SalesLoft

Vorteile

Das man vieles an einen Ort erledigen kann.

Nachteile

Es funktioniert häufig nicht. Der dialer öffnet sich nicht. Die Ladezeiten zwischen den Kontakten ist extrem lang (Habe 1000 M/Bits). Automatisierung funktioniert häufig nicht korrekt mit der Uhrzeit. Fehlermeldungen wenn man viele Mail in einer Cadence manuell schickt. Häufig rutschen auch die Kontaktdoku Felder wo anders am Bildschirm hin.

Vorteile

Salesloft hat alles was man für den Kundenkontakt braucht. Besonders die Cadence Funktion ist perfekt und lässt eine ordentliche und sequenzierte Arbeitsweise zu.

Nachteile

Es gibt nichts was fehlt. Keine negativen Punkte

Vorteile

The tool itself is great and extremely functional, but the customer support from salelsoft is top tier.The support line for general bugs and queries are efficient and extremely helpful, and the customer success aspect provided by salelsoft is some of the best I’ve seen from any provider in their industry, and wider industry groups.Highly recommend for this reason alone.

Nachteile

The platform itself can be slightly buggy - the focus on new releases could perhaps be toned down and instead more development work could be put into maintaining and upgrading the existing features to be more stable

Vorteile

It allows our team working on outbound, prospecting efforts to have all of what they need in one place. It helps them to focus on the task and enter into flow.

Nachteile

We moved the team from HubSpot Saleshub to SalesLoft and there is no "Playbook" functionality that guides the user through what to ask a prospect on a call. We are lacking some of the depth of information that we were capturing before.

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Warum SalesLoft gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu SalesLoft

Vorteile

It is a mediocre product with a good salesforce integration

Nachteile

We bought the product 1 year ago, have been using it for a whole year.

When we signed we were made to believe by looking at the Order form that we are buying a product for 1 year with a start day and an end day.

Apparrently they have a link to an MSA saying "unless stated otherwise on the order form" the product will auto renew. Well based on what the order form is saying the subscription was for 1 year.

They have no cancel buttons, you have to notify them 60! days before if you want to cancel and you need to speak to a "Sales" agent to cancel. Not a support, customer success or other role. They do everything in their power to make it difficult to impossible to cancel

When the subscription "renewal" occurs, they start sending you threatening emails, and will try to force you to prepay the whole year or it will go to collection

They have 0 empathy, they try to masterfully defraud customers into staying with them forever, hiding in the small letters their interpretation of auto-renewal

Very very bad, stay away. Use a legitimate company that wants you to stay because you like the value they offer.

Vorteile

Compared to other sales engagement tools, SalesLoft has a very user-friendly interface which makes it very easy to navigate from the get-go. Very easy to access the analytics and apply filters to get the desired data. Their conversational intelligence feature for both meetings and dials is great for coaching purposes.

Nachteile

Their integrations can sometimes be glitchy but is resolved in a fast manner.

Vorteile

Intuitive comprehensive product. As a smaller company with tighter budgets, having a complete suite of sales engagement, analytics, forecasting, conversation intelligence, and opportunity management under one roof is essential.

Nachteile

Honestly there isn't much, and any criticism is really just splitting hairs. Obviously the conversation intelligence and deal management modules aren't as comprehensive as stand-alone solutions, but they're pretty close and more than enough for most teams.

The salesforce integration is almost perfect and is >98% accurate. We've had an issue with salesloft not being able to write a tickbox to salesforce and that would be a nice fix to see, but again it's an inconvenience rather than a pressing issue.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SalesLoft

Vorteile

The most important reason for implementing Salesloft was our SDR team was slowed down by very admin heavy processes and onboarding became a time sync for new team members to learn. Salesloft meant that new team members could know exactly what was expected as outreach for certain prospects. It also means you now have access to a really rich amount of data to understand what types of outreach = success whether it be mixing up length or when certain emails are sent, no. calls etc. Suddenly having access to this information meant that the most successful SDRs no longer had information siloed to them and we could get more and more best practices shared across the team.

