TenFold

Vorteile

Once everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available.

Nachteile

I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that.

Vorteile

I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Nachteile

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Vorteile

When it works it is great for tracking phone call communications and activity.

Nachteile

Their support response is horrendous. Typically a 2-3 week turnaround time between responses via email.

Vorteile

We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Nachteile

UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Vorteile

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Nachteile

It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Vorteile

We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Nachteile

From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

Vorteile

Easy to set up, smoothest integration I've been a part of.
Intuitive UI
Minimal training needed
The only solution for entering Salesforce calls that doesn't feel like a chore.
Tenfold makes it take no extra time to log Salesforce calls.
Useful for making sure Salesforce is used as a tool, rather than an extra task.
We also use Tenfold to display live call metrics on a TV scoreboard for the sales department.
We now have more information logged for all customers and improved follow up.

Nachteile

Occasional ghost calls
Unable to recover data if connection to phone system is interrupted
Occasional issues with call timer, less than once a month.
Had to modify some phone system settings to make everything work correctly.

Vorteile

I like how you can easily track the productivity of teams within our call center. It allows you to group members and then easily edit them out. Ease of use is spot on, and I can most likely figure out anything I need to on my own. They do have a great support staff if you happen to get stuck. I also like how to syncs to our CRM (Salesforce) quite nicely.

Nachteile

The only issue I experience is that sometimes it crashes during the day and we have to wait for it to come back up. We do have close to 150 users of the software at any given day, so not sure if it reaches capacity or what. However, it resolves rather quickly. I think it's just a little hiccup that will be resolved with time.

Vorteile

This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities.

Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough.

Tenfold’s customer service is fantastic. If we’re having an issue, there is always someone available to assist.

Nachteile

Click to call works more often than not, but every now and then the system crashes. The floating UI doesn’t always pop out.

Vorteile

Ease of setting up users within the system.
Scalability of the product.
Flexibility within the browser windows.
Amount of information instantly displayed.
Saving of key strokes & mouse clicks during searches.
Reporting, Reporting, Reporting - literally saved hours from previous reporting mechanisms.

Nachteile

Like any other computer platform there will be hiccups, server crashes, etc...
CRM customizations could cause mapping issues with Callinize. HOWEVER Callinize worked hard to make their product work with our customizations.
Few instances where a system change would happen and we need an update.
8 out of 10 times the issue would be our own company network issue.
Callinize would instantly get working on whatever issue would come up and work with our internal team to resolve the issue.

Vorteile

The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent.

Nachteile

During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences.

Vorteile

I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money!

Nachteile

Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF.

Vorteile

The add-on allows you to view a detailed report of all inbound and outbound calls for the day. It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects. The product is easily compatible with Salesforce which I recommend each sales team uses.

Nachteile

The product (like anything else that is technology) tends to have its kinks. In the last 3 months we have noticed that the our talk time has doubled, even tripled on occasion. This gives us a false report of what is going on throughout the sales team. If we do not know precisely the calls we are making, it is tough to hit our sales goals as a unit. Generally the more customers you call and eventually speak with, the higher our penetration rate tends to be for providing additional solutions.

Vorteile

Helps get a birds eye view by grouping members of the sales division by team. This way you can group your employees and look at daily productivity numbers side by side. This also helps us with call stat contests we do as a sales division.

Gives accurate call duration times, and separates by inbound vs. outbound.

Tech support is always friendly, and reliable.

Nachteile

Sometimes we notice it will crash occasionally, but it doesn't disrupt our organization We simply miss stats that would have helped us manage productivity otherwise.

When we do find it crashes, the reps will manually log their calls, with notes.

Vorteile

The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce’s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption.

Nachteile

Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.

Vorteile

Tracking calls in Salesforce makes my job so much easier. I can track the reach outs of my team, show speed to response, and identify struggling employees. Easy to use on it's own, easy to track in SF. I reached out to them about an issue I was having and someone reached out immediately.

Vorteile

Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move.

Nachteile

Tenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone.

Vorteile

Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial. We can track activity, utilize follow-up tasks and have quick insight into inbound and outbound calls. Far superior to our previous Click to Call solution.

