SalesLoft

Vorteile

Compared to other sales engagement tools, SalesLoft has a very user-friendly interface which makes it very easy to navigate from the get-go. Very easy to access the analytics and apply filters to get the desired data. Their conversational intelligence feature for both meetings and dials is great for coaching purposes.

Nachteile

Their integrations can sometimes be glitchy but is resolved in a fast manner.

Vorteile

The most important reason for implementing Salesloft was our SDR team was slowed down by very admin heavy processes and onboarding became a time sync for new team members to learn. Salesloft meant that new team members could know exactly what was expected as outreach for certain prospects. It also means you now have access to a really rich amount of data to understand what types of outreach = success whether it be mixing up length or when certain emails are sent, no. calls etc. Suddenly having access to this information meant that the most successful SDRs no longer had information siloed to them and we could get more and more best practices shared across the team.

Nachteile

I mentioned when assessing the features the couple of things where Salesloft could improve: - increase focus for non opp creating SDRs. This would mean that those teams could take more advantage of the coaching modules and actually get richer data when their looking for trends across performance. Most interesting to me would be- number of high value activities completed - no meetings booked - no. meetings attended - being able to read leads converted to an opportunity which is the traditional way Salesforce would identify success. Since the release of Rhythm there has been some jankiness in the tool. A few screens that don't take you where you are supposed to go and some slowness with pre-scheduled emails. Their product team has messaged and said they are working on these areas.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SalesLoft

Vorteile

The use of cadences to generate automated steps like emails and text messages when working on leads. Notifications would appear when a customer click or viewed an email which is great to engage with them at the right time.

Nachteile

When using automated emails on my cadence, it would sometimes reach a maximum limit to send emails, it would tell me there was an error to send a certain amount.

Vorteile

Very intuitive. I use it mostly for sequencing prospects. Like the A/B test feature. Sequence performance tracking.

Nachteile

Integration with Hubspot isn't great. Nothing else to add!

Vorteile

I loved being able to see who was engaging with my emails, as well as being able to organize my sales outreach in a meaningful way & keep myself on track with cadences.

Nachteile

There would be glitches semi-frequently. The platform would not work for a couple of hours, the "Import from Salesloft" feature wasn't working, the email signatures got messed up for multiple days at one point. I think they still have some technical things to work on but overall pretty good. Sometimes, I also think the system couldn't detect "opens," because someone would refer to reading an email that SL said they never opened.

Vorteile

It has a lot of advantages as the support it gives to double check contacts and info before filling the CRM of trash.

Nachteile

I miss some user-friendly experience. It is kind of uncomfortable to have to import data so manually

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

We mainly used SalesLoft for a variety of email cadences, and it worked great. We were able to continue engaging prospects and also streamline follow up with customers. The autodial feature worked well, but we didn't use it much. I could see this working well for a high-volume inside sales team.

Nachteile

The email tracking is a great idea, but we found the email opens/clicks to not always be 100% accurate. It was probably closer to 50/50 which created confusion with prospects and customers. I think this is a key feature that could be improved to add more value.

Vorteile

Salesloft made my sales life more productive and more proactive than I ever thought it could be. This software gives me insight and data around my sales calls and activities that I never thought about before. I now have more actionable insight around my prospects and more resources readily available to make the mundane tasks of sales less time consuming.

Nachteile

There are very few areas that I think Salesloft needs to improve because it's so cutting edge but I would like for the dial pad functionality to be more effective when interacting with the extensions of the phone system I'm calling into.

Vorteile

Ability to integrate with Salesforce and it makes it easier to prospect by building out templates and cadences.

Nachteile

The data management can get a little messy if you are switching account/contact owners, but the work around is to re-import.

Vorteile

-Quick call feature
-Mass email groups of people
-Website tracking
-Cadence building

Nachteile

-Copy and paste feature is spotty.
-Customer Service is below average.
-Reporting features are lacking.

Vorteile

-It was easy to create cadences-Cadences could be pushed to my team through a variety of methods like our CRM and other marketing tools

Nachteile

The customer service was a big let down. We lost key functionality and our support ticket was seemingly abandoned after being passed around a few months. For this reason we've decided to no longer renew our contract.