Nachteile

I mentioned when assessing the features the couple of things where Salesloft could improve: - increase focus for non opp creating SDRs. This would mean that those teams could take more advantage of the coaching modules and actually get richer data when their looking for trends across performance. Most interesting to me would be- number of high value activities completed - no meetings booked - no. meetings attended - being able to read leads converted to an opportunity which is the traditional way Salesforce would identify success. Since the release of Rhythm there has been some jankiness in the tool. A few screens that don't take you where you are supposed to go and some slowness with pre-scheduled emails. Their product team has messaged and said they are working on these areas.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SalesLoft

Vorteile

The use of cadences to generate automated steps like emails and text messages when working on leads. Notifications would appear when a customer click or viewed an email which is great to engage with them at the right time.

Nachteile

When using automated emails on my cadence, it would sometimes reach a maximum limit to send emails, it would tell me there was an error to send a certain amount.

Vorteile

Total organizational platform for my daily outbound sales duties.

Nachteile

None. Salesloft is the best platform I have ever used. It fits perfectly with our duties.

Vorteile

Salesloft made calling and emailing extremely easy

Nachteile

Nothing I didnt like about Salesloft to be honest

Vorteile

calling works well
records calls nice
cadences is good idea for structuring outreach

Nachteile

requires lot of effort
customer support is not good
all our phone numbers disappeared from salesloft - required a lot of manual work

Vorteile

Very intuitive. I use it mostly for sequencing prospects. Like the A/B test feature. Sequence performance tracking.

Nachteile

Integration with Hubspot isn't great. Nothing else to add!

Vorteile

I loved being able to see who was engaging with my emails, as well as being able to organize my sales outreach in a meaningful way & keep myself on track with cadences.

Nachteile

There would be glitches semi-frequently. The platform would not work for a couple of hours, the "Import from Salesloft" feature wasn't working, the email signatures got messed up for multiple days at one point. I think they still have some technical things to work on but overall pretty good. Sometimes, I also think the system couldn't detect "opens," because someone would refer to reading an email that SL said they never opened.

Vorteile

There are a ton of features to use for prospect and customer management. You can customize cadences to work for you and with you. The Salesforce and Orum integrations work extremely well also. Because I have a business analyst, I have never had to reach out to support, but I recently discovered that they have SalesLoft University, so now I can learn how to do more on my own.

Nachteile

I have used SalesLoft competitors in the past, with that in mind, I cannot really call out any quirks. If I was forced to give a Con, I would say there is a LOT that you can do with SalesLoft. It could prove difficult for someone if they do not have anyone to help guide them.

Vorteile

It has a lot of advantages as the support it gives to double check contacts and info before filling the CRM of trash.

Nachteile

I miss some user-friendly experience. It is kind of uncomfortable to have to import data so manually

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

The ability to quickly load a lead from salesforce or multiple leads is very easy. The email tracking is also very helpful when deciding when to reach out to prospects. Navigating through Salesloft for the most part is very easy. The notifications on whether an email has been received or not is great. I primarily use Salesloft for email cadences and email blasts. Both allow me to send templated emails to prospect at a much faster rate than gmail. The dashboard also gives you good feedback on which emails are being opened/responded to. Being able to create your own custom templates is very easy as well which allows you to change up your messaging whenever you'd like.

Nachteile

Salesloft at times can make it difficult to log calls. Sometimes I'll prefer to just log calls in salesforce when Salesloft isn't recording my calls properly. The email tracking while useful will sometimes give you false alerts if the prospect is opening their email with outlook or if you open the email yourself which can lead to confusion. The tool also has issues with uploading leads from salesforce from time to time which can be frustrating.

Vorteile

What I love the most about Salesloft is that it makes our Sales activities smooth, easy to manage and track, and provides great automation rules and training for me and my team. We can record all calls, all meetings, and send emails from the same platform, making it easier for me as a Sales Development Rep to focus on revenue-generating activities and automate all the other admin processes.

