XM for Strategy & Research – Bewertungsseite 2

Vorteile

I love that Qualtrics is so intuitive and has so much functionality built in. I also love that they are consistently working to improve it and roll out other useful features. I seldom find it's missing something that I need for my job.

Nachteile

I have hated the reporting and dashboard functionality, as well as the administration dashboard. It's not that they're terrible, but I can create better stuff for myself by downloading the raw data and manipulating it in Excel. HOWEVER, we do have major dashboard, reporting, and administration updates coming in the next month which sound very promising and like great improvements. One other negative, you can't have two people working on a project at once - it gets buggy and changes get lost. It's also difficult to have two Qualtrics pages open in your browser at once. I've managed to manipulate it to a degree, but it doesn't do super well.

Vorteile

The features that allow branching in surveying is powerful. This allows you to collect data from distinct groups of people all in one survey. The basic data reports generated by the software provide real time updates on progress and basic understanding of the data immediately. I appreciate all of the customization options in both the survey and report functions.

Nachteile

If you are just collecting emails addresses, t-shirt sizes, etc. you should use something simpler and quicker, like Google forms. It is just not fast and user-friendly for simple surveying. Also, it does not always give data outputs in excel, etc. in a super convenient way. You definitely have to do some data clean up. It takes awhile to learn all of the features, but once you learn them, Qualtrics is a powerful tool.

Vorteile

Using Core XM, I can create surveys, distribute them, and view the results in a variety of ways. My target demographic will have no trouble using its user interface and templates because they are both very user-friendly.

Nachteile

After using Qualtrics, I can't think of many disadvantages. According to what I've read, the phrasing of questions can become challenging depending on the amount of your investigation. Using the tool for a research project, for example, necessitated extreme caution in selecting the questions we posed to ensure that they were relevant to our original idea. This is more of a warning than a problem in the tool itself, though.

Vorteile

The functionality of Qualtrics has dramatically improved over the past five years. There is now much more flexibility in customization, saving questions to blocks and libraries, analysis and reporting, and even appearance. There is a big range of question types and lots of options for customization for each question, and it's easy to drag-and-drop to rearrange the survey. There are some powerful analysis tools and you can easily download your data in different formats (CSV, TSV, SPSS, XML, etc.).

The user/survey-taker side is clear and has been problem-free for our needs.

Nachteile

Can sometimes run into issues with scrolling and saving changes to surveys when using Qualtrics on my iPad.

Vorteile

I had never used an online survey software and working with Qualtrics was user friendly. I could set up several national surveys using skip logic and survey flow to address various conditions. The customer service is top-notch! I believe in every case that I had to contact them; they could answer my questions. Qualtrics even updated their interface since I started using it and the additional features were also user friendly.

Nachteile

I am not sure if this is a university policy or a Qualtrics policy but limiting the use of matrix formats, which adds time to the survey for both the builder and participant. But I understand that readability is important.

Vorteile

Software is fairly intuitive and support group is great at answering questions quickly. Customer support has really improved over the years. You just have to call to get a person quickly. Generally very knowledgeable.

Nachteile

Takes some time to get familiar with the software. Online chat is slow probably due to lack of staffing. If you want help you have to call. They add new things constantly, hard to keep up, but that is actually a good thing.

Vorteile

Highly user-friendly and most of its features require no programming skills (as a user, not as an administrator) with a nice working environment. It is quite flexible software and can be used as a conference management tool to track registrations and even handle the abstract submission, review and the subsequent revisions

Nachteile

Some parts require basic skills of programming (eg in the appearance of the form, the adjustment of the font style and position, or in the design of the automatic replies). More flexibility in uploading data from other forms would make this product very helpfull and more versatile. Moreover, deleting selected responses takes forever and decrease its ease of use. Similarly, it would be ideal if the data file wouldn't be disturbed once there is an addition of a question (currently it doesn't move the old data to the relevant cell when a new column is added). Last but not least, it would be great if the data mapping from other forms could be used in a user-friendly way to create automatic responses (currently even with the help of academic staff from Computer Sciences, we couldn't resolve the issue)

Vorteile

What I like most is how user-friendly the survey build feature is. The survey flow function makes it easy to macro-level changes to the survey

Nachteile

What I like least the delay in creating lists and generating links for large data sets

Vorteile

The forms setup to gather data is a straight forward and fairly intuitive. You have some workflow items available for notifications and other such tasks which come in handy. Our communications director uses the data analytics heavily to assess overall patron opinion throughout the district, and then develops communication out to the public accordingly.