In Betracht gezogene Alternativen

Vorteile

Easy to useLive email tracking - essential to my role!Integrations with Outlook & Salesforce & ZoomAutomatically creates certain leads hot leads - notifies you of this

Nachteile

The UI is a bit clunkyCan be a bit difficult to make the outlook integration work sometimes

Vorteile

Ease of use, functionalities, analytical resources, possibility of creating massive campaigns

Nachteile

Limitation of up to 500 e-mails sent per day, does not allow you to delete a cadence, just archive it.

Vorteile

We purchased this product just over a year ago and there really is so much you can do. The reporting capabilities are virtually endless. I love the plugs into Slack and Salesforce. We use those daily. It really motivates my team to see who is setting meetings through SalesLoft and when they are being scheduled.

Nachteile

This has been a very heavy lift. Things that would would think are intuitive are not. Changing the time for a cadence step is not as simple as changing the time. We have had to undergo multiple trainings for my team to bring everyone up to speed and training new hires has been difficult. That being said, there is a lot this product can do and will likely become very powerful once everyone gets the hang of it.

Vorteile

It records all your calls automatically. It's really nice to be able to go back and listen to calls or share calls internally. The email cadences work well and are easy to use. It syncs to our CRM (Salesforce). It logs all emails automatically in SFDC. It also makes it really easy to log calls to SFDC. Much faster than doing them manually through SFDC. I also like being able to see if the email recipient has viewed my email.

Nachteile

It only gives me the option to log calls to my CRM about 80% of the time. It's great when it works but it's annoying when it doesn't. It just means I have to log them manually when that happens. Also, the feature that allows you to see if a email recipient has viewed your email doesn't seem to work perfectly. It's probably not possible to make that feature work perfectly 100% of the time because Tout was the same way.

Vorteile

Salesloft makes working from one platform incredibly easy. I use this platform daily and could not perform my daily outreach without it. I am able to create cadences and easily organize and prioritize based on engagement. The email tracking capabilities where it shows opens, clicks, and replies. Being able to call out of the platform is awesome as well! Each field maps back to our Salesforce CRM which is extremely useful for tracking outreach.

Nachteile

The dialer can be temper-mental, however the customer service is always quick to find a fix and help you workout any kinks you are having!

Vorteile

We can create cadence according to our lead segmentations it allow us to pitch in the right content to right prospects.

Nachteile

We cannot automate as much as in Marketing automation system through automation rule/Workflow, they have to improve on this

Vorteile

For me, it works very fast. It is easy to use it. Reporting is very good so I use it to prepare the reports for our sales meetings.

Nachteile

I don't like the way how the syncing between Salesforce and Salesloft works. You can automate syncing for the contacts but you can't for the accounts, so I have to import every single account to Salesloft from Salesforce when we change some data on the accounts.

Vorteile

It's easy and it works, albeit doesn't have the greatest interface and some features are lacking.

Nachteile

There is no way to pause a single cadence that is not performing well - you must delete it entirely or pause all cadences.

Vorteile

Ability to integrate multiple communication channels make this a sophisticated tool.

Nachteile

There are a lot of features, badly it makes this tool a bit complex one to use.

Vorteile

The product has a lot more depths than similiar products and offers many great features.

Nachteile

Hubspot Integration is not greatOnboarding and ongoing Service are really bad

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SalesLoft

Vorteile

As an SDR, I use SalesLoft everyday. It makes my job 10x easier by organizing and planning my outreach. Your "cadences" can include emails, calls, or social media steps and the prospects' social accounts are all linked inside the platform

Nachteile

Making calls within the platform is sometimes a pain. Since they use Twilio as the technology to make calls, dial-by-name directories and extensions mess up frequently.

Vorteile

The possibility to create cadences is really useful to me (and in general for any sales company)

Nachteile

In order to create cadences you must import all contact from another platform (Salesforce in my case) and this is a long process

Vorteile

This is great for beginner BDRs who are reaching out to multiple people a day! It helps them keep organized and we love the response rate feature and the a/b testing feature because that helps us determine what emails are most likely able to get a good response.