Nachteile

We see all tracking needs met with Tenfold. There are occasional outages but are few and far between!

Vorteile

I enjoy that for my day to day job I can go in and track my work and progress and compare it to my teammates each day to see how I am performing.

Nachteile

I have noticed recently that whenever I open Tenfold it loads and then about 10 seconds later it reloads again and not that that is a huge issue it is just inconvenient.

Vorteile

This "caller ID" works in real time. The customers information pops up on screen and is very helpful, especially when the people who are calling are a bit skeptic. Inputting notes directly from tenfold is a plus and very useful.

I love that I can see who the call belongs to and who the last person who spoke to the client is.

Overall very useful.

Nachteile

A few glitches every now and then, but nothing drastic (not a game changer). The ID might not be correct and the last call might show up, however after 3 seconds it will update.

Vorteile

Tenfold's click to call makes staying in contact with my customers much easier! And the call tracking is great!

Nachteile

Sometimes the overlay prevents me from clicking on things on my screen, but I usually just have to click out of it and it works

Vorteile

I love the fact that we can easily track call metrics, enter notes into Salesforce, and click-to-call.

Nachteile

When it's down, it's not great. We loose all the functionality and it's tough to report daily metrics.

Vorteile

I can keep on top of my office's call volume throughout the day, and they're hitting those numbers more frequently because of how easy it is to make the calls. One click to dial out, another click to leave a note, and then one last one to save it. Cuts down on time in between calls, which means more total talk time and more sales.

Nachteile

There are occaisonally calls to numbers that I know are in our CRM, but they don't get logged as a call by Tenfold for some reason. A little frustrating to have to go back in to the page an enter in the notes manually afterwards.

Vorteile

The software was easily integrated into Salesforce and has allowed us to provide a higher level of Customer Service to our clients.

Nachteile

I wish that the program kept track of every call, whether it was answered or not. This would allow us to better keep track of after hours activity.

Vorteile

Tenfold is being used to cut down on 30-50% administrative information input work that goes into operating Salesforce. Tenfold is predominately used in our sales department. Tenfold helps keep sales executives focused on the high impact behavior that continues to drive sales for the company. By helping sales executives quickly and seamlessly input lead information from a call or email, Invaluable has been able to focus more of its time on the phone with prospects or current customers.

Vorteile

Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well.

Nachteile

The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser.

Vorteile

-Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email."

-I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app.

-I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether.

-Easy user-interface is very important to me

Nachteile

-I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.

-Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue.

-I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature.

-Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.

Vorteile

The notification dashboard is one of the most niche market items around. I would never have though that I would have everything I need an instance and at a flash. I also like the fact that I am getting another notification that lets me know when I am receiving customer correspondence. This program has help raise the productivity of not alone myself, it really allocates all of my calendars, calls, emails and social media correspondence into one. This really gives me the ability to have a one-stop shop for all of my programs. In this day and age, I have to manage many programs at once and it really helps that I do not forget anything.

Nachteile

Nothing, this product has been a complete game changer for one of the companies that I work for. Great product.

Vorteile

The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.

The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.

The software performed as expected. The popups worked most of the time and performance was never laggy.

Nachteile

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

Vorteile

Integrates with Salesforce easily
intuitive and seamless
Able to keep notes directly onto the pop up which imports them directly to CRM.
It is used to help us dial out to our customers quickly and efficiently with the click to dial feature

Nachteile

pop up disappears in the middle of notes
takes awhile to come back up when it rarely does crash
incoming call pop up interferes with current call

Vorteile

I like how Tenfold allows me to make notes on each phone call and file that phone call with a specific "opportunity" within that contact. I work several deals often with one sales rep, and this allows me to categorize that accordingly. It's a great tool to have, and keeps me organized.

Nachteile

I wish it was easier to record a conversation through Tenfold. The administrator has the ability to record calls easy; it seems like we have to sign ourselves up to do so.

Vorteile

This software helps me keep a clean record of my book of business. Often I don't have to think about logging my calls and it helps me keep track of ongoing projects and the notes associated with them. Many of my peers use this tool to keep detailed notes on their accounts very quickly.

