TrueCommerce EDI Solutions

Vorteile

It's user friendly, simple and productive!

We have been using this software for about 3 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software.

Pros

- Very powerful, scalable
- Excellent customer service for implementation AND ongoing needs
- Quick adoption for new employees

Nachteile

Ship Notice/manifest is little complicated for the new users

Once the order line is used for the shipment, It should automatically grey out in order to avoid errors

Vorteile

1) They have an amazing Support team that has answered and fixed every issue in a timely manner.
2) The month to month cost has been one the best prices for the volume we have.
3) The implementation and our migration process where handled quick and made easier with the help of their support team.

Nachteile

I cant tell what we do not like as we have not hit an issue or problem.

Vorteile

It's easy to use, the support team is amazing as well.

Nachteile

A part of the support team is overseas so you need to mark the even as urgent someone in the US can help you. Our mapping was making a transmission cutting out a decimal than the original invoice. We did not discover it was doing that until after 2 years of operation. It was fixed within a couple of days but chek on you mapping very well before going to production.

Vorteile

it did the job for an average cost and set up time

Nachteile

nothing was bad about the product. i just don't need software to help me receive and send emails. I use EDI simply because Walmart, CVS and other such bloated companies require it's use.

Vorteile

Ease of use. I do not have to input my invoice twice, TrueCommerce enters it into Quickbooks for me.

Nachteile

All of the Techs I interact with are great so no Cons

Vorteile

One of the best aspects of TrueCommerce is the all-inclusive support that is offered at no additional charge. With an easy to use and intuitive web client interface, submitting a help ticket is simple, and the response time on getting answers and solutions to problems we encounter has always been top-shelf!

Nachteile

Integrating with our ERP system was a very technical process that took a bit of time and a lot of testing and validating to ensure everything was working properly, but with the continued support we received through that integration, we a functional and stable solution with little to no problems.

Vorteile

All aspects of the sales process, design, testing and go live the entire team at TrueCommerce communicate quickly and effectively. They have been able to pivot throughout the project to overcome problems by thinking outside of the box and listening to us, the client. Their portals are far superior to that of anyone else in the EDI market.

Nachteile

At this time we don't have any cons to share.

Vorteile

Very easy user interface, similar to any mailbox.

Nachteile

It costs to include a broker or 3rd party email address if someone needs to receive PDF attachments of POs, invoices, etc. This seems like a very simple thing to add so I'm surprised there would be an extra charge.

Vorteile

Customer support is amazing. Every issue has been resolved quickly.

Nachteile

The slow speed of the program during busy times

Vorteile

Easy to use after it has been setup.
Fairly low maintenance after setup, as long as nothing needs to be changed

Nachteile

Customer service and Integration from HighJump is terrible. It has taken them well over a month to perform one single integration. Often we go days if not weeks before customer service and integration team responds to emails or calls. Our most recent encounter with them has resulted in a fine from the company TrueCommerce was supposed to integrate. Over the past 5 years of business with TrueCommerce, our number one issue with them has been lack of good customer service.

Vorteile

Easy to use, integrates with SAP ByDesign, connections to many trading partners already exist so there is less time getting set up with new customers for our company.

Nachteile

Takes a little time to get used to the navigation screens.

Vorteile

Flexibility in setup / use. Trading partner setup.

Nachteile

SQL express having a 10 gb limit in size

Vorteile

The system overall is very easy to work with and the communication has been great. The downtime has been very minimal for what we use it for.

Nachteile

Nothing really. The UI could always use some improvement.

Vorteile

Very user friendly and great customer support when needed

Nachteile

No cons that I can think of at this time.

Vorteile

Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise.

Nachteile

none so far and hopefully not in the future

Vorteile

Ease of use.

Nachteile

Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet.

Vorteile

It´s easy to use, it integrates well with our system and is very reliable, we have been working with this software for more than 8 years and 90% of our orders arrive by EDI, so it is very important to us have a tool that is always working. Also, there are no errors with the purchase orders (received by EDI), everything is processed as the client requested it.

It is also important for us to be able to send invoices through EDI and it has always been very reliable and easy to track

Nachteile

When a new version of my system comes out it takes 6 months to have a compatible version, so I need to be patient and wait to test the new features.

Vorteile

They have the people to help make EDI easy. Not 100% hands off, but it is so much easier when you have a Customer or Vendor who wants to do EDI and you get some basic information and then the TrueCommerce steps in and next thing you know you are certified and using EDI with your trading partner.

Nachteile

Any dislikes seem to be addressed by the support staff. Usually it is just a lack of knowledge or misunderstanding that quickly gets explained and there is nothing left to dislike.

