Pendo – Bewertungsseite 4

Vorteile

Tagging pages and features is straightforward and does not require IT support
Customer support, when questions arise, is excellent. Everyone really tries to help.
Reporting isn't overlying complex and fairly easy to manipulate

Nachteile

Reporting is also likely the con. Sometimes is difficult or impossible to get the view that I want without creating new reporting segments, etc.

Vorteile

Pendo provides great tooling for analyzing every aspect of how your customers use your product on almost every level. It also provides a great path for communicating to your clients through in-app help and new feature messaging without needing to code them directly into your own program.

Nachteile

Perhaps the only, current con of Pendo is their growth has left them understaffed to handle that growth. Hopefully, this adjusts.

Vorteile

There's depth to the functionality without a lot of complexity so you can make progress and find insights quickly after onboarding.

Nachteile

They're introducing new features often which makes it difficult to keep up at times.

Vorteile

as an engineers i didn't have to step in and customize stuff to give a good access to everyone else to it's informations.
it shows a great deal of useful informations and can help your businness a lot in understanding what should your next stes be in your roadmap

Nachteile

tagging each page was a boring task.
also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way

Vorteile

The ease of tracking where most of the user traffic is and being able to track clicks
The ease of collecting feedback about certain features in our product

Nachteile

Figuring out how to set things up is a little confusing.

Vorteile

I like that Pendo allows me to find real time insights to help drive discussions for the area of business I oversee. Without some of the details Pendo provides, I’d be less advantaged to drive results on my own.

Nachteile

You have to know just what to click and how to get the results if you’re going to be successful. Not overall a bad thing - but it does require some learning to see value.

Vorteile

From the minute you install Pendo it is tracking data. This allows you to view that data a year down the road. This is extremely helpful because as our product grows we need to be able to view info that wasn't as important when we first started. This allows us to view all that data that has been collected and see what our users have been doing. It is extremely powerful.

Nachteile

On the in-app messaging side they still have some areas they need to catch up to be as powerful as other companies, but they continue to update and enhance this side of the product.

Vorteile

I love that Pendo tells me exactly what my clients are under utilizing in our software so I can consult with them to drive more upgrades, cross selling etc.

Nachteile

I don't like how it's hard to easily update segments from salesforce

Vorteile

It records all the data from the point of installation so that you can review changes in behaviour when implementing new features or if you think u[p new questions the data is all there .: Brilliant

Great support and documentation.

Nachteile

Like all truly powerful there is a learning curve. That said you can get useful insights from day one and then build up your knowledge as the question are more involved.

Vorteile

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

Nachteile

The price. It is a very good product that provides a great deal of value, but it is expensive.

Vorteile

I like that it is easy to use, if you can find what you need. Again, it may just require some training on my part. It looks really good. For an analytics and feedback tool, it looks great. I also like that we can create content for capturing feedback in our app without having to build additional tooling and components. It saves us a lot of work.

Nachteile

It isn't intuitive out of the box. Again, with a little training it isn't hard to navigate, but it's a bit intimidating to come in and get stuff done. For example, when trying to create a guide template I have to go to global settings to set up the template. It doesn't feel like that is where it should go.

Vorteile

The UI is modern and appealing

Nachteile

The software is inconsistent, buggy and unpredictable.

Vorteile

Definitely the guides - detaching guides (tooltips, lightboxes, banners, etc...) from the actual code base takes a lot of the informational burden off of engineering and allow for non technical people to promote in app features and communicating with customers.

Nachteile

The funnels and path ares not clear yet. Also, dashboard customization needs a bit more love.

Vorteile

Tagging the features in app was confusing at first but has been a game changer in the long run.

Nachteile

No control over the data visibility can be frustrating to use any of the reporting they build for you.

Vorteile

The ability to tie rich analytic data with providing targeted content to users.

Nachteile

Some of the guide building tools could use some polish.

Vorteile

Generally I really like the insights Pendo can show you in terms of the usage of your clients and trends. It is easy to create reports and export these.

