Shortcuts – Bewertungsseite 3

Vorteile

Ease of use. Train staff quickly. The reports are also solid.

Nachteile

It has many bugs that kicks off Online Booking for whatever reason and Google Booking. Our call to action is to book online. We don’t know it happens until a customer shares that our online booking is down.

Vorteile

We are very pleased with the system! It is easy to operate and the touch screen we opted for has made it easy to use.Text Messaging to confirm our clients appointments has made it less time consuming for our receptionists, saved us money each month, and has opened up our phone lines. Not to mention the customers love it! The other bonus is all the access it gives to the owners. It i has been helpful with growing our salon as far as marketing is concerned.

Nachteile

The client card has some personal information on it that not all customers feel freely to answer.

Vorteile

super easy to incorporate into the salon.
now that we have ben using it for a couple of months we are getting the benefits of the program.
i really like eric who has helped us a lot, without the special attention it would have taken us much longer to figure out.

Nachteile

the initial training was too fast.
even with myself my business partner and two managers none of us could really do anything but make a basic appointment.
so we tried to use the manual which was hard to decipher.
that part was a bit frustrating and i kept feeling like i was loosing my staff's interest in the change over.

Vorteile

Tech & Customer Support! Everyone at Shortcuts is very helpful and willing to spend the extra time to make sure you fully understand and get the most of their product/software. Eric has been our account rep - and he has been awesome!

Nachteile

Set & Forget - tho its an awesome feature, it does need to get a few kinks worked out. I'd refer to it as 1.0 version (maybe 1.5) when we wish it was a 3.0 version =) The features are really cool, it really does let you "set & forget", but it is a pain in the a** to set up.

Vorteile

I think it is easy to use and I always can ask the support if I have any doubt.

Nachteile

I think it has too many options, sometimes I get lost.

Vorteile

Its pretty easy to use the basic functions.The help desk is prompt and available 24hours!

Nachteile

You do require proper training to be able to use the various options available.

Vorteile

The graphics interface is very user friendly

Nachteile

Lack of remote functionality. I’d like to be able to access the desktop remotely from home or anywhere

Vorteile

Ease of use. Logical steps and functions.

Nachteile

Redundant steps such as using done every time you do something.

Vorteile

Easy to use interface perfect for stylists and computer nivice but with the reporting capabilities that you need. Touch Screen .

Nachteile

When looking at a report it would be nice to change the dates/location/report requested info on the fly rather than having to start over. A summary page of data on all locations would be helpful as well. These are simply suggestions for improving the program.

Vorteile

has to be the text message service. very useful, i find that my clients never miss an appointment when the texts are sent out.

Nachteile

i cant really fault the system, if i had to i would say that its annoying when clients cant book an appointment via the app once the computer is turned off.

Vorteile

Great experience from sales to customer service, Shortcuts as always delivered. The product its self in incredibly user friendly and easy to use. All my 26 employees in my 2 salons would agree that the training was easy and the adaptation from paper to computer went extremely well. Also, reporting capability as helped me save a lot of time.

Nachteile

I have nothing negative to say

Vorteile

HAVE REALLY ENJOYED THE PROCCESS WITH THE COMPANY AND THE PROGRAM SEEMS TO BE A PLUS. WE KNOW IT SPEEDS UP OUR LIFE AND IT MAKES A STATEMENT. THE OVERALL CONVENIENCE IS WONDERFULL AND WE ARE LOOKING TO GROW WITH THE SYSTEM.

Nachteile

WE THINK IT NEEDS TO HAVE TWO ITEMS ADDED TO ITS DATA BASE.

1 THE ABILITY TO DELETE A RECURED TASK, LIKE A BREAK

2 THE ABILITY TO CONFIRM APPTS. BY TELEPHONE

Vorteile

Always there and willing to help us solve our situation.
Couldn't ask for better and kinder Staff and just plain Great Customer Service !!!!!
We love the program and how it just does the work for us and always updating to stay with the times and trends!!!!
Thank you Shortcuts, and Eric your the Best !!!!

Nachteile

Sometimes we feel the computer is smarter than us, but that's human nature.....don't you think !!!

Vorteile

It’s a diary, not easily web-based like new online systems, the app is terrible and it doesn’t work well for Mac even though they say it does. I had used it previously at another business and wasn’t too bad. With my own business- After 7 days, I gave up, they are making me pay out a 3 year term.

Nachteile

Everything. I have had 4 case managers now trying to cancel a system that is not compatible with Mac like they said it was, they don’t care about small business at all.

Vorteile

Quick, efficient, easy, thorough, lots of reports and info available

Nachteile

Books on days marked holiday or day that employee is off with no warnings. Would be nice if there was a master schedule for each employee, to just go in and change instead of doing each day separately.

Vorteile

Anyone can learn it. From computer literate to computer illiterate everyone can get it sorted out. I find it bery easy to use

Vorteile

I am constantly blown away by the support, features, ease, & quality of this spa software program. The support team is absolutely amazing, always there for me no matter what time of day or night.

Nachteile

There are none

Vorteile

There is always someone to talk to when you have a question.
The program is very user friendly!!

Nachteile

Haven't found any cons yet!!

Vorteile

Great when it works, which is rarely

Nachteile

Hardly ever runs properly, takes weeks to fix issues, staff are rude.

Vorteile

Its a very simple and best software and very easy to use for even common people and lot of online booking features linking social media.

Nachteile

It mainly links to the main computer and some issue with it will ruin the whole system, so some improvement is required.