Nachteile

I think Salesloft can increase its integrations to include other systems that other companies are already using.

Vorteile

It's a great place to keep track of all prospects and have a quick access to the company's website and the prospect's LinkedIn and Twitter.

Nachteile

The dialer/phone is the worst thing about the platform. I would say it works about 60% of the time and if you don't have a direct line there's no point in calling since you won't be able to go through the names directory or dial EXTs. Also, seems to be a consistent call quality issue and nothing is worse than getting a prospect on the phone and they can't hear you.

Vorteile

We mainly used SalesLoft for a variety of email cadences, and it worked great. We were able to continue engaging prospects and also streamline follow up with customers. The autodial feature worked well, but we didn't use it much. I could see this working well for a high-volume inside sales team.

Nachteile

The email tracking is a great idea, but we found the email opens/clicks to not always be 100% accurate. It was probably closer to 50/50 which created confusion with prospects and customers. I think this is a key feature that could be improved to add more value.

Vorteile

Salesloft is a great product that helps power fast-growing Software companies. It is easy to use and help me manage my day-to-day outreach to prospects and clients.

Nachteile

They do not have a great Outlook integration (unless I am using it incorrectly). When using competing products it was much easier to log emails send outside of the environment.

Vorteile

Ease in carrying out my daily sales cadences and tracking my pending tasks is so easy with salesloft

Nachteile

Nothing as such. it works amazingly well with Salesforce and Gmail

Vorteile

Salesloft made my sales life more productive and more proactive than I ever thought it could be. This software gives me insight and data around my sales calls and activities that I never thought about before. I now have more actionable insight around my prospects and more resources readily available to make the mundane tasks of sales less time consuming.

Nachteile

There are very few areas that I think Salesloft needs to improve because it's so cutting edge but I would like for the dial pad functionality to be more effective when interacting with the extensions of the phone system I'm calling into.

Vorteile

Ability to integrate with Salesforce and it makes it easier to prospect by building out templates and cadences.

Nachteile

The data management can get a little messy if you are switching account/contact owners, but the work around is to re-import.

Vorteile

I really like using Salesloft to send out mass emails to long contact lists, the feature to populate personalized information using specific tags such as First_Name or Company_Name are extremely helpful in making prospecting emails not look like spam. The ability to schedule email blasts is also extremely helpful as are the tracking features to monitor who is opening your emails so you can gauge interest.

Nachteile

The reporting feature of the software is sometimes inaccurate in its reporting of who opened certain emails, and I also have seen issues with its reporting of dates emails were sent especially when it sends that information over to Salesforce, however this integration is extremely useful and saves time.

Vorteile

The software is easy to use, effective and allows me to personalize my outreach at scale - which is incredibly valuable

Nachteile

To be quite frank, the support team and CS teams at SalesLoft leave a lot to be desired and this is congruent to multiple conversations I have had with other SalesLoft customers

Vorteile

-Quick call feature
-Mass email groups of people
-Website tracking
-Cadence building

Nachteile

-Copy and paste feature is spotty.
-Customer Service is below average.
-Reporting features are lacking.

Vorteile

-It was easy to create cadences-Cadences could be pushed to my team through a variety of methods like our CRM and other marketing tools

Nachteile

The customer service was a big let down. We lost key functionality and our support ticket was seemingly abandoned after being passed around a few months. For this reason we've decided to no longer renew our contract.

In Betracht gezogene Alternativen

Vorteile

Easy way to create campaigns and send emails

Nachteile

can't send 1000 at a time anymore, have to send 500 each

Vorteile

I've been extremely happy with the ease of use of SalesLoft! It's a great tool!

Nachteile

It's perfect tool for what I have to use it for, it's been fantastic.

Vorteile

The integration of call and email tracking with CRM, along with the use of the cadence tool, proves to be beneficial in automating and simplifying the process. Even if you lack technical expertise, you can quickly grasp its functionality as it is user-friendly and easy to understand. This reliable tool empowers you to enhance work efficiency and effortlessly manage demanding assignments.