Nachteile

It would be great to be able to compare two aspects and create percentage usage in relation to several features - ie for us how many people view compared to search. I also sometimes find it confusing to understand how to use so having clearer guides on what we can use it for would be great.

Vorteile

extremely easy to setup and get meaningful information immediately.
I like that you don't need development to tag features the way you need it
we use it everyday to keep track of how our users are using our platform
the "guides" features is also very useful to offer in-app messaging and help

Nachteile

Maybe some kind of AI or comparison with other Saas platform would be great to give some further insights.

Tthe heatmap could also be a bit more user friendly.

Vorteile

It helps the team take data-informed decisions by understanding how users are navigating within the application. Also, it is a great tool to create personalised guides to help onboard new users.

Nachteile

There is really nothing that I hate about Pendo.

Vorteile

Pendo allows us to monitor how well our software is being adopted so that we can create a faster path to success for our customers. I can also allow us to place pop-up message in our app directed to our customers.

Nachteile

It hasn't been super simple to port their data out to other platforms. At least not at a granular level.

Vorteile

Easy to use Guide set up, being customizable, reports, good behavioural reports.

Nachteile

I am seeing some gaps that would be great to see them addressed. It has been over a year that we discussed those feature requests. I would like to see some movements there.

Vorteile

Being able to see very specific usage stats on clients such as number of clicks vs downloads

Guides - show people what to do

Guides - building these in real-time (if something goes down on the platform can push out a message to all users)

Nachteile

Functionalities and navigation around the platform.
I was confident about using it before but feel like things are easy to forget when haven't used it for a while.

Vorteile

I think the customer service is friendly and the conversations with the staff have been pleasant.

Nachteile

Currently, I don't find it reliable. Guides often glitch up, certain things that are possible with other services aren't with pendo and I also find the analytic capabilities to be unreliable.

Vorteile

Really like the analytics around device usage and the graphical reports.

Nachteile

Not all that intuitive to navigate without a bit a of training. We also have found it somewhat solo.

Vorteile

That we could administer tests without pulling in a dev.

Nachteile

It takes some time to get the hang of Pendo and learn all of the features and how they all connect to each other.

Vorteile

I like the heatmap and the ability to collect surveys through Pendo.

Nachteile

It is very difficult to learn how to properly use Pendo. I have gone in and tagged a bunch of features for the heatmap only to realize, 2 hours later, that I had tagged it wrong. I think translating tech jargon (the things I'm tagging) into user friendly language would be awesome.

Vorteile

The ability to highlight new features
The ability to ask for feedback
The ability to assess the impact of additional help
The dashboards and reporting are useful

Nachteile

The lack of A/B testing facilities can I release a walkthrough to a percentage of our user base?
The difficulties with selectors when designing walkthroughs
The issues with the designer when putting together messages (randomly puts in new lines)
A way to export data in to other systems to work with other data sources

Vorteile

If you want to understand how customers experience your software, this is a great tool for the job. For us, we've LOVED the insights we've gained by the individual customer and the ability to identify and focus on any current challenges.

Nachteile

For a robust tool, it comes at a robust price. It does quite a bit and we've definitely seen a return on the investment, but it isn't free.

Vorteile

I use Pendo for in-app notifications pretty much all the time, and I check in on NPS and satisfaction surveys every week here.

Nachteile

The campaign creation process is a bit unintuitive at first, but I've gotten the hang of it.

Vorteile

I love how versatile Pendo is. I'm constantly discovering new features and uses, and various teams keep coming to me to uncover new ways to use the platform.

Nachteile

I'd appreciate a little more guidance around how best to use the tool. I'm often searching and discovering functionality, but it would be really helpful if the had common use cases for the various tools/features.

Vorteile

I am not an engineer but I can make content appear in my product without having to bother engineers.

Nachteile

The UX is a bit complicated, managing templates is confusing. Customer service is not very proactive about giving us trainings and offering help.