Nachteile

It's a little more expensive than it probably should be. We looked at several other like applications and found that this product was certainly near the top in regard to price.

Vorteile

It’s easy to take surveys on this site. There is a large variety of options.

Nachteile

I don’t have any issues with this software. It rarely, if ever, crashes.

Vorteile

I primarily use SurveyMonkey, Google Forms, and Qualtrics for surveying my students. Qualtrics is adopted by our University on a wider scale and we have access to all features. Qualtrics is a very capable, easy to use tool. There are a lot of helpful resources online that can be used to make the most of the features.

Nachteile

If you are looking for a short and quick form to collect simple data, like signups, that don't require any data analysis, it is often easier to set it up in Google Forms or O365 than in Qualtrics. Qualtrics needs many more clicks for a simple survey than other (free) options.

Vorteile

The survey design is very user friendly with the exception of a few question types (eg, calendar selections require some simple java for anything reasonable).

The data analysis side is fantastic and really stands out.

Nachteile

The cost is very high in comparison to some other tools. You are paying a lot, but an unlimited admin license is very handy for our environment. You do get a good amount for the cost.

Customizing the look and feel of the tool is super complicated and for anything beyond basics, you need custom CSS and headers. Test this thoroughly before purchase. The "branded themes" they make for you cannot be further edited at the admin level - super frustrating!

The textIQ analysis likely isn't worth it for complicated feedback.

Vorteile

Qualtrics has a nice dashboard and is very easy to use. great diverse array of options for the intuitive projects. offers more survey creation and distribution than any other platform.

Nachteile

depending on what platform you were using before it my be a little difficult at first to get acclimated to the program. But after a few clicks you will be back to it realizing that the switch was the best thing you did.

Vorteile

It is intuitive. The data and analysis and reporting features are very helpful and easy to use. Sharing is nice. Integration with other products is useful as well.

Nachteile

As much as I like new features that are rolled out regularly, it is nearly always an additional cost and very costly at that. I see cool things and then realize that it is going to take a big meeting with our university to even consider the huge cost.

Vorteile

It generates extremely professional looking surveys and results are exportable to csv format if you want to make an Excel or Google Sheet or directly into SPSS for advanced statistical analysis.

Nachteile

A few features weren't self-explanatory, but quick Google searches turn up instructions, usually a Qualtrics help page.

Vorteile

Qualtrics is a great survey tool and can be used for many purposes. My whole organization uses it in many different ways. There are a ton of great features and it is easy to learn how to use.

Nachteile

It is very expensive and Qualtrics is not good at letting users know when they change something.

Vorteile

This is a very powerful program for creating and distributing surveys. On the surface it is fairly user-friendly, however, there is a depth to this program beyond what you see on the surface that can be incredibly useful. That said, customer service is really amazing and is willing to quickly assist when there is a question about doing something with the program that is not just your standard survey creation.

Nachteile

It is difficult to understand the depth to this program without some significant time spent or communication with customer service. The settings/tools are a bit kluge unless you fully understand the "language" of survey creation and the research it supports.

Vorteile

The broad variety of question types, the generally intuitive inteface that lets you start simply, but encourages you to explore its more poweful features. I like the ability to easily get data out in a variety of formats (SPSS, CSV, etc) and add Tableau support was a huge plus!!! The ability to customize the look and feel is very nice, and the flexible distribution options (email, anonymous links, etc) work very well for us. The ability to embed objects in the GUI Editor is awesome, we have built training, teaching modules in Qualtrics without advanced tech help just because the tools are so easy to use!!

Nachteile

the Table of Contents tool is limited by rules put on place for surveys. We'd like to see educational options settings that would allow more creative use of Qualtrics for educational use.

Vorteile

Qualtrics is intuitive, organizes results for you, and helps with data analysis. You can export data in many different formats, and create just about any type of questionnaire imaginable. I embed videos, use skip and display logic, and you can email people their surveys from the software.

Nachteile

There are only a few things that we have found the software incapable of doing, and they have been rather minor. We did request that the company add them to their "to-do" list. Customer support is really helpful when you run into problems.

Vorteile

Qualtrics is a very intuitive and user friendly tool to build and launch a survey in few minutes.
It offers the possibility to use different question types and logic in the survey flow. It's easy to build the questionnaire you need using its set of functionalities. There is the possibility to track respondents and send reminders, through email invite. Support team and e-learning platform are offering a first class service.

