TenFold

Vorteile

We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Nachteile

UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Vorteile

We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Nachteile

From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

Vorteile

This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities.

Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough.

Tenfold’s customer service is fantastic. If we’re having an issue, there is always someone available to assist.

Nachteile

Click to call works more often than not, but every now and then the system crashes. The floating UI doesn’t always pop out.

Vorteile

Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial. We can track activity, utilize follow-up tasks and have quick insight into inbound and outbound calls. Far superior to our previous Click to Call solution.

Nachteile

We see all tracking needs met with Tenfold. There are occasional outages but are few and far between!

Vorteile

I love the fact that we can easily track call metrics, enter notes into Salesforce, and click-to-call.

Nachteile

When it's down, it's not great. We loose all the functionality and it's tough to report daily metrics.

Vorteile

Integrates with Salesforce easily
intuitive and seamless
Able to keep notes directly onto the pop up which imports them directly to CRM.
It is used to help us dial out to our customers quickly and efficiently with the click to dial feature

Nachteile

pop up disappears in the middle of notes
takes awhile to come back up when it rarely does crash
incoming call pop up interferes with current call

Vorteile

This software helps me keep a clean record of my book of business. Often I don't have to think about logging my calls and it helps me keep track of ongoing projects and the notes associated with them. Many of my peers use this tool to keep detailed notes on their accounts very quickly.

Nachteile

The product can be glitchy. Calls can log for much longer or shorter than the actual call. The auto population of contacts fails sometimes causing me to have to search for the client, rather than just wrapping the call. I always have to refresh my salesforce page to log changes to the contact and account after wrapping calls. This adds up to allot of time on my end waiting for the page to reload.

Vorteile

Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success.

Vorteile

I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call.

The email function is great and can be customized for any template.

Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.

Nachteile

Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.

Vorteile

Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool!

Nachteile

Not much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software.

Vorteile

Ability to schedule follow-ups while dispositioning the call improves efficiency!

Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.

Data integration between Salesforce and Tenfold creates a seamless workflow.

Nachteile

Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

Vorteile

The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.

Nachteile

The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.

Vorteile

Tenfold helps keep me organized and with the use of Salesforce, I can effectively reach out to all of my clients. I love that I can take notes during and after my calls and can easily reference those during follow up conversations. This tool is a huge asset and something I use daily.

Nachteile

Occasional product/tech glitches make it hard to complete daily tasks or stay organized. I find that I use this so much I truly rely on it functioning properly.

Vorteile

Tenfold allows me to focus on my productivity and be confident that my follow up will be scheduled properly

Nachteile

There is occasional downtime, but very little. When there is downtime, it is difficult to tell if data will be entered later

Vorteile

Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles.

Nachteile

The only slight complaint I have is that sometimes I have to click a phone number multiple times before it call. This happens very rarely.

Vorteile

Great app! Keeps me organized and working as efficiently as possible. Can't imagine going back to using a spreadsheet as CRM.

Nachteile

If a contact has two email addresses, it can be difficult to determine to which your saving call logs.

Vorteile

Click to dial is a great feature as well as saving notes for a follow up . I have been using Tenfold at my current job for more than 6 months and I would say it's a great software to use at work.

Nachteile

Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

Vorteile

I no longer have the good memory I once had, being able to see my last notes as a receive a call allows me to have a more personalized relationship with my customers.

Nachteile

It doesn't always count the right time for calls. Being in sales where you have a metric to follow on calls is important to have this feature accurate.

Vorteile

I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in.

Nachteile

The one thing is hard for me is that sometimes the buttons don't work and it makes it difficult to log your calls.

Vorteile

What makes this product so great is how easy it was to get it downloaded to a new machine, logged in and picking up right where you left off. They make it very simple to leave notes and log calls so you can pick up exactly where you before no matter if it was hours ago or months.

Nachteile

I would like to see added would be a feature that would allow to you minimize it and move the tab around the screen. This will allow me to place it in different places so I can see all of my other information on that screen without having to scroll.

Vorteile

Ease of Use
Pop-up window
Time saver
Works great with Saleforce
Click to dial
Live Chat Customer Care

Nachteile

Disconnects frequently
Matching errors
Click to dial errors
Loading errors
Linking errors
Duplicates