Nachteile

The emails sometimes encounter problems, and there can be instances of system crashes. Additionally, the notifications might be delayed, which doesn't contribute positively. To ensure smooth functioning of SalesLoft, a reliable and uninterrupted internet connection would be advantageous. Importing individual items into SalesLoft can be time-consuming, and if a crash occurs, it may take a while to resume normal operations.

Vorteile

SalesLoft is a game-changer for sales teams seeking to optimise their outreach and maximize their results. As a user of SalesLoft, I have discovered several remarkable features that make it an invaluable tool for sales professionals.

Nachteile

Some users might find less appealing is the learning curve associated with SalesLoft. While the platform offers robust functionality, mastering all its features and maximizing its potential may require time and effort.

Vorteile

Easy to useLive email tracking - essential to my role!Integrations with Outlook & Salesforce & ZoomAutomatically creates certain leads hot leads - notifies you of this

Nachteile

The UI is a bit clunkyCan be a bit difficult to make the outlook integration work sometimes

Vorteile

It integrates well with Salesforce. It is better than using a rotary phone and yellow pages like back in the day.

Nachteile

Phone issues. Intermittent outages. Bad experience with support.

Vorteile

Overrall SalesLoft provides a way for customers to interact with business to business in a fairly new way. It helps with staying in touch and maintaining relationships that they say will help build your business.

Nachteile

SalesLoft completely fails when it comes to interacting with business to consumers. There is no good texting feature as most consumers are texting during business hours rather than talking on the phone or managing their personal emails. This is the reason I would not recommend SalesLoft to a business.

Vorteile

Es una herramienta fácil de usar que permite sincronizar con otras aplicaciones para acortar proceso, automatizar los mismos y facilitar el día a día de una compañía.

Nachteile

Es un software pesado por lo que si no tienes una máquina lo suficientemente ágil y que pueda soportar varias cosas a la vez, va a ser muy lento el proceso

Vorteile

What I mostly love about Salesloft is that is really easy to use, and that it helps me target and follow up with more customers giving automated emails a personalized approach. Which helps me get more responses. I also love that I can sink it to me gmail, Hubspot and Seamless AI.

Nachteile

What I dont like is the dialer I think is really basic, but it does not interfere with my performance. So what happens is when I important the contact from Seamless AI, I cant dial because the number was added to the company not the contact so I have to copy the number and paste in contact to be able to Dial.

Vorteile

Thanks to Salesloft, we are able to automate all aspects of new client searches, in particular via emails. I absolutely adore how we can get analytics that show the behavior of future emails from our marketing campaigns and prepare reports and dashboards that show all the data captured, as it keeps us informed about the real level of engagement with our marketing campaigns. It's great that we can set appointments with potential clients through email and install appointments within our calendar and the client's calendar directly.

Nachteile

I'm having some minor issues with Salesloft, maybe due to a misunderstanding of the correct way to handle some tools, and I also can't filter the records properly to easily identify what I'm looking for sometimes. This causes me some frustration.

Vorteile

Salesloft is a great value for the money spent, it is easy to use, and my salesperson and their onboarding team did a great job getting my all set up.

Nachteile

I wish they had more native integrations with CRMs. Salesforce is their primary integration.

Vorteile

From local dialing to organizing cadences and keeping your daily activities organized, this platform is it.

Nachteile

For a smaller business, you can do everything you can do in salesloft in Hubspot and more in Hubspot.

Vorteile

I really like the in-depth reporting and you can get very granular on our activities - from emails to calls. I am very impressed that it records inbound calls especially when you receive it from your cell phone. You are also able to text contacts which is pretty important to me. It also integrates with Saleforce.

Nachteile

I least dislike that the tool takes awhile to integrate contacts within salesforce. A lot of clunky integration when you email from gmail and a lot of manual tasks after that.

Vorteile

The ease of use speeds up onboarding, converting new workers into producers in weeks. SalesLoft simplifies prospecting and keeps sales teams up to date on communication plans with potential accounts and leads. Analytics provide vital data to ensure you're continuously improving sales cycle efficiencies. It also helps the marketing team manage messaging style and content. Thus, Sales teams can focus on selling instead of creating messaging. The onboarding procedure was meticulously and it was easily set up.