Nachteile

The product can be glitchy. Calls can log for much longer or shorter than the actual call. The auto population of contacts fails sometimes causing me to have to search for the client, rather than just wrapping the call. I always have to refresh my salesforce page to log changes to the contact and account after wrapping calls. This adds up to allot of time on my end waiting for the page to reload.

Vorteile

I like its simlicity alot. I think its platform is really good and the functionality is super easy to use. I have it as a supplement to our CRM and it works very nicely. Nothing super advanced, but it gets the job done.

Nachteile

Not too much that I dislike. If i could maybe change something it would be to be able to maybe customize the dashboard and change colors of the background as I am not biggest fan of white. Other than that, I'm content

Vorteile

I love that the application integrates with Sales Force. The ability to save notes to Sales Force through Tenfold is amazing. It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency. Cuts down on the time to manually dial phone numbers.

Nachteile

Possibly the ability to send email templates through the software would be great. Adding attachment ability to send white papers and e-books, links etc.

Vorteile

Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily.

Nachteile

From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart.

Vorteile

Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success.

Vorteile

I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past.

Nachteile

Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly.

Vorteile

I like Tenfold's ability to identify the caller quickly; as well as present a way to connect with the person you are talking to through LinkedIN or other avenues. My favorite feature is the ability to not only connect a call with a sales rep, but a specific deal you are working on with that rep. I work several deals with each rep and often have different conversations about different deals. This app makes it seamless and easy to connect that conversation with that specific deal.

Vorteile

I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call.

The email function is great and can be customized for any template.

Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.

Nachteile

Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.

Vorteile

Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool!

Nachteile

Not much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software.

Vorteile

Ability to schedule follow-ups while dispositioning the call improves efficiency!

Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.

Data integration between Salesforce and Tenfold creates a seamless workflow.

Nachteile

Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

Vorteile

I like that
Tenfold integrates with sales force and our phone system. It makes the task of dialing easier.

Nachteile

I don't think there is anything other than bring able to build a list of prospects and load them in the system.

Vorteile

The click-to-dial is best feature to increase productivity. I also appreciate the reliability in the internal tracking. I am able to generate reports of data to track efficiencies which allows me to be strategic in my time management. This software is extremely user friendly and I would highly recommend to others who are evaluating phone CRM software.

Nachteile

There have been very few occasions when the accuracy is off on inbound calls but it has been rare and isolated events.

Vorteile

It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.*

Nachteile

Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process.

Vorteile

The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.

Nachteile

The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.

Vorteile

Tenfold had made my job so much easier, it has quite a few great features its lets me set up follow up tasks with my customers, allows me to keep track and records of my previous conversations, and customer service will go out of their way to make sure your problem is resolved. Overall a great tool and has my recommendation to anyone who is contemplating getting it for their organization.

Nachteile

The update time with Tenfold sometimes seems to take forever ( that whole day occasionally ) and when it does it makes my day much harder then it needs to be, although I am not sure if it my works internal IT that takes a day to update the tool or Tenfold themselves.

Vorteile

The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day.

Nachteile

Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in.

Vorteile

Tenfold helps keep me organized and with the use of Salesforce, I can effectively reach out to all of my clients. I love that I can take notes during and after my calls and can easily reference those during follow up conversations. This tool is a huge asset and something I use daily.

Nachteile

Occasional product/tech glitches make it hard to complete daily tasks or stay organized. I find that I use this so much I truly rely on it functioning properly.

Vorteile

Its easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend

Nachteile

Not too many cons. It would be nice if you could customize the software to a different color but that has nothing to do with functionality. Which I think is great.

Vorteile

Easy to set up, and the smoothest integration I've ever seen. Minimal training is required for the intuitive user interface. The only way to enter Salesforce calls without it feeling like a chore. It takes no extra time to track Salesforce calls with Tenfold. This is useful for ensuring that Salesforce is used as a tool rather than a chore. Tenfold is also used by the sales department to display live call analytics on a TV scoreboard. We now have more information and better follow-up for all of our customers.

Nachteile

Occasionally, you'll hear a ghost call. If your phone system's connection is lost, you won't be able to recover your data. Occasionally, fewer than once a month, there are issues with the call timer. To get everything to operate properly, I had to change several phone system settings.