Nachteile

I dont like that you can't tell directly whether an email template has a good or bad response rate. It would be awesome if as soon as the sales person opened the email in Gmail if a button popped up and let them answer whether the response was a success or not! besides that we love everything about salesloft

Vorteile

Salesloft has a slick UI, better than a competing product I've used which in comparison looks very dated. The email tracking and auto-logging of emails is really nice, I think the tracking aspect of it or at least how notifications are presented is better than other platforms that I've used.

Nachteile

Setting up cadences isn't as smooth as it could be. How you manage upcoming tasks in Salesloft itself is pretty clunky. You have to go to each cadence individually to go through the "due" tasks and I don't like how each task is brought up. The task manager is the part of the platform I like the least.

Vorteile

- It helps you customize messages but send out a lot more. With templates and cadences and dynamic text such as [name] it makes sending out personalized emails very fast

Nachteile

- There were some glitches but the customer service team was very quick to respond and start working on them. It did increase output but of course has to be monitored and enforced otherwise the sales team starts getting a backlog of these "to dos" and emails to be sent and calls to be made.

Vorteile

This is a game changer for any sales team. No more sticky notes or manual reminders to reach out to prospects.

Nachteile

It can be a bit clunky. Not being able to edit cadences while people are in them has arisen as an issue.

Vorteile

Extremely hands off, effective outreach that allows you to maximize output and log information on salesforce with a click of a button. I do like the workflow they have established. I can crank through 100's of calls a day if needed, increase volume of conversations.

Nachteile

Saleloft freezes often, and their internal dialer messes up ALL the time especially when you use a dial by name directory. It gets frustrating that their service also goes down or at least slows down 2 every two weeks.

Vorteile

We were able to cut out 3 different softwares and replaced them with one, Salesloft. They have made it simple from a marketing and sales automation standpoint to bring everything into one, centralized location. It integrates well with Salesforce. The team can make calls, start sequences, and follow up with prospects all from Salesloft, it is great.

Nachteile

It came out to be a bit more expensive than the 3 softwares it replaced (combined), but worth paying a bit of a premium.

Vorteile

The basics of the tool are great. It’s pretty easy to setup templates and send dynamic emails to a large group of contacts. You’re also able to track views and when contacts click links in your messages.

Nachteile

From my experience there was quite a high bounce rate. I also believe it could be a bit simpler to create and add steps to cadences.

Vorteile

The simplistic, streamlined workflow it provides sales reps is probably its strongest feature.

Nachteile

For our organization, it's automation rules didn't provide enough fine-tuned functionality, so we had to rely on the automation functionality of other, connected programs to compensate. It's reporting features also don't provide the level of granularity we needed.

Vorteile

SalesLoft makes it very easy for BDR/SDR teams to manage leads and nurtures with pre-approved templates and processes. The recording function is also very helpful for training purposes.

Nachteile

The reporting and analytics functions leave much to be desired. It is very difficult to glean insights from the email templates and cadences. Additionally, there are consistent product issues that can cause disruptions to our team's workflows - such as calls dropping.

Vorteile

One you build in the templates it is really easy to use. Importing contacts/leads, and updating information is quick and efficient.

Nachteile

There really isnt anything I don't like.

Vorteile

I am quite new to using CRM software like Salesloft and it has absolutely amazing for all-in-one lead generation through building and navigating it's cadence systems to it's outband through all the main communication and networking channels with built in integration with multiple platforms.

Nachteile

Some minor problems and integration flaws.

Text formatting is low end compared to microsoft so moving signature tables into salesloft is not seamless and quite limited creating messy formatting.

The VOIP calling regularly gets lagged and distorted needing to regularly close and reopen the browser. Been some problems dialing out to Philippines like after 1 min the call starts to loop.

Exporting and importing from the same list has caused some weird glitches like changing the do not contact status on an entire list that was not set.

Vorteile

SalesLoft makes my position as a sales representative much easier. I am able to put all of my prospects from salesforce into a specific cadence with specific email, phone and social media steps.

Nachteile

I wish that it was integrated a little better with salesforce to make transferring contacts over much easier.

Vorteile

I really enjoy how easy salesloft is to use. Great UI, day one anyone can figure out how to navigate SL. Love the ability to track email views.