Nachteile

For the time being there better tools for Conjoint Analysis and Max Diff analysis.
Reporting functionality is ok, but could result most proficient to download raw data to build visualizations with other tools.

Vorteile

This software is very user-friendly and powerful. It can do almost anything you like. In addition, the support is very helpful in terms of letting you know how to get some of the advanced features working.

Nachteile

Working collaboratively at the same time with a colleague is not possible.

Vorteile

Qualtrics is our go-to for any survey methodology. If qualtrics can't do it, another platform can't do it at all-- there is no other solution with as many features or functionality (e.g. Max Diff study template!)

Nachteile

Qualtrics updates it's user interface fairly frequently without warning-- this can be a bit disruptive. sometimes we more or less lose functionality when qualtrics makes the UI unintelligible. They need to do better when pushing updates.

Vorteile

One of the best survey tools available, the level of customizations in qualtrics is unbeatable. Any complex survey questionnaires/logic can be configured into the survey tool. The ability to integrate with an incentive platform is also a plus. I really like all the built-in features and automatic suggestions. Ideal for big enterprise-level surveys across the globe.

Nachteile

If your questionnaire requirement is complex, qualtrics is the best option, but for simple straightforward questionnaires it is not a great option, Would love to have more standard / minimized templates targetting smaller use cases as well, The data loading time and search function could be improved

Vorteile

It handles all phases of the online data collection in a variety of modes, whether surveys are distributed by email, posted online, shared via social media, etc. Developers make constant improvements and welcome input from users. It includes a lot of lesser-known but very handy features that improve the experience for survey respondents and researchers alike. Although it's mainly point-and-click based, it does allow some customizations with html, css, and javascript for those who are familiar with them. The design control is user friendly; with Qualtrics it takes little effort to create visually appealing online surveys and forms! Finally, in an enterprise account like ours, the number of different options that can be enabled and disabled for users sets Qualtrics far apart from other tools I've used.

Nachteile

I would like to see a little more customization available for standard respondent messages, and enhanced validation between numeric fields and with calculations. Bounced email diagnostics would also be very helpful to have.

Vorteile

It's intuitive, flexible and the additional survey options make it absolutely excellent for different kinds of research.

Nachteile

If you're processing a lot of data it can be very slow, survey flow and scoring are tricky.

Vorteile

I love the flexibility of options in terms of how you can deploy questions and the type of questions you can ask using this software.
What you can do with the data afterward is just as excellent too. The fact that they have been around for a while seems to be paying dividends here as they have been adding desirable features over the years and clearly listening to what people want.

Nachteile

Customer service has been fine to deal with but they are a bit slower than I'd like to respond to queries. Pricing can occasionally wander a little more than would be expected.

Vorteile

I like the ease of this software along with great customer support.

Nachteile

I really have no complaints about this software.

Vorteile

It has everything, and I mean everything, you could feasibly want in a survey tool. For example you can set up complicated survey flow logic. While Google Forms only lets you skip blocks based on survey logic, Qualtrics lets you skip individual questions based on survey logic.

Nachteile

It's pricey. Our plan had us at $1 per response. When I asked about the pricing and whether I could use it, our IT person looked at our plan and saw "Unlimited" and thought it was therefore free--so we made plans to use it, and then learned later that this was misleading and we had to pay $1 per collected response.

Vorteile

As a survey taker, I often come across surveys made with Qualtrics, these surveys are light, simple and easy to navigate through, and almost have an intelligence to them.

Nachteile

I I think, sometimes when I take Qualtrics surveys, they may take a while to load, however, that may just be due to my computer / internet connection. Nevertheless, Qualtrics surveys are among the best.

Vorteile

Qualtrics is very robust. It has so many functionalities that I cannot think or any data collection process that it could not meet my needs. I can always collect exactly what I want.
I love creating surveys in Qualtrics. The customer support is the best I have seen. The help/resource page is extremely comprehensive and easy to follow.
I have fun building survey in Qualtrics.
I always say: "These Qualtrics people know what they are doing!"

Nachteile

Sometimes it takes too much html coding to achieve the perfect look you are trying to achieve - complex font and style formatting are a bit time consuming at times.

Vorteile

Can put logics of question that makes Data collection easier and in more analytical way. Which is more easily for Client to fill Data.

Nachteile

Uploading pre pop link. Not able to upload1000 data in one go.