Nachteile

The only major issue I've had is arranging our emails. If you develop a template and then send it, it seems sloppy and likes it originated from just a computerized method.

Vorteile

The product works for the most part, it gets the job done. Most of the problems with this company are with their extreme customer unfriendliness, not the product itself.

Nachteile

The software was average - it's pretty lame that you have to pay a high price for something that is available for free in other platforms like HubSpot. The main negative about working with this company is the people and experience you get talking to them, and their aggressive customer-unfriendly policies, not the software itself.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SalesLoft

Vorteile

Salesloft is a staple in our business development initiatives. The platform makes it easy to organize your outreach efforts while continuously optimizing your methods. It truly helps us optimize efficiency for thhe sales team

Nachteile

There are very few things to dislike about the software. We had a challenge where we were unable to track the performance of custom dispositions and sentiments on calls. Although the default dispositions are sufficient for tracking.

In Betracht gezogene Alternativen

Warum SalesLoft gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu SalesLoft

Vorteile

Ease of use, functionalities, analytical resources, possibility of creating massive campaigns

Nachteile

Limitation of up to 500 e-mails sent per day, does not allow you to delete a cadence, just archive it.

Vorteile

User ability is high - the layout of the site is easy to find information/content you're looking for. Like the use of "Snippets" vs. "Templates"

Nachteile

Calling features are poor - need to be able to call through salesloft with it accurately importing the call into salesforce and Chorus.

Filter options within a cadence or account are messy and do not pull the information needed.

Vorteile

I love almost everything about Salesloft. It is very user friendly, I like the three columns and being able to scroll down one side and still be able to see the other columns. My favorite feature would be the cadences! VERY easy to create and manage, keeps me very organized, which is crucial to me.

Nachteile

Only real complaint is once a task is completed then that contact goes away and there is not (too my knowledge anyway) a way to pull up like most recent contacts etc.

Vorteile

Salesloft is the main reason I'm still in a sales position. Before the system, I was leaving over 70 of the same voicemails a day and had to manually track my cadence progress which was messy and unorganized. Salesloft has completely transformed my work style for the better and has lead to multiple successes in my career. I am much more efficient, organized, and happy than I was prior to Salesloft.

Nachteile

I'd say Salesloft runs great 75% of the time. The other 25% of the time my co-workers and I frequently run into issues where the system doesn't function properly. The most common issue I run into is when the entire program becomes unresponsive leading me to uninstalling and reinstalling the extension and even then it sometimes doesn't fix it. Another frequent issue I run into is when Salesloft doesn't record or log my calls for the day. I've had calls that were never logged and also calls where it took over a day to show up.

Vorteile

Having email templates and being able to create cadences can be useful.

Nachteile

More bugs than a low budget apartment in a bad neighborhood
Dialer is bad and slow
calls frequently do not log- Salesforce integration is bad
Got labeled a spammer
Doesn't work well with Outlook/O365
Delay on emails
Certain graphics and text go through poorly/unprofessionally
Attachments frequently don't work/won't go through
Support is very bad
No functionality to pre-list call outcomes to speed up slow dialer
No importance or other buttons on email
The "opened by" functionality isn't smart enough to know if you opened the email or your prospect did
Limited LinkedIn integration
Imports frequently fail and take longer than they should, particularly if from a report rather than lead view

Vorteile

I actually really liked the cadences and being able to loft emails directly from Salesforce. It feels seemless which is the whole point. You can also pull in useful information like if an email has bounced and you can remind yourself to followup or reply to an email without tasks which are super unorganized in Salesforce.

Nachteile

The phone calls just do not work consistently if at all. We've lost whole days and had to go back to dialing by hand. I had thought it might have been just my first company's situation, but now that I'm at another company, it seems like it is a Salesloft problem itself. It's a great idea but it isn't reliable and customer service is not helpful in the slightest.