Nachteile

search function is slow and sometimes inaccurate. Way too often audio cuts out, calls drop, can't dial or long delayed ring.

Vorteile

I do like the ease of use and I am getting used to it, as well I have looked at other learning tools, (i.e: Youtube)

Nachteile

Just took me some time to get used to a brand new platform, and sometimes there are glitches that happen.

Vorteile

I like that there are quick links to the SF pages and that it speak with SF. It is niece to be able to call out of SF using SL.

Nachteile

I do not like that not all call activity is saved to contacts at times. If someone is removed from a specific cadence and then added to another one, call activity does not always transfer over. This tool is not made for call heavy organizations. Even though, I am in a lower required call volume role, I still find myself calling heavy and SL has its limitations. Template emails get wonky in the body of the emails when trying to add in personal statements in one-off scenarios.

Vorteile

Automatically syncs your call recordings and emails to Salesforce, giving leadership visibility into opportunities. Saves time on prospecting through automated cadences.

Nachteile

There tends to be a lot of bugs/outages.

Vorteile

SalesLoft completely changed the way we approach outreach here. I love how easy it is to send personalized and tailored emails to multiple individuals at the same time.

Nachteile

Not much I dislike about SalesLoft - there were times where certain dynamic fields wouldn't change (i assume a small bug caused these to happen).

Vorteile

SalesLoft integrates really well with Salesforce to log all activities and helps keep your outreach organized.

Nachteile

The software is sometimes buggy and freezes once in a while in the middle of the action. Usually just refreshing fixes this issue.

Vorteile

The software is incredible when it comes to organization. It helps to keep all my records in order and allows me to effectively navigate the most important and pressing records that need attention.

Nachteile

There are times when there are some bugs that will not load correctly. These, however, are addressed quickly.

Vorteile

Easily integrates with Salesforce for prospecting, account management, and sales enablement. Salesloft Connect extension allows for easy access to CRM and helps organize outreach to prospects. Analyzing metrics of the sales team is easy and efficient.

Nachteile

Not having a 1-to-1 alignment with our CRM and having to import accounts and contacts manually can slow down the sales process at times.

Vorteile

I loved that you can create multiple campaigns and put folks in and out of them. Also, the capability to dial out directly is extremely useful as well. Another thing is the tracking capabilities were perfect. Overall, useful tool

Nachteile

It really only syncs with Salesforce. Using it in a startup format is tricky because Salesforce doesn't really meet our needs, but other then that, great tool.

Vorteile

I really enjoy being able to set up communication with clients through this with ease! Being able to track messages and their perception is huge!

Nachteile

I dislike that contacts tend to get intertwined. It also gets a little slow once doing a number of things but nothing that's too had!

Vorteile

Very easy to set up individual or team templates and cadences. Good dynamic content and personalisation options.

Nachteile

Managing unsubscribes between systems is not always easy. Sometimes individual sales people clone templates and cadences making it difficult to aggregate results.

Vorteile

Easy to use, and integrates well with Salesforce. Good to get through sales cadences and organize touches

Nachteile

Buggy, was down more frequently than I would have liked.

Vorteile

It simply combines the most functionality with the best user experience available. I was part of the team that shopped for this kind of software solution for our company and was the primary implementer. During our trial, customer support was extremely responsive and helpful. SalesLoft's cadence functionality and robust API integration made it possible for us to accomplish virtually anything we could think of in regard to streamlining the workflows of our sales team.

Nachteile

If I had to gripe about the minor things, I'd wish for more customization options when it comes to page layouts. I imagine that that's something that users can look for down the road, though.

Vorteile

I love that I can do all kinds of management with loft. The integrations into my browser is excellent, as well as my Salesforce integration.

Nachteile

Sometimes loft doesn't tell me when an email has been sent, or will double send. It moves slow and times out.

Vorteile

Links easily to Salesforce, simple for sales users to log calls, manage deals, work with cadences, and have data flow into Salesforce CRM.

Nachteile

There are a few things that don't link to Salesforce in the best way - for example, opportunity splits, which are a standard Salesforce object, are not able to be viewed in SalesLoft.