Vorteile

Pendo's ability to track all events regardless of our employees tagging them makes it extremely powerful if you don't have a dedicated analytics teams thinking about all of the possibilities in a complex web application.

Nachteile

Analytic feature set is a bit behind some of the leaders but I see Pendo catching up soon.

Vorteile

I love how we can gather really insightful stats for our clients in a few seconds.

Nachteile

Some of the features are tricky to get your head round

Vorteile

The ability to see how much customers are using our platform

Nachteile

some of the features aren't totally intuitive

Vorteile

It stores what users do in your app. You can configure actions as well as define warnings that will be displayed as a popup in the app. Useful to communicate efficiently with your users.

Nachteile

The navigation in their dashboard to gather info about a user can be confusing. The is some learning curve.

Vorteile

The retroactive analytics feature is very useful to look back on features we forgot to tag. I also like how easy it is to deploy guides and tool tips.

Nachteile

This might just be a problem on our side, but tagging elements doesn't seem to work as well on single page apps. We're having issues with it catching clicks on certain elements.

Vorteile

Pendo has an amazing support team that provides any help needed. Pendo itself has provided us with the ability to see where our customers are spending most of their time on our platform. We are able to engage directly with our customers with Pendo Lightboxes.

Nachteile

Permissions need a bit of a revamp. And an increase in the number of dashboards you can create.

Vorteile

Data is saved so you don't have to worry about tagging all your features upfront.

Nachteile

Very buggy. You need to launch the designer several times in order to work.

Vorteile

Very simple to use, impressive default charts/metrics with the option to dig deeper if you know what you are looking to get out of the product.

Nachteile

All issues with Pendo have been related to their support of old technology and old product architecture on our behalf.

Vorteile

Pendo gives me great insight into how our end users are doing. It helps us measure adoption and usefuless of features. Having a way to measure engagement also lets our customers know that we are committed to their investment.

Nachteile

It can be hard to find the license and run reports that I can send to customers

Vorteile

This portal provides and enables the user to give feedback about the software and services that provide. It also helps in increasing engagement of the user and create our product awareness.

Nachteile

I am a moderate user of this software, so I did not find any issues.

Vorteile

Ties all of our data back to the customer. Allows us to learn what features are driving customer sentiment up or down, and gives us an immediate way to improve the on-boarding experience for new users.

Nachteile

There's a non-trivial amount of fiddling to get things to look and feel right with the guides.

Vorteile

Pendo is a great software to track and tag usage in your account.

Nachteile

Pendo doesn't make it easy to do advanced things like showing a guide on different pages in the app or tracking link clicks associated with a guide. There typically is a workaround that involves CSS or Javascript.

Vorteile

I like guides, announcements, and the NPS scoring.

Nachteile

When building pop-ups and guides it is very glitchy.

Vorteile

I get great insight into customer usage of our software. It can be almost as granular as you would like.

Nachteile

I haven't run into any issues with Pendo. I wasn't involved in the implementation, but since they have rolled it out to our team, it has been fantastic.

Vorteile

Pendo helps visualize the user's experience, which helps us be proactive in our reach out to our client base.

Nachteile

Reporting tool can be confusing and time consuming. There is not much I do not like about this software.

Vorteile

The ability to get metrics retroactively has helped tremendously when we launch a new feature but forget to tag it via pendo for a few weeks.

Nachteile

I haven't figured out the user paths yet and the workflow looks too complex to learn quickly.

Vorteile

The ability to engage users in the product with several different features is really ideal. Users don't have to leave the site to get information they need or information we want them to have/know.

Nachteile

I wish there were more details/instructions on how to build reports for analytics.

Vorteile

Like the historical data, the graphing, ease of use of the navigation

Nachteile

the modules required hookup by the developers (or at least that was what I was told)

Vorteile

I like the ability to make onboarding tooltips and tours for new users

Nachteile

I feel some features are missing when compared to Intercom

Vorteile

Ease of use of the tool and focus on user experience while still providing the analytics and user adoption features I was looking for.

Nachteile

there is no ability to customize the data visualizations (charts)