Vorteile

I find the software relatively easy to use. It is more user friendly than it has been in the past before this system was updated. I allows me to do most of our EDI turnaround without much issue.

Nachteile

There have been at least 2 times, that come to mind, where the system has been down for breaches in security which had prohibited us from accessing our daily orders for 36 hours. We have stringent timelines to meet with many of our customer that upon not fulfilling we are subject to hefty fines.

A lot of the EDI turnaround is automatic and wish New dates for customers could auto populate instead of having to enter the same information each time. I have tired numerous times to set certain criteria to default and it does not seem to stick.

Vorteile

Can be customized to meet the needs of your business and easy to implement with other types of software. Also helps us to more efficiently run our business and complete daily tasks. Daily order processing has become way more efficient and accurate with the use of the True Commerce software.

Nachteile

Because it is so customizable, it sometimes takes a while to implement new uses for the software. The support team is generally helpful but it can be hard to track down the individual who has the knowledge to assist you with specific tasks.

Vorteile

Di Central provides a good service for small companies looking to integrate with in house software or process EDI Documents via the web.

Nachteile

Working with the company to add new partners sometimes takes a very long time. Other than this, once things are set up they work great.

Vorteile

They basically can fit into almost all of the big ERP system like QB, NS...etc. They can fit into most of the trading partners. We have more than 20 EDI connections with them. They just get rid of their Silverlight based webpage and deploy new like of the portal which is better.

Nachteile

The software is unstable. You might need to call their customer support once or twice a week to get the problem fixed. The webpage loading time is slow...

Vorteile

We decided to reevaluate out EDI systems a couple of years ago after our provider failed to meet our expectations on an integration project. We happened upon True Commerce and were not only impressed with the functionality, but also we shocked by the affordability and price!

Nachteile

Their support structure is a little difficult to navigate. If you are in a trading partner implementation phase, you can't get support from one of their support agents. You have to wait to speak with an implementation specialist.

Vorteile

The one good thing about TrueCommerce is that there are very few other options out there for EDI so you may be forced into this decision.

Nachteile

The software requires support from them to work and they are severely understaffed and unable to provide the support you will need.

Vorteile

when the software runs it's fine. Not the newest or most up to date software.

Nachteile

Support is probably the worst. consistently disappointing service. Once you are a customer...quality of the service degrades.

Vorteile

Seamless connections to many different EDI providers and the ease of use.

Nachteile

Sometimes it takes a while to get a hold of the support team to fix your problems.

Vorteile

Ease of use
Integration with QuickBooks

Nachteile

Setting up clients for EDI can be difficult depending on who we are working with. Some setups have been very smooth, quick and accurate, while others have not

Vorteile

Your customer care department is always extremely helpful. Not only do they help to resolve our issues they have always taken the time to educate us on different issues.

Nachteile

Occasionally tickets can take a few days to be answered.

In Betracht gezogene Alternativen

Vorteile

Smoothness, price and support. Timely response

Nachteile

Communication on setting up new customers

Vorteile

very easy to navigate and use, like using it very much

Nachteile

I do not really have any cons about it right now

Vorteile

I love the visibility and ability to monitor your system, to monitor orders, and even make changes as needed. Their support though makes life easy as an IT Professional to ensure that orders are flowing. EDI is the lifeblood of any new business, and as result without a functioning EDI, issues will arise. TC is not set it and forget it, but it is set is and watch it. I equate TC to smoking meat. You put it in, watch it carefully, and enjoy the ride.

Nachteile

The only issue I have with TC is the lack of ability to automate connections and information into ERP for item information. Meaning that when a change happens in NetSuite, you have to update every trading partner. But with the future, they are looking to amend this.

Vorteile

Easy to use platform

Nachteile

Not being much clear about errors commited in sending invoices for customers

Vorteile

There is a lot to learn and [sensitive content hidden] were great teachers and took the time to show us how to use the software. They also explained what they have to do to complete the project, which was also very helpful.

Nachteile

The software is a little confusing to get around, but the tutorials help. If there was a print out of every time from A-Z that would be extremely helpful. Maybe there is and I just don't know!

Vorteile

Everything is so simple to integrate and flow is perfect

Nachteile

I really don’t other than maybe cheaper per customer users

Vorteile

The ease of use. Very logical in the navigation as well.

Nachteile

I haven't really had many issues with it

Vorteile

We can integrate just about anyone with True Commerce. It can be straight EDI or .ftp, you can connect everyone and access just one portal with True Commerce.

