Avatier Identity Anywhere

Vorteile

Ease of use, and accurate provisioning.

Nachteile

Nothing to dislike, enjoyed the service.

Vorteile

Ease of Use/catalog for our end users to find exactly what they need

Nachteile

No 2 way servicenow integratIon to allow tasks to be opened and closed via service now and also closing out the Avatier request

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Vorteile

Our tool is not friendly like other tools.

Nachteile

Avatier tool is not friendly like other tools, users are getting confused if we display all privileges at once.

Vorteile

Avatier's flexibility to adapt to needs is a main reason that I have continued to use AIMS. I've been able to use it for any type of request from our users and administrators. I have yet to find an access or password task that it couldn't handle easily.

I also like the way AIMS handles feeds from other systems. It is easy to use and adapt to a company's unique requirements. Its ability to use virtually any Active Directory field for identification made it easy for us to move to a process where all hires and terminations only have to happen in our HRM software. The feed between the two allows the automatic creation, change or termination of accounts.

Nachteile

I would like to see the ability to create my own reports. Avatier has been very accommodating when I have a request to generate custom reports, but it would be nice to be able to create my own.

Vorteile

It was easy to implement with the great support team assisting to get connectors configured on 80+ AS400 systems.

Nachteile

The out of the box reporting was ok but did not have all of the views that we required. We were able to easily connect to the backend DB and solve this issue and create the views we needed.

Vorteile

Lifecycle management makes it easy to provide AD access and password management for end-users.

Nachteile

Integration with Cherwell Service Management

Vorteile

I think it is wonderful why and very practical to reset your AD password anywhere, just have an Internet connection so it becomes practical and valuable.

Nachteile

There is a small problem with the user when he tries to reset his password, many times some of his security question goes away, I don’t know if it’s because of some resetting of the web, this always happens when there is no success and its accomplishment, making us want to go in the manual to solve the problem, which makes it consensual many times.

Vorteile

We setup this software 5 years ago and it just works. Our users can reset their own passwords quickly and easily!

Nachteile

I can't really think of anything that we don't like about Avatier Password Station.

Vorteile

I love Password Management and how it helps us with incident avoidance. We are just getting set up on some automation for onboarding and offboarding and look forward to being more efficient.

Nachteile

The set up time , but this is mostly due to our own environment.

Vorteile

Having the ability to unlock or reset your AD password from anywhere with an internet connection is such a valued asset in the IT industry

Nachteile

Only issue I've seen is if a user attempts to reset but misses some security questions, sometimes the web portal will trigger a reset even though it was not successfully performed by the end user. This in turn causes the end user to require manual assistance from on-site support

Vorteile

When I used the product I found it was easy to use to set permissions.

Nachteile

We ended up changing products when management changed at our company and they wanted to go a different direction.

Vorteile

The platform from the beginning has been great. We have had Avatier for almost 10 years. We have expanded our use of Avatier over the year into automating the Account Terminator and Provisioning feature.

Any support tickets entered are responded to quickly. One time the problem we had turned into an update for everyone to benefit.

Another pro is that you don't have to staff a huge team behind this platform to support it for your company.

Nachteile

That their social footprint is small and needs to expand.

Vorteile

As as Service Desk Manager at the time our Service Desk organization utilized single sign on for all of our users throughout our organization. Along with a single point of management when assigning our users security. Our internal customers were also able to reset their own passwords from a single point. The report function was easy to use manage.

Nachteile

The product at the time did everything that we had need at the Service Desk.

Vorteile

It makes it easier for user’s to change their passwords themselves.

Nachteile

It would be nice if we could change passwords, terminate user access and request access in one website.

Vorteile

Ease of use -- users are guided through enrolling and utilizing the features of unlocking account and password changes. Agent software quick and easy to install. Definitely a cost saver in regards to IT Support staffing.

Nachteile

The support for smaller organizations could be problematic. While responsive to software production issues, the required SQL database and IIS platform are typically not supported. We appreciated the support assistance we received for both (we do not have a DBA or website staff person), but it was made clear that it typically would have fallen under billable assistance as opposed to product support.

Vorteile

The thing I like the most is Password Management .

Nachteile

Sometimes it takes a long time to load the database for our position codes

Vorteile

Ease of use for what we need; ability to manage accounts.

Nachteile

Based on what I saw today, I did not see anything I disliked. Would like to be able to use this to integrate to our ITSM system (Cherwell)

Vorteile

I enjoyed the ease of use and the navigation.

Nachteile

I have no complaints of using the software.

Vorteile

Flexability to manage all accounts from one pane of glass and sync accounts

Nachteile

On checking account status, uses questions rather than current password.

Vorteile

super easy to use. has many options available

Nachteile

lots of hidden features. sometimes its hard to find what you are looking for

Vorteile

We have many applications that the service desk receives calls on. Avatier lowers the volume for AD password resets. We have about 95% of licenses being used currently.

Nachteile

Trying to get end users to remember about the tool when not used often. Not the fault of he application but would like a good way to remind end users of ease of use and value

Vorteile

the support team is extremely knowledgeable with all of the support case that I have opened over the years.
they know exactly what the issue is when I open a case and there is never any guess work on their behalf

Nachteile

none. the product works and is very reliable.

Vorteile

Someone is always forgetting passwords . It was easy imputing single sign in for my employees.
I am able to have piece of mind that my company computers are secure.

Nachteile

Setting up was a little confusing at first. Once I got the hang of it things went smoother.

Vorteile

Very modern software and it doesnt look like it was made by IT for IT, Very sleek

Nachteile

DNA I do not have any negative reply on this section

Vorteile

The main thing about Avatier Identity anywhere is that it is very simple and easy and their customer support is also very brilliant I came across some issue and they responded and solved that very quickly

Nachteile

I had used avatier identity management software I didn't come across any issue it so i have no complains about it

Vorteile

The ability to configure the application

Nachteile

Sometimes it is not intuitive. The documentation assumes a certain level of knowledge on the tool-set. It is not easy to use if you are at a lower level.

Vorteile

The ease of use and easy to learn aspects of the software.

Nachteile

This software has been a great help to our company so far. No complaints.

Vorteile

The user interface is simple and easy for most of our computer users.

Nachteile

I don't have any response to this question

Vorteile

Seamless integration and simplified administration. Avatier is ahead of the curve with this product. Knowledgeable staff supporting you along implementation. Overall great product and experience.

Nachteile

Pulling in data and cleaning up is never fun but all things considered it went pretty smooth.

Vorteile

Very easy to use for customers as well as admins. Great addition to any company

Nachteile

Nothing, I like everything about this software.

Vorteile

It was very easy to upgrade the software with the help of Customer support. Our software had stopped working when we upgraded our IBM operation system from V7R1 to V7R3. Michael was able to jump in and assist and got us back up and running in no time His knowledge of the software and of the systems was stellar.

Nachteile

We had no warning it would not work on this version.

Vorteile

This is easy to use and always available.

Nachteile

Nothing comes to mind about a downside to the product.

Vorteile

The ease of use in accessing and working within your software.

Nachteile

There was nothing I liked least about the software.

Vorteile

It was very easy for the user base to manage password

Nachteile

nothing at this time but in the future i would be happy to inform

Vorteile

Avatier presents an easy to use product that is intuitive and straightforward.

Nachteile

The software requires enrollment by all users in order to effectively utilize the tool.