Vorteile

Qualtrics is an excellent tool for researching and collecting information. We use this with our clients and with our students. It is easy to use and you learn from using the application, you do not need any special training or special knowledge to be able to use it. Also, we have never received any complaints or feedback from any of the people we have surveyed. In the past we used a tool that caused a lot of problems and it was not easy to use, which did not give us any productive results, but we have never had any issues with Qualtrics.

Nachteile

It gets a little confusing when you want to add several criteria to questions. The idea behind that function is actually great, but the way it is set up is actually hard sometimes.

Vorteile

What I like the most about this software is that once you get a hang of the smaller quirks and settings, you are able to do incredible things in terms of survey design and distribution. The ability to design complex experiments with logic branches and switches that are triggered by the number of people that have taken the survey or even answered a specific question in a specific way is extraordinary. Even with all of this that I've mentioned, almost everything is done without the need of knowledge of javascript - something very intimidating to many.

Nachteile

What I like least about this software is that it has a rather shallow learning curve - that is, it takes a long time to get used to its quirks. Slowly but surely you will become comfortable, but it is only once you have taken the time to read through their guides or done enough trouble shooting yourself.

Vorteile

There are some great back end features in Qualtrics. You can analyze data in so many ways, track responses so easily, and view analytics quickly!
The ease of creating a survey is amazing! The actual creation process is so user friendly that it really is an awesome software to use.

Nachteile

Sometimes, the analysis portion of this software is a bit tricky. Definitely a learning curve to this, however if you export all results into a CVS form on Excel and use a Pivot Table to analyze, that's also easy! I'm just still learning the software though, so I'm sure that there is a way to do that within the system.

Vorteile

The dashboard is crisp, simple and very user-friendly. The best part is that the tool is mobile friendly and you can organize your survey efficiently. I liked the customer service too as they are quick to resolve all queries.

Nachteile

The survey tool doesn't show whether the survey email has been read or not, however, it certainly displays whether a survey is in progress or has been completed by a respondent.

Vorteile

Trackability and ease of statistical evaluation when you're not a math-minded individual. There are plenty of "how-to's" and user instructions for producing high quality surveys quickly.

Nachteile

How the contacts work for adding more contacts to a signal distribution. Also, there is some trouble in getting the import function for .csv files for contacts.

Vorteile

The product is fairly intuitive and easy to use. I love the ability to go in and alter the look and feel on my own (with a previous vendor we had to open a ticket for any little change). It has opened the door wide open for our voice of customer program on all platforms!

Nachteile

Because there are so many options and ways we can do things, there is a bit of a learning curve for someone like myself that is new to the industry.

Vorteile

Qualtrics is easily one of the best survey tools out there. Pretty much the only limit to the types of questions and data you can get is your imagination. Surveys are becoming more and more valuable as you try to provide the best user experience for your customers, and Qualtrics is the king of surveys.

Nachteile

If you're looking for a simple survey without a lot of complexity, Qaultrics might not be for you. Because of how complex you can get, Qualtrics seems more geared towards the harder/more in-depth surveys. that's not to say you can't use Qualtrics for even the simplest of surveys, you just won't be getting the best bang for your buck. Some of the data exports can come back not user friendly as well.

Vorteile

Seems to be a great survey tool but that's not how we use it. However, when support is needed, Qualtrics is on top!

Nachteile

Toss up between the reporting feature in Research Core and Vocalize (dashboard). The reporting feature is not user friendly and does not allow a way to trend errors. We are using it as an audit tool and it's like pounding a square peg into a round hole. Vocalize has too many limitations and is next to impossible to get a roll-up of several survey responses into a single dashboard.

Vorteile

The best part of the software is the UX; it is so intuitive and clean that it makes you want to use it and keep exploring. Beyond that, the customer support is exemplary. You can get in contact with a real person in minutes and they not only help you with basic questions, but also complex in-the-moment project questions as well. I even had one support person goes as far as film themselves doing what I needed to do with my survey to make it work, which was so helpful because I'm a visual learner.

Nachteile

This is a unique case, but I took the certification exam and I felt as though their study material was not near comprehensive enough for the actual questions asked on the test. But for overall use, there isn't much I would change especially when you compare it to other survey platforms on the market.

Vorteile

I love how granular you can get with every type of action you want to perform. You can use general methods for logic, or create your own with ease. Qualtrics is can be generic as you want, or as customizable as you need.

Nachteile

I wish Qualtrics wouldn't charge for additional question types. For example, add the form upload and signature question types, you have to pay a fee for each.