Nachteile

We randomly have issues that come up when maps change and we are not made aware. Overall this is few and far between but a hassle when it comes up.

Vorteile

Ease of use - Good reporting features -

Nachteile

I had a problem with support when trying to get an issue resolved. Took far longer than it should have.

Vorteile

good interface, once learned it seems to be dependable

Nachteile

new account setup and launch. menus are difficult to find exactly what is needed. Setup support - very poor. actually considering choosing another platform due to this challenge. not sure our accounts are setup correctly after several attempts.

Vorteile

Whatever problem I'm calling about, they always have a fix for it.

Nachteile

I don't have any cons. They always solve any issues we're experiencing.

Vorteile

Custokmer Service, when ever we have an issue that we can not figure out. They have the best customer service team that will go above and beyond to help you figure out the issue that you are having.

Nachteile

Ido not believe I have any cons regarding TrueCommerce. I have never had an issue that they could not resolve.

Vorteile

Unfortunately, 5 years ago when I join our company, they have chosen Truecommerce

Nachteile

nothing - Before I join the company 5 years ago our company had this EDI software - I would not use this company

Vorteile

I love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!

Nachteile

customer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.

Vorteile

I called True Commerce knowing very little about EDI. My task was to find a new EDI solution that was going to work best for our new ERP software. From the moment I heard "Hello" my experience has been more than the 5 star rating.
I can list many things that are great at True Commerce. Their team in wonderful.
Immediately I felt at ease because everybody talked my language and never used jargon or talked over my head. I never felt uncomfortable for not knowing about the topic. I have worked with multiple people from sales, integration, technical support and marketing and everyone provides the best positive energy and assistance.
I also love their software application. Through the integration process I was empowered to learn the software so that I could make edits and changes as needed. Before True Commerce I would have to call in to our EDI vendor for every error or challenge. It would sometimes take hours or even a day or two to get our application fixed. This stopped our business from running. Now, with True Commerce, I have been able to identify the errors and fix some of them myself. I have made the fix in minutes versus waiting for tech support. However, if I do need tech support, I can call True Commerce and have assistance in minutes.
I look back at the past 4 years of our partnership and it amazes me how much they have taught me. My company is now reviewing new ways that EDI can help our company. They are a great company. A great choice!

Vorteile

The software is set up similar to email with and inbox, outbox, sent etc. Fairly intuative and toom almost now training to start using. I think the cost is inline with other providers.

Nachteile

I have had a few bumps along the way with the implementation, customer service and sales team. When I oringally signed up the sales team told me I could use the system with one of my customers but that wasnt true. After quite a long time and a lot of follow up they did give me my money back. This year we changed from quickbooks desktop to online so we had to go through the implementation of the Truecommerce EDI software all over again. The implementation specialist over looked a key step in the processes causing a delay of about a month in the implemation. I ended up sending hundreds of transactions that failed due to this oversight. Truecommerce still charged me for these failed transactions which I felt was unfair. I spent 3 months following up with cuatomer service to try to get a refund. I did finally get a refund but it shouldn't have taken that long or required that level of follow up on my part.

Vorteile

There's a great deal of consistency in this product and in the company which is gravely important when dealing with a plethora of trading partners with diverse requirements.

Nachteile

There is a trade-off between great working software and feature rich capabilities. In this I found that it does 90% of what we need it to do well and then 10% it handles in a round about way that in order to make it work would be a tremendously costly undertaking.

Vorteile

We were promised the world and got delivered peanuts.

Nachteile

Does not work consistently, implementation team is incompetent.

Vorteile

We had great presentation and conversations with the sales team about the features and ease of use etc.

Nachteile

Once we signed up and paid the initial payment of 100s of dollars, there is no implementation timeline. There is no response to emails sent by our trading partners for status. Dead silence on the implementation, but keep charging the credit card for monthly fee for over two months. Left legal as the only option to recover our money.

Vorteile

I like that you purchase the partner plug-in and never pay again for any updates made by said partner. Also, the ability to integrate with SAP.

Nachteile

That over the last few years it seems that the updates being made to partner plug-ins have caused us chargebacks and I no longer feel confident in the validity of the documents we are sending out to our partners. Now I have to carefully scrutinize every change notice to make sure something hasn't been done that will cause a rejected document and subsequent chargeback (i.e. making a previously mandatory field optional when it really is mandatory...at least for us). EDI management has now become far more time consuming and frustrating.

Vorteile

It is SUPPOSED to be "seamless" from EDI to ERP
and it might be IF you can get TC to actually take the time to make it work

Nachteile

While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level.

Vorteile

I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly.

Nachteile

I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up.