credit card processing device if you are not willing to pay to use the built-in module.

Vorteile

The software is very user friendly and Easy to use when it works correctly

Nachteile

While being very complex The software has a lot of glitches

Vorteile

I like that setting appointments and checking out are pretty easy

Nachteile

Working with students (employees) scheduling is very cumbersome and not easy to use at all. Setting schedules is very time consuming and the software does not make it easy to do.

Vorteile

Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic! Someone is available to help you 24/7 with any question or challenge.

Nachteile

There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it.

Vorteile

Don’t like it
And too expensive
Very complicated to remember steps
Long wait times for help

Nachteile

They want you to watch videos
It is too complicated
And for the price they should do what ever you ask
Extremely long wait time for help
Too expensive

Vorteile

Shortcuts Software makes it easy to book and keep track of client history and services. Great business reports and training videos help us to keep out business on track.

Nachteile

We like using the Set & Forget email marketing program, but would like to see more art options, and styles to create more attractive emails.