Vorteile

Qualtrics allows for the creation of basic up to advanced surveys, with a robust platform that is there when you need it, but optional when you don't. I appreciate that Qualtrics has predictive tools such as suggestions for the type of question and even for the available answers. It is easy to rearrange questions and while there is a small learning curve, using tools such as "flow logic" for advanced options. Further, the tool provides options for organizing your surveys and makes it easy to deploy/close them from the site.

Nachteile

While the survey setup is relatively easy, downloading data can often be burdensome and time-consuming. For my work, I often want to drill down and few answers based upon a selected response, but while viewing it on the website does not take long, compiling and downloading a PDF report is something that I don't look forward to doing.

Vorteile

It it easy to begin building surveys, however, there are an incredible number of ways to customize Qualtrics for various purposes. In some cases, coding or branch logic may need to be set up, however, Qualtrics can be used as a validation tool, as a survey software, as a means to hold a virtual orientation through the inclusion of videos, or even as a means to link users to a meeting or other resource. The options are limitless.

Nachteile

It is easy to get started with Qualtrics, but it can be challenging to master. Setting up Branch Logic or Display Logic can be frustrating for some users, however, I do find that some of the visual organization tool help to allay some of these concerns. Fortunately, there is an incredibly large database of support materials. I have found customer support to be very communicative and helpful.

Vorteile

It's super easy to learn how to use Qualtrics and set up great surveys. I love the mobile-view feature, the opportunity to add built-in themes/branding, and ability for the survey to be translated to various languages. I recommend Qualtrics to students and staff that I work with, and they have all been amazed at how fantastic a resource it is.

Nachteile

Some features are a little trickier to figure out, and while overall it's easy to use, it can take a few days/weeks to start to really feel comfortable and aware of all of the features available. Would be great to have more enhanced tutorials available for both new and continuing users so we're aware of what's possible.

Vorteile

Surveys can be set up quickly and measures can be shared in the library; data is easy to export

Nachteile

I wish users could log in and out to complete surveys at multiple time points and I'd like to be able to link surveys longitudinally

Vorteile

I like the fact that software offers a variety of pathways for building surveys. The display logic is very helpful for creating large custom surveys that go out to a variety of potential respondents on our campus. In addition, the software is rather intuitive to use, which is a help when coming into a new position and having to learn on the fly. Finally, the support offered by Qualtrics is top-notch. Every representative that I have live-texted with or called on the telephone has been helpful and provided the exact answer that I needed.

Nachteile

There are no cons that I can readily think of. The software is very good, well-executed, and intuitive.

Vorteile

I like how you can take surveys on their platform in real time and from a mobile device. Their surveys allow you to contribute feedback to shape the design of cool products/tech and other research.

Nachteile

Sometimes it's slow which makes completing the survey a little tedious. Also sometimes you will be half way through a survey before it finally determines you weren't a fit for the survey in the first place which can be annoying.

Vorteile

It has general ease of use and is not difficult to maneuver, especially on the user end when they are finding the surveys. It doesn't have any distractions on the side when you take surveys.

Nachteile

Not sure if this pertains to just the administrators that were using this product, but when I took surveys, I couldn't take the same survey more than once the same way the option can be made available in Google Chrome. I would need to clear my computer cache before taking it again, which proved to be a little inconvenient.

Vorteile

Qualtrics helps create surveys, collect responses, and analyze results seamlessly, automating the entire survey process. With precise tools and options, you can put survey questions into one of Qualtrics' pre-made templates and distribute them to target audiences in minutes. Qualtrics improves the quality and accuracy of workers in the field, enabling them to reach the required categories with high precision. Qualtrics quickly generates tabulated and structured graph reports and allows us to export the results to other statistical analysis programs for further study.

Nachteile

I didn't experience any downsides while using Qualtrics' high-quality, inexpensive services, and helpful support staff makes it easy.

Vorteile

The tutorials and the community posts have been so helpful! If I am not sure how to do something, going to those pages helps. Definitely recommend reviewing the videos when starting to use Qualtrics. The reports (data and visual) are great and that you can manipulate which data to focus on helps narrow the data.

Nachteile

If you are used to a simpler survey software, it takes some time to get used to it as there is a lot of functions to use. The margins seem to annoy everyone especially if it causes the user to scroll over more. The images for the PowerPoint export are cropped oddly so if you try to enlarge it